ENTSERV UK LIMITED
DXC Technology Business Change Training and Education Services
The Training and Education service is a standalone service or integrated part of Business Change supporting business and technology change across a organisation, ensuring knowledge transfer so the organisation has a sustainable capability for managing current and future change. The agile services structure can be tailored for any programme design.
Features
- Standalone training, education service or integrated within existing Client team
- Operates as trusted training advisor for the Client programme
- Flexibility to advise at all levels of Training and Education
- Ownership of training strategy, training needs analysis and training planning
- Service aligned to the transformation programme and operating model delivery
- Planning, delivery and knowledge content across the programme and organisation(s)
- Develop communications planning and measurement tools to delivery business benefits
- Integration approaches for an application landscape in multi-cloud and/or hybrid
- Training Framework and materials focused on learning styles and outcomes
- Ongoing review of training delivery and support/coaching of change agents
Benefits
- Introduce capability of delivering change required to achieve programme objectives
- Embed skills, knowledge and behaviours required for new processes, systems
- Drive knowledge transfer ensuring sustainable capability for business change
- Equip leaders with capabilities they need to drive the change
- Allows teams to engage in understanding, innovating and delivering change
- Supports individuals in understanding to work together across the organisation
- Embed a knowledge management and training framework capability
- Access to additional and extended subject matter expertise and eco-system
- Flexibility to utilise and scale services as required (duration, skills)
Pricing
£557 to £2,186 a unit a day
Service documents
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Framework
G-Cloud 14
Service ID
8 4 0 2 5 7 1 7 4 0 8 0 3 4 7
Contact
ENTSERV UK LIMITED
DXC Frameworks Team
Telephone: +44 330 105 8389
Email: ukitenders@dxc.com
Planning
- Planning service
- Yes
- How the planning service works
-
Training and education services provide the analysis, development and delivery of training and knowledge transfer across change projects and programmes. The primary function is to elicit the training requirements based on the business and/or technology changes, develop a training strategy and planning to educate employees on changed or new operating model and/or solutions within the business.
Services are deployed at an early stage of any programme to ensure alignment to requirements and tailoring of approach and delivery to ensure the greatest return on investment.
The main benefit of a robust Training Needs Analysis (TNA) is the development of a learning approach that is appropriate to the organisation's culture and organisational structure to ensure the project goals are met.
The Service will ensure that the learning programme is suited to users considering their background, learning requirement and availability. The TNA should provide the information needed to design an effective learning programme as well as associated costs. The service will deliver training planning and scheduling coupled with communications and delivery of content where required. Measurement criteria and tools are used to monitor training delivery and its feedback driving improvement for future training and education activities. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
The Training and Education service is a standalone service supporting business and technology change across an organisation, ensuring knowledge transfer so the organisation has a sustainable capability for managing current and future change.
This Service is self-referencing and technology and solution independent i.e. is a Training Service so would be applicable to cloud software and hosting services the same as other technologies, platforms, solution and transformational projects and programmes. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Training and Education Services provide advice, support and leadership across a large-scale dynamic business change and systems integration programmes. All of the services available will enhance and improve the quality of the project deliverables and will increase transformation success factor by increasing levels of adoption and improving the user experience.
Through training and planned knowledge transfer the Service also drives multiple improvement initiatives to de-risk the programme, drives efficiencies, improve quality and increase business value/value for money for Clients looking to do things smarter and more effectively (ways of working).
