Zoho Corporation Limited

Zoho Recruit: All-in-one Recruitment Software for Recruiting Agencies

Zoho Recruit is both a powerful talent acquisition system and a cutting-edge applicant tracking software that streamlines the hiring process for staffing agencies and Corporate/Internal HRs. Source best talent faster, track resumes and interviews efficiently, and never miss on a great hire.

Features

• Job Posting: Easily create and publish job-vacancies across multiple platforms
• Resume Parsing: Automatically extract and organize candidate information from resumes
• Candidate Database: Maintain a centralized repository of potential hires
• Applicant Tracking: Manage candidates' progress effortlessly throughout the hiring process
• Candidate Evaluation: Utilize assessments and questionnaires to screen candidates effectively
• Candidate Handoff: Seamlessly transfer candidate profiles to hiring managers
• Interview Scheduling: Coordinate interviews with integrated calendar and live video
• Offer Management: Streamline offer creation, approval, and e-signature processes seamlessly.
• Blueprint: Create standardized recruitment processes for consistent and streamlined operations
• Analyze recruitment data comprehensively for valuable insights into performance

Benefits

• Publish jobs on 200+ job boards/aggregators across the globe.
• Employer branding with customisable, seo-friendly careers pages in 27 languages
• Efficiently filter applicants based on targeted skill sets with precision
• Automatically parse and format resumes for seamless recruitment management
• Track candidate progress and application statuses across all stages seamlessly
• Effortlessly share candidate profiles and documents with clients or managers
• Facilitate scheduled one-way or live video interviews for efficient assessments
• Tailored offer letter templates and streamlined approval processes enhance efficiency
• Automate diverse tasks, emails, and updates through customizable user-defined processes
• Uncover valuable recruitment insights swiftly through rapid data analysis tools

£20 to £60 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zohouk-gcloud@eu.zohocorp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

844908593335572

Contact

Sreyas Benjamin
+44 2038072092
zohouk-gcloud@eu.zohocorp.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Only cloud-based deployment is supported; on-premise settings are not supported.
• System requirements:
  • Safari 13 and above
  • Chrome 73 and above
  • Firefox 69 and above
  • Edge 79 and above
  • Opera 60 and above
  • Android 6.0 and above
  • IOS 13 and above
  • Stable internet connectivity

