Vizst Technology

Vizst Technology Digital Signage Service (Creative, Design & Publishing)

Digital Signage solutions offering visual communication to convey key messaging and relevant content for organisations delivered via cloud based signage software.

Display content for text, images, video, real time data feeds, interactive and embedded content including emergency alerting.

Features

• Cloud Based Digital Signage
• Integrated Media Players and Screens
• Data Integration with API functionality
• Drag and Drop Editor
• Sensor Technology to measure interaction
• Custom templates
• Interactive Signage
• Live Data Feeds
• Bespoke design, support and implementation from Vizst Technology

Benefits

• Intuitive interface for easy updates
• Centrally manage multiple screens and locations
• Deliver professional design and information
• Secure cloud application meeting the highest security standards
• Multiple user management
• Pull real time data from multiple sources to present information
• Improve communication with visitors, customers or employees
• Fast updates allow for agile content updates

£250 a transaction a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@vizst.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

845487682192663

Contact

Sonia Krishnan
03333442204
tenders@vizst.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: We deliver the solution around a Wallboard interface.; ; Using this tool, we are able to connect to various API's, data feeds and web hooks, etc, as well as displaying multimedia.
• Cloud deployment model: Private cloud
• Service constraints: Service availability of this service is dependent on Wallboard and any 3rd party connections used, SLA’s and availability.
• System requirements:
  • Service availability is dependent on Wallboards SLA’s and availability.
  • Any webhooks must be Wallboard compatible.
  • For any data feeds, a constant connection must be available.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Vizst provide varied support levels for our customers, as below. Priority SLA Response: Normal = 8 hours, High = 4 hours, Urgent = 1 hour. Service request = 4 hours. Fast Track SLA Response: Normal = 4 hours, High = 2 hours, Urgent = 30 minutes. Service request = 4 hours. ; VIP SLA Response Times: Normal = 2 hours, High = 1 hour, Urgent = 15 minutes. Service request = 2 hours. Anything outside of the scope of the support agreement is not covered by the SLAs and will be considered on a case-by-case basis for all support packages.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: All accessibility testing and acceptance has been completed as part of our development programme.
• Onsite support: Yes, at extra cost
• Support levels: Vizst Technology provide multi-tiered support levels for our customers, these are listed below. Priority SLA Response Times: • Normal = 8 hours • High = 4 hours • Urgent = 1 hour • Service request = 4 hours Priority level support costs – Included with Bronze Package (from £500 per month all inclusive). Fast Track SLA Response Times: • Normal = 4 hours • High = 2 hours • Urgent = 30 minutes • Service request = 4 hours Fast Track level support costs – Included with Silver Package (from £1,000 per month all inclusive). VIP SLA Response Times: • Normal = 2 hours • High = 1 hour • Urgent = 15 minutes • Service request = 2 hours VIP level support costs – Included with Gold Package (from £1,500 per month all inclusive). Anything outside of the scope of the support agreement is not covered by the SLAs and will be considered on a case-by-case basis for all support packages. All customers, regardless of their support package, have access to technical pre-sales account management and support engineers.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding occurs for all managed service customers for the devices and users in scope. Documentation of every element is captured within our secure Configuration Management Database (CMDB) and data is classified to allow for easy support. A risk register is produced to identify and categorise potential service impacting events, how likely the event is, and the impact of the event happening. In addition, a full handover document to both the customer and the service support teams is created to allow the customer to understand how to engage our services, what SLAs are in place and what the escalation processes are. The support team are then provided with a handover document that details specific key information about the customer, what they do, what is supported, what the key services and priorities of those services are, and who the key points of contact are within a contract.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: For ease for the customer, Vizst Technology can simply one-click export all of the data within our secure Configuration Management Database (CMDB) that creates a password encrypted zipped file with all of the data. This is classified in an order the customer can follow.
• End-of-contract process: As this is a Managed Network, nothing is excluded from the handover to the customer at the end of the contract process, assuming the contract model is CAPEX. All data and licenses are handed to the customer. If the model is OPEX, a termination agreement will be drafted detailing the specifics of the contract, any termination fees, and options to purchase the equipment.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Microsoft Teams Admin Center allows administrators to manage team collaborations. Think of it as the moderator tool that admins can use to keep things organized and uncluttered. Through it, you can manage channels under each team and assign team owners to keep things orderly. In addition, you can adjust the privacy settings, classifications, and channel settings whenever you like.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: All accessibility testing and acceptance are done as part of our own development
• API: No
• Customisation available: Yes
• Description of customisation: Customers can customise their Microsoft Teams room experience to allow for bespoke technology integration.; ; Users can customise the solution based on the end equipment requirements, size of the rooms, audio acoustics of the room and integrations into other conference technologies.; ; The Vizst Technology team can assist with customisations around specific customer requirements.

