Incremental Group

Cloud Application Development

Incremental Group offers a proven range of application development services, tailored to organisations needs. Increment Group does not believe that one size fits all, and adapts our application development to organisation's requirements. This provides organisations with a flexible, lower cost Cloud based application ensuring business needs are met.

Features

  • Full lifecycle delivery from business case to support for applications
  • Key focus on quality assurance throughout the application development
  • Application delivery across multiple technology platforms (e.g. .NET, Java, JavaScript)
  • Solutions based on bespoke and COTS technologies
  • Delivery of mobile applications across all platforms
  • Support for both on-premise, cloud-based or hybrid applications
  • Familiarity with common development methodologies (e.g. TDD, BDD, XP)
  • Extensive experience in modernisation, feature enhancement and greenfield development
  • Familiarity with common automation tools (e.g. for DevOps, testing)
  • Application development via tailored delivery methodologies (e.g. waterfall, agile)

Benefits

  • Focus on maintainability, not just initial delivery
  • Technology agnostic view, ensuring the correct technology choice is made
  • Flexible delivery approach, accommodating in-project adjustments
  • High quality deliverables, adhering to application development best practice
  • Lower cost of ownership using Cloud development where applicable
  • Application development from a team of UK based developers
  • Access to wider group of technology professionals
  • Application development focused on business outcomes
  • Provide mobile applications for your users, members and citizens
  • Modernise your applications providing more agile resources that are sustainable

Pricing

£300 to £1,500 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@incrementalgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 4 2 8 6 0 6 6 5 5 1 6 8 0 8

Contact

Incremental Group Mel Brown
Telephone: 03455653000
Email: enquiries@incrementalgroup.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Microsoft Dynamics 365 and Bespoke Application Development
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
No immediate constraints.
System requirements
  • Dependency that appropriate licensing is procured.
  • System requirements are dependent on each individual project.

User support

Email or online ticketing support
Email or online ticketing
Support response times
All SLAs and response times are agreed with customers and aligned to their specific requirements.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Support Levels, Technical Account Management and all associated costs are agreed separately with customers in line with their support requirements, however all support models are available e.g. 24/7, Core Hours, Emergency Out of Hours. Additionally, Technical Account Management and Cloud Support Engineer services are also available.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Key on-boarding tasks include:
• Governance Model – agreement on the most suitable governance model to meet the requirements of the engagement;
• Delivery approach – agreement on whether an agile, waterfall or hybrid approach is best suited to the project;
• Elaboration – engagement with suitably empowered individuals from our Customer with whom we can capture functional and non-functional requirements;
• Commercial – finalise the commercial terms of the engagement with the Customer including agreement on delivery milestones.

Incremental Group provides on-site, remote/online and documented training dependant on the requirements of each individual customer.
Our standard method of training is to adopt a train the trainer approach allowing knowledge to cascade throughout the organisation to all users. This approach can be delivered on-site or remotely via video conferencing facilities. In addition, we provide User Guides specific to the needs of the individual customer and project, including details of any specific customisations agreed as part of the project scope.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
All existing and created data in relation to the services in question will remain the property of the customer. Data will be extracted in an agreed format and within agreed timescales as specified in Incremental Groups Exit Plan issued at the start of each project.
End-of-contract process
Upon service commencement, Incremental Group provides an agreed and complete Exit Plan tailored to the specific requirements of each individual customer including details of any additional costs and payment principals. All costs associated with the specified services will be articulated and approved with the customer upon project commencement.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There is no functional difference between our mobile and desktop service.
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
Yes
What users can and can't do using the API
All API services are agreed separately with customers in line with their requirements.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
All customisation requirements are agreed separately with Customers in line with their requirements.

Scaling

Independence of resources
Incremental Group provides a flexible and scalable service in order to meet the fluctuations in demand for each individual service. These services are underpinned by a set of pre-agreed SLAs with each individual customer, ensuring continuity of the services being provided.

Analytics

Service usage metrics
Yes
Metrics types
Service Metrics and reporting is agreed with customers in line with their individual requirements.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
All Customisation requirements for data export are agreed separately with Customers in line with their requirements.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Incremental Group provides up to 99.99% availability. All availability requirements, including SLAs are agreed with customers in line with their individual requirements.
Approach to resilience
This information is available upon request.
Outage reporting
Outage reporting methods include but are not limited to Public Dashboards, APIs and Email Alerts. All reporting arrangements are agreed with customers in line with their individual requirements.

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
User Authentication is not specific to this service offering and will be discussed and agreed in line with each customer’s specific requirement.
Access restrictions in management interfaces and support channels
It is standard Incremental Group policy to define and implement access restrictions in management interfaces and support channels.
with each customer’s specific requirement.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
21/09/2020
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Incremental Group has designed detailed policies for information security with ultimate responsibility resting with our Senior Management Team i.e. our Chief Executive Officer, Chief Commercial Officer and Chief Financial Officer.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Incremental Group follows a rigorous ITILv3 aligned Configuration and Change Management process to ensure and maintain the integrity of services throughout their lifetime. We work with customers to ensure that changes and configurations are performed in line with agreed Change Management processes to reduce overall risk.
As part of the overall contract governance, we propose that a Change Advisory Board (CAB) is established that approves proposed changes and assists in the security assessment and prioritisation of any changes. The CAB should be composed of major stakeholders impacted by potential changes to the services and technical staff responsible for the system.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our approach to vulnerability management is agreed separately with Customers in line with their requirements. In all cases our approach is designed to offer our customers optimal security.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Incremental Group is technology agnostic and utilises the most fit for purpose tool for protective monitoring. We use tools such as SCOM and Solarwinds and we work with customers to identify the most optimal monitoring solution for their requirements, including using already existing tool-sets available.
Incident management type
Supplier-defined controls
Incident management approach
Incremental Group provides end-to-end incident management and request fulfilment for all incidents and employs ITILv3 aligned processes to ensure that all incidents and requests are logged, categorised, prioritised and tracked consistently, in line with agreed SLAs.
Incidents are reported by users via our Service Management Tool and these are then:
• Logged;
• Reviewed;
• Progressed;
• Resolved; and
• Closed.
Incident Management reports can be provided as regularly as weekly and will be issued in a format as agreed with each individual customer.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

Fighting climate change

Fighting climate change

Incremental have committed to be carbon neutral by 2050. However, we actively seek to reduce the carbon emissions of Incremental already by utilising the follow key policies:
Encouragement of hybrid/remote working and remote meetings
Incremental is a digital transformation organisation and as such encourage remote working as much as possible. Whilst the impact of Covid-19 has seen many organisations change their policies this has been a stablemate of Incremental.
We have always encouraged remote working to reduce the need to travel, and when teams are required to meet face-face we try to schedule so all team members are available on a single day, as opposed to multiple trips to the office.
Environmentally conscious travel
Travel, where required, is designed to be as environmentally friendly as possible. Public transport is the preferred method of transport but where usage of vehicles cannot be avoided car sharing is the norm. Incremental do not offer company cars to consultants to encourage the use of public transport.
Recycling
Incremental provides recycling facilities and do not use single use cups in any of our offices and purchase some items in bulk (snacks etc.) to reduce the amount of packaging. By providing excellent employee facilities we also reduce the number of “take-away” plastic cups brought into the offices.
Covid-19 recovery

Covid-19 recovery

N/A
Tackling economic inequality

Tackling economic inequality

Incremental has active policies to ensure we are a diverse organisation Currently we operate:
1) Apprenticeship scheme
2) Flexible working is offered to our staff, including the ability to work part-time, to encourage more people into employment without discriminating against those unable to work full-time
3) Training – all staff are offered and undergo training, often outside of their core role, to encourage the creation of additional skills and our staff are offered the chance to utilise those skills in moving into different internal roles
4) Mentoring and coaching – all staff are assigned a mentor, (but not management) to assist them with career growth. We publish defined objectives each member of staff have yearly appraisals. We utilise a system that allows all staff to request feedback from any other member of staff at any point during the year to help achieve those objectives.
5) We adhere to all Government policies including Minimum Wage and the Modern Slavery Act.
We have also undertaken a number of specific actions to encourage Women in Technology. This includes our member of the “Women In Tech” organisation and we participated on the panel during the recent Microsoft Inspire conference.
We also run a number of days in local schools, where we talk about technology, the opportunities with a particular view of encouraging young females to follow a career in technology.
As a specialist organisation Incremental appreciate that there is a shortage of digital skills in the public sector - all of our projects include the objective to deliver knowledge transfer to close this gap.
Equal opportunity

Equal opportunity

Incremental are an equal opportunity employer. To assist with this we offer an inclusive working environment where participation is encouraged with many non-work activities sponsored and organised by Incremental.
Our recruitment process is well defined to ensure it is open to all with defined skill-based assessments being used in technical interviews. We actively encourage promotion in our employees with fair and transparent criteria and invest in training, alongside providing consultants with space-days. We have appointed STEM ambassadors to help the wider community with a career.
To ensure we do not discriminate during the recruitment and selection of new staff we focus on:
• Role Profiles – Each role within Incremental has a clearly defined mission, associated set of skills and responsibilities associated with it. The existence of these role profiles ensure that we are able to objectively measure a candidates suitability for the role;
• Job Adverts – We strive to ensure that our job adverts are carefully worded to ensure we do not unconscious discourage candidates from applying. We also clearly state that we are looking for people from groups that typically experience discrimination.
• Candidate Interview – During the candidate interview process we do not ask questions based on any of the protected criteria outlined in the act. We set a standard set of questions for each interview to ensure that regardless of the interviewer or candidate we are able to fairly assess any candidate
• Objective Scoring – Fair assessment requires objective score. Each interview is scored against a set of criteria derived specifically for the role.
• Record Keeping – We keep formal records of all our interviews and the objective scoring that results.
• Data Analysis – We constantly review our performance in terms of recruitment and selection to assess how well we are performing.
Wellbeing

Wellbeing

Our vision is “To be the digital transformation company most admired for its people, culture, and innovation”
Incremental’s core ideology is People First where the priority is wellbeing, connection, and fulfilment. Therefore, our values underlying construct is centred around employee’s wellbeing but specifically called out in one half of our value “build with heart and balance” where the habits we promote are to maintain a good work life balance. Time off projects is monitored to ensure that people are taking time to not only develop and grow but to reset and refresh. This is also why we monitor holidays quarterly, those who have not taken breaks are encouraged to book leave.
We have a Workplace Wellbeing team whose members are from across all business areas and who are responsible for initiatives and building awareness. They organise guest speakers on wellbeing topics as well as promote and celebrate wellbeing days. This group is also an alternate contact to the People Team where individuals can raise concerns for themselves or other team members and signpost to our Mental health first aider. We are currently looking to offer Mental Health training across the group of companies.
We conduct monthly pulse checks via our Employee Net Promoter Scores survey as well as an annual global engagement survey with one of the topics discussed being wellbeing and how we can improve. We have extremely low attrition rates for our industry sector and low levels of sickness absence.
Through our integrated approach to wellbeing, embedded in our culture and supported by our leadership, we are proud of our track record regarding employee wellbeing. By creating a positive and engaging environment, we aim to be a great place to work.

Pricing

Price
£300 to £1,500 a person a day
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@incrementalgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.