TAILWIND DIGITAL LIMITED

Cloud Service Development and Optimisation

We offer end-to-end development, maintenance, and support services to empower local government to deliver efficient and accessible online experiences to their citizens. From registration of births and marriages, to open source income management systems (Local Gov IMS), we provide bespoke, user friendly digital tools allowing for seamless service delivery.

Features

• Needs Assessment
• Application Development
• Integration Services
• Security and Compliance
• Maintenance and Support
• Training and Documentation
• Open souce software support (LocalGov IMS)

Benefits

• Enhanced citizen engagement
• Improved citizen satisfaction
• Improved operational efficiency and cost-effectiveness
• Mitigation of security risks and compliance with regulatory standards

£400 to £1,000 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tom.styles@tailwinddigital.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

843654222495481

Contact

Tom Styles
07753827702
tom.styles@tailwinddigital.io

Planning

• Planning service: Yes
• How the planning service works: Consultation with your stakeholders to identify specific requirements, challenges, and objectives. Using service design methodologies to focus developing user stories that define user need of most value. ; ; Ideation of digital solutions to best meet identified user needs. Support to embed iterative, agile development practices to consistently adapt to change in digital service needs.; ; End to end service analysis of existing systems and infrastructure to determine integration points and potential improvements.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We prioritise embedding staff knowledge and digital skills so include provision of training sessions for staff on how to use and manage the web applications effectively.; ; We also work to support co-creation of documentation where necessary including user guides to facilitate self-service and troubleshooting.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We assist in migrating to the cloud or between cloud services by conducting thorough assessments of their current infrastructure and needs, developing bespoke migration strategies, and creating migration plans. ; ; We support the migration of data and applications, ensuring minimal downtime and optimal performance in the cloud environment. Throughout the process, we provide comprehensive testing, training, and support to your staff, while continuously optimising the cloud environment for cost-effectiveness, performance, and security. ; ; Effective communication and collaboration with stakeholders are maintained to ensure a successful transition, while adherence to industry standards and best practices ensures compliance and data protection.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide quality assurance and performance testing as part of our cloud development and optimisation services. Our QA provision includes testing for functionality, usability, reliability, and security. ; ; We are happy to work with in-house or external QA teams and are comfortable with tailoring levels of QA and performance testing to suit the project.; ; We also conduct performance testing to ensure that the applications perform optimally in terms of speed, scalability, and responsiveness. We ensure that cloud systems operate smoothly and efficiently delivering the expected performance and quality user experience.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Flexible hosting options to best suit your needs. Ongoing monitoring, maintenance, and optimisation of web applications to ensure optimal performance and reliability. ; Updates and upgrades to incorporate new features, security patches, and technology advancements.; Provision of mechanisms data export and migration if you are looking at switching provider for your line of business (LOB) systems.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times of 24 working hours (Monday-Friday 9am-5pm).
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: You will receive a dedicated account manager as standard and on your choosing:; ; Basic Support: Included in the base package, offers email support during business hours.; Premium Support: Enhanced assistance with faster response times via email and phone support, and in-person support available. Costs vary based on usage.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  By facilitating cloud migration, we assist the public sector in optimising resource usage, for example, in supporting Local Authorities across the UK to reduce reliance on paper based prcoesses. ; ; We support digital process that increasing efficiency of service delivery and reduce energy consumption, aligning with initiatives to achieve net-zero greenhouse gas emissions.

  Covid-19 recovery

  Our specialisms in providing cloud based services to organisations involved in supporting economic growth such as Combined Authorities and Local Authorities, helps them to offer a more user friendly digital means of accessing support and funding, ultimately helping local businesses thrive post Covid-19.

  Tackling economic inequality

  We promote economic growth and equal opportunity by providing accessible cloud solutions that support entrepreneurship, job creation, skills development, and workforce diversity, particularly for disadvantaged groups and deprived areas.

  Equal opportunity

  Tailwind Digital are committed to fostering an inclusive and diverse workplace where all individuals are treated with respect, dignity, and fairness. ; ; We support our clients in Local Government and beyond to help deliver digital services for the diverse communities they serve, making them accessible to all. We also support transformation in the organisations where we work, helping organisations to create a more inclusive and diverse workplace.

Pricing

• Price: £400 to £1,000 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tom.styles@tailwinddigital.io. Tell them what format you need. It will help if you say what assistive technology you use.