Symedical Services - UK Edition
Symedical is a cloud hosted clinical data quality platform providing API's for simplifying access to terminologies, such as SNOMED CT, dm+d, ICD-10, and OMOP vocabularies. Used by organisations around the world and in the UK to automatically normalise terms between many terminologies as well as local codes.
Features
- Management of local and standard terminologies
- Quickly search clinical terminologies - SNOMED-CT, ICD-10, dm+d, OMOP
- Extend clinical terminologies - Create, model, subsets
- Define and maintain Reference and Value Sets
- Automated mapping of clinical data sets
- Clinical Reasoning - Evaluate patient records
- Enrich Clinical Messaging - Harmonise and transform
- Editorial Governance - Authoring workflow and audit tracking
- Integrate terminology Services - Through simple API's
Benefits
- Save time - Search multiple terminologies, SNOMED CT, ICD-10, OMOP
- Enhance analytical capabilities - Normalise data to common standards
- Improve efficiency and data quality - Automated mapping
- Drive healthcare analytics through creation of Reference and Value sets
- Maintain an enterprise-wide source of truth for clinical terminology
- Support the adoption of UK clinical coding standards e.g. dm+d
- Real-time clinical message validation to improve interoperability and quality
- Streamline the flow of information between systems
- Improve healthcare data quality to make it meaningful and actionable
Pricing
£69,000 a licence a year
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
8 4 4 1 2 1 5 4 5 9 8 5 7 0 7
Contact
Clinical Architecture
Ian Moody
Telephone: 01837 657 666
Email: info@clinicalarchitecture.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
- None
- System requirements
-
- Minimum specification for users utilising the remote client;
- Processor 2 GHz or better
- Memory 16GB or higher
- Hard Disk 40GB free (or more)
- Operating System Windows 10 or later
- Required Software Microsoft .NET Core 6.0.1 or later
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Response times depend on Service Level Agreements (SLA) tiers and are described in our Terms and Conditions.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Our Customer Service department, with more than 30 years of combined customer support experience, is available to triage customer issues. Details of the service/support levels are provided in the Terms and Conditions document. Additionally, with a dedicated Client Success Manager, Clinical Architecture takes a proactive approach to relationship management, reaching out to clients on a quarterly basis to ensure customer satisfaction and optimised usage of Clinical Architecture’s solutions, including monitoring the achievement of the success criteria as outlined in the implementation phase of the project. On-site support is not usually needed but is chargeable, if required.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
-
The implementation needs and objectives of each customer is unique. Clinical Architecture, work with customer’s stakeholders to identify and support the design and implementation. Additionally, we work with stakeholders to develop a specific implementation plan based on the needs and expectations of the client. This includes identifying interfaces, exports and reports specific to the customer.
Each Symedical implementation has agreed specific, appropriate, targeted success criteria. During the implementation process, Clinical Architecture works with customers to define, document and monitor these goals. Specific success criteria and associated measurements will be defined as part of the implementation process. Remote training is provided, along with extensive user documentation. - Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- The service allows users to extract all content created in Symedical to common extraction formats including CSV, Excel etc.
- End-of-contract process
- At the end of the contract, users will be able to export all their content, should any assistance be required then this is subject to an additional charge. User data will then be deleted from the system and the instance of the system will be removed and will not be accessible.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- Yes
- Compatible operating systems
- Windows
- Designed for use on mobile devices
- No
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- System supports RESTful API's for programmatic access.
- Accessibility standards
- None or don’t know
- Description of accessibility
-
Clinical Architecture is continuously enhancing the Symedical web interfaces in line with User requests and Industry standards.
For our Web based interfaces we follow Web Content Accessibility Guidelines (WCAG) 2.1 (Level AA)
For our Windows Forms interfaces we utilise standard Windows UI features. - Accessibility testing
- We actively solicit feedback from customers and are able to make adjustments to the Interfaces as needs arise. Typically these can be released as services patches or in an agreed timescale with the customer.
- API
- Yes
- What users can and can't do using the API
-
SOAP or Restful API's are provided to allow programmatic access to the Symedical platform.
• Editorial Services support the maintenance of content.
• Terminology Services support the integration of terminologies into clinical systems.
• Transcoding services allow for semi-automated transactional mapping between terminologies.
• Additional services are provided for other solutions; SIFT and PIVOT.
• FHIR terminology services are supported for standardised access to content. - API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
-
Users can configure the service as follows;
• Load local content
• User-defined value set
• Configure screen layouts/UX
• Name space management and user management
• Workflow configuration including custom form design
• Analytics configuration
Scaling
- Independence of resources
- The service is a private cloud and is not affected by the demands of other users.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Clinical Architecture provides a number of mechanisms that can be used to export data. Users can export data to the following formats.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- Microsoft Excel
- Delimited Text files
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- Microsoft Excel
- Delimited Text files
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Our hosting supplier will provide 99.90% availability.
- Approach to resilience
- This information is available upon request.
- Outage reporting
- Our hosting supplier reports all outages and this information will be relayed to customers via their Customer Success Manager.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Limited access network (for example PSN)
- Username or password
- Access restrictions in management interfaces and support channels
-
Clients can choose to use Symedical Authentication, Windows Authentication or OAuth 2.
• Symedical Authentication stores user credentials in the Symedical core database. Passwords are encrypted using SHA-2 encryption and require TLS 1.2. Proprietary and Symedical-specific sessions are created to authenticate calls to Symedical services.
• Windows Authentication integrates with a customer's Active Directory.
• OAuth2 integrates with a customer's existing OAuth2 approach and requires configuration and/or customisation.
In all cases, to specify the appropriate user roles in Symedical, users are required to have Symedical usernames. - Access restriction testing frequency
- At least once a year
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 1 month and 6 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- CSA CCM version 3.0
- ISO/IEC 27001
- Information security policies and processes
-
Clinical Architecture has a Data Processing and Security Policy which is regularly reviewed as part of our NHS England - Data Security and Protection Toolkit assessment. Each employee is provided with a copy as part of their induction.
In addition, our hosting supplier has a number of inter-connected governance frameworks in place which control both how the Company operates and the manner in which it delivers cloud services to its customers. These have been independently assessed and certified against ISO20000, ISO27001, ISO27017 and ISO27018 by LRQA, a UKAS accredited audit body.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Our hosting supplier conforms to a recognised standard, for example CSA CCM v4.0 or SSAE-16 / ISAE 3402. In addition, Clinical Architecture has additional processes and controls to manage this process.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Our hosting supplier has a documented vulnerability management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 and ISO27001 standards. Threat testing is undertaken regularly in relation to the service. Issues identified are mitigated in line with their severity and impact.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Protective monitoring of the service is provided by our hosting partner.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Incidents from customers will be raised with the Customer Service department and logged on the support system. The process is described in our Terms and Conditions document and includes details on incident reporting, severity level allocation and associated response times. Should an incident relate to the hosting environment then it would be escalated to our hosting supplier by Clinical Architecture.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Health and Social Care Network (HSCN)
Social Value
- Social Value
-
Social Value
Tackling economic inequalityTackling economic inequality
Symedical supports the development of scalable and future-proofed new methods to modernise delivery and increase productivity. It adds value in the area of clinical data quality, which underpins the NHS's Data strategy, to make the UK a global leader for clinical research.
Pricing
- Price
- £69,000 a licence a year
- Discount for educational organisations
- No
- Free trial available
- No