Aiimi Ltd

TRANSFORM – Content Services

Aiimi’s consulting team spans OpenText and Microsoft disciplines and has an excellent track record of implementing on-premises and cloud-based document and records management solutions, such as Microsoft SharePoint/Microsoft365, OpenText Content Server, and eDOCS. We understand compliance and collaboration, and can design, install, configure, and support your EDRMS.

Features

• Template adoption plans, migration strategy and quality documents
• Help with defining Target Operating Models
• Agile user experience design process for increased engagement
• Implementation of EDRMS in public, private and hybrid cloud architectures
• Consultants cross trained in multiple vendor platforms

Benefits

• Reduce overall implementation costs by following Aiimi best practice
• Compliance, Implementation and Security consultancy in one place
• Solutions architected to scale up and down with ease
• Strong experience in central and local government with cleared consultants
• Experience of implementing solutions in GCP, AWS and Azure
• Information architecture advice and integration with data architecture initiatives
• Change management, communications and user adoption focus

£850 to £1,500 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at meustace@aiimi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

843740637368851

Contact

Matt Eustace
+447919330081
meustace@aiimi.com

Planning

• Planning service: Yes
• How the planning service works: We provide services to the programme and project management function of a Content Management System or EDRMS implementation by advising on business case, ROI calculations, scope control, cost control and rapid adoption. We can advise on staff time requirements and the best mix of consultancy versus internal delivery and then assist with or own delivery of project plans incorporating line of business activities, security, internal infrastructure, networking, IaaS, integration, design, implementation, documentation, quality control, performance and security testing, change management and communications, migration and transition to live effort.; We can advise on both Agile and Waterfall delivery and can provide qualified and experienced project managers to handle the implementation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365 (SP Online)
  • OpenText Content Server
  • OpenText eDOCS
  • SharePoint

Training

• Training service provided: Yes
• How the training service works: We provide train the trainer as well as direct end user training, either classroom based in our or your office, or on-line. We can also provide electronic training material based upon a body of template material available from us for the latest versions of OpenText and Microsoft content management platforms.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365 (SharePoint Online, OneDrive)
  • OpenText Content Server
  • OpenText eDOCS
  • SharePoint

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide a migration white paper which outlines the methods that can be used to migrate to your cloud or hybrid solution, the considerations that should be given to source content and the destination platform in terms of identification of Redundant, Trivial and Obsolete (ROT) data, phasing of content to be migrated, handling corrupt or zero byte file data in your source systems as well as how to handle links embedded in content.; ; We provide the software required to migrate content if you do not already have software to do this (see our Content Migration service) and can provide mechanisms for dealing with long running migrations either through phased prioritised migration, or delta migration that gradually brings your old and new systems to parity before a go-live weekend, or alternatively big-bang style migrations.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365 (SharePoint Online / OneDrive)
  • OpenText Content Server (using BLOB or File storage)
  • OpenText eDOCS
  • SharePoint (2010 and up)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide a quality management template plan for our implementations which defines the processes and gateways required to progress through the project. This defines the types of testing and evidencing required and the criteria for exiting testing into production. We can provide test plans and test scripts for standard implementations and can assist your user community with training and advice on how best to perform user testing. Our design sprints are tied into this process as they provide users stories and prototypes against which acceptance testing can be performed. The quality plan also outlines the suggested deliverables for the project in terms of documentation and can be adjusted to suit your organisation's requirements and budget.; ; If you have a preferred performance testing platform, we will assist you with building or recording a suitable test package that tests representative user actions and loads. If you have no incumbent performance test platform, we can provide dedicated performance test scripts written without requirement for a platform.

Security testing

• Security services: Yes
• Security services type: Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support installations installed in your cloud or hybrid architecture remotely in three ways, by providing draw down support days purchased up front in small bundles, by providing a fixed annual fee service desk for reactive support, or by providing a fully managed service for proactive management, maintenance and fixes. We support installations in our own managed cloud environment (Microsoft Azure) only with a fully managed service. See our Managed Services service offering for more details.; ; We support custom applications built upon cloud services and an EDRMS that we implement as well as on the core software (SharePoint, OpenText Content Server and eDOCS).; ; We provide Application Management and Monitoring (AMM) to provide automated application performance and capacity monitoring as an optional add-on to our support offerings for OpenText Content Server.

Service scope

• Service constraints: Aiimi only offers UK business hours support, however we do have mechanisms to transition out of hours support to the product vendor, allowing 24*7*365 operational support for those that require it.; ; License pricing is not included in this service offering as it is dependent upon existing agreements with the product vendors and the scope of your requirements. We can resell OpenText licenses if required.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: A support contract is available separately, see our Managed Services option for further information. The response times are as follows for Managed Services related to Content Management:; Category Response Time; P1 – Critical 30 minutes ; P2 – High 2 hours; P3 – Medium 4 hours; P4 – Low 8 hours ; ; During design and implementation, your lead content management consultant will typically respond to queries within 24 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We can provide remote call down support on a packaged number of days basis, remote service desk and fully managed service. We also offer Aiimi's Application Management and Monitoring for user experience monitoring of OpenText solutions. See the associated Managed Services offering for further information.; ; A nominated service representative is always provided.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: OpenText, Microsoft, Elastic, DocsCorp, Abbyy

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 22/11/2022
• What the ISO/IEC 27001 doesn’t cover: Customer cloud services are not covered by Aiimi's ISO27001 certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As each new call-off is created through this framework, we’ll create bespoke fighting climate change objectives which will be outlined in a method statement. Each objective will be given a KPI to help monitor and report back to the buyer on how we’ve achieved that objective. We’ll create a timed action plan to track and manage our progress in achieving those objectives. ; A dedicated Social Value Manager will be assigned to every project, they’ll invite each buyer to our purpose built Hack Zone to input, co-design and sign-off the objectives.; Aiimi is also achieving ambitious growth, but we’re dedicated to reducing business CO2 intensity (per head/unit revenue) with compelling offset strategies. One such strategy includes the planting of trees with the Woodland Trust to offset CO2. If buyers engage our services they’ll help fund further planting. ; In 2022, we ran a company-wide hackathon to explore how we could use our own software, the Aiimi Insight Engine (AIE), to support our carbon management and reduce our greenhouse gas emissions. We’d be happy to collaborate with buyers on this framework and explore how it could help support specific deliverables within individual projects.; Aiimi staff working on any projects arising from this framework will be encouraged to donate a proportion of their five volunteering days to fighting climate change. We’ll also explore moving from using solar panels to power our communal areas into exploring how we can power the entire office.; Aiimi will commit to fighting climate change at a local level. We’ll hold a sustainability hackathon (one per project) in our purpose built Hack Zone. We’ll bring together local environmental groups, customers and stakeholders to tackle an existing local environmental issue, and evidence to the buyer how selecting Aiimi has led to fighting climate change at a local level.

  Covid-19 recovery

  As each new call-off is created through this framework, we’ll create bespoke Covid-19 recovery objectives which will be outlined in a method statement. Each objective will be given a KPI to help monitor and report back to the buyer on how we’ve achieved that objective. We’ll create a timed action plan to track and manage our progress in achieving those objectives. ; A dedicated Social Value Manager will be assigned to every project, they’ll invite each buyer to our purpose built Hack Zone to input, co-design and sign-off the objectives that will support local communities in Milton Keynes (MK); When buyers engage our services they’ll also help fund an Entrepreneurship Incubator. MK is a hub for attracting tech companies/start-ups, so we’ll create an incubator were MK residents wanting to create a start-up or those wanting to explore an idea can receive support. In our Hack Zone they’ll learn from experts. The incubator will fire up the entrepreneurship ambitions of those impacted by the pandemic. Buyers that select Aiimi will also fund mentors that will help ideas to grow. ; Our charity partnership with the YMCA has shown Aiimi that those who were already disadvantaged had those disadvantages magnified by the pandemic. If buyers engage our services they’ll help us fund further support. For example, we’ll offer opportunities for work experience and internships within Aiimi. This will empower participants to move from a position of disadvantage to moving a step closer to employment.; The pandemic led to job losses. The tech sector is still a growing and vibrant sector, so for each contract we secure on this framework we’ll fund an IT course/qualification. We’ll distribute this support through our local community networks who will know who was most impacted by the pandemic and how those qualifications will create post-pandemic change in people's lives.

  Tackling economic inequality

  As each new call-off is created through this framework, we’ll create bespoke tackling economic inequality objectives which will be outlined in a method statement. Each objective will be given a KPI to help monitor and report back to the buyer on how we’ve achieved that objective. We’ll create a timed action plan to track and manage our progress in achieving those objectives. ; A dedicated Social Value Manager will be assigned to every project, they’ll invite each buyer to our purpose built Hack Zone to input, co-design and sign-off the objectives that will support people in Milton Keynes (MK); When buyers engage our services, they’ll help us expand our Early Careers Programme. Aiimi will provide work experience opportunities in IT, with a focus on schools from lower socioeconomic areas (high utilisation of free school meals etc) so we can inspire young people to choose careers in tech. ; Aiimi will call upon our charity partnership with the YMCA, and local schools and colleges to identify young people with an interest in working in the IT sector. Then we’ll work with those partners to support those young people to apply for one of three routes within Aiimi: apprenticeships, traineeships or T-Level industry placements.; All Aiimi staff working on any projects arising from this framework will be encouraged to donate a proportion of their five volunteering days to tackling economic inequality. From mentoring a young person who is interested in a IT career to delivering a presentation to schoolchildren from a disadvantaged area.; Aiimi will also deliver a series of inspirational careers workshops covering topics such as coding. Our staff will deliver the workshops and share their inspiring stories. We’ll link in with local careers services and other local tech companies so that the young people that attend can also access other opportunities.

  Equal opportunity

  As each new call-off is created through this framework, we’ll create bespoke equal opportunity objectives which will be outlined in a method statement. Each objective will be given a KPI to help monitor and report back to the buyer on how we’ve achieved that objective. We’ll create a timed action plan to track and manage our progress in achieving those objectives. ; A dedicated Social Value Manager will be assigned to every project, they’ll invite each buyer to our purpose built Hack Zone to input, co-design and sign-off the objectives that will support the creation of equal opportunity. ; When selecting Aiimi buyers will help Aiimi sustain inclusive recruitment practices. Such as job advertisements that avoid stereotyping or help colleagues to continue to share their positive experiences, such as Paul: “I didn’t know at the time, but now realise how authentic Aiimi is. Their awareness of autism enabled them to be more objective during the selection process.; When buyers engage our services, they’ll help us expand our Early Careers Programme. Aiimi will provide work experience opportunities in IT, with a focus on pupils who identify as having a disability. We know that a workplace can be intimidating but we’ll ensure that whether that person is neuro-diverse or has physical needs they’ll find a supportive environment at Aiimi. ; We’ll also commit to providing T Level industry placements and higher level apprenticeships, as well as adjust the recruitment process to support neuro diverse or disabled candidates. ; Any contracts secured on this framework will help fund a Hack. The Hack will examine an issue within Aiimi that may be impacting our ability to ‘reduce the disability employment gap’ and we’ll bring in experts and local groups to create a solution that we’ll implement within the lifetime of this framework.

  Wellbeing

  As each new call-off is created through this framework, we’ll create bespoke wellbeing objectives which will be outlined in a method statement. Each objective will be given a KPI to help monitor and report back to the buyer on how we’ve achieved that objective. We’ll create a timed action plan to track and manage our progress in achieving those objectives. ; A dedicated Social Value Manager will be assigned to every project, they’ll invite each buyer to our purpose built Hack Zone to input, co-design and sign-off the objectives that will support local communities in Milton Keynes (MK); To ensure the health and wellbeing of all Aiimi staff working on projects that arise from this framework, we’ll appoint a Mental Health First aider. They’ll provide support and signpost someone experiencing poor mental health so they can get the help they need.; When buyers engage our services, they’ll help sustain and develop the Aiimi Wellbeing allowance. This is essentially £500 per member of staff to spend on activities and experiences that will improve their health and wellbeing. ; We’ll be able to continue to support and host The Man Cave which is a mental health support group that provides a non-judgmental space for men in Milton Keynes to meet and talk about the mental health issues they are experiencing. ; Our charity partnership with the YMCA (Milton Keynes) can also be sustained and expanded to support those experiencing poor health and well-being. From supporting one off events to offering work placements to improve their well-being. ; All Aiimi staff working on projects arising from this framework will be encouraged to donate a proportion of their five volunteering days to improving the well-being of the local community. From mentoring a young person facing difficulties to assisting a mental health support group to expand their IT capabilities.

Pricing

• Price: £850 to £1,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at meustace@aiimi.com. Tell them what format you need. It will help if you say what assistive technology you use.