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Cloud Cover IT Limited

Training and Optimising Microsoft Teams

Support and training for Microsoft Teams: Combine communication and collaboration in a platform that promotes instant chat, video meetings, file storage and document sharing with integration across Microsoft 365 apps. Customise your workspace, creating a hub that includes the content and tools your team needs to be engaged and effective.

Features

  • On-Site/ Online training for Microsoft Teams
  • Existing User Assessment, understanding Teams usage and identifying improvements
  • Administrator training and support for Microsoft Teams
  • Identifying strategies to utilise Microsoft Teams across the Organisation
  • Supporting the onboarding of new team members and groups
  • Understanding Teams apps- how and where to use them

Benefits

  • Enhancing the skills of your Organisation/Team within Microsoft Teams
  • Direct access to a team of M365 solution experts
  • Reduce downtime risk by increasing technical understanding of users
  • Increase productivity and create opportunities to collaborate effectively
  • Learn how to create safe, restricted areas for external/guest users

Pricing

£100 a server a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lance@flyte.cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 4 3 9 0 3 4 2 3 5 4 9 1 1 1

Contact

Cloud Cover IT Limited Lance Gauld
Telephone: 07768 444498
Email: lance@flyte.cloud

Planning

Planning service
Yes
How the planning service works
We offer pre implementation planning services to make sure the installation meets all user and legislative requirements
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide both onsite and classroom training on cloud platforms, implementation and maintaining of cloud data solutions
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We have a number of tools that we utilise to ensure the data integrity of on premise to cloud data migrations
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • GBEST
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
We have a helpdesk system giving full analytics on our tickets for support , offering , website, cloud email and telephony based support

Service scope

Service constraints
No significant constraints but cloud support is normally remote because of the nature of the cloud

User support

Email or online ticketing support
Email or online ticketing
Support response times
Normally within 4 hours within normal working hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
It is accessable off our website and goes to three departments, tech support, sales and admin
Web chat accessibility testing
We regularly test to ensure that support is as inclusive to all parties as we can make it
Support levels
We have a single tier of support that is included in our costings, however at extra cost we can supply a specifically negotiated product for the client.

We have project and support managers that can be specified where required

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft / OVH / Pulsant

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Centre for assessment ltd
ISO/IEC 27001 accreditation date
06/06/2022
What the ISO/IEC 27001 doesn’t cover
None
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

Flyte is committed to the wellbeing of our team and extended family. We have developed a range of flexible working and wellbeing policies across our team and pride ourselves on being a good employer in this respect. Changes to work for everyone have highlighted the role that technology can play in connecting people and encouraging wellbeing across extended work teams. We have engaged with this fully and have worked in collaboration with Microsoft to develop wellbeing toolkits to compliment the Microsoft Viva solution. Gauge.IT is a fully anonymised employee feedback tool which allows work teams to engage on how they are feeling about their work environment and is central to our commitment to making wellbeing in the workplace a priority.

Pricing

Price
£100 a server a month
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lance@flyte.cloud. Tell them what format you need. It will help if you say what assistive technology you use.