NTT DATA Business Solutions (UK) Limited

NTT DATA Business Solutions - HxGN EAM Cloud Implementation Services

NTT Data HxGN EAM Cloud Implementation Services to assist customers with planning, designing, integrating and deploying all HxGN Cloud Solutions, including HxGN EAM, HxGN Databridge Pro, and Infor Operating Services.

Features

• Focused on adoption of HxGN EAM Best Practices
• NTT DATA solutions enhance/extend existing HxGN EAM solutions
• Collaborative Implementation Approach of HxGN EAM solutions
• Dedicated UK implementation and support teams, flexible shoring models
• One-Stop-Shop for HxGN Solutions
• Implementation of HxGN EAM
• Implementation of HxGN Databridge Pro
• Implementation of Infor ION
• Implementation of HxGN EAM Integrations
• Value Acceleration Services for supporting Data, Training, Testing, Organisation Change

Benefits

• Premier Hexagon Partner with more than 15 years EAM experience
• Quality of service recognised as winner of multiple Hexagon/Infor Awards
• We deliver innovation and simplify business processes.
• We have proven governance models to ensure success.
• We leverage the closest of relationships with Hexagon.
• Integration assessments embedded in implementation methodology.
• We specialise integrating HxGN EAM with SAP applications.
• We integrate HxGN EAM with third-party applications.
• We build trusting and value-add relationships with our customers.
• We develop EAM Roadmaps for our customers

£290 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.newman@nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

840211005371892

Contact

Philip Newman
07554555951
philip.newman@nttdata.com

Planning

• Planning service: Yes
• How the planning service works: We engage with customers prior to contract in a Discovery Phase to ensuring a sound basis and common expectations for a project. This includes a clear understanding of the functional and process Scope of the EAM solution being deployed, along with the Implementation Approach setting out the agreed project methodology, the project phases, any key milestones, the roles, and responsibilities of all parties with associated deliverables and general assumptions. The objective is to avoid surprises and to enter into engagements with clear and agreed expectations. ; ; Our services deliver HxGN solutions, including: ; ; HxGN EAM Solutions (previously known as Infor EAM). ; ; HxGN EAM Integrations using HxGN Databridge Pro and Infor ION.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Each project, may require different forms or approaches to training, ranging from the needs of the project team through to those of end users. We confirm and agree the most suitable approaches with a customer during the early phases of a project. ; ; NTT DATA offer a full range of training services for our customers on HxGN EAM applications. ; ; Our training services are specific to SAP Application training and education, and cover the full range of SAP applications.
• Training is tied to specific services: Yes
• Services the training service works with:
  • We also offer SAP Application training and education,
  • Covers the full range of SAP applications.

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our services offer both new “Greenfield” implementations of HxGN EAM solutions, and migration of existing customer HxGN EAM solutions to the cloud. ; ; The transition of on-premise private Cloud hosted landscapes are executed based on: ; ; Total data integrity. ; ; The security of data and systems. ; ; The minimization of impact on the customer system operation. ; ; The scope of the transition services include: ; ; Project planning and project management. ; ; Meetings for coordination. ; ; Test transition of all productive systems for verification and optimization of the transition procedure. ; ; Transition of the development systems. ; ; Support of system and interface testing. ; ; Final transition of the productive systems. ; ; Installation of test and quality assurance systems.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: NTT DATA are able to offer a full range of Quality Assurance and Testing support across the EAM application suite. ; ; Test services we provide include: ; ; Test Management. ; ; Test Script authoring. ; ; Test Execution (Unit Testing, System Integration Testing (SIT), User Acceptance Testing (UAT) support. ; ; Regression Testing. ; ; Test team augmentation. ; ; Quality Assurance & Testing form a core part of our delivery methodology. During the Prepare Phase of any project, a test strategy and plan is prepared setting out the agreed objectives and overall approach for testing. NTT DATA will support the customer in identifying appropriate test scripts designed to test outcomes at relevant stages in the project.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Other
• Other security services:
  • HxGN EAM Organisations, Departments, Roles & Authorisations design and configuration.
  • Other services can be provided through our trusted partners.

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: NTT DATA offers a highly flexible and easy to consume HxGN EAM support model. Our extensive EAM capability, global operations and our open access to a vast pool of dedicated EAM support resources provides the ability to flex from the lightest of touches in steady state operations through to full managed services, and all available up to 24/7/365 if required.