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide free technical support eight hours per workday, as well as Premium and Enterprise support tiers that make our experts available 24/5 and 24/7, respectively. The response time for Premium would be 3 hours and as of Enterprise would be 1 hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our web chat is accessible right from our home page. Users can chat regarding any support requirements or any queries they have regarding the service. Our support team is available 24*7 via chat, email, or call. ; ; For ease of access; a) No time based responses required for web chat.; b) Supports 200% of zoom without loss of content and functionality in our web page.
• Web chat accessibility testing: We are currently assessing and in the progress of making our product compliant to Accessibility standard WCAG 2.1 AA . In this journey, we are yet to do the testing with the actual users of assistive technology. It will be done when the product becomes compliant to WCAG standard.
• Onsite support: Yes, at extra cost
• Support levels: We provide support at 4 levels i.e., Basic, Classic, Premium, and Enterprise. ; ; 1. Basic support is free for everyone. ; ; 2. Classic support is free for buyers who subscribe to any one of the paid editions of Zoho Recruit. ; ; 3. The Premium support plan incurs charges; it offers shorter response times, 24/5 support, remote assistance, onboarding, and configuration assistance. ; ; 4. The Enterprise support plan, in addition to the above perks, provides a enterprise account manager and 24/7 support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Ever user signing up for Zoho Recruit has a 15-day free enterprise trial. After 15 days, users can still use the product, but with a certain limitations to features available only for the paid editions. ; ; We have a getting started help documentation and onboarding videos to help users with easy onboarding. In addition to the getting started help documentations and guided how-to videos, they can also reach out to our support team. For enterprise level deployment, users can purchase the premium or enterprise support plan to get dedicated onboarding and configuration assistance. We also do online training, and online webinars.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: 1. Before subscription ends, users can backup data periodically using Data Backup & export feature.; ; 2. Once customer terminate their Zoho user account, the data will get deleted from the active database during the next clean-up that occurs once every 6 months. The data deleted from the active database will be deleted from backups after 3 months. In case of unpaid account being inactive for a continuous period of 120 days, we reserve the right to terminate it after giving you prior notice and option to back-up your data.; ; 3. Additionally, user can send an export request to our support team before the data deletion which happens once in six months as per our data retention policy.
• End-of-contract process: Users in paid edition of Zoho Recruit will be moved to the free edition if their contract (subscription) terminates and remains un renewed. There will not be any data loss; however, the features exclusive to paid editions will become inaccessible. In case of unpaid account being inactive for a continuous period of 120 days, we reserve the right to terminate it after giving you prior notice and option to back-up your data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Zoho Recruit mobile app allows users to create job openings, candidates, clients, contacts, interviews, departments, To-Dos, Mail magnet and custom modules. Additionally, recruiting teams will have access to the records they own, while also having access to change the status of job openings, review candidate profiles, schedule interviews and more. ; ; The difference between the mobile app and the web app is the configurations that should be done by logging into service home page on the browser. Once the configurations are done by logging into Zoho Recruit via browser, all actions mentioned above can be performed in the mobile application too.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Zoho Recruit offers web-based interface and application programming interface. ; Zoho Recruit provides API (Application Programming Interface) for integrating Recruit modules with third-party applications, portals or websites, and to customize as per your needs. With the Zoho Recruit API, you can extract Recruit data in XML or JSON format and develop new applications or integrate with your existing business applications. As the Zoho Recruit API is independent of programming languages, you can develop applications in any programming language (Java, .Net, C, C++, PHP, etc.)
• Accessibility standards: None or don’t know
• Description of accessibility: Our default color scheme ensures optimal contrast between text and background, assisting users with low vision or color blindness. Moreover, we use fonts which enhances readability, supporting users with visual impairments or reading challenges. Our webform customization offers layout options (Single and Double Layout) for personalized user experiences and appearance customization (Font and Color Scheme) to enhance accessibility. Furthermore, keyboard navigation enhances accessibility, particularly for users with mobility impairments. Incorporating WCAG standards is part of our roadmap.
• Accessibility testing: We are currently assessing and in the progress of making our product compliant to Accessibility standard WCAG 2.1 AA . In this journey, we are yet to do the testing with the actual users of assistive technology. It will be done when the product becomes compliant to WCAG standard.
• API: Yes
• What users can and can't do using the API: Zoho Recruit API allows developers to integrate with other applications and services. This API enables users to automate various recruitment-related tasks(managing candidates, resumes, job openings).; ; Here are some key features and functionalities of the REST API:; ; 1. Authentication: The API supports OAuth 2.0 authentication, ensuring secure access to Zoho Recruit resources.; 2. Data Manipulation: Developers can create, read, update, and delete records such as candidates, contacts, job openings, using the API.; 3. Customisation: Zoho Recruit API allows customisation of fields and modules to match specific business requirements.; 4. Integration: It enables seamless integration with third-party applications, such as HR management systems, CRM software, and email services.; 5. Automation: Developers can automate workflows and streamline recruitment processes by leveraging the API's capabilities.; 6. Notifications: The API supports notifications for events such as new candidate applications, job status changes facilitating real-time updates.; 7. Reporting: Users can generate custom reports and analytics based on recruitment data fetched through the API.; ; Developers can access the Zoho Recruit API documentation for detailed information on endpoints, request and response formats, authentication methods, and usage guidelines. Additionally, Zoho provides SDKs and client libraries for popular programming languages to simplify API integration and development.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Zoho Recruit is customisable end-to-end. Right from creating custom modules, custom fields, custom portals to give access to stakeholders, every module is customisable. Users can customise their domains for hosting job openings on career sites and then use the customised URLs to invite various stakeholders via portals including Clients, Vendors and Candidate portals.

