Flat Rock Technology

Cloud Portal Administration

The 'Cloud Portal Administration' service by Flat Rock Technology covers basic portal management components for clients, i.e. accounts' creation, subscriptions' management, resources' management and reservations.
It supports companies new to cloud services with detailed information on the cloud portals specifics.

Features

• Accounts' management.
• Subscriptions' management.
• Security (Access Control) management.
• Dashboard setup.
• Portal elements and navigation - setup and familiarisation.
• Resources' management.

Benefits

• Reduce risks and ensure a smooth migration.
• Expert best practices for utilising Azure portal.
• Time and cost efficiencies.

£120 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ran@flatrocktech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

845054461295979

Contact

Ran Berger
07980854961
ran@flatrocktech.com

Planning

• Planning service: Yes
• How the planning service works: 1) Defining requirements & business analysis - initial focus is on determining the service requirements by stakeholder meetings, workshops, analysis of client documentation and systems.; ; 2) Forming a cloud strategy.; ; 3) Solution design and providing a proposal - upon clearer view of the problem, a proposal is tailored and submitted to the client. It potentially contains an outline of activities required to deploy the service, relevant resources and costs.; ; 4) Proposal review and clarifications with the client.; ; 5) During project, ongoing stakeholders' meetings / updates according to agile project management principles. ; ; 6) During projects, communicating insights from cloud monitoring and advisory on due adjustments to plan next.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • AWS
  • GCloud

Training

• Training service provided: Yes
• How the training service works: Flat Rock Technology can provide training on Microsoft Azure, Amazon AWS, and Google Cloud usage - administrator training and knowledge transfer in line with the cloud solution delivery. Additionally, clients can get support with user adoption activities.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure
  • AWS
  • GCloud

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The planning service by Flat Rock Technology facilitates cloud and cloud-to-cloud migration depending on the client scenario.; ; 1) For companies considering cloud migration & not sure how to evaluate on-premise vs cloud hosting solutions, Flat Rock Technology service offers consultancy for the cloud specifics starting from a high-level overview with the potential of going deep into specific details in various more advanced areas – technologies, deployment practices, monitoring, billing, etc. ; ; 2) For companies using cloud solutions for several months or years, Flat Rock Technology service we can offer evaluation of their current infrastructure, networks, VMs, resources, and cost for optimization purposes. Comparison between "as-is" and offered alternatives supports clients' cloud-to-cloud decision-making and clears out trade-offs.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • AWS
  • GCloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Flat Rock Technology can setup DevOps service for their clients:; ; 1) DevOps portal (connection with Azure Portal) Organizations setup, Projects setup; ; ; 2) CI/CD - Azure Pipelines setup;; DevOps service relate to automating the process of continuous delivery and continuous deployment and additionally benefits process optimization and quality assurance.; ; Furthermore, as a bespoke software vendor, Flat Rock Technology has an established testing process integrated with the development process. Every feature is tested before it goes to pre-production or production environments. The QA team creates test suites consisting of test cases that cover the most critical parts of the system. The use of a specialized test management tool ensures that the test cases are available for the whole team and could be maintained throughout the project, and allows the team to be agile enough when the requirements change.; We do provide performance testing including load and stress testing using cloud based tools such as Azure DevOps or industry standard tools like Apache JMeter.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Security testing
  • Security incident management
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Flat Rock Technology is flexible in its support offering and can adjust it to the specifics of the client's case. ; ; General IT support services cover: ; * Provision and manage Virtual Machines; ; * Implement a Network Infrastructure - Virtual Networks; ; * Manage Active Directory - Identity;; * Implement and manage Storage; ; * Deploy and manage App Service; ; * Provision, configure, and manage SQL Database; ; * Secure and manage Compliance of Resources; ; * Automate Workloads; ; * Migrate IaaS Workloads; ; * Cloud monitoring and Alerts - Azure Monitor (Application Insights, Log Analytics), Azure Advisor, Service Health, Activity Log;; * Manage Azure Office 365

Service scope

• Service constraints: No general service constraints. ; Consultancy and support is generally remote but on-site support is negotiable upon agreed price. Weekends and out of hours support are also subject to communication and both-sided agreement.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Depends on the severity of the question. During working week office hours (UTC +2) it is about 1 hour. The absolute maximum would be up to 1 business day for lower priority cases. Weekends' and out of office hours support is negotiable upon a tailored price, adjusted to the client case specifics.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Flat Rock Technology SLA levels conform with Azure SLA: https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services?lang=1 ; AWS SLA: https://aws.amazon.com/legal/service-level-agreements/?aws-sla-cards.sort-by=item.additionalFields.serviceNameLower&aws-sla-cards.sort-order=asc&awsf.tech-category-filter=*all ; GCloud: https://cloud.google.com/terms/sla Support levels can be client specific and negotiable. General costs are described in the pricing document and specifics are provided per client case. Flat Rock Technology provides technical account manager/cloud support engineers.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, Amazon, Google

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 06/2018
• What the ISO/IEC 27001 doesn’t cover: The whole ISO 27001 scope is covered with no exceptions.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery

  Fighting climate change

  Our cloud services at Flat Rock Technology are optimized for energy efficiency, reducing the carbon footprint associated with traditional on-premises data centers. By utilizing our services, public sector organizations can significantly lower their energy consumption and CO2 output, contributing to the global effort to combat climate change. Flat Rock Technology leads the charge in combating climate change, achieving carbon-neutral certification for three consecutive years. Through proactive measures and emissions offsetting since 2020, we've minimized our carbon footprint. Recognized by Carbon Neutral Ltd., our commitment underscores our dedication to a sustainable future.

  Covid-19 recovery

  Our cloud services play a crucial role in supporting organizations' response to the pandemic and facilitating recovery efforts. We create employment and re-training opportunities, particularly in high-growth sectors, helping individuals and communities affected by COVID-19 to transition back to work. Additionally, our services support the physical and mental health of those affected by the pandemic by enabling remote work and effective social distancing measures.

Pricing

• Price: £120 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ran@flatrocktech.com. Tell them what format you need. It will help if you say what assistive technology you use.