Service scope

• Service constraints: Our services relate to the delivery and support of HxGN EAM Applications and associated 3rd Party products.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Via Email up to 24/7 depending on the priority of the ticket
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: As a minimum, all HxGN EAM Cloud Solutions include maintenance and functional upgrades from Hexagon within the software subscription itself. Over and above this, NTT DATA offers enhanced application support services for HxGN EAM cloud solutions. It's worth noting that support for public cloud solutions has a subtly different emphasis to support for traditional on-premise applications, essentially because the software and the infrastructure themselves are managed and maintained for all customers by Hexagon under the terms of Software as a Service agreement. Of course, NTT DATA's support services for HxGN EAM Cloud Solutions cover the basics of tracking and monitoring incidents and delivering configuration changes. However, they can also include enhanced services to cover integration between HxGN EAM cloud and on-premise solutions to other applications or services to help customers keep abreast of and assess the impact/benefit of new functionality coming from HxGN EAM in future releases. The support conversation centres around adoption of functionality, changes in configuration and general advice and guidance and less about break-fix.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Hexagon

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 05/10/2013
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 2019
• CSA STAR certification level: Level 4: CSA C-STAR Assessment
• What the CSA STAR doesn’t cover: Our Multitenant SaaS offering is hosted in AWS. AWS has several certifications to assure data security, privacy and several other compliances in one of their Cloud centers ranging from SSAE16/18, HIPAA, PCIDSS Lvl 1 and FISMA/DIACAP, ISO/IEC 27001:2022, 27017:2015, 27018:2019, 27701:2019, 22301:2019, 20000-1:2018, 9001:2015, and CSA STAR CCM v4.0, and others Further details are available via ; ; http://aws.amazon.com/whitepapers/ ; ; http://aws.amazon.com/security/ ; ; https://aws.amazon.com/compliance/programs/ ; ; https://aws.amazon.com/compliance/iso-certified/ ; ; https://aws.amazon.com/compliance/services-in-scope/
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • ISO 22301
  • ISO 27001
  • ISO 10012

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  NTT DATA established the Climate Action Committee (now the Green Action Committee) to lead our climate change initiatives. In October 2021, we created the Green Innovation Office with a focus on advancing green innovation. We are an active steering member of the Green Software Foundation, which is committed to continuous emissions reduction within the ICT industry. ; ; NTT DATA aims to achieve net zero for direct and indirect emissions from its own operations for data centres by 2030, the entire company including offices and other facilities by 2035, and its entire supply chain by 2040, with an immediate aim to reduce GHG across the organisation by 50,000 tons by 2025. ; ; One of these initiatives is our “Work Where It Works” scheme, which gives employees more freedom over their work location. This has reduced the proportion of time our staff spend in office locations which, in turn, has reduced the carbon emissions associated with business travel and employee commuting which are our two biggest contributors to our carbon footprint. ; ; A second initiative we offer is a subsidised electric car scheme and preferential deals on electric vehicles to encourage employees to switch from away from diesel and petrol vehicles to an all-electric vehicle. ; ; We operate our “One Day, One Tree” campaign, where we provide a tree planting donation every quarter, with a seedling planted for each recorded day in UK consulting. Over the last 2 years, we have we donated 101,833 trees to 7 different international projects, ultimately absorbing approx. 2,036 tons of CO2 every year. ; ; We analyse our carbon footprint annually and report our results publicly via the SECR (Streamlined Energy ad Carbon Reporting) and ESOS (Energy Savings Opportunity Scheme). We action any recommendations from the consultancies involved in the audits.

  Covid-19 recovery

  Prior to the pandemic, NTT DATA were already ahead of their competitors in terms of flexible working. Post pandemic, this commitment has been recognised by NTT DATA, and remote/flexible working has become our new norm through our “Work Where It Works” initiative, which ultimately allows all employees more freedom over remote and hybrid working. ; ; During the pandemic, strict Health and Safety protocols were implemented and maintained in all NTT DATA office locations, including regular sanitisation, social distancing measures and access to testing and vaccination information. Whilst these have eased post pandemic, there is still a firm focus on making every NTT DATA office a safe and welcoming place to work. ; ; Our people are at the heart of everything we do, and it was vital, both during and post the pandemic, to find ways to keep employees engaged and connected, even if they are working remotely. NTT DATA host regular formal and informal get-togethers across business units, with each team having their own informal weekly team meeting, and monthly check-ins between employees and line managers to ensure wellbeing. ; ; Furthermore, the pandemic had a significant impact on mental health, which NTT DATA have responded to by providing mental health support, such as mental health first aiders and counselling services to help employees cope with stress and anxiety. ; ; NTT DATA continuously monitor the World Health Organisation for updates and new guidance, and subsequently follow a defined process for implementing and communicating any changes throughout the organisation. The leadership team also take the WHO status into consideration whilst reviewing and adapting business operations based on the current situation and forecasts, and in preparing comprehensive contingency plans that outline steps to be taken in case of future/similar disruptions.

