Causeway Technologies Limited

Causeway eTender

eTender is a secure, Cloud-based digital tendering and bidding system for contractors and sub-contractors. The platform automates the sending out of tender information to selected suppliers and helps manage the process of tendering, bid receipt and bid comparison with automated email notifications and reminders.


  • Accessible anywhere via the web.
  • Send tender acceptance reminders and due-date reminders by email.
  • Seamless integration with Causeway Estimating.
  • Customise system generated emails and notifcations with own branding.
  • Supports multiple users for collaboration.
  • Always-on working in the Cloud.
  • Respond to tender requests without logging in.


  • Automates the sending out of tender information.
  • Helps manage the process of tendering and bid receipt.
  • Makes it easy to view, evaluate and compare bid submissions.
  • Dashboard monitors the progress of each tender and work package.
  • Allocated documents on a project-wide basis or for specific trades.
  • Automated emails and notifications.
  • Auto-updates are sent when package details change.
  • Dashboard summary with drill-down.
  • Historic performance summary by trade.
  • Upload project documentation for secure storage.


£100 a user a month

  • Education pricing available

Service documents

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G-Cloud 13

Service ID

8 4 1 7 9 2 8 6 6 7 5 3 6 1 1


Causeway Technologies Limited Hywel Evans
Telephone: 01628552000

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Causeway Estimating
Cloud deployment model
Private cloud
Service constraints
Planned maintenance as set out in the Service Description
System requirements
Access to a web browser.

User support

Email or online ticketing support
Email or online ticketing
Support response times
All tickets are responded to in accordance with the SLA assigned to that ticket in Business Days only; P1 - 1 hour, P2 - 2 hours, P3 - 4 hours, P4 - 9 hours, P5 - 9 hours. More detail in the Service Description Document
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
The same level of support is offered to all customers.
The Causeway Support team operates a structured and documented methodology for logging, prioritising, progressing and closing enquiries, giving customers visibility of progress and peace of mind that their enquiries are getting the attention they rightly deserve. All requests for Causeway Support will be handled according to the severity level provided by the customer – Critical, High, Medium or Low. A request may include any issue a customer reports regarding the documentation, operation or configuration of the Software. All customers are assigned an Account Manager.
Support available to third parties

Onboarding and offboarding

Getting started
On-site training, on-line training accompanied by end user documentation.
A supplier health check and on-boarding service are also available to help main contractors ensure their suppliers register to use the platform and are competent in its use.
Service documentation
Documentation formats
End-of-contract data extraction
Download copies of their project information from the platform.
End-of-contract process
At the end of the contract access to the platform will be terminated. Users are advised to download their data in advance of the end date.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Responsive design which scales to the user device screen.
Service interface
User support accessibility
None or don’t know
Customisation available
Description of customisation
Feedback message text can be customised by administrators with branding options. These feedback messages include reminders, notifications on success/failure of bids.


Independence of resources
The system is hosted with a professional third party hosting firm that has scalable resources. The system is a containerised application which is horizontally scalable. The system undergoes soak tests to confirm resilience.


Service usage metrics


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
They download it from the cloud-based system.
Data export formats
  • CSV
  • Other
Other data export formats
Any format that was used when data was uploaded.
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Any format that has been used locally.
  • IFC, RVT, DWG and other popular drawing and model formats.
  • PDF, Microsoft file formats, BIM.

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.5% uptime availability.

Users are not refunded if availability levels are not met

See Service Description document for more information
Approach to resilience
Causeway and its hosting providers are ISO27001 certified.
Multiple datacenters with continuous data replication.
Backup and restore disaster recovery procedures.

More details available on request.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
The serviced is managed in-house and access is not granted to any external support channel.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
Originally 20/1/2014 and 20/1/2017 and 20/1/2020
What the ISO/IEC 27001 doesn’t cover
All covered
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Causeway is ISO27001 certified and has all relevant information security policies.
All employees must read and accept all policies on induction and when any changes are made.
Information Security training is provided at induction and annually thereafter.
The Information Security Team led by our Chief InfoSec Officer (CISO) review and update (where necessary) policies annually.
Employees are encouraged to report all information security breaches and these are reviewed by the Information Security Team.
Breach of policies forms part of our disciplinary processes.
The CISO is supported by an Information Security Team represented by the main departments of the business.
Policies include: InfoSec, BCP, Electronic Communications, Data Protection, BYOD, Secure Development, Source Code, Removeable Media, Password, Access Control, Change Control, Social Media.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
There is a structured approach to configuration and change management. System patches and updates are managed via a range of automated tools such as WSUS and SCCM. Change to systems, infrastructure and application are managed through a formal change management process – with assessment and authorization granted via the Change Advisory Board (CAB). The CAB meets on a weekly basis to assess proposed changes for implementation during the following weeks change window. Emergency changes require the same approvals but expedited procedure. All changes undergo a retrospective review to ensure the change went as planned or if further action is required.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Causeway’s programme is a fully integrated approach to managing all the assets and products. The assessment process includes reviews across the development cycles, release and deployment. The program combines both internal and external scanning solutions. An external qualified third party are engaged at various points during the year to conduct a combination of application and infrastructure pen-testing and vulnerability assessments. The Qualys CloudGuard Vulnerability Management and Web Application Scanning tool is deployed for internal scanning. Vulnerabilities are defined and prioritized according to the CVSS and CVE releases. All reports are review by the Compliance team and issues defined and actioned.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
The asset and infrastructure are monitored using the Solarwinds network monitoring tool, this ensuring the capability to track the overall health of the network, infrastructure and other assets – using event logs, threat detection, capacity thresholds and activity alerts. these are actively monitored in real time across our international established support teams. The process meets the guidelines set out in both the Cyber Assessment Framework V.3 and also NIST SP800-137 (Network Security Monitoring)
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
The Causeway incident management procedure is fully aligned with industry best practice standards – the process is managed in two parts allowing for the appropriate prioritisation of activities, controls and mitigating actions – 1. The Cyber / security incidents are aligned to ISO 27035 2. Support and other technical incidents are managed within the ITIL Framework / ISO 20000. Users report incidents via Support Helpdesk or Account Managers and incident reports are provided on request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

e-tender enforces a digital paperless tendering process between buyers and suppliers. Replacing the sending and receiving of traditional paper copies of documents it avoids the environmental impact of large volumes of paper being produced, transported and stored.
Covid-19 recovery

Covid-19 recovery

Supports working from home
Tackling economic inequality

Tackling economic inequality

the digital tendering process enables all businesses including new
businesses and entrepreneurs, start-ups, SMEs, VCSEs and mutuals.
the innovation and disruptive technologies used throughout the supply
chain delivers lower cost and higher services.
- Support the development of scalable and future-proofed new methods to modernise delivery and increase productivity.
- Demonstrate collaboration throughout the supply chain, and a fair and
responsible approach to working with supply chain partners in delivery of
the contract


£100 a user a month
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.