Scaling

• Independence of resources: Zoho's infrastructure scales horizontally and vertically to meets increasing demands by adding more servers or resources. Load balancing techniques are in place to evenly distribute incoming requests across multiple servers. ; Stability in performace is achieved through continous monitoring of real time metrics such as response times, server load, and error rates. For flexible fault tolerance, redundant components and failover mechanisms are used to ensure high availability. ; In the event of a failure or outage, redundant systems seamlessly take over, minimizing downtime and ensuring uninterrupted service for our users.

Analytics

• Service usage metrics: Yes
• Metrics types: The API dashboard features an all new interface to view your usage statistics. The interface is made up of a graph view and a table view. You can classify the stats based on modules, IP address from which the call was made, method, user or time. This dashboard supports the previous version of the API as well as the new version. A similar dashboard is available for data storage as well
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: To export their data, users can use native export tool from within the application, use the data export APIs, or send an export request to our support team.
• Data export formats:
  • CSV
  • Other
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Network traffic is encrypted when it traverses over the public network and when replicating to the DR data centre. The complete Datacenter stack is under our control. We use firewalls to prevent our network from unauthorised access. Our systems are segmented into separate networks to protect sensitive data from unauthorised access.

Availability and resilience

• Guaranteed availability: Our monthly service uptime is 99.9%. The live service availability status can be seen online. Upon customer request, Zoho will, as per the terms and conditions of its Service level agreement, provide service credits. A copy of Zoho SLA can be shared upon request.
• Approach to resilience: Application data is stored on resilient storage that is replicated across data centers. Data in the primary DC is replicated in the secondary in near real time. In case of failure of the primary DC, secondary DC takes over and the operations are carried on smoothly with minimal or no loss of time. Both the centers are equipped with multiple ISPs. We have power back-up, temperature control systems and fire-prevention systems as physical measures to ensure business continuity. These measures help us achieve resilience. In addition to the redundancy of data, we have a business continuity plan for our major operations such as support and infrastructure management.
• Outage reporting: Planned Outages & Maintenance:; The planned outages would be announced/informed to the customers through several channels such as Blog post in community forum, Business emails, and Banners in respective services.; ; Generally, annual maintenance activities would be planned during non-business hours to avoid impact to the services.; ; Unplanned Outages:; Major unplanned outages will be posted in social media forums and will also be informed to customers through emails. Customers can always refer to the following link on the health status of each service & update on outages.; https://status.zoho.eu/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We employ technical access controls and internal policies to prohibit employees from arbitrarily accessing user data. We adhere to the principles of least privilege and role-based permissions to minimise the risk of data exposure.; ; Access to production environments is maintained by a central directory and authenticated using a combination of strong passwords, two-factor authentication, and passphrase-protected SSH keys. Furthermore, we facilitate such access through a separate network with stricter rules and hardened devices. Additionally, we log all the operations and audit them periodically.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI (British Standards Institution)
• ISO/IEC 27001 accreditation date: 22/Aug/2022
• What the ISO/IEC 27001 doesn’t cover: Zoho has earned ISO/IEC 27001:2013 certification for Applications, Systems, People, Technology, and Processes
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 28/06/2021
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Not Applicable
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO/IEC 27701