  Tackling economic inequality

  NTT DATA have implemented various practices to promote fair treatment and opportunities for all, helping to tackle economic inequality. ; ; NTT DATA ensure all employees receive not only a competitive salary, but comprehensive benefits which support financial stability, including healthcare, pension schemes and paid leave. ; ; We recognise and value talent and offer clear career development pathways which are accessible to all employees, regardless of their level within the company. To help maximise employee’s potential and improve employability, NTT DATA provide a range of training and further education, including enrolment in one of the top business schools and mandatory CPD hours. We also encourage employees to volunteer their time and skills with organisations tackling economic inequality issues. This fosters social responsibility and connects the company to the needs of the community. ; ; Additionally, in line with our DEI policies, NTT DATA are committed to diversity and inclusion in hiring by reaching out to underrepresented groups, using unbiased recruitment tools (and delivering unconscious bias training), and creating an inclusive workplace culture that values different perspectives. ; ; NTT DATA strive to maintain sustainable business practices and ultimately reduce environmental degradation, which disproportionately affects low-income populations. ; ; This extends to ensuring we operate responsible supply chains, working only with ethical suppliers and partners who adhere to fair labour practices, pay fair wages and provide safe working conditions.

  Equal opportunity

  NTT DATA is an equal opportunity employer and is fully committed to a policy of treating all employees and job applicants equally. ; ; We have a zero-tolerance approach to any form of behaviour which leaves an employee feeling discriminated against, bullied or harassed and we will treat any complaints of this nature seriously. Discrimination, bullying or harassment based on protected characteristics is not tolerated at NTT DATA under any circumstances. ; ; Gender equality and diversity are issues of major importance to NTT DATA, and we believe that DEI is indispensable for the development of our company, and it is clearly stated in the NTT DATA Group Code of Conduct. ; ; Staff diversity is promoted at all levels of the organisation by several measure and activities, including a variety of networks within NTT DATA that were created to promote a safe space for minorities to connect with their peers across the organisation, including: ; ; • Women in Business ; ; • Fathers Network ; ; • LGBTQ+ ; ; • Family & Co ; ; • Dis-/Ability ; ; The Women in Business initiative, as an example, if part of a wider strategy geared at NTT DATA increasing the percentage of positions held by women within the organisation. Currently, this sits at 31.05%, with a view to increase this to 33.33% by 2028. In addition, NTT DATA strive to have women make up no less than 20% of the Global Leadership team within the same period. ; ; In order to achieve this, NTT DATA offer a number of programs to support young women in the workplace, along with flexible working and enhanced family-friendly policies, along with the unwavering commitment to recognise, nurture and promote talent, regardless of age, gender, race, disability and/or sexual orientation.

  Wellbeing

  In 2024, NTT DATA was one of the only 17 organisations to be recognised as a Global Top Employer, for our outstanding People policies and practices worldwide, by Top Employers Institute. ; ; Achieving this award is a testament to the priority NTT DATA put on the wellbeing of our people. ; ; NTT DATA recognise the importance of work/life balance, and in giving employees flexibility, which is reflected in our “Work Where It Works” policy previously referenced, and our “Free Friday” initiative, which sees every employee in NTT DATA eligible for 12 days leave in addition to the standard annual leave entitlement, in the form of one Friday off every month. ; ; NTT DATA also partner with Help@Hand to offer total health and wellbeing support for employees and eligible family members, via their app, which includes: ; ; · 24/7 Helpline & Remote GP ; ; · Mental Health Support ; ; · Physiotherapy ; ; · Financial & Legal Support ; ; · 360 Wellbeing Scoring & Guidance ; ; · 1-2-1 Lifestyle Coaching ; ; · Special offers to support everyday finances ; ; We also have a dedicated fit-solutions team, who are tasked with coordinating virtual and in-person events for all NTT DATA entities, with annual events such as: ; ; · World Health Day ; ; · NDBS Soccer Cup ; ; · International Yoga Day ; ; · World Mental Health Day ; ; NTT DATA recognises that for some, wellbeing is found through charity work, and therefore we foster an environment that supports employees involved in charitable causes, with paid days off for charity work, options to be involved in global/company outreach programs, and of course, support of our own employees fundraising activities.

Pricing

• Price: £290 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.newman@nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.