Social Listening and AI Powered Consumer Insights

Service scope

Software add-on or extension: No
Cloud deployment model: Private cloud
Service constraints: No
System requirements: Buyers will require username logins and passwords

User support

Email or online ticketing support: Email or online ticketing
Support response times: The support team replies within 24 hours after your request, during working days.
In case of issues, response time is adapted to criticality according to our SLAs.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 A
Phone support: No
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: 1. Essentials Support Level (Included in License Fee):

Online Global Support - 24/5
Online Global Support coverage includes:
- User Administration (Add/Remove)
- Password Reset
- Dashboard Access Inquiries
- Basic Query Support
- General Product Q&A
-Sourcing Support
- Bug/Issue Reporting & Support
- Self-Serve Education
- In-App Knowledge Base
- Learning Management System Library

2. Enterprise Service Level (Essentials and the following):
starts at £4K/month

Support
- Named Regional Client Success Managers
- Named Strategic Account Managers
(*Available during business hours Mon-Fri)

Enterprise Success Management includes:
- Insights Workshops (use case, new deliverable…) - up to 5
- Custom Sessions (reporting, training…) - up to 15
- Advisory Services

3. Enterprise Plus Service Level (Essentials and the following):
Starts at £6.5K/month

Support
- Named Regional Client Success Managers
- Named Strategic Account Managers
(*Available during business hours Mon-Fri)
Enterprise+ Success Management includes:
- Insights Workshops (use case, new deliverable…) - up to 5
- Custom Sessions (reporting, training…) - up to 15
- Advisory Services
- Strategic Consultation Services
- Global Strategic Program Management
Support available to third parties: Yes

Onboarding and offboarding

Getting started: We provide a range of tools and processes to ensure new users can be effectively and efficiently brought up to speed and become experts in a short space of time. These include:

Synthesio Learning Academy: Access to hundreds of video tutorials and dedicated educational documentation.

Dedicated onsite & online training.
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: Under the GDPR, people have a right to request information about the data related to them that are collected and stored by Synthesio. People also have the right to be completely removed and deleted from the records. For this, they have to send an email to privacy@synthesio.com with their request.
Note that personal data is not exported by Synthesio unless a direct request is made by client, in this instance, any exported data would also be securely destroyed.
Also note that Synthesio abides by EU directive 95/46/EC.

For the purposes of connection and organizing access to our product, Synthesio stores users information such as identification data and technical data. Client’s users data is kept for the duration of the contract and deletion occurs 6 month after the end of the contract. The data retention period can be customised per client request.

Synthesio also stores contact users information. This data is kept for the purpose of sales processes, contracts management and customer relationship. It is kept for the duration of the contract and can be deleted on client request 6 month after the end of the contract.
End-of-contract process: At the end of contract the subscription will either renew based on mutually agreed terms or the subscription shall be cancelled following notice given by relevant end user contract manager.

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: There are not any differences between the mobile and desktop service.
Synthesio's dashboards are mobile-responsive and can be viewed on any mobile web browsers, by authorized users with their regular login and password. In addition, alerts and online dynamic reports can be sent from dashboards via our dedicated sharing features and viewed on phones.
Service interface: Yes
User support accessibility: None or don’t know
Description of service interface: The Ipsos Synthesio interface provides the following components:

Listen Tab: Live stream of incoming data
Discover Tab: This is where our range of discovery analytical models are located including Topic Modeling and Signals GenAI
Reports Tab: This is where our reporting capabilities our located
Publishers Tab: This is where our influencers identification and analysis our located
Share Tab: This is where our shareability capabilities our located including automated alerts
Build Tab: This is where users are able to build and process new data searches
Accessibility standards: None or don’t know
Description of accessibility: As a fully in-browser tool, Synthesio supports screen readers and magnifiers and offers people with low vision full-page zoom, high-contrast colour and extensions. As Synthesio is compatible with multiple browsers (Firefox, Safari, Google Chrome etc.) Synthesio should also fulfil any accessibility standards and guidelines fulfilled by such browsers.

In addition to this, Synthesio data visualisation relies on Highcharts which fulfils accessibility standards. If any portion of the platform is found to be missing necessary accessibility options, corrective actions will be taken.
Accessibility testing: N/A
API: Yes
What users can and can't do using the API: Synthesio will provide you with an API key and access token for you to perform API calls and pull data in the desired systems as fits your needs.