Scaling

• Independence of resources: Our team work to a priority-based system meaning that depending on the severity of any incident, the team would assess the most urgent enquiry and respond accordingly. Additionally, we scale the team based on a number of considerations, such as monthly booked capacity, end points per service desk member under support, and ticket trending. Coupled with close analysis of expected new contracts within the overall business plan, we can predict when we are likely to need new staff and recruit ahead of the curve ensuring users are not affected by increases in demand.

Analytics

• Service usage metrics: Yes
• Metrics types: • CPU; • Disk; • HTTP request and response status; • Memory; • Network; • Number of active instances; Reporting types; • Real-time dashboards; • Regular reports; • Reports on request
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Wallboard

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported via the Teams Recording function for copies of meetings.
• Data export formats: Other
• Other data export formats: MP4
• Data import formats: Other
• Other data import formats: MP4

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service availability is all backed off by vendor specific SLAs. Due to the nature of our business, service credits are not offered/needed. Service desk services are available 24/7 regardless of vendor support.
• Approach to resilience: This information is available upon request as is all backed off to specific cloud-based vendor support.
• Outage reporting: As a public dashboard, this is not required, however our service team pro-actively contact customers if monitoring detects outages. On average, the time taken from identification of an outage to notifying customers of the issue is under 1 hour.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Access is restricted in management interfaces and support channels by either limiting or disabling the affected account. By restricting user permissions via limiting access to the account, we can limit the damage that is done if a customer account becomes compromised. RBAC permissions can be applied to achieve this. By disabling the account, users will be unable to use the account locally or remotely, ensuring the safety of the files/information.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISO Accelerator
• ISO/IEC 27001 accreditation date: March 2022
• What the ISO/IEC 27001 doesn’t cover: There are no limitations to our certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials Plus Certification
  • IASME GDPR Certification

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: IASME GDPR, Cyber Essentials Plus, and ISO 9001
• Information security policies and processes: Vizst Technology follow ISO 27001, 9001, IASME GDPR, and Cyber Essential Plus. All certificates held are current. Governance is achieved through a centralised staff training platform and compliance is achieved through reporting to line management for completion and achievement of that training. Our Operations Director, Dan Warren, will deal with any GDPR related issues that are reported.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: 1. Change Request: Request for Change (RFC) documented by the Change Initiator/Requestor within ticketing system by creating a change record. 2. Categorise/Prioritise: change urgency/impact on infrastructure, customer productivity, and budget assessed. 3. Analyse/Justify: develop change justification and identify potential infrastructure impacts (developing technical requirements, reviewing implementation steps, and roll-back plans). 4. Approve/Schedule: RFC submitted for Peer Review or to Change Advisory Board (CAB - including customer contacts) for approval/rejection. 5. Plan/Implement: minimising infrastructure and customer impact in line with RFC. 6. Post-Implementation Review: accepting, modifying, or backing-out the change; contacting customer to validate success; finalising change documentation within Autotask.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are assessed through bespoke customer Risk Registers. On-boarding engineers create the RR at service start and continually review at service meetings with the AM/Client Strategy Manager. Notification of potential Common Vulnerabilities and Exposures (CVE) from any vendor is assessed within 1 working day as to who is affected, what stepped changes need to happen to resolve the concern, and the customer contact is made aware. A change record is created assessing risk and peer/management/customer approval is sought before change is implemented. Information about potential threats is taken from the CVE list of publicly disclosed computer security flaws.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our Remote Monitoring Management (RMM) system is configured to allow us to know what is considered ‘normal’ and what is ‘abnormal’ for many specific monitors. If the system detects events outside these identified parameters, it will automatically log a ticket for the affected client, and depending on the type of event, will either: • Automatically run pre-designed automation scripts to remedy the event and automatically close the ticket; • Will log a ticket for a qualified engineer to resolve. Certain event types, such as compromises, are automatically categorised and set a high priority so engineers can act upon those instantly.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management system uses complex workflows to automatically categorise and assess impact for many events, such as pre-defined and agreed thresholds being breached and the system automatically logging a ticket, running a script and the ticket being closed automatically if the threshold returns within normal parameters. End users can log tickets either via phone, web-portal (directly into the ticketing system), email, or using direct communication methods such as Microsoft Teams. Incident reports are provided as part of monthly reports back to the customer and/or as live dashboards that the customer can access.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Vizst Technology is committed to promoting sustainability. Concern for the environment and promoting a broader sustainability agenda are integral to Vizst Technology’s professional activities and the management of the organisation. We aim to follow and to promote good sustainability practice, to reduce the environmental impacts of all our activities and to help our clients and partners to do the same. • Our Sustainability Policy is based upon the following principles: To comply with, and exceed where practicable, all applicable legislation, regulations, and codes of practice. • To integrate sustainability considerations into all our business decisions. • To ensure that all staff are fully aware of our Sustainability Policy and are committed to implementing and improving it. • To minimise the impact on sustainability of all office and transportation activities. • To make clients and suppliers aware of our Sustainability Policy and encourage them to adopt sound sustainable management practices. • To review, annually report, and to continually strive to improve our sustainability performance. Specifically, we are committed, amongst other initiatives, to: • Efficient printing, for example by double-siding all paper used and only printing where necessary. • Reducing the amount of waste produced by the business by encouraging employees to utilise reusable bottles, lunch boxes etc. • Ensuring that water/electricity is used responsibly by our staff by making sure lights, computers, taps etc. are turned off when not in use. • Recycling materials as extensively as possible by making sure we have paper, glass, plastic, and carboard recycle bins throughout the office. • Using technology to lessen the need for travel and reduce our overall carbon footprint and use public transport wherever possible when travelling is unavoidable.
• Covid-19 recovery:

  Covid-19 recovery

  N/A
• Tackling economic inequality:

  Tackling economic inequality

  We are fully committed to the principle of Corporate Social Responsibility (CSR) and aim to ensure that no relevant policy decisions are made within the business, without first evaluating the potential CSR impact. To tackle economic inequality, Vizst will commit to hiring two apprentices if successful. We recognise that employing apprentices is a valuable way to upskill the local labour market and provide training opportunities with several of our directors developing via the apprenticeship route. Where possible, we hope to drive our recruitment of people from low-income backgrounds, BAME communities and those from the NEET category. As such, we refer all opportunities to local Jobcentres and work with local recruitment agencies and colleges to ensure vacancies are circulated within the area. In the event a skills gap is identified when undergoing monthly employee reviews as part of employee personal development plans, Vizst will actively support the employee(s) to undergo relevant training courses. We utilise a DMAIC approach while developing and implementing social value principles, utilising the Six Sigma DMAIC approach to identify any shortfalls or methods for improvement. Summarised, the DMAIC approach will entail: • Define: the issue/area is defined • Measure: the extent is measured. • Analyse: Root cause analysis is undertaken through investigations, identifying potential causes • Improve: improvement measures are suggested and implemented. • Control: increased frequencies Along with the DMAIC approach Vizst will utilise the ability to collect direct feedback in the form of community surveys or online comment sections. We will be able to identify any trending service shortfalls. The data will be kept safe and secure accessible only by our Head of HR who will review these on a weekly basis.
• Equal opportunity:

  Equal opportunity

  Documented in our Equal Opportunities Policy, as well as in staff handbooks, our approach to recruitment, training and promotion has been developed based on best practice and statutory requirements such as the Equality Act 2010 guidance from the Equality and Human Rights Commission. In terms of recruitment, we: • Conduct quarterly reviews of our workforce, striving to ensure it represents the demography of the areas in which we work. • Utilise pre-prepared, anonymous application packs to eliminate potential prejudice from the application process. • Offer guaranteed interview schemes for disabled and protected characteristic individuals should they meet the criteria of a given job. The above are enabled through our Recruitment Policy, in conjunction with our Equal Opportunities Policy. Mandatory equality and diversity training is delivered to all staff, covering: • Our equality and diversity policy and its principles. • What constitutes as discrimination and how to report it. • Protected characteristics under the Equality Act 2010. • Positive equality and language techniques. • Fair recruitment and selection. This is then promoted through our positive equality culture, via: • Noticeboards: Reiterating our commitment to equality and creating positive workspaces, noticeboards provide contact details for senior staff to raise any equality issues with, as well as our commitment to maintaining fair, positive workspaces. • Office talks: We hold equality talks to discuss new initiatives and contributing to a positive equality culture, with focus on topics such as our zero-tolerance policy to discriminatory behaviour and inclusiveness. • Subcontractors: Where utilised, subcontractors are required to evidence their own equality and diversity commitments and adhere to our policies and procedures, with equality training delivered by ourselves as part of our induction. • Reviews: Our Equal Opportunities Policy is reviewed annually, following incidents or changes to best practice to ensure maximum effectiveness.
• Wellbeing:

  Wellbeing

  We understand how vital it is to improve the economic, social, and environmental wellbeing in the deliverable area. Therefore, we will strive to meet these areas of social value with the methods outlined below. Our organisation is keen to support and become involved in community initiatives and charitable work. We currently do this in the form of sponsorship and donations to national and local charities, which may be suggested by our staff, and the funding of community projects. Every suggestion is given due consideration. We recognise the importance of education in our community and supporting individuals during this process is key to advancement. We actively encourage our employees to progress professionally, offering training courses which are often funded by ourselves. We also offer a number of work experience placements in partnership with local schools to help reduce the number of those who are Not in Education, Employment, or Training (NEET). We keep our staff fully informed of our policies and procedures and we encourage them to share their ideas with us on both internal processes affecting them, and the way our service is provided to customers/clients. We maintain an open and honest approach to all of our communications, both internally with staff and externally with clients and stakeholders. Copies available online at Terms & Conditions - VIZST Technology, or on request to sales@vizst.com.

Pricing

• Price: £250 a transaction a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@vizst.com. Tell them what format you need. It will help if you say what assistive technology you use.