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27001 , ISO 27701 , ISO 27017 , ISO 27018 , SOC Type II + HIPAA
• Information security policies and processes: Zoho shall maintain an information security program in accordance with the international standard ISO 27001, which includes technical and organisational security measures, physical measures, as well as policies and procedures to protect customer data processed by Zoho against accidental loss, destruction, or alteration, unauthorised disclosure or access, or unlawful destruction. Zoho maintains documented information security and data privacy policies and requirements, and periodically communicates them to employees responsible for various controls. The policies are reviewed annually to keep them up-to-date. This policy is verified during our third-party audits such as ISO and SOC.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We have our own change management process and every change and new feature is governed by a change management process to ensure all application changes are authorised before implementation into production. It is audited in our Audit cycles periodically. They are in line with ISO 27001.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We have a vulnerability management process that actively scans for security threats using a combination of certified third-party scanning tools and in-house tools, and with automated and manual penetration testing efforts. Furthermore, our security team actively reviews inbound security reports and monitors public mailing lists, blog posts, and wikis to spot security incidents that might affect the company’s infrastructure.; ; Once we identify a vulnerability requiring remediation, it is logged, prioritised according to the severity, and assigned to an owner. We identify the associated risks and track vulnerability until it is closed by patching the vulnerable systems or applying relevant controls.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We monitor and analyse information gathered from services, internal traffic in our network, and usage of devices and terminals. We record this information in the form of event logs, audit logs, fault logs, administrator logs, and operator logs. These logs are automatically monitored and analyzed to a reasonable extent that helps us identify anomalies such as unusual activity in employees’ accounts or attempts to access customer data. We store these logs in a secure server isolated from full system access, to manage access control centrally and ensure availability.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We have an incident management team. We notify buyers of incidents in our environment, along with suitable actions that they may need to take. We track and close the incidents with appropriate corrective actions. Whenever applicable, we identify, collect, acquire and provide buyers with necessary evidence in the form of application and audit logs regarding incidents. We implement controls to prevent recurrence of similar situations.; ; We respond to the security or privacy incidents you report to us through our official email address with high priority. For general incidents, we will notify users through our blogs, forums, and social media.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Zoho Corporation Limited have committed to working towards achieving Net-zero by 2050. Some initiatives for this:; Green data centres: We've partnered with Equinix to host our UK data centres in London and Manchester. Equinix is also committed to sustainability and is compliant with the Climate Neutral Data Centre Pact, ISO 14001, LEED, etc.; Energy initiatives at Zoho UK’s workspace at Bletchley - The energy supply for the UK office is derived from renewable sources, accounting for 21% of total power consumption. LED retrofits have been implemented to enhance energy efficiency throughout the building.; Renewable energy: We've built a 5 megawatt on-grid solar energy farm at Abinimangalam near Trichy, India. This farm offsets the electricity consumption of our Chennai headquarters and data centre. Designed with a focus on energy efficiency, data centres that support Zoho UK are powered by renewable energy. Further, these data centres are progressing towards integrating with a solar grid to reduce environmental impacts.; Green Energy Procurement - All purchased energy for the data centres is sourced from green energy providers. This enables us to minimise the carbon footprint associated with our operations.; Emissions - The United Kingdom has committed to achieving carbon neutrality by 2050. Supporting this pledge, we have taken steps to monitor greenhouse gas (GHG) emissions from our operations and implement measures to mitigate them. We account for Scope 2 and Scope 3 emissions and exclude Scope 1 emissions as our work does not involve fuel combustion within operational boundaries.; e-mobility: We've switched completely to electric vehicles for movement within the campus.

  Covid-19 recovery

  During the COVD-19 pandemic, Zoho worked to minimize the impact of COVID on our customers, other business and our local community.; Supporting remote work: At the start of the pandemic, Zoho created and distributed a Secure Remote Access Toolkit to help organizations quickly adapt to and work securely during the pandemic. This toolkit was made free for the first 100 days.; Discounts and waivers: To assist organizations impacted by the pandemic, Zoho offered free licenses of flagship products, and offered discounts and waivers on licenses on a case-by-case basis.; Food to the underprivileged: While most of our employees worked from home, we kept the kitchen at our Chennai headquarters running with a skeletal staff to provide food to underprivileged people in the local area, many of whom were impacted due to a loss of employment during the lockdown.; Infrastructure support: We converted one of our office buildings into a temporary COVID-19 ward to accommodate citizens who were required to quarantine.; We ran Covid vaccination camps to our employees, their dependents and the support staff who worked in Zoho.

