TICKETURE UK LIMITED

Ticketure Ticketing and Box Office Admissions system

Ticketure is a cloud-based ticketing and admissions technology company offering two products: Ticketure and PatronManager. Both support attractions, cultural venues, performing arts organisations and leisure providers, with inventory management, timed entry, reserved seating, memberships, fundraising, e-commerce and on-site sales.. We will discuss the buyer’s requirements and recommend the suitable platform.

Features

• Real-time ticketing with live inventory across all channels.
• Timed entry, capacity management, and quota controls.
• CRM for memberships, donations, and audience engagement.
• PCI-compliant payments with flexible gateways.
• Cloud-native scaling for peak demand.
• Web-based POS for admissions and retail.
• API integrations with CMS, CRM, and finance systems.
• Operational and financial reporting dashboards.
• Role-based access with full audit trails.
• Browser-based access, no local installation.

Benefits

• Reduce queues and smooth visitor flow.
• Increase revenue through capacity and pricing optimisation.
• Sell and manage tickets remotely on any device.
• Lower costs by removing on-premise infrastructure.
• Make faster decisions using real-time data.
• Deliver smoother online purchasing experiences.
• Improve resilience with scalable cloud architecture.
• Simplify reconciliation across all sales channels.
• Strengthen compliance with secure payments and permissions.
• Deploy quickly using configuration, not custom code.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eddie.lee@ticketure.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

840555288456363

Contact

Eddie Lee
0121 512 3200
eddie.lee@ticketure.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Planned maintenance windows occur outside peak operating hours, with advance notification provided.; ; Service availability depends on UK AWS regional infrastructure and internet connectivity.; ; Certain legacy hardware peripherals may require vendor-supported drivers or browser compatibility.; ; High-volume or bespoke integrations may require scheduled onboarding and configuration time.
• System requirements:
  • Modern browser such as Chrome, Edge, Safari, or Firefox.
  • Reliable broadband internet connection for live, real-time transactions.
  • Devices must support HTTPS and TLS 1.2 or higher.
  • POS hardware requires compatible drivers from approved vendors.
  • Optional receipt printers require USB, Bluetooth, or network connectivity.
  • Card terminals require integration with supported payment gateway providers.
  • Staff accounts require unique credentials with multi-factor authentication enabled.
  • API integrations need secure token access and whitelisted IPs.
  • Export tools require spreadsheet software supporting CSV format.
  • On-site network must allow outbound access to service endpoints.