An example would be the development of a comprehensive Training Strategy to train 7000 users in dual-working processes and Microsoft Office 365 deployment. Floor walking plans were established and executed across over 50 office locations aligned with the programme rollout schedule and most impacted employees. This ensures focus is on the people (users, employees) increasing the levels success and delivering the key benefits/outcomes.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Other
- Other security services
-
- Security Training Needs Analysis
- Security Training Assessments
- Security Training Delivery
- Security Training Planning
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- Training and Education Services are delivered during Client normal working day hours. The DXC consultants, subject matter experts and service are fully flexible and able to adapt to respond to addition Client demand e.g. support of programme milestones or deadlines. This flexibility can be discussed and incorporated as part of the engagement and ways or working.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Lloyd’s Register
- ISO/IEC 27001 accreditation date
- 28/05/2018
- What the ISO/IEC 27001 doesn’t cover
- Available on Request
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
We recognise the impact companies have on the environment we all live in. We are committed to being net zero by 2050 in the UK. The Science Based Targets initiative (SBTi) has validated our near-term emission reduction target of 65% by FY30 against our FY19 baseline as being in line with minimizing global warming to 1.5°C. In FY23, 96% of the energy we purchased in the UK was renewable. We are continually improving the efficiency of our offices and data centers, and are ensuring that our data centers are certified under the ISO 50001 energy management system standard. We are also advancing the sustainability of our IT services, helping our customers to become more sustainable. We are members of the Green Software Foundation, a non-profit with the mission to build a trusted ecosystem of people, standards, tooling and best practices for creating and building green software. We help our customers increase their energy efficiency and reduce their environmental impacts with proprietary technology and next-generation solutions such as cloud computing, desktop virtualization and data center management. We will build on our existing programme of sustainability activities to deliver additional environmental benefits in the performance of the contract.Tackling economic inequality
We provide high-quality learning and development opportunities to young people via our Early Careers Programme and Digital Futures Academy. Our Early Careers Programme provides development opportunities and training to enable young people to jumpstart their careers. We focus on developing potential, and our programme is designed to broaden and deepen knowledge. DXC and Manchester United Foundation have partnered to launch the DXC Digital Futures Academy, a four-year education programme for secondary-school students in the Greater Manchester area. The academy aims to support, inspire and empower young people, connecting them to opportunities and enhancing their career prospects in the technology sector. 50 students aged 12-13 years old are participating in the programme, which includes teaching technology, personal and professional development skills. We will build upon our existing programme of activities to create new jobs and new skills during the performance of the contract.Equal opportunity
We are building an inclusive, high-impact culture based on equitable practices and diverse employee perspectives. We achieve this through our focus on impact-driven programmes - for example, the DXC Dandelion Programme. The DXC Dandelion Programme provides an environment that supports and celebrates the talents and skills of neurodiverse people — such as those with Autism, ADHD or Dyslexia — and helps them build valuable skills to pursue a career in information technology. The DXC Dandelion Programme has been awarded a Silver award for Best Learning Programme that Supports and Promotes Diversity, Equity and Inclusion from the Brandon Hall Group. We are also a Disability Confident organisation in the UK and achieved a top score of 100 in the 2023 Disability Equality Index. 99% of our global workforce is enabled to work virtually, including from home, and all of our people are able to apply for flexible working, supporting the needs of diverse individuals. We also support a diverse, inclusive and equitable culture through our Employee Resource Groups. They provide support, networking and allyship to diverse individuals, as well as valuable feedback to the organisation on how it can better support diverse communities. Our ERGs work closely with HR to continuously evolve our best practice. We have several ERGs including for:
• Gender
• Race and ethnicity
• Disability and neurodiversity
• LGBTQ+
• Armed forces
We will build upon our existing programme of diversity, equity and inclusion activities to support equal opportunity during the performance of the contract.Wellbeing
Caring is core to our values. We take care of each other and work as a team to build a sustainable company that supports our communities. This includes supporting the health and wellbeing of our people and wider society. As a virtual first organisation, 99% of our global workforce is enabled to work virtually, including from home. Working from home can be more inclusive for people with disabilities, health conditions and caring responsibilities. We also run several programmes to support the physical and mental health of our people. This includes:
Wellbeing Awareness Programmes. Working with our partners and delivered by Wellbeing Champions alongside HR, we provide a number of awareness programmes and activities throughout the year centered on improving the health and wellbeing of our employees. For example, walking challenges, healthy eating programmes, and financial planning support.
Employee Assistance Programme, supporting the personal matters of our people. Services are available 24/7, 365 days a year, and include counselling, online CBT and critical incident support, as well as health checks, mood trackers, and wellbeing articles.
Mental Health First Aiders. We work with Mental Health First Aid England, a social enterprise, to train our employees as Mental Health First Aiders (MHFAs).
We will build upon our existing programme of wellbeing activities to support the wellbeing of the workforce in the performance of the contract.
Pricing
- Price
- £557 to £2,186 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ukitenders@dxc.com.
Tell them what format you need. It will help if you say what assistive technology you use.