Our technical support team is available to assist you with the implementation of our API and the use of our endpoints, as described below:
1. Our Mentions Export API gives you Full access to documents from your dashboards with complete Synthesio AI enrichments to import to any solutions.
2. With our Insights API, you can aggregate data to generate any insights you want by choosing any Dimensions and Metrics from the range available in Synthesio.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)

PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: The Synthesio experience can be customized to meet users' preferences, including:

- User-level preferences settings
All users can set preferences such as the first day of the week, the date & time formats, time zone, interface language (i.e., English, French or Chinese) and even their default landing section when opening a dashboard.

- Dashboard instance-level customization
Users with edition and management rights have control over dashboard name, description, images or logos assigned to dashboards.

- In app reports-level customization
First regarding data visualization, users with sufficient privileges can edit suggested widgets from our library, or configure them from scratch with more than 5000 data vizualisation options, pairing dimensions and metrics in charts and more. They have full control over widgets size or order, and online reports layout.
In addition to data visualization, in-app reports design can be further customized with images, gifs, logos, emojis, annotations, colors, links, titles and more.

- Report folders-level customization
The Synthesio reporting experience allows for even more customization, at report folders level. Depending on their profile, users have control over colors, images, gifs, names, emojis assigned to the report folders as well as their order in the platform.

Scaling

Independence of resources: 1. Synthesio is designed to scale for enterprise teams working across multiple use cases, business units and geographies simultaneously. Users are unlimited, data and projects segmentation is fully customizable.

2. Requests load (e.g., historical data request) is managed with agile machine deployment and data collection processes prioritization. All users can access recent data while older historical data is being collected.

3. Privileges and users' access management further guarantees safety and consistency (e.g., least privileged users can't undo what higher profile users have done)

Analytics

Service usage metrics: Yes
Metrics types: In the context of usage monitoring, metrics include but are not limited to time spent, number of events while in the tool, active users, retention rate.

Our usage monitoring let's you view what granular features and pages users and/or groups of users have interacted with.
Thus, metrics can be applied to overall usage or to views on specific product areas.

Dimensions (e.g., set of features) and indicators (e.g., adoption rate) are customizable to fit your organizational scenarios.
Reporting types: Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: European Economic Area (EEA)
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402

Other
Other data at rest protection approach: The firm which houses our data is not granted access to our data.

All data collected by Synthesio is stored and processed in a secure way according to its privacy and criticality. Publicly available data (e.g., public social posts) are not encrypted. We have implemented TDE encryption on our database servers. We use RSA 2048bits algorithm to ensure protection on data at rest.
Data is stored in client specific databases and tables that can only be accessed by authenticated & authorised users (login + computer-generated secure password) over SSL (HTTPS protocol).
Data sanitisation process: No
Equipment disposal approach: In-house destruction process

Data importing and exporting

Data export approach: The Synthesio solution offers automated, scheduled or manual options to export raw data (e.g., textual mentions content), aggregated data (e.g., overall volume of mentions) or entire dashboards (e.g., datavizualitions such as topic share of voice).
Data export formats: CSV

Other
Other data export formats: XLS

JPEG

PDF

JSON
Data import formats: CSV

Other
Other data import formats: XLS

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

Other
Other protection between networks: Data, whether transferred via web pages, web services or file transfers, is encrypted whilst the data is in transit:
- We use HTTPS with our own certificates, VPN and SSH
- HTTPS connections are encrypted and authenticated via TLS 1.3 ECDHE_RSA with P-256 key exchange, and AES_256_GCM cypher
- SSL certificates are signed with SHA-256 with RSA encryption
Data protection within supplier network: TLS (version 1.2 or above)

Other
Other protection within supplier network: Firewalls are deployed on all servers and Intrusion Prevention Systems (IPS) are deployed on our software platforms
Besides firewalls, we use Apache mod_security logs and SnortIDs for intrusion detection.

Availability and resilience

Guaranteed availability: We guarantee 99.5% uptime. In the last year, we exceeded 99.9% uptime.
Also note that maintenance, development, tech work and releases do not typically result in downtime.
Approach to resilience: Synthesio employs a mirrored recovery site strategy, this strategy entails the maintenance of spare/backup servers which will enable manual switching between the live site and the backup site for all services, and automatic for those that are load balanced.

Synthesio’s data is stored in geographically diverse, high-security datacenters. Our network and server security systems are designed to be fully redundant with security loops in place to eliminate downtime, to expedite load times, and to minimise latency.