User support

• Email or online ticketing support: Yes
• Support response times: Ticketure provides structured support via its Ticketing Services Team, operating 9:00–18:00 (local time) Monday–Friday, with out-of-hours cover for evenings and weekends, supported by a global follow-the-sun model. All requests are triaged under our SLA, which will be supplied in full. Priority levels: Urgent (15-minute response) for catastrophic issues such as outages, payment failure, security compromise or barcode failure; High (1-hour response) for major degradation; Normal (3-day response) for minor issues affecting limited users; Low (7-day response) for non-functional defects. This framework ensures efficient triage, appropriate escalation, and consistent service quality.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Ticketure provides a tiered support structure designed to meet the operational needs of venues of all sizes. Our core service includes access to the Ticketing Services Team, who manage configuration queries, functional questions, and day-to-day troubleshooting. Support levels are aligned to defined SLAs covering urgent, high, normal, and low-priority issues, each with clear response targets. Standard support, delivered during business hours, is included at no additional cost, while enhanced packages such as extended-hours cover or dedicated escalation pathways can be added depending on client requirements.; ; Pricing for enhanced support tiers is based on the level of responsiveness and availability required, including optional evening and weekend coverage. Out-of-hours support and our global “follow-the-sun” model ensure continuity during peak programme periods or late-night on-sales.; ; For clients requiring more strategic or technical oversight, Ticketure offers access to a Customer Success Manager (CSM) or Cloud Support Engineer. These roles provide additional value through proactive monitoring, release planning, performance optimisation, and coordination of complex configuration or integration work. CSM services are typically contracted as an add-on support tier, with fees determined by the expected engagement level and scope.; ; This structure ensures scalable, predictable support aligned to each organisation’s needs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Ticketure provides a structured onboarding process to help users begin using the service confidently and efficiently. We offer a combination of online training sessions, guided walkthroughs, and comprehensive user documentation covering setup, configuration, and day-to-day operations. Training can be tailored to different user groups, including ticketing staff, membership teams, and administrators, ensuring each team receives the level of detail appropriate to their role. Clients also gain access to knowledge-base resources, best-practice guides, and feature overviews to support continued learning. Ticketure’s Customer Success team provides additional assistance during onboarding, helping configure key elements, address early questions, and ensure a smooth transition into live operations.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of a contract, Ticketure provides a clear and secure process for full data extraction. All client data remains accessible throughout the contract, and upon termination, users can request a complete export of their information in commonly used formats such as CSV or JSON. Ticketure supplies structured datasets covering ticketing transactions, customer records, memberships, financial data, event configuration, and Gift Aid declarations. Extracts are generated through the platform’s administrative tools or via the REST API, depending on client preference. The Ticketure team supports the extraction process to ensure accuracy and integrity. All data is transferred securely, with encryption applied during transmission. After extraction, clients may verify completeness before their access is formally decommissioned. Ticketure retains no client data beyond agreed retention periods.
• End-of-contract process: At the end of the contract, Ticketure follows a transparent off-boarding process designed to ensure continuity, compliance, and secure data handling. We work with the client to agree final timelines, confirm the termination date, and identify any required data exports or integrations to support migration to a new provider. All customer, transaction, membership, and event data stored within Ticketure can be exported in standard formats, and data extraction is included within the contract price. During the off-boarding period, clients continue to receive standard support coverage until the agreed contract end date.; ; Ticketure ensures that data remains accessible to the client throughout the extraction period and that all exports follow security and privacy requirements. Once the client confirms successful receipt of the data, Ticketure will securely disable access and begin data-retention countdowns in accordance with our GDPR-compliant policies. Data is then deleted on an agreed schedule unless the client requests earlier erasure.; ; Additional costs may apply where a client requests bespoke data transformation, extended consultant support, or custom engineering work beyond standard extraction. Optional services such as extended access periods, migration assistance, or additional reporting outputs can also be purchased if required. The full off-boarding specification is provided on request.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Ticketure is built as a mobile-first solution. Ticketure provides a fully responsive, cloud-based ticketing and membership platform that delivers a consistent experience across both mobile and desktop devices. The service is accessed through a web application rather than a separate mobile app, ensuring identical functionality and data integrity regardless of device. Functionally, both mobile and desktop versions share the same authentication, payment processing, membership management, and reporting systems. All activity synchronises in real time across devices, ensuring updates such as ticket purchases, donations, and membership changes are immediately reflected.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The Ticketure service interface is a responsive, browser-based environment designed to provide a clear, intuitive user experience for both customers and venue staff. It presents event listings, ticket options, memberships, donations, and customer account tools in a clean, structured layout that adapts smoothly to any device. Navigation is streamlined, with simple menus, clear calls to action, and minimal steps to complete a transaction. For staff users, the interface supports efficient access to configuration settings, reporting, customer management, and operational tools. Overall, it prioritises usability, accessibility, and speed while keeping all functions consistent across mobile and desktop.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Ticketure UK Ltd undertakes structured accessibility testing as part of its product development and quality-assurance processes to ensure the service interface is usable by customers who rely on assistive technologies. Testing is carried out using industry-standard tools and methods, including keyboard-only navigation checks, colour-contrast validation, and screen-reader compatibility assessments using software such as NVDA and VoiceOver. These tests ensure that key user journeys, including browsing events, completing forms, making payments, and accessing membership information, remain operable and perceivable without reliance on a mouse or visual cues alone.; ; In addition to automated checks and internal audits, Ticketure conducts scenario-based testing to replicate how users of assistive technologies interact with core functions, focusing on logical reading order, consistent labelling, focus indicators, and error-handling clarity. Findings from these sessions feed directly into the product roadmap and inform iterative improvements to layout, semantic structure, and interaction patterns. Where accessibility issues are identified, they are prioritised within the development cycle to ensure compliance with current WCAG requirements and to support an inclusive user experience.; ; Through this structured and repeatable testing framework, Ticketure demonstrates an ongoing commitment to accessibility and continuous improvement, ensuring its interface remains usable, intuitive, and barrier-free for all customers.
• API: Yes
• What users can and can't do using the API: Ticketure provides a modern, REST-based API designed to support secure, scalable integrations across ticketing, membership, CRM, finance, and venue-operations systems. The API uses standard HTTPS endpoints with JSON payloads and OAuth 2.0 authentication, ensuring secure, token-based access control. It enables real-time read/write operations for events, ticket availability, customer accounts, memberships, orders, donations, and Gift Aid declarations, allowing external systems to synchronise data accurately at every stage of the customer journey.; ; The API supports both outbound and inbound requests and is complemented by webhook notifications for key system events such as order creation, refunds, membership updates, and capacity changes. This ensures external systems can react instantly, reducing latency and improving operational consistency. Pagination, versioning, and rate-limiting mechanisms maintain stability during high-volume transactions and peak on-sale periods.; ; Comprehensive developer documentation is provided, including endpoint descriptions, sample requests, authentication guidance, and error-handling structures. The API is used by Ticketure clients to integrate CRM platforms, marketing systems, finance solutions, access-control hardware, and digital experience platforms.; ; This open, standards-driven design allows organisations to develop bespoke integrations while maintaining system security, performance, and data integrity, offering flexibility without introducing vendor lock-in.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Ticketure guarantees resource independence through a fully cloud-native architecture hosted in isolated tenant environments. Each client operates within its own logically separated infrastructure, ensuring that increases in traffic, data processing, or system activity by one organisation cannot affect another. Automatic horizontal scaling allocates additional compute capacity during high-demand periods, maintaining consistent performance. Load balancing, autoscaling groups, and independent database instances prevent resource contention across tenants. Continuous monitoring allows proactive response to unusual activity, safeguarding performance and availability. This approach ensures stable, predictable service levels regardless of load generated by other Ticketure clients.

