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Sync

Apple Professional Services

Our Apple Professional Services support organisations in the adoption, deployment and maintenance of Apple devices. Our Solution Engineers will work closely with technology teams to equip them with the required knowledge to ensure corporate businesses make an impact with Apple devices and enable educators to support equitable learning with iPad.

Features

  • Apple device management and deployment
  • Enhancing user experience and employee productivity
  • Apple expertise and advice
  • Creating Apple-first environments
  • Application deployment and management
  • Planning and project milestones
  • Defining strategies and creating action plans to achieve

Benefits

  • Specialist support for Apple Devices from APS engineer
  • Advice, guidance and support through buying process and beyond
  • Support and collaboration throughout the project and beyond
  • Equipping technology teams with Apple and industry best practices
  • Supporting and driving Employee Choice Programmes

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@wearesync.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

8 4 0 6 3 3 8 9 2 4 9 1 9 1 8

Contact

Sync Amelia Stevens
Telephone: 0161 605 3838
Email: tenders@wearesync.co.uk

About the service

Service categories
  • Cloud Support Services
    • Set Up and Migration
      • Project management and governance
        • Project management and governance

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Yes
Support response times
Initial response time to a ticket logged via e-mail is within 30 minutes.
Monday to Friday 9am - 5:30pm (excluding bank holidays)
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Our adaptable support model caters to clients' needs for success, growth, and security, ensuring financial sustainability while addressing modern demands. Starting at £125 per month, with the option to bolt on extras, our Core support model includes:

Rapid-response support: Our Helpdesk team provides direct access to highly qualified specialists, guaranteeing quick ticket logging and responses within 30 minutes during weekdays, with clear and friendly communication.

Modern workspace: We support organisations with remote and cloud-based systems, accommodating modern and mobile learning environments, regardless of physical location or device used.

Asset/system tracking: We help organisations keep track of their IT estate, ensuring security, reliability, and up-to-date systems. Our guidance includes advice on upgrade paths and refresh cycles to prevent falling behind

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
No

Architecture roles

Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £520.00
Solution architect £745.00
Senior solution architect £845.00
Lead solution architect £945.00
Principal solution architect £1,195.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £520.00
Technical architect £745.00
Senior technical architect £845.00
Lead technical architect £945.00
Principal technical architect £1,195.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
Tuesday 16 August 2022
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
Alcumus ISOQAR
ISO 9001 accreditation date
Tuesday 16 August 2022
What the ISO 9001 doesn’t cover
N/A
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
Yes
PCI DSS certification accredited by
Security Metrics
PCI DSS accreditation date
Thursday 20 March 2025
What the PCI DSS doesn’t cover
N/A
Cyber essentials
Yes
Cyber Essentials Certificate Number
34be85f1-b346-4bc0-a129-fe9feca44a85
Cyber essentials plus
Yes
Cyber Essentials Plus Certificate Number
519b8fdb-3cff-4ba6-8186-57aa1f293c21
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Volunteering opportunities for staff
Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
Mission: Build an NHS fit for the future

That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@wearesync.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.