Arriga CRM
CRM Implementation and Support Services
Arriga CRM is a CRM implementation and support company which delivers high usage systems and measurable business benefits.
Arriga CRM combines a results-oriented approach, technology independence, with operational efficiencies, to give our clients cost-effective access to CRM systems that make a real difference.
Features
- Requirements Specification comprising business process maps and technology
- CRM Implementation Services: all the requisite technical and people skills
- On going support: services to keep the system relevant
- Recovery Services: we help organisations recover from a poor implementation.
- User Adoption Services: we help our clients reap the benefits
Benefits
- Increase efficiency by automating business processes
- Reduce costs by implementing self service options
- Sell more
- Serve more people without increasing headcount
Pricing
£875 to £1,055 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Iain.Kingsley@ArrigaCRM.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
8 4 4 9 2 1 5 7 6 4 3 7 0 0 8
Contact
Arriga CRM
Iain Kingsley
Telephone: 07795 497966
Email: Iain.Kingsley@ArrigaCRM.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Our CRM requirements specifications cover the following topics:
the business objectives for the project;
how the supported processes will operate in the system;
prioritisation and phasing;
system data design;
functional requirements;
data migration requirements and approach;
integration requirements;
reporting requirements;
data security requirements;
the systems that will be replaced;
suggested CRM technology platforms. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- CRM implementation
- Microsoft Dynamics 365
- Salesforce
- Sugar CRM
- Marketing automation implementation
- DotDigital
- Mautic
- Mailchimp
Training
- Training service provided
- Yes
- How the training service works
- We provide training for end users and administrators of CRM software.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Microsoft Dynamics 365
- Salesforce
- Sugar CRM
- DotDigital
- Mautic
- Mailchimp
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We help clients migrate from on-premise systems to cloud based systems.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Hosted CRM systems
- Microsoft Dynamics 365
- Salesforce
- Sugar CRM
- Dotdigital
- Mautic
- Mailchimp
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We perform unit and system testing and provide support for User Acceptance Testing.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- We support most CRM systems including Microsoft Dynamics 365, Salesforce, Sugar CRM and Pipedrive. We tailor our support services for each client to include out of hours or extended support and SLAs.
Service scope
- Service constraints
- There are no constraints.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We respond within the SLA agreed with the client; this is typically within one hour.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We tailor our service to meet client requirements. Typically this will provide different levels of response and fix for differing priority calls.
For a Priority 1 problem where the system is down, we will normally respond within 10 minutes and aim to fix the problem within 4 hours.
We provide a technical account manager and cloud support engineer.
Prices vary according to the required support level and range of services provided.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
Fighting climate change
We have integrated sustainability practices into our operations. This includes reducing carbon emissions, conserving resources, and promoting eco-friendly solutions.Tackling economic inequality
We promote fair wages, support small and local businesses, and provide opportunities for marginalized groups.Equal opportunity
Although we are a small organisation we ensure diversity, inclusion, and equal access. We actively create opportunities for underrepresented groups, ensure fair treatment, and promote gender equality.
Pricing
- Price
- £875 to £1,055 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Iain.Kingsley@ArrigaCRM.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.