Analytics

• Service usage metrics: Yes
• Metrics types: Ticketure provides a comprehensive set of service usage metrics covering both operational performance and customer behaviour. Core metrics include ticket sales volume, conversion rates, peak traffic periods, capacity utilisation, membership activity, donation uptake, Gift Aid declarations, device usage, and user journey analytics. Administrative users can access real-time dashboards through Elastic Kibana, export reports, or integrate metrics into external BI tools via API. System health metrics such as uptime, response times, and error rates are also available. These insights support performance monitoring, forecasting, and continuous optimisation of sales, visitor engagement, and operational planning.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Ticketure provides a straightforward and secure process for exporting data at any time during the contract. Users can export customer, ticketing, transaction, membership, and event data directly through standard reporting tools or via the open REST API for automated extraction. Data is available in commonly used formats such as CSV or JSON, allowing easy import into finance, CRM, or analytics systems. Administrators can run scheduled or ad-hoc exports, and all downloads follow strict security controls, including authenticated access and audit logging. This approach ensures users retain full ownership and portability of their data throughout the service term.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: https://ticketure.com/service-policies-documentation
• Approach to resilience: Available on request
• Outage reporting: Email alert from Support

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Ticketure Support utilizes SSO for access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC 2 Type 2
• Information security policies and processes: Our organization maintains a comprehensive Information Security Management Program aligned with SOC 2 Type II requirements across all Trust Services Criteria (Security, Availability, Processing Integrity, Confidentiality, and Privacy).; ; All policies are formally documented, version-controlled, approved annually by executive leadership, and communicated to all employees. ; ; Reporting Structure; Our reporting structure supports independence and governance:; • Senior Director of Information Security & IT Owns the Information Security Program and reports to the CEO.; • Engineering & DevOps Teams Implement security controls within the application and infrastructure, following guidance from the Security team.; • Department Managers Responsible for ensuring policy adherence within their operational areas.; ; We use multiple layers of enforcement:; Policy acknowledgment required during onboarding and annually.; Technical enforcement of key controls (MFA, access restrictions, password policies, endpoint protection, logging).; Quarterly access recertifications for all production systems and SaaS tools.; Automated compliance checks via tooling (CI/CD security scans, configuration monitoring, etc.).; Random audits and change control reviews.; Disciplinary measures for non-compliance.; Continuous monitoring as part of our SOC 2 Type II control framework.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change Management; All material changes to in- scope systems and networks must be documented.; Change management processes shall include:; Processes for planning and testing of changes, including remediation measures.; Documented managerial approval and authorization before proceeding with changes that may; have a significant impact on information security, operations, or the production platform.; Advance communication/warning of changes, including schedules and a description of; reasonably anticipated effects, provided to all relevant internal and external stakeholders.; Documentation of all emergency changes and subsequent review.; A process for remediating unsuccessful changes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Technical Vulnerability Management; Information about technical vulnerabilities of information systems being used shall be obtained in a; timely fashion, the organization's exposure to such vulnerabilities shall be evaluated, and appropriate; measures taken to address the associated risk. A variety of methods shall be used to obtain; information about technical vulnerabilities, including vulnerability scanning, penetration tests, and; review of external vendor alerts.; Vulnerability scans shall be performed on public-facing systems in the production environment at; least quarterly.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Logging & Monitoring; Production infrastructure shall be configured to produce detailed logs appropriate to the function; served by the system or device. Event logs recording user activities, exceptions, faults and; information security events shall be produced, kept and reviewed through manual or automated; processes as needed. Appropriate alerts shall be configured for events that represent a significant; threat to the confidentiality, availability or integrity of production systems or Confidential data.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident Response Process; ; Process Summary; Event reported.; Triage and analysis.; Investigation.; Containment & neutralization (short term/triage).; Recovery & vulnerability remediation.; Hardening & detection improvements (lessons learned, long term response).; Detailed Process; Incident Manager will manage the incident response effort.; If necessary, a central "War Room" will be created as a Slack channel.; A recurring Incident Response Meeting will occur at regular intervals until the incident is; resolved.; Legal and executive staff will be informed as required.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Insight Assurance LLC
• PCI DSS accreditation date: Wednesday 8 January 2025
• What the PCI DSS doesn’t cover: Not Applicable
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 69b0d8bf-83ff-4e47-b10f-77bcc6a651b6
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type 2

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eddie.lee@ticketure.com. Tell them what format you need. It will help if you say what assistive technology you use.