Causeway Technologies Limited

Causeway eTender

eTender is a secure, Cloud-based digital tendering and bidding system for contractors and sub-contractors. The platform automates the sending out of tender information to selected suppliers and helps manage the process of tendering, bid receipt and bid comparison with automated email notifications and reminders.

Features

• Accessible anywhere via the web.
• Send tender acceptance reminders and due-date reminders by email.
• Seamless integration with Causeway Estimating.
• Customise system generated emails and notifcations with own branding.
• Supports multiple users for collaboration.
• Always-on working in the Cloud.
• Respond to tender requests without logging in.

Benefits

• Automates the sending out of tender information.
• Helps manage the process of tendering and bid receipt.
• Makes it easy to view, evaluate and compare bid submissions.
• Dashboard monitors the progress of each tender and work package.
• Allocated documents on a project-wide basis or for specific trades.
• Automated emails and notifications.
• Auto-updates are sent when package details change.
• Dashboard summary with drill-down.
• Historic performance summary by trade.
• Upload project documentation for secure storage.

£100 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hywel.evans@causeway.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

841792866753611

Contact

Hywel Evans
01628552000
hywel.evans@causeway.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Causeway Estimating
• Cloud deployment model: Private cloud
• Service constraints: Planned maintenance as set out in the Service Description
• System requirements: Access to a web browser.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All tickets are responded to in accordance with the SLA assigned to that ticket in Business Days only; P1 - 1 hour, P2 - 2 hours, P3 - 4 hours, P4 - 9 hours, P5 - 9 hours. More detail in the Service Description Document
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The same level of support is offered to all customers.; The Causeway Support team operates a structured and documented methodology for logging, prioritising, progressing and closing enquiries, giving customers visibility of progress and peace of mind that their enquiries are getting the attention they rightly deserve. All requests for Causeway Support will be handled according to the severity level provided by the customer – Critical, High, Medium or Low. A request may include any issue a customer reports regarding the documentation, operation or configuration of the Software. All customers are assigned an Account Manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: On-site training, on-line training accompanied by end user documentation.; A supplier health check and on-boarding service are also available to help main contractors ensure their suppliers register to use the platform and are competent in its use.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Download copies of their project information from the platform.
• End-of-contract process: At the end of the contract access to the platform will be terminated. Users are advised to download their data in advance of the end date.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Responsive design which scales to the user device screen.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Feedback message text can be customised by administrators with branding options. These feedback messages include reminders, notifications on success/failure of bids.

Scaling

• Independence of resources: The system is hosted with a professional third party hosting firm that has scalable resources. The system is a containerised application which is horizontally scalable. The system undergoes soak tests to confirm resilience.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: They download it from the cloud-based system.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Any format that was used when data was uploaded.
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Any format that has been used locally.
  • IFC, RVT, DWG and other popular drawing and model formats.
  • PDF, Microsoft file formats, BIM.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.5% uptime availability.; ; Users are not refunded if availability levels are not met; ; See Service Description document for more information
• Approach to resilience: Causeway and its hosting providers are ISO27001 certified. ; Multiple datacenters with continuous data replication.; Backup and restore disaster recovery procedures.; ; More details available on request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: The serviced is managed in-house and access is not granted to any external support channel.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: Originally 20/1/2014 and 20/1/2017 and 20/1/2020
• What the ISO/IEC 27001 doesn’t cover: All covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO22301

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Causeway is ISO27001 certified and has all relevant information security policies. ; All employees must read and accept all policies on induction and when any changes are made. ; Information Security training is provided at induction and annually thereafter. ; The Information Security Team led by our Chief InfoSec Officer (CISO) review and update (where necessary) policies annually. ; Employees are encouraged to report all information security breaches and these are reviewed by the Information Security Team. ; Breach of policies forms part of our disciplinary processes.; The CISO is supported by an Information Security Team represented by the main departments of the business.; Policies include: InfoSec, BCP, Electronic Communications, Data Protection, BYOD, Secure Development, Source Code, Removeable Media, Password, Access Control, Change Control, Social Media.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: There is a structured approach to configuration and change management. System patches and updates are managed via a range of automated tools such as WSUS and SCCM. Change to systems, infrastructure and application are managed through a formal change management process – with assessment and authorization granted via the Change Advisory Board (CAB). The CAB meets on a weekly basis to assess proposed changes for implementation during the following weeks change window. Emergency changes require the same approvals but expedited procedure. All changes undergo a retrospective review to ensure the change went as planned or if further action is required.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Causeway’s programme is a fully integrated approach to managing all the assets and products. The assessment process includes reviews across the development cycles, release and deployment. The program combines both internal and external scanning solutions. An external qualified third party are engaged at various points during the year to conduct a combination of application and infrastructure pen-testing and vulnerability assessments. The Qualys CloudGuard Vulnerability Management and Web Application Scanning tool is deployed for internal scanning. Vulnerabilities are defined and prioritized according to the CVSS and CVE releases. All reports are review by the Compliance team and issues defined and actioned.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: The asset and infrastructure are monitored using the Solarwinds network monitoring tool, this ensuring the capability to track the overall health of the network, infrastructure and other assets – using event logs, threat detection, capacity thresholds and activity alerts. these are actively monitored in real time across our international established support teams. The process meets the guidelines set out in both the Cyber Assessment Framework V.3 and also NIST SP800-137 (Network Security Monitoring)
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: The Causeway incident management procedure is fully aligned with industry best practice standards – the process is managed in two parts allowing for the appropriate prioritisation of activities, controls and mitigating actions – 1. The Cyber / security incidents are aligned to ISO 27035 2. Support and other technical incidents are managed within the ITIL Framework / ISO 20000. Users report incidents via Support Helpdesk or Account Managers and incident reports are provided on request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  e-tender enforces a digital paperless tendering process between buyers and suppliers. Replacing the sending and receiving of traditional paper copies of documents it avoids the environmental impact of large volumes of paper being produced, transported and stored.
• Covid-19 recovery:

  Covid-19 recovery

  Supports working from home
• Tackling economic inequality:

  Tackling economic inequality

  the digital tendering process enables all businesses including new; businesses and entrepreneurs, start-ups, SMEs, VCSEs and mutuals.; the innovation and disruptive technologies used throughout the supply; chain delivers lower cost and higher services.; - Support the development of scalable and future-proofed new methods to modernise delivery and increase productivity.; - Demonstrate collaboration throughout the supply chain, and a fair and; responsible approach to working with supply chain partners in delivery of; the contract

Pricing

• Price: £100 a user a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hywel.evans@causeway.com. Tell them what format you need. It will help if you say what assistive technology you use.