NETWORK INTEGRATION TECHNOLOGIES LTD

Check Point Harmony Email and Collaboration

Harmony Email and Collaboration (HEC) is an inline API based email security solution. HEC combines AI/ML, threat intelligence and sandboxing to protect businesses from all variants of email based attacks. HEC also protects collaboration applications from phishing attacks, malware and data loss.

Features

• Phishing prevention
• Malware prevention
• Business email compromise prevention
• Collaboration application security
• Suspicious mailbox activity detection
• Shadow IT
• URL and Attachment Sandboxing
• QR Code attack prevention
• DMARC record management
• Email archiving

Benefits

• Allows SOC teams to triage emails more quickly
• Reduces the number of malicious emails reaching the inbox
• Increases end user productivity
• Secures email inboxes across all devices
• Consolidates quarantine functions to facilitate easier management
• Deployment takes 7 clicks and 30 seconds
• Policies allow for both simple and granular controls
• End user notification and actions relieves workload on SOC teams
• Single dashboard consolidates all relevant information into one place
• Reduces the risk of a breach

£37.04 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim@itogether.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

843124300847878

Contact

Tim Ripper
01133410123
tim@itogether.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: HEC integrates with all other aspects of the Check Point portfolio. As a standalone it augments existing security tools from O365 and Google Workspace
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: Our customers must be using cloud email

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Priority Level - Maximum Response Time Target P1 – Major Impact - 1 Hour P2 – Moderate Impact - 4 Hours P3 – Low Impact - 6 Hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
• Web chat accessibility testing: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
• Onsite support: Yes, at extra cost
• Support levels: 24x7 support and consultancy Service management and configuration changes Both a dedicated Account Manager and access to the support team are included in the above costs. Support includes: - Rule based changes - Configuration changes - User creation and deletion - Software updates and management *critical patching and minor OS configuration changes / updates. - Guaranteed SLAs - Quarterly Service Review All prices are ex VAT
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are guided through the onboarding process and can receive training either virtually or onsite. There are user guides available for both the HEC service and the Infinity Portal.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: All data that exists in HEC is a copy of data that exists within O365. Data will be purged in line with the retention periods set on the account (default is 180 days for unsafe emails, 14 days for safe emails)
• End-of-contract process: At the end of the contract you can opt to extend the contract for a further period, or you can disable your HEC account. As there is no data to extract you will work with support and customer success to determine when the contract should finish to plan the migration away from the platform.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: HEC is provisioned from the Check Point Infinity Portal which is accessed through a web browser. This is a single dashboard where all aspects of the service are accessed from.
• Accessibility standards: None or don’t know
• Description of accessibility: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
• Accessibility testing: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
• API: Yes
• What users can and can't do using the API: HEC requires an API connection in order to carry out it's protection. The service uses this API connection to retrospectively pull out emails from a users inbox either automatically or manually.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customisation within HEC is available across policy creation and reporting. Policies can be customised to apply rules to individual users/groups of users, the workflows when phishing or malware is identified and the thresholds for these policies being configured. Reporting can be customised to show data specific to certain users or types of attacks. RBAC is used to control which users can customise the platform.

Scaling

• Independence of resources: Each customer has their own partitioned tenant on AWS. HEC's AWS agreement allows for elastic expansion to ensure all customers have the required processing power and bandwidth for the solution to remain optimal regardless of the demand placed on it.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of users, throughput and attacks that have bypassed other email security solutions being used.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Check Point Software Technologies Ltd

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Emails and reports can be exported through drop down options within the dashboard.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats:
  • PST
  • EML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: HEC is backed by a 99.993% SLA. Depending on the level of service affected, service credits are available.
• Approach to resilience: This information is available on request.
• Outage reporting: The status of all Check Point services can be found at status.checkpoint.com. Customers can subscribe to email alerts or configure an API to programatically access various elements of the service status page.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: RBAC is used to restrict access to the platform and certain parts of the platform from the user side.; ; Check Point support functions will only have access to confidential data if specifically granted by the customer. This access is granted from the dashboard.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Institute of Quality & Control
• ISO/IEC 27001 accreditation date: 07.06.2023
• What the ISO/IEC 27001 doesn’t cover: All aspects of HEC are covered under ISO27001
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type 2 for 2021
  • SOC 2 Type 2 in progress proof for 2022
  • ISO 27001-27017 in progress proof for 2022
  • ISO 27001-27018 in progress proof for 2022
  • ISO 27001-27036 in progress proof for 2022
  • CloudGuard PCI-DSS Level 1 Service Provider 2021-2022
  • LCyber Essentials and Cyber Essentials plus accreditation

