Virtualstock Ltd

Virtualstock Marketplace

The Edge delivers scalable, digital technology, combining best-in-class eProcurement functionality, including an "Consumer-style" online marketplace, with integrated procure-to-pay (P2P), incorporating; product information management (PIM), catalogue management, e-invoicing, track and trace and analytics. Built using agile technology, The Edge delivers real-time interoperability and an exceptional user experience. GS1/GDSN/PEPPOL compliant.

Features

  • End to end e-invoicing including an Integrated PEPPOL Access Point
  • Consumer-style interface with built-in behavioural insight
  • Flexible environment permits easy uploading of all supplier catalogues
  • Millions of classified and categorised products
  • Complete visibility of supplier pricing and alerting of pricing changes
  • Comprehensive and easy to use search feature
  • Masking to drive contract compliance
  • Real-time track and trace visibility across the order lifecycle

Benefits

  • Rapid deployment via agile delivery
  • GS1 Certified Product Information Management (PIM)
  • Enables suppliers to manage multiple price lists
  • Dramatically reduces PO/invoice queries
  • Enables organisations to achieve substantial cost of goods saving
  • Connects with any existing IT infrastructure
  • Accredited PEPPOL Access Point for eOrdering and eInvoicing
  • Easy to use intuitive interface

Pricing

£6,000.00 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gareth.mcfarlane@virtualstock.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 4 5 6 6 0 9 5 9 0 6 1 2 9 4

Contact

Virtualstock Ltd Gareth McFarlane
Telephone: 07720898752
Email: gareth.mcfarlane@virtualstock.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
The Edge has regular maintenance windows of which customers are notified at least 7 days in advance.
In these cases downtime is restricted to a 60 minute window which is outside of core working hours.
System requirements
  • Internet Access
  • Minimum Hardware requirements can be provided by Virtualstock upon request

User support

Email or online ticketing support
Email or online ticketing
Support response times
Service Coverage and associated response times are determined by the respective Service Tiers (known as Standard, and Premium) and you can upgrade at anytime from Standard. Full details of the Tiers and response times can be found in our T&Cs document.

As part of any engagement we would discuss and agree the services and support for those services that you require, along with the response times expected. These would feature in our proposal for your consideration.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We would discuss and agree with you the support levels that you were looking to acquire and we would create a service support proposal for your consideration. This would set out the services to be supported, the service levels and the response and resolution times across the hours of support, the help desk arrangements, integration with your service management desk, reporting and communication, account management and the monthly cost of providing the service. Typical response times are as follows: Case Severity/Response Times - General guidance: < 24 hours, System impaired: < 12 hours, Production system impaired: < 4 hours, Production system down: < 1 hour, and Business-critical system down: < 15 minutes.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Virtualstock’s onboarding process for The Edge includes:
-Development of a Statement of Work / Configuration Document Set up / development phase
-Supplier On boarding
- User set up and configuration
-Go live Support
-Post Go Live (Business as Usual)

Prior to go live Virtualstock will conduct a train the trainer exercise. This
may be the Key Client Contact or other named individuals who will be responsible to train client users.

The Edge comes with a complete set of user guides. The user guides are updated on a regular basis in line with the product development releases.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
If a customer decides to stop using any of the Virtualstock services, the appropriate service will be turned off for that customer. Any data held by Virtualstock can then be exported in an appropriate format that can be agreed with the customer. Subsequent to the data export, the client’s
information held by Virtualstock will be securely removed from the service.
End-of-contract process
At the end of a contract we shall afford any customer 10 Business Days within which you may download or export your Data including any Personal Data from The Edge and move it to another platform. Any further services or prolonged access can be discussed with Virtualstock and a cost provided.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All functionality for the Edge4Health is available across mobile and desktop services.
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
Yes
What users can and can't do using the API
Users are able to contact the Virtualstock service desk for any discussions or request for access to The Edge APIs. Our in house technical and engineering teams can provide guidance and support with relevant documentation on the API setup and ongoing management.

There are no restrictions on the number of users who can access the API. The only restriction for any user is to ensure they have the correct permissions via the API.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
The Edge Service is hosted and auto-scaled on IBM Cloud.
We undertake regular performance and vulnerability tests to ensure the highest levels of access and performance.

Analytics

Service usage metrics
Yes
Metrics types
Metrics including, but not limited to, the following can provided upon request on a weekly basis:

Number of users
Last Login Date
Number of Catalogues
Number of Supplier Managed Catalogues
Number of Buyer Managed Catalogues
Number of Price Files
Number of Supplier Connections
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
CSV. Excel.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The Edge has an uptime of 99.5% (based on 730 hours a month this equates to a maximum unscheduled down time of 3.5hrs per month).

If the SLA of 99.5% availability of the The Edge is breached in a single calendar month, then Virtualstock shall provide up to a maximum SLA Credit of 1% of the fees for the use of the The Edge during the same calendar month.
Approach to resilience
Virtualstock’s Edge services are provided by a modern data centre that is a best-in-class, infrastructure-as-a-service provider.

More information is available upon request.
Outage reporting
Any outages will be reported via email alerts.
These automated alerts are provided 24/7. In the unlikely event of primary service outage steps will be taken to restore service immediately (365/24/7). When service is restored the client will receive a major incident log.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Restricted to internal staff only, maintained on a regular basis.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
DNV.GL
ISO/IEC 27001 accreditation date
07/01/2019
What the ISO/IEC 27001 doesn’t cover
Nothing was out of scope as part of this certification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have a working and effective ISMS that all employees are aware and understand. Adherence to the polices are done via ad hoc auditing, regular reviews, internal audits and external audits.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Fully described in Change Management Procedure
Key components to the company’s Change Management program include:
Accurate Documentation – Identify the information relevant to a specific change that needs to be collected throughout the change management process.
Continuous Oversight – Change Advisory Board (CAB) The CAB is tasked with balancing the need for change with the need to minimize risks.
Formal, Defined Approval Process – All changes will follow the established multiple level approval process to ensure routine changes are completed with minimum restrictions while complex, high impact changes receive the oversight necessary to guarantee success.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Fully described in our Vulnerability and Threat Management Policy. At a high-level, vulnerabilities are identified in various ways; pen-testing, vulnerability scanning, risk assessments, third-parties and BAU work.
New vulnerabilities shall be assigned