Policies to support resilience include:

• The Disaster Recovery Plan, which delineates policies and procedures for technology disaster recovery, as well as process-level plans for recovering critical technology platforms and the telecommunications infrastructure.

• The Business Continuity Plan, which details procedures to be followed to ensure continuity of the business of Synthesio and to minimize the losses incurred in the event that a critical system or process suffers from a service outage which means that it becomes unavailable, unresponsive or critically damaged, etc.; and to expedite the restoration of normal software management and production capabilities as soon and efficiently as possible.
Outage reporting: Downtime or risks of downtime is notified to you per broadcast email as soon as it is identified and within business hours.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Username or password
Access restrictions in management interfaces and support channels: To access and interact with management interfaces and support channels, users must be authenticated and authorized:
1. We require authentication of all users through unique user login and password (Single Sign On is available)
2. Authorization is based on custom profiles, as we support role-based access controls (RBAC).
Our approach to access management lets you adapt users' profiles and privileges to your all your different organizational scenarios with ease.
Access restriction testing frequency: Never
Management access authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Username or password

Audit information for users

Access to user activity audit information: Users receive audit information on a regular basis
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: At least 12 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: LNE (Laboratoire National de Métrologie et d'essais)
ISO/IEC 27001 accreditation date: 04/02/2024
What the ISO/IEC 27001 doesn’t cover: N/A
ISO 28000:2007 certification: No
CSA STAR certification: Yes
CSA STAR accreditation date: N/A
CSA STAR certification level: Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover: N/A
PCI certification: Yes
Who accredited the PCI DSS certification: PCI Security Standard Council
PCI DSS accreditation date: N/A
What the PCI DSS doesn’t cover: N/A
Cyber essentials: No
Cyber essentials plus: No
Other security certifications: Yes
Any other security certifications: SOC 1, SOC 2 & SOC 3

ISO/IEC 27701

ANSSI SecNumCloud

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: • The ISMP
thoroughly describes all the procedures followed by Synthesio within the company and by its clients to ensure the minimum chance of any critical data exposure or security breach. It is designed to protect information and critical resources from a wide range of threats in order to ensure business continuity, minimize business risk, and maximize return on investments and business opportunities.

• The DRP
delineates policies and procedures for technology disaster recovery, as well as process-level plans for recovering critical technology platforms and the telecommunications infrastructure.
The principal objective is to develop, test and document a well-structured and easily understood plan which will help the company recover as quickly and effectively as possible from an unforeseen disaster or emergency.

• The BCP
details procedures to be followed to ensure continuity of the business of Synthesio and to minimize the losses incurred in the event that a critical system or process suffers from a service outage which means that it becomes unavailable, unresponsive or critically damaged, etc.; and to expedite the restoration of normal software management and production capabilities as soon and efficiently as possible.

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: Synthesio uses version control systems to document every code change. A strict change control process governs how modifications are requested, evaluated, approved, and implemented. Additional measures include documentation updates, controlled maintenance, thorough testing, separate develoment and production environments, and tracking of emergency changes and hardware/system software modifications.

We implement a structured evaluation of potential impacts, with a focus on security, including analyzing how changes might affect application logic, databases, user interfaces, and more. Security concerns are prioritized, and methods to ensure system resilience are implemented. Vendor-supplied patches are reviewed for their applicability and potential impact, with security patches being prioritized.
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: Vulnerability scans are performed twice a month, automated penetration tests are performed periodically, by a third party.

A 24/7 automatic system monitoring and reporting with automated alerts and regular human verification is used to detect server failure. Automated tests run continuously to measure the key metrics of vital parts of the system

Patch installations for security updates are made in high urgency mode: We've subscribed to different security newsletters and are alerted when security patches are published. We apply patches within a business day if not critical, within 12 hours maximum if critical to us.
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: Our infrastructure observability system with logs and metrics from all our platform ensures security team receives alerts in case of incorrect usage of our app particularly the login system.

Incidents are reported via a formal communication from our IT Team and/or a member of the Account Management team depending on the severity of the incident. Issues are communicated in accordance with the process outlined in our DRP.

In case of incidents, response time is adapted to criticality according to our SLAs. Please see attached.
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: Incident management processes are adapted to the criticality of the events, please see details in our Information Security Management Policy (ISMP), Disaster Recovery Plan (DRP), Business Continuity Plan (BCP).
1. Pre-defined processes for common events are detailed in our DRP & BCP (e.g., natural disaster).
2. Users may report incidents via tickets, emails, or using any communication channels in place with their Services team.
3. Incident are reported via a formal communication from our IT Team and/or a member of the Account Management team depending on the severity of the incident.