  Tackling economic inequality

  Zoho has always aimed to tackle economic inequality and give back to the community. This is reflected in the following:; Transnational localism: Coined by our CEO, transnational localism is the philosophy that underpins our staffing and office location plans. Instead of focusing on crowded urban centres, we've been opening spoke offices in smaller towns and villages. The goal is to improve local infrastructure, boost the economy of these smaller towns and villages, and provide more employment opportunity. ; Local hiring: As part of our philosophy of transnational localism, we believe in hiring locally for each spoke office. This helps promote local talent and bring high-paying jobs back to the villages and towns where we are based.; Zoho Schools of Learning: Started in 2004, Zoho Schools of Learning (formerly Zoho University) provides training and employment for high school students and those holding or pursuing diplomas. Those inducted into Zoho Schools are trained by industry experts in the fields of their choice - technology, business, or design. The students are also trained in social skills. The course is completely free and students are paid a monthly stipend throughout its duration. Graduates from this program are automatically inducted into Zoho Corp.

  Equal opportunity

  As part of our efforts to tackle inequality, Zoho Corporation Limited have made efforts to provide equal opportunities and tackle workforce inequality.; Helping women restart their careers: Zoho Schools of Learning has begun a program called Marupadi. Aimed at helping women restart their tech careers after a break, Marupadi is a 3 month program comprising a mix of lectures, experiential learning and internships. At the end of the program, the candidates who've successfully completed training get to sit for exclusive face-to-face interviews for jobs at Zoho Corp.; Diversity and inclusion in hiring: All roles at Zoho Corporation are open to all people irrespective of gender, sex, race, ability, or religion. We hire solely based on skill and have a diverse team.; We eschew discrimination on any grounds, including age, colour, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, and other unique characteristics that define our associates. Instead, we espouse, fairness, striving to ensure that a merit-based approach allows wage parity among associates with comparable experiences and responsibilities, irrespective of their gender.; Accessible campus: Our campus has been designed to be accessible to all, including differently-abled colleagues. The layout design includes ramps and lifts in every building, allowing ease of mobility and access to all.; On-campus crèche and daycare: In our India office, we support new parents within the organisation by providing them with on-campus creche, day-care and play school. ; Apart from the usual shuttle facilities, special cab service covering a certain distance is given for women during their third trimester.

  Wellbeing

  Zoho Corporation Limited adheres to industry standards in remuneration, ensuring that compensation is equitable across genders. Recognising the diverse needs of our people, we provide essential support such as parental leave, aligning with our efforts to build an organisation that values and cares for every individual.; We have trained medical practitioners and a dedicated medical clinic available on all days of the week. Employees can freely avail their services.; The Hazard Identification & Risk Assessment (HIRA) Framework is followed rigorously at the premises.; We provide in-house counselling to our employees for free via our team of trained and qualified therapists. ; We organize free medical check-ups for our employees on an annual basis.; We organize regular blood donation camps in association with various blood banks.; We have open house sessions conducted by the CEO periodically where employees can raise any concerns.; Day Care facilities for employee kids; The compliance monitoring framework involves ongoing reviews and enhancements of occupational health programmes, guided by feedback, data analysis, and emerging best practices.

Pricing

• Price: £20 to £60 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The Zoho Recruit free edition can accommodate 3 users for unlimited period. Users can access all default modules including job openings, candidates, clients, contacts, interviews and keep tabs on their hiring process.
• Link to free trial: https://www.zoho.eu/recruit/signup.html

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zohouk-gcloud@eu.zohocorp.com. Tell them what format you need. It will help if you say what assistive technology you use.