Bridgeall Limited

Microsoft SharePoint Application Development

Microsoft SharePoint application development services. Build SharePoint applications to help your organisation deliver greater value and services. SharePoint applications using modern approaches and Power Platform.

Bridgeall are a leading Microsoft gold partner with a strong track record of delivering SharePoint applications and supporting services.

Features

• Develop custom applications using SharePoint
• Employee applications hosted on SharePoint
• Connect your data, processes and people with applications on SharePoint
• A full range of SharePoint custom applications
• Enhance SharePoint applications with Power Platform
• Quick and easy application development using SharePoint
• Easily accessible applications and security model with SharePoint

Benefits

• Driving Digital Transformation with SharePoint custom applications
• Driving Cost out of the business
• Improved process management with SharePoint automated workflows
• Improved efficiency with SharePoint custom applications
• Improved Planning and Reporting
• Continuous Improvement
• Driving Quality
• Improving customer service
• Collaboration
• Meeting Legislation requirements

£450 to £1,200 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bridgeall.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

844477970130052

Contact

Andrew Hart
01412126400
tenders@bridgeall.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: • o365; • SharePoint; • PowerBI; • Skype for Business; • Project Management Office (PMO); • Records Management; • Continuous Improvement BI - BizzInsight; • .Net Development
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Our SharePoint application development service has no known constraints.
• System requirements:
  • SharePoint
  • SharePoint Online
  • Microsoft 365

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Average 15 miinutes. M-F 9-5pm
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Fair Start Scotland/DWP
• Onsite support: Yes, at extra cost
• Support levels: • Azure services are available 24 x 7; • 99.9% availability; • SLA’s can be tailored and agreed to customer requirements, and flexed on a daily bases, as business requirements dictate
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Tailored to customer’s requirements
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Tailored to customer’s requirements
• End-of-contract process: Tailored to customer’s requirements

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: NA
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: Set up by customer through Change Control
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: Fair Start Scotland/DWP
• API: Yes
• What users can and can't do using the API: Users can use the API for the transfer of data and integration to other products
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Subject to customer business requirements and Contract discussion

Scaling

• Independence of resources: Backed by Microsoft's Investment and SLA's

Analytics

• Service usage metrics: Yes
• Metrics types: Office 365 reporting
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Azure Managed Services, Consultancy and our own Software IPR

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Tailored to customer’s requirements
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99.99
• Approach to resilience: Failover Data Centres - 3 across the UK.
• Outage reporting: Public dashboard, API, email alerts, SMS

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Active Directory Services and Azure AD Connect
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QEC
• ISO/IEC 27001 accreditation date: 10 May 2021
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • Subject to the Return on Investement model ROI

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: ISO27001 and Cyber Security

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The CMDB data is maintained by leveraging the request and change management processes, dedicated modules in the Service Desk suite, which are fully integrated into the CMDB. There is a dedicated change management module within the Bridgeall Service Desk, integrated with the configuration, knowledge base, incident and service request modules. The process provides the following core activities through the ITILV3 Service Desk:; • Initiate change request; • Validate change request including security; • Assess and plan change (operational); • Approve change implementation; • Execute and complete change; • Status reporting; • Review post implementation and close change.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Follow the ITIL process for Vulnerability Management processes, as well as applying our Quality ISO9001 and Security ISO27001 processes. Bridgeall will coordinate and perform regular IT health checks and audits, that provide the interface for vulnerability management. The process shall provide the following core activities:; • Preparation; • Vulnerability scan; • Define remediating actions; • Implement remediating actions; • Rescan; We utilise several proprietary tools provided by Nessus, Qualys and Verisign and work with CREST approved NCC Group.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Environments are monitored extensively for both the application and infrastructure covering system availability, performance and automated system jobs.; Automatic monitoring is conducted at regular intervals depending. Alerts are raised by email with customisable multi-user notification escalations available. ; ; Critical Alerts; • Ping/Port Availability Checks; • HTTP on all sites; • SMTP Service Check; • Database Service Check; • URL Availability Check; Trend Alerts; • CPU Usage; • Memory Usage; • Storage Capacity; • Disk I/O; • Disk Read/Write Times; URL Response/Wait Times
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our ITIL V3 Service Desk manages incidents and escalations until resolution. The Service Desk acts as the end user single point of contact for incident restoration, including requests for information and issues. The Service Desk monitors outstanding trouble tickets or records until they are resolved.; We provide the following activities:; Detection and recording; Classification and initial support; Investigation and diagnosis; Resolution and recovery; Tracking and communication.; ; Major Incident Process:; Follow procedures; Communication; Defines incident severities, ; Escalations; Roles and responsibilities - internal and external organisations; Review process and issue a report - actions taken, lessons learned.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  We are committed to monitoring and reducing the impact our business activities have on the environment as follows:; • Reducing energy use relating to our business premises and business travel. ; • Switch off all lights, monitors, printers, and any other electrical equipment when not in use; • Re-use and recycling of materials. ; • Recycle all waste materials where possible (paper, printer cartridges, packaging); • Respecting all existing, applicable environmental regulations and meeting all new regulations as soon as is reasonably practicable. ; • Taking environmental factors into account when purchasing products and services.; • Complying with the ISO 14001:2004 standard for environmental management systems. ; ; Bridgeall is committed to our responsibilities in doing our part to assist in tackling the global climate emergency. As a business we introduced a policy to support home working for all staff. On average our staff now spend no more than 2 days per week in our Glasgow office (previously 5 days per week) and are encouraged to work from home, which reduces our business travelling/commuting impact by 60% (pre-covid). We actively encourage public transport for all staff when visiting client sites to reduce our carbon footprints.
• Tackling economic inequality:

  Tackling economic inequality

  As an accredited Living Wage Employer, Bridgeall is proud to support the Living Wage movement. We believe that employers who pay a fair wage will not only attract and retain the best people but will also see improved staff morale and increased productivity. ; Furthermore, we do not condone or support Exploitative Employment Practices (Zero Hours Contracts) in any way and our staff work Monday to Friday, between the hours of 8 and 6, 7.5 hours a day. Some staff at their own discretion work overtime and are compensated accordingly both financially and time off in lieu, when required to meet customer deadlines.
• Equal opportunity:

  Equal opportunity

  It is Bridgeall’s policy to treat all job applicants and employees fairly and equally, regardless of sex, pregnancy, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national or ethnic origins or disability.; Furthermore, we monitor the composition of the workforce to ensure that our equal opportunities and diversity policy is effective. All our employees are aware of the importance which the Company attaches to its Equal Opportunities Policy, and must ensure that they do not, by their own actions, behavior, or attitudes, directly or indirectly or unintentionally discriminate against any job applicants, employees, customers or clients. ; Any act of discrimination will be treated as a disciplinary offence; these will include for example, discrimination in selecting, promoting, or training, refusing to work with or for a person because of any of the reasons stated in paragraph one of this policy and harassment of any employee, customer, or client. Through the application of this policy Bridgeall does all it can to promote good practice in this area to eliminate discrimination and harassment as far as is reasonably possible.
• Wellbeing:

  Wellbeing

  We support the wellbeing of our employees as a key objective. We provide our employees a great benefit scheme including private health care for all employees and the cycle to work scheme.; We have provided a range of training and support for line managers to deal with mental health issues and carried out sessions across the business. ; We promote and support a range of mental health initiatives such as mental health week, stress awareness month and Time to talk day.

Pricing

• Price: £450 to £1,200 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: SharePoint as long as Microsoft 365 has been purchased.
• Link to free trial: TBA

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bridgeall.com. Tell them what format you need. It will help if you say what assistive technology you use.