Secure development

Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Ipsos Synthesio's service and capabilities can aid the fight against Climate change in several key areas:

1. Understanding Public Sentiment:
By analyzing discussions related to climate change, renewable energy, and sustainability, organizations can gauge public sentiment. This insight helps tailor messaging and engagement strategies to better resonate with the audience.

2. Identifying Trends and Concerns:
Synthesio will help to identify emerging trends and concerns within the public sphere, guiding policymakers and activists on where to focus their efforts.

3. Monitoring Misinformation:
Synthesio will enable the detection of misinformation and disinformation surrounding climate change, allowing for timely responses with accurate information.

4. Engaging Stakeholders:
Synthesio will help to identify key stakeholders and influencers passionate about climate change, facilitating engagement to amplify messages and foster collaborations.

5. Tracking Initiative Impact:
Synthesio will enable you to monitor public response to climate initiatives, gaining insights into their effectiveness and areas for improvement.

6. Promoting Behavior Change:
By identifying discussions around sustainable practices and eco-friendly products, targeted campaigns can be developed to promote sustainable behavior among consumers and citizens.

7. Crisis Management:
During climate-related disasters, Synthesio will provide real-time information on affected areas, public concerns, and calls for help, aiding in timely response and coordination efforts.

In summary, Synthesio can be instrumental in understanding public sentiment, identifying trends, countering misinformation, engaging stakeholders, tracking initiative impact, promoting behavior change, and facilitating crisis management—all crucial aspects of combating climate change.

Covid-19 recovery

Ipsos Synthesio can play a crucial role in facilitating COVID-19 recovery efforts:

1. Public Sentiment Analysis:
By monitoring online conversations, authorities can gauge public sentiment regarding the pandemic, vaccination, and recovery measures. This insight helps tailor communication strategies to address concerns effectively.

2. Issue Identification:
Ipsos Synthesio will help to identify emerging issues like vaccine hesitancy, mental health impacts, and economic recovery challenges. This allows for proactive measures to tackle these issues promptly.

3. Vaccine Monitoring:
Tracking discussions about vaccine distribution and acceptance aids in shaping vaccination strategies and targeted outreach efforts to increase vaccine uptake.

4. Misinformation Mitigation:
Ipsos Synthesio will help to identify and counter COVID-19 misinformation, enabling authorities to provide accurate information and debunk myths, thus building trust in vaccination efforts.

5. Community Engagement:
Identifying key influencers and advocacy groups facilitates community outreach, encouraging adherence to safety measures and participation in vaccination campaigns.

6. Economic Recovery Insights:
Monitoring discussions about the pandemic's economic impact informs policy decisions and support measures to aid businesses and individuals in recovery.

7. Crisis Response:
Real-time information from social listening helps manage localized outbreaks, addressing public concerns and resource needs promptly to contain the spread and minimize impact.

In summary, Ipsos Synthesio will provide support for COVID-19 recovery by analyzing public sentiment, identifying issues, countering misinformation, engaging communities, monitoring vaccine distribution, aiding economic recovery, and facilitating crisis response, essential components for successful recovery efforts.

Tackling economic inequality

Ipsos Synthesio can contribute to tackling economic inequality in several ways:

1. Identifying Issues:
By monitoring online conversations, Ipsos Synthesio can identify key concerns and challenges related to economic inequality, such as access to education, healthcare, affordable housing, and employment opportunities.

2. Amplifying Voices:
Ipsos Synthesio amplifies the voices of marginalized communities and individuals affected by economic inequality, providing insights into their experiences, needs, and aspirations. This information can inform policymaking and advocacy efforts aimed at addressing systemic inequities.

3. Monitoring Policy Impact:
Ipsos Synthesio can track public reactions to economic policies and initiatives, gauging their effectiveness in reducing inequality. Feedback from online discussions can inform policymakers about the real-world impact of their decisions and guide adjustments to policies as needed.

4. Raising Awareness:
Ipsos Synthesio will help raise awareness about economic inequality by facilitating discussions and sharing personal stories and experiences. Increased awareness can mobilize support for initiatives aimed at promoting economic justice and reducing disparities.

