ALEMBA LIMITED
Alemba Service Manager ITSM/ESM - IT Service Management Software
An advanced tool that supports both ITSM and ESM through a service catalogue, self-service portal and zero-code workflow engine. Processes are applied enterprise wide, including incident management, problem management, change management, request management, knowledge management, asset management, configuration management, release management, availability management, capacity management, event management and project management
Features
- Drag and drop workflow engine no-code business process engine
- No-code field builder, screen designer, rule builder and form builder
- Rest API support, powerful self describing API and webhook integration
- ITSM self service Portal Advanced licence-free customer centric support portal
- Agent skill set call allocation auto-routes calls based on skills.
- Time and expenditure recording for Request fulfilment and Incident remediation
- Powerful real time ITSM analytics reports and dashboards
- Secure data separation for true Enterprise Service Management (ESM).
- Full Project Portfolio Management including MS Project integration
- PinkVERIFIED Certification for 25 ITIL 4 processes
Benefits
- Advanced, out-of-the-box Enterprise ITIL-aligned ITSM software solution
- GUI-driven user interface, zero-code screen configuration and zero-code rule configuration
- Site license customer portal providing internal and external license-free self-service
- GUI-driven white label branding engine for brand identity customisation
- Microsoft Azure platform integration for application extensibility
- Long term cost-effectiveness supported by Low Total Cost of Ownership
- Graphical workflow automation supports manual task reduction and efficiency increase
- Real-time data understanding and analytics-driven decision making
- Multi-platform integration, including Azure AD, Teams, Slack, Jira
- Service level management compliance with SLA adherence and OLA adherence
Pricing
- Education pricing available
- Free trial available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@alemba.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
8 4 0 8 4 4 6 4 5 0 6 7 8 0 1
Contact
ALEMBA LIMITED
Laurence Scott-Mackay
Telephone: 0203 479 7900
Email: tenders@alemba.com
Discount percentage by annual call-off contract value (excluding VAT)
- Less than £250,000
- 0%
- Between £250,000 and £500,000
- 20%
- Between £500,001 and £1,000,000
- 30%
- Between £1,000,001 and £2,500,000
- 40%
- Between £2,500,001 and £5,000,000
- 45%
- Over £5,000,001
- 50%
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@alemba.com.
Tell them what format you need. It will help if you say what assistive technology you use.