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC2 Type II
• Information security policies and processes: Please see Check Point's full information security policy at: https://www.checkpoint.com/privacy/security/

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: HEC development utilizes the Continuous ; Integration/Continuous Delivery (CI/CD) methodology. CI/CD principles include the following steps: plan, code, build, test, release, deploy, operate and monitor.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Check Point performs monthly vulnerability scans and employs a centrally managed configuration management system, including infrastructure-as-code systems through which predefined configurations are enforced on its servers, as well as the desired patch levels of the various software components.; There is an internal procedure that defines the Patch management process and employees are trained in the corporate security policy.; In addition to the ongoing patch management processes, Check Point performs security monitoring from three main channels:1. Internal Security Research (vulnerability scanners, penetration test, company’s Incident response team and researchers, etc.)2. External sources (threat intelligence, US-CERT, publications, vendors updates, etc.)3. Anonymous notifications
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Check Point monitors the production environment with several tools such as grafana ,sumologic and implements a continuous monitoring strategy.; Check Point plans to mandate ongoing security control assessments to be completed in accordance with the FedRAMP continuous monitoring strategy and respond to security related vulnerabilities and issues generated by security assessment and monitoring activities by either fixing, remediating or implementing mitigating controls to reduce the overall risk.; The Check Point CISO team plans to use information obtained from continuous monitoring and ongoing assessments of Check Point for FedRAMP reports the security state of the system via vulnerability scan results
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: In the event of a security incident, Check Point’s security team is responsible for investigating and responding. Check Point has clear risk and damage assessment procedures to define the SLA required to solve any security incident. Check Point’s Information Security Manager, and other managers, will coordinate security response including containment, investigation, infrastructure securing, reporting, closure and follow up. Check Point will respond using the appropriate management and technical resources in order to promptly restore operations impacted by any incident. Check Point will adhere to applicable laws and industry standards in this process, including following any required notifications.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At ITogether, we're committed to reducing our environmental impact and supporting our clients in their sustainability goals. Our G-Cloud services leverage energy-efficient cloud infrastructures to minimise carbon footprints. By optimising server utilisation and promoting remote work capabilities, we significantly reduce the need for physical hardware and office space, leading to lower energy consumption. Our cloud solutions also enable clients to monitor and manage their energy usage more effectively, helping them make informed decisions that contribute to a greener planet. Embracing cloud computing is a step forward in the fight against climate change, aligning with our mission for a sustainable future.

  Covid-19 recovery

  Our G-Cloud services play a crucial role in the recovery from the COVID-19 pandemic by enabling seamless remote work and maintaining business continuity. We provide secure, scalable cloud solutions that support remote collaboration, ensuring organisations can operate efficiently regardless of location. This adaptability is vital for businesses navigating the challenges posed by COVID-19, allowing them to sustain operations, safeguard jobs, and continue serving their communities. By facilitating a digital-first approach, we help organisations emerge stronger, more flexible, and ready for the future.

  Tackling economic inequality

  ITogether’s G-Cloud services contribute to tackling economic inequality by providing access to cutting-edge technology for all sectors, regardless of their size or financial capabilities. Our cloud solutions democratise technology, offering small to medium-sized enterprises (SMEs) the tools to compete on a level playing field with larger corporations. This access stimulates innovation, drives business growth, and supports job creation, directly addressing economic disparities. By offering scalable and affordable IT solutions, we empower organisations to focus on growth and development, fostering a more equitable economic landscape.

  Equal opportunity

  At ITogether, we believe technology should be accessible to everyone. Our G-Cloud services are designed to ensure equal opportunity, providing tools that support accessibility and inclusivity. By implementing solutions that cater to diverse needs, we help public sector organisations serve their communities more effectively, breaking down barriers to digital engagement. Our commitment extends to offering training and support, ensuring all users can fully leverage the benefits of cloud technology. This approach not only enhances service delivery but also promotes a culture of inclusivity and equal opportunity in the digital age.

  Wellbeing

  Our G-Cloud offerings are designed with wellbeing at their core. By facilitating remote work and flexible schedules through cloud-based solutions, we support a healthier work-life balance, reducing stress and increasing job satisfaction. Our services also enable organizations to provide their teams with the tools they need to collaborate effectively and securely from any location, fostering a positive work environment. Moreover, our commitment to reliable and efficient IT infrastructure means that employees can focus on their core tasks without the added pressure of technical issues, contributing to overall wellbeing in the workplace.

Pricing

• Price: £37.04 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim@itogether.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.