5. Supporting Grassroots Movements:
Ipsos Synthesio will help to identify grassroots movements and advocacy campaigns focused on economic inequality. By supporting and amplifying these efforts, social listening can contribute to building momentum for change and fostering solidarity among diverse stakeholders.

6. Encouraging Corporate Responsibility:
Ipsos Synthesio can monitor public perceptions of corporate practices related to economic inequality, such as fair wages, worker rights, and environmental sustainability. Public scrutiny can encourage companies to adopt more responsible and equitable business practices.

In summary, Ipsos Synthesio would serve as a valuable tool for understanding, amplifying, and addressing the root causes of economic inequality by identifying issues, amplifying marginalized voices, monitoring policy impact, raising awareness, supporting grassroots movements, and encouraging corporate responsibility.

Equal opportunity

Ipsos Synthesio can play a significant role in creating more equal opportunity by:

1. Identifying Barriers:
Ipsos Synthesio can help identify barriers to equal opportunity, such as discrimination, lack of access to education or resources, and systemic biases. By understanding these challenges, policymakers and organizations can develop targeted interventions to address them effectively.

2. Amplifying Underrepresented Voices:
Ipsos Synthesio will help to amplifiy the voices of underrepresented communities, including minorities, women, and marginalized groups. By listening to their experiences and perspectives, decision-makers can gain insights into the obstacles they face and implement policies to level the playing field.

3. Monitoring Diversity Initiatives:
Organizations can use Ipsos Synthesio to track public perception and feedback on diversity and inclusion initiatives. Insights from online conversations can inform the development and refinement of programs aimed at promoting equal opportunity within workplaces and communities.

4. Promoting Access to Resources:
Ipsos Synthesio will identify discussions about access to resources such as job opportunities, education, healthcare, and affordable housing. This information can guide efforts to expand access to these resources for all individuals, regardless of background or socio-economic status.

5. Fostering Collaboration:
Ipsos Synthesio will help to facilitate collaboration between stakeholders, including government agencies, non-profit organizations, businesses, and community groups, to address systemic inequalities and create more equitable opportunities for all.

6. Tracking Progress:
By monitoring online conversations over time, Ipsos Synthesio will allow for the tracking of progress in creating equal opportunity. Trends in public sentiment and discussions can indicate areas of improvement and success, guiding ongoing efforts to promote equality.

In summary, Ipsos Synthesio will help to create more equal opportunity by identifying barriers, amplifying underrepresented voices, monitoring diversity initiatives, promoting access to resources, fostering collaboration, and tracking progress towards greater equity and inclusion.

Wellbeing

Ipsos Synthesio can improve wellbeing in several ways:

1. Mental Health Support:
By monitoring online conversations, social listening can identify individuals expressing signs of distress or mental health issues. Intervention and support can be provided promptly, connecting them with resources or professional help.

2. Community Support:
Ipsos Synthesio will help to build supportive communities by connecting individuals with shared experiences or challenges. Online support groups and networks can form, providing emotional support and practical advice.

3. Access to Information:
Ipsos Synthesio will provide access to a wealth of information on topics related to wellbeing, such as stress management, self-care, nutrition, and exercise. This information empowers individuals to make informed decisions about their health and lifestyle choices.

4. Crisis Intervention:
During crises or emergencies, Ipsos Synthesio will enable rapid response by identifying areas in need of support and coordinating relief efforts.

5. Promoting Positive Messaging:
Ipsos Synthesio can identify and amplify positive messaging and stories that promote mental health, resilience, and wellbeing. By fostering a culture of positivity and support, social media platforms can become conducive environments for mental wellbeing.

6. Identifying Trends:
Ipsos Synthesio will help to identify trends in public sentiment and discussions related to wellbeing, highlighting emerging issues or areas of concern. This information can inform policy decisions and resource allocation to address pressing needs effectively.

7. Feedback Mechanism:
Ipsos Synthesio will provide a feedback mechanism for organizations and policymakers to assess the impact of their initiatives on public wellbeing. Insights from online conversations can guide the development of targeted interventions and programs to improve overall wellbeing.

In summary, Ipsos Sythnesio will help to improve wellbeing by providing mental health support, fostering community, offering access to information, facilitating crisis intervention, promoting positive messaging, identifying trends, and serving as a feedback mechanism for continuous improvement in public health initiatives.

Pricing

Price: £25,000 a licence a year
Discount for educational organisations: No
Free trial available: No

Social Listening and AI Powered Consumer Insights

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Social Listening and AI Powered Consumer Insights

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents