Nexus Open Systems Ltd

Nexus Dark Web Monitoring & Reporting Service

Digital credentials including usernames and passwords connect your employees to critical business systems and applications, along with other online services. Compromised credentials are amongst the most valuable assets found on the Dark Web. Nexus Dark Web Monitoring and Reporting delivers real-time awareness of compromised credentials and remedial correction.

Features

• Proactive identity monitoring for employees
• 24/7 365 monitoring using human & artificial intelligence
• Real-time awareness of compromised credentials
• Summary compromise alert reports sent to designated contacts
• Remedial action to change the affected users’ credentials
• Automated logging of critical tickets when compromise occurs
• Inclusive setup and installation of client profiles on platform
• Scours millions of sources including botnets, chat rooms, P2P networks
• Free initial Dark Web scan and report
• No requirement to connect software to high risk services directly

Benefits

• Help mitigate cyber threats that leverage stolen credentials
• Simple per domain pricing per month
• Flexible to scale and add further domains as you grow
• Same advanced monitoring as used by FT 500 companies
• Peace of mind that your user credentials are monitored
• Delivers domain, supply chain and executive email monitoring
• Protect your company data and intellectual property
• Reduce the risk of data breaches and their financial impact
• Improve the visibility of when data is compromised
• Use our resource rather than divert your IT resources

£149 a unit a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.wilson@nexusos.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

843863914871045

Contact

Stuart Wilson
01392 205095
stuart.wilson@nexusos.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: Browser-based Internet access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard SLA is for 2 hours response for Critical issues; 4 hours response for Major issues and 8 hours response for Minor issues.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can interact with our Technical, Sales and Training teams. Raising questions which are dealt with there and then. Alternatively we will take enquiries away and respond direct to users through email.
• Web chat accessibility testing: None as yet
• Onsite support: Yes, at extra cost
• Support levels: Pricing: No Set-up Costs; No Annual Upgrade or Re-licencing Costs; Simple Pricing Model - Support: Ongoing 8-6 Support
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We follow a defined process for on-boarding new clients to ensure that they have the assurance of our help, whilst at the same time remain in control of the cloud services which are often at the core of their business. Through the on-boarding process Nexus will complete a detailed assessment of: • Client’s strategic vision • Organisational culture • Current and future objectives • Desire business outcomes • Potential improvements to existing business processes • Project and programme delivery resources • Current governance and programmes. We can provide onsite training to our clients as well as instruction at our own training centre. User documentation is provided by way of client portal guide
• Service documentation: No
• End-of-contract data extraction: The monthly service provides monitoring of credentials on the Dark Web, once the contract ends, no further monitoring takes place.
• End-of-contract process: The monthly service provides monitoring of credentials on the Dark Web, once the contract ends, no further monitoring takes place.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web browser
• Accessibility standards: None or don’t know
• Description of accessibility: Not applicable
• Accessibility testing: Not applicable
• API: Yes
• What users can and can't do using the API: While email integration carries the advantage of easy configuration, a direct integration between your ticketing system and Dark Web ID solution avoids any issues that may occur with email delivery and processing. Using Dark Web ID’s compromise API, you’ll also have easier access to the metadata of compromises rather than parsing text from an email notification.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: The service is designed as a global resource and has therefore been designed to accommodate a significant number of users. As a fully cloud based application the resource at the infrastructure level has been created by Barracuda and does not have any restrictions on individual users.

Analytics

• Service usage metrics: Yes
• Metrics types: Users on the system; Spam & Virus email results (How many blocked)
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: ID Agent

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Any data required can be exported in the format of your choice, or through the online portal.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The service comes with a defined SLA
• Approach to resilience: Not applicable
• Outage reporting: Our service desk generates email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Access management controls are available through the portal with admin users enabling additional controls for other areas. As the service will only need to be accessed by the IT Admin team there is less of a requirment to give end users access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: Policies have been established to ensure a common, accountable, secure, and professional approach. Each person who is to be granted elevated rights is required to commit to these codes of practice before rights are assigned. System administrators require formal authorisation from the "owners" of any equipment they are responsible for and have a duty to monitor compliance with policies which apply to the systems. Policies cover Authorisation and Authority, Responsibility, Permitted Activities, Operational activities, Policy activities, Disclosure of information, Modification of data and Deletion of data.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Available upon request
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available upon request
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Available upon request
• Incident management type: Supplier-defined controls
• Incident management approach: Available upon request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The environmental benefits of our G-Cloud Service provision are substantiated by Microsoft’s own studies and commitments towards climate change. A 2018 study found that using the cloud platforms can be up to 93% more energy efficient and up to 98% more carbon efficient than on-premises solutions. Real sustainability requires solutions that address wastefulness at every level of a business. Hosting on the cloud is more environmentally friendly and results in less of a carbon footprint. Cloud infrastructures support environmental proactivity, powering virtual services rather than physical products and hardware, and cutting down on paper waste, improving energy efficiency, and (given that it allows employees access from anywhere with an internet connection) reducing commuter-related emissions. Independent reports predict that data centre energy consumption would drop by 31% from based on the adoption of cloud computing and other virtual data options.

  Covid-19 recovery

  As a member of the COVID-19 High Performance Computing Consortium, Microsoft is helping researchers accelerate their understanding of the virus and the development of treatments and vaccines through two major initiatives; HPC Consortium and AI for Health. The COVID-19 HPC Consortium encompasses computing capabilities from some of the most powerful and advanced computers in the world. Microsoft hope to empower researchers around the world to accelerate understanding of the COVID-19 virus and the development of treatments and vaccines to help address infections. Consortium members manage a range of computing capabilities that span from small clusters to some of the very largest supercomputers in the world. AI for Health is a new $60 million, five-year philanthropic program from Microsoft, created to empower non-profits, researchers, and organizations tackling some of the toughest challenges in global health. Microsoft are providing access to AI and expertise in these areas; Accelerating medical research to advance the prevention, diagnoses, and treatment of diseases, increasing our shared understanding of health and longevity to protect against global health crises, reducing health inequity and improving access to care for underserved populations and supporting fundamental research capabilities, including data collaboratives and differential privacy.

  Equal opportunity

  We are committed to social value and equal opportunity. We actively recruit disabled individuals, enriching our team’s diversity. We provide training schemes for disabled employees, enhancing their employability and confidence. We also use our influence to advocate for disabled people, fostering an inclusive community. These practices contribute to reducing the disability employment gap, ensuring everyone has the opportunity to succeed. We actively recruit from diverse backgrounds and geographical locations within the UK, ensuring a rich mix of perspectives in our team. We provide training and development opportunities for all employees, fostering a culture of continuous learning. We also advocate for fair employment practices, promoting equal pay and opportunities for advancement. These practices are integral to our efforts in tackling workforce inequality, ensuring everyone has the chance to thrive.

  Wellbeing

  We are committed to improving health and wellbeing. We prioritise a healthy work-life balance, encouraging regular breaks, hybrid working and flexible working hours. Mental health is equally important; we have trained mental health first aiders and foster a supportive work environment. Regular team-building activities and open communication channels ensure a positive, inclusive atmosphere. With a focus on community integration, we actively engage with local communities and organisations participating in events which support local initiatives and charities. We foster a culture of inclusivity, encouraging our employees to volunteer and contribute to community projects and sponsorship activities. We also collaborate with local institutions to provide resources and volunteer support. Our workplace policies promote diversity and inclusion, ensuring everyone feels valued and part of that community.

Pricing

• Price: £149 a unit a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free dark web scan and report available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.wilson@nexusos.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.