HEALTHTRUST EUROPE LLP

EPR Plan, Design & Optimisation

Helping clients improve hospital operations and transform healthcare through technology. CereCore collaborate to become an extension of our clients' teams, offering services such as EPR consulting, implementation, project management, staffing, and advisory services. By unlocking the power of integrated technology, we aim to improve patient care.

Features

• Complete lifecycle of EPR services from implementation to optimisation
• Training services, including on-site and virtual.
• At the elbow support services.
• Data automation services.
• Data reporting and interoperability services.
• Technical services to plan and configure key infrastructure.
• Flexible IT staffing solutions that move you forward.
• Options from full-placement to project-based staff augmentation.
• IT planning, governance and digital transformation services.
• Interim or project-based Health IT executives.

Benefits

• Maximise the functionality and productivity of your systems.
• Consulting services that provide expertise to deliver high-quality outcomes.
• Consulting services that can streamline your IT operations.
• Help your organisation operate more efficiently, securely and reliably.
• Design and advance cloud migration strategy.
• Alleviate administrative burden and risk of Health IT infrastructure.
• A partnership delivering the right resource at the right cost.
• Match staffing roles with talented individuals who have specialised knowledge.
• Alignment of IT projects and investments with business strategies.
• Stabilise your hospital with qualified IT leaders.

£650 to £2,000 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at customercare@htepg.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

842451857235049

Contact

Customer Care Team
08458875000
customercare@htepg.com

Planning

• Planning service: Yes
• How the planning service works: Our approach includes the following: • Build and document roadmap services that outline clear path to migrate to or between cloud environments. Provide consulting services to develop a migration plan. • Implementation and execution of Application Migration Software that will migrate buyers data to a cloud environment. • Network Configuration Services to provide connectivity from the buyer to a cloud environment. • Infrastructure Configuration and Implementation Services for the buyers Cloud compute and storage. • Fully managed Operational Services for buyers Cloud Compute and Storage • Complete operational Services for the buyers cloud infrastructure including: o Backup o Operational Software Patching o System Monitoring o Disaster Recovery
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • MEDITECH
  • Epic

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Through consultative interviews, meetings, architectural workshops, and project-run activities, we assist our customers in identifying the data sets, workloads, and applications suited to reside in a cloud environment. Taking the results from these activities, we assist customers with connectivity configurations, security recommendations,
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our offering ensures quality assurance and performance testing throughout cloud initiatives, ensuring optimal performance and security. Experts validate that target cloud solutions functionally align with business requirements while ensuring cloud solutions are secure, stable, and performant. We collaborate closely with clients during testing phases, running through identified scenarios and conducting desired user acceptance tests (UATs).

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: At CereCore, our hosting and software services support is driven by a deep understanding of our client's unique needs and challenges. We go beyond traditional support models by offering a personalised approach tailored to each client's objectives and environment. Our team follows industry best practices, utilising our experience and expertise to deliver seamless services. We offer a range of support levels, allowing clients to choose the level of support that best aligns with their requirements and budget. With a focus on proactive monitoring and continuous improvement, we provide round-the-clock support to address any issues promptly and minimise downtime. Our team is equipped with the latest tools and technologies to effectively monitor and manage physical infrastructure, virtual platforms, and cloud environments. In addition to standard support services, we offer specialised expertise in healthcare IT, ensuring compliance with regulations and standards. Our experienced service managers work closely with clients to develop tailored solutions that meet their needs and objectives.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Time to respond is based on the criticality of the question that is assessed leveraging ITIL standards measuring the urgency and impact to arrive at a priority.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Key performance indicators (KPIs) play a vital role in assessing the efficiency and effectiveness of service delivery. Here's a concise overview of the KPIs: 1. Average Speed to Answer (ASA): The target is to keep the monthly average below 90 seconds, ensuring that 80% of calls are answered promptly. 2. Call Abandonment (CA): The aim is to maintain a monthly abandonment rate below 10%. 3. Incident Time to Assign (TTA): The monthly average should meet or exceed 97% for various incident priorities: Critical (15 minutes), High (30 minutes), Medium (1 hour), and Low (2 hours). 4. Time to Respond (TTR): The monthly average should meet or exceed 90% for responding within 2 hours via the self-service portal. 5. First Call Resolution (FCR): The monthly average target is to achieve or exceed 50% within 120 days post-go-live or as agreed upon mutually.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 18/04/2024
• What the ISO/IEC 27001 doesn’t cover: Physical Security/Physical Entry/Physical Security Monitoring, Secure Development.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At CereCore, we are deeply committed to fighting climate change and minimising our environmental footprint. We prioritise sustainability in all operations. By leveraging shared resource providers prioritising energy efficiency and sustainable practices, we reduce our carbon footprint and contribute to the broader effort to combat climate change. Furthermore, we continuously explore innovative ways to reduce waste, conserve resources, and promote eco-friendly practices. This includes initiatives such as paperless workflows, recycling programs, and encouraging remote work to reduce carbon emissions from commuting. By integrating environmental stewardship into our business practices and corporate culture, we aim to be part of the solution in addressing the urgent challenges posed by climate change.

  Covid-19 recovery

  In response to the COVID-19 pandemic, CereCore has been dedicated to supporting healthcare organisations in navigating these unprecedented challenges. As markets continue fluctuating and buyers and suppliers seek sustainable working levels, we have steadfastly committed to future-proofing healthcare technology. Recognising the critical role of technology in healthcare resilience, we have prioritised providing robust IT services and solutions tailored to the sector's unique needs. This includes strengthening cybersecurity measures and optimising IT operations for greater efficiency. Throughout the recovery phase, we have focused on agility, innovation, and collaboration to support our customers' evolving needs. We empower healthcare organisations to thrive in a post-pandemic landscape by staying abreast of emerging trends and best practices. As we navigate this journey together, CereCore stands ready to support our customers every step of the way, ensuring they emerge stronger and more resilient than before. Our commitment to future-proofing healthcare technology remains unwavering as we continue to drive innovation and transformation in the industry.

  Tackling economic inequality

  At CereCore, we are dedicated to giving opportunities to people, particularly young individuals, by providing them with training and advancement opportunities. We believe in nurturing talent and empowering the next generation of professionals to thrive in the healthcare technology industry. Through our hiring practices, we actively seek out young talent and provide them with the resources and support they need to succeed. We offer comprehensive training programs and mentorship opportunities to help them develop their skills and advance in their careers. By investing in young people, we help them reach their full potential and contribute to building a diverse and dynamic workforce. By fostering a culture of learning and growth, we can drive innovation and positively impact the communities we serve. At CereCore, we are committed to creating opportunities for people to learn, grow, and succeed, ensuring a brighter future for individuals and the healthcare technology industry.

  Equal opportunity

  At CereCore, we firmly believe in equal opportunity for all. As an equal-opportunity employer, we celebrate diversity and are dedicated to fostering an inclusive environment where every employee feels valued and respected. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, sexual orientation, age, disability, religion, and socioeconomic background. We understand that a diverse workforce brings different perspectives, experiences, and ideas, ultimately driving innovation and success. By fostering a culture of respect, acceptance, and belonging, we strive to create an environment where everyone can thrive and reach their full potential. At CereCore, we believe that diversity is not just a goal to achieve but a fundamental value to uphold in everything we do.

  Wellbeing

  At CereCore, we prioritise the well-being of our employees by fostering a supportive and inclusive workplace environment. We recognise that mental health, good working conditions, and flexibility are essential to a thriving workforce. To support mental health, we provide access to resources and support services, including counselling and mental health awareness programs. We also promote work-life balance by offering flexible work arrangements and accommodating individual needs whenever possible. Ensuring good working conditions is a top priority, and we continually assess and improve our workplace environments to promote safety, comfort, and productivity. Additionally, we encourage open communication and feedback to address any concerns and make necessary adjustments. At CereCore, we are committed to fostering a workplace culture where employees feel valued, supported, and empowered to prioritise their well-being. By investing in our employees' well-being, we enhance individual satisfaction and performance and contribute to our organisation's overall success and sustainability.

Pricing

• Price: £650 to £2,000 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at customercare@htepg.com. Tell them what format you need. It will help if you say what assistive technology you use.