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GoPro Consulting Ltd

Casedoc Court & Justice – Cloud Software Service

Casedoc is a comprehensive, end-to-end courts and justice software solution that enables users to automate and optimize daily work processes. It helps courts improve their services by automating processes, monitoring case activity, and supporting decision making, thus improving the efficiency of the justice sector and promoting case transparency.


  • Advanced Case Management
  • Case Types and Workflow
  • Task Management and Approval
  • Template Management (Word/email)
  • KPI Dashboard/Reports/Attainment Metric
  • On-line Filling and Collaboration with 3rd Parties / Stakeholders
  • Publishing Process and API for 3rd Party Publishing
  • Courtroom Scheduling, Notification and Calendar Management
  • Transparency and Automatic Judge Allocation
  • Recording Transcript, OCR Integration (ABBYY Supported) Verdict API


  • Improving Productivity
  • Impressive Collaboration and Cost Efficiency
  • Open and Secure Access
  • Full Transparency
  • Higher Quality of Service
  • Building Trust and Reliability
  • Improved Decision Making
  • Low Cost of Ownership
  • High Return on Investment (ROI)


£45 to £90 a user a month

Service documents

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G-Cloud 13

Service ID

8 4 1 5 5 7 7 4 9 6 2 4 3 7 3


GoPro Consulting Ltd Lesley Franck
Telephone: 02038079644

Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
There are no specific constraints that apply to the service.
System requirements
A supported internet browser. Please see section on supported browsers.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We provide online ticketing support. The response time SLAs are provided in the standard T&C. In addition at an additional cost we provide outside normal working hours support.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Our support levels and corresponding SLA are described in our standard T&Cs
Support available to third parties

Onboarding and offboarding

Getting started
We will work with you and help identify the on-boarding services that align with your digital transformation strategy and objectives. On-boarding services often include assistance in user story refinement, configuration support, data migration assistance, super user and end user training.

Further documentation such as the online WIKI and in-system-guidance helps ensuring that the desired business outcomes are realised quickly.
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
At the end of the contract we can provide data in multiple ways. Data can be provided as a SQL database which contains all raw system data and all file attachment delivered on to a file drive or data in XML form with the file attachments included on to a file drive.
End-of-contract process
The data extraction and delivery is a standard service, where we will work with you to determine which method is most appropriate. This service is provided on a time and material basis unless otherwise agreed at the time of contracting.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The user interface is responsive and supports use on tablet devices.
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
The solution is fully (100% of system functionality) available through web services API. This includes REST API and SOAP.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Testing is made to ensure WCAG 2.1 AA compliance.
What users can and can't do using the API
100 % of system functionality is available via a service API (RESTFUL and SOAP).
API documentation
API documentation formats
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment
Customisation available
Description of customisation
The solution is highly configurable and provides the customer flexibility to adapt the solution without coding. This means that the customer can configure a very wide range of solution elements. This includes forms and document templates, additional meta data, drop down lists, system views, processes, and rules, etc.


Independence of resources
Each customer has their own tenant with dedicated resource that allows scaling as required.


Service usage metrics
Metrics types
A wide range of metrics can be reported in accordance with selected Service Level Agreement. These including number of support tickets raised, resolution time, outage time, performance against SLA, storage usage, etc.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The user can search and filter on the data in the system to define the desired data set, which then can be extracted by the user via spreadsheets.

Data can also be extracted as XML.
Data export formats
  • CSV
  • Other
Other data export formats
Data import formats
  • CSV
  • Other
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The detailed standard SLAs are provided in the standard T&C's for service.

The standard availability of the service is 99.95% within normal working hours, but enhanced service level agreements are available and can be tailored to individual customer requirements e.g with specific RTO, RPO and availability.
Approach to resilience
Individual environments can be clustered and span across multiple data centres located in different geographical locations. The specific setup is tailored to the customer specific requirement for resilience.

Details are available upon request.
Outage reporting
Outage reporting is provided by means of email alerts, public dashboards, and API. The selected approach will depend on customer's preferences.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access to management interfaces is controlled via private or VPN connections and/or SSH connections and restricted by 'least privilege access' with strong username and password combinations.
Administration access and customer data access is segregated.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • CyberEssentials
  • ISO 27001

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Information security policies and processes
We operate a formalised and certified ISO 27001 ISMS with a policy framework that fulfills all the prescribed controls. These are reviewed on an annual basis at least.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Configuration and change management processes are controlled through our ISO:27001 policies.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We use external third parties to perform penetration testing on a regular basis. We also use internal industry standard scanners to perform penetration tests. We monitor all major security lists to ensure we are notified of any threats in a timely manner. Patches are applied in correspondence with the severity classification and fix times specified in the standard SLAs.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We employ internal and external monitoring and Intrusion detection systems to identify potential problems or compromises.

In the event of a potential compromise the CISO is notified as well as the potentially affected clients.

Incidents are logged through our ISO:27001 incident management process, analysed, and mitigated within hours.
Incident management type
Supplier-defined controls
Incident management approach
Our ISO:27001 ISMS provides pre-defined processes for managing incidents. Incidents are reported by the users through our ticketing system. Cause-of-action reports and root-cause-analysis reports are provided via email.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Connected networks
Public Services Network (PSN)

Social Value

Fighting climate change

Fighting climate change

As a socially responsible company, GoPro aims to reduce the environmental impact of our business operations and actively combat climate change. In relation to the provided service, the environmental initiatives include:
• Use of carbon neutral hosting for our solutions
• Promote the further usage of technologies as a replacement for travel in relation to customer onboarding of the service e.g., video conferencing, online whiteboard tools
Other initiatives that positively impact the service indirectly
• Introduction of carbon offsetting for business activities.
• Use of electric cars as a standard choice of company cars
• We monitor our activities to ensure our fuel consumption and materials are continually reduced.
• Reduction of waste initiatives and sorting of waste.

A consolidated Social Value Statement can be made available.
Covid-19 recovery

Covid-19 recovery

GoPro has been and is committed to support its staff and local communities in dealing with the impact of the Covid-19 pandemic and the recovery here from. Initiatives include creating job opportunities and offering apprenticeships and traineeships. Providing local gov’t access to the company’s to the service to enable effective support of applications for Covid Business Support.

GoPro is supporting charitable organisations to further the recovery from Covid and strengthen the economic recovery.

A consolidated Social Value Statement can be made available.
Tackling economic inequality

Tackling economic inequality

As a socially responsible company, GoPro is actively taking steps to fight economic inequality by implementing initiatives that ensure same-pay-for-same-work.
In relation to providing this service, GoPro is vetting subcontractors and supply chain members used in delivery of the service to ensure that these are living up to our social value and social value responsibility agenda.

A consolidated Social Value Statement can be made available.
Equal opportunity

Equal opportunity

GoPro is committed to its policy of being an equal opportunities and inclusive employer. This includes reducing the disability employment gap, offering flexible working models, offering beyond regular requirements sick-leave arrangements, supporting gender equality, and supporting and enabling women in STEM. In fact GoPro’s chief technical staff responsible for all our G-Cloud Services is female, as well as 50% of GoPro’s board is female.

A consolidated Social Value Statement can be made available.


As an SME, GoPro is highly focussed and committed to implementing initiatives that strengthen employee wellbeing and mental health. These initiatives and their impact are measured and reported on as part of the company’s intellectual capital reporting scheme.

A consolidated Social Value Statement can be made available.


£45 to £90 a user a month
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.