Bridgeall Limited

Managed Microsoft 365 services

Bridgeall provide a fully managed Microsoft 365 service. We provide a range of consultancy, migration, implementation and support services.

Ensure you get the most out of Microsoft 365 including licensing, best practise advice, cyber securty and new solution advice.

Bridgeall are Microsoft 365 experts and multiple Microsoft Gold partner.

Features

• Microsoft 365 migration from Office, G-suite or Lotus
• Microsoft 365 licensing advise
• Fully managed Microsoft 365 service
• Full range of Microsoft 365 solutions covered
• New Microsoft 365 solutions included
• Ongoing support and issue resolution available
• Improve security and productivity with Microsoft 365
• Bridgeall is a leading Microsoft gold partner for Microsoft 365
• Microsoft certified Microsoft 365 consultants

Benefits

• Remove ongoing maintenance costs for managing Microsoft 365
• Increase adoption of Microsoft 365 solutions
• Improved security via Microsoft 365 EMS suite
• Maximise your Microsoft 365 licensing
• Dedicated UK support team for Microsoft 365
• Microsoft Guarantee 99.9% up-time for Microsoft 365
• Intuitive and user-friendly interface across Microsoft 365 range
• Microsoft 365 embedded with AI to drive productivity

£450 to £1,650 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bridgeall.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

841829941619378

Contact

Andrew Hart
01412126400
tenders@bridgeall.com

Planning

• Planning service: Yes
• How the planning service works: Our consultants will undertake an assessment workshop with the client to understand the current and future Microsoft 365 landscape . ; Our consultants will create a plan to take over support, make recommendations and take oer support.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • IaaS - Virtual Machines, Storage, Network, Testing
  • PaaS
  • SaaS
  • .Net Develpment
  • SharePoint
  • PowerBI
  • O365
  • M365
  • Teams

Training

• Training service provided: Yes
• How the training service works: On premise, or classroom at our offices, or remotely
• Training is tied to specific services: Yes
• Services the training service works with:
  • Cloud Hosting IaaS, PaaS, SaaS
  • Software Services

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: One of our Prince 2 Project Managers and our Cloud Operations Manager will undertake a workshop with the customer. Ascertain the business and technical requirements, Agree, Scope and cost the requirements, PID, with Commercial wrap and agree a Contract. Bridgeall can either deliver the service completely using our resources, or work on the basis of a joint customer/Bridgeall team to deploy.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • IaaS
  • PaaS
  • SaaS

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: One of our Prince 2 Project Managers and our Cloud Operations Manager will undertake a workshop with the customer to agree the quality assurance and performance testing requirements. Agree, Scope and cost the requirements, PID, with Commercial wrap and agree a Contract. Bridgeall can either deliver the service completely using our resources, or work on the basis of a joint customer/Bridgeall team to deploy.; ; Every customer is different. In our experience a Hybrid solution meets the majority of customers requirements. Or a point solution, such as a Software Testing environment. Depending on the customer, different security and data requirements will be taken into account e.g. Data residing in the UK utilising the Microsoft Durham, Cardiff and London locations.; ; We are ISO9001 Quality assured for infrastructure, Operations and Software Support - we would set up a Test environment for the customer, and test the performance against the application or infrastructure, agree the outcomes, and throttle back or forward the Cloud environment to meet the customers requirements and SLA's. ; ; The Microsoft Azure Cloud built in Operations Management function allows the customer or Bridgeall to change the IaaS, PaaS, SaaS simply and easily on a daily bases.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Through our ITIL service desk, as a Microsoft Azure Partner

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Average 15 minutes. M-F 9-5pm
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Fair Start Scotland/DWP
• Support levels: • Azure services are available 24 x 7; • 99.9% availability; • SLA’s can be tailored and agreed to customer requirements, and flexed on a daily bases, as business requirements dictate

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Azure Consulting providing ROI and comparisons

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: 09 May 2024
• What the ISO/IEC 27001 doesn’t cover: This certificate is valid for the following scope of operations. Statement of Applicability: SOA v3, 01.01.2020The provision of IT consultancy, the design, development, delivery and support of software and information systems. The provision of technical experts on customer projects.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 9001

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  Bridgeall is dedicated to addressing economic inequality, recognising the importance of inclusive growth and equal opportunities. Our approach is multifaceted, focusing on creating employment opportunities, investing in skills development, and supporting local communities.; Our initiatives contribute to economic equality, such as our apprenticeship programs that offer valuable training and experience to young people, our partnerships with local educational institutions (Digital Critical Friends - 3 Bridgeall technical team members are mentors for Teachers in schools across Scotland. Their responsibility is around consulting, advising, supporting, and promoting, IT and computing amongst younger groups.), and our commitment to fair and ethical business practices that ensure the prosperity of the communities we serve.; Our procurement policies are designed to support small and medium-sized enterprises where possible, promoting local economic development and sustainability.; We are an accredited Living Wage Employer and support the Living Wage movement, valuing fair wages to attract and retain top talent while boosting staff morale and productivity. We oppose Exploitative Employment Practices like Zero Hours Contracts; Our commitment to fighting economic inequality is not only a moral imperative but also a strategic business decision that enhances our competitiveness and aligns with our values of integrity, respect, and social responsibility.; Bridgeall's commitment to social responsibility also extends to supporting local communities, as evidenced by our monthly food/money donations to the Glasgow Northeast foodbank. We have also supported them by providing IT resources for specific projects to assist them. This initiative is part of our broader efforts to address economic inequality and support those in need. Our contributions to the foodbank help provide essential supplies to families and individuals affected by economic hardship, reinforcing our pledge to foster a more equitable society. Through actions like these, Bridgeall not only demonstrates corporate citizenship but also strengthens community ties and supports sustainable development goals.

  Equal opportunity

  Bridgeall's equal opportunities ethos is reinforced by our proactive measures to prevent discrimination and promote equality in all aspects of our employment and service delivery. We abide by the Equality Act 2010 and have established a diverse workforce that reflects the communities we serve. Our policies ensure fair treatment for all, with a particular focus on supporting disabled individuals through career development and tailored training programs.; Our commitment to fair work practices is evident in our status as a signatory to the Scottish Government's Scottish Business Pledge and our accreditation as a Living Wage Employer. We believe that fair compensation is crucial for attracting and retaining top talent, boosting morale, and enhancing productivity. Investing significantly in staff development, we prioritise continuous learning and growth, tailoring training based on annual appraisals, and offering various resources for advancement.; Bridgeall has made significant progress in improving employee retention over the past few years. The retention rates have steadily increased from 82% in 2021 to 98% in 2023.; To ensure a consistent team with minimal turnover we adopt numerous practices across the entire business, which includes; Investing in Employee Development, Competitive Compensation and Benefits, Work-Life Balance, Flexible Working, Transparent Communication, Recognising and Celebrating Achievements, Addressing Employee Concerns, Promoting Mental Health & Well Being, Collaboration and Team-Building Exercises, Career Growth Opportunities, Exit Interviews and Analysis, Annual Reviews and Recognition Program.; Bridgeall's dedication to equal opportunities is not just a policy but a core principle that guides our actions and decisions, ensuring a workplace where everyone can thrive.

Pricing

• Price: £450 to £1,650 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bridgeall.com. Tell them what format you need. It will help if you say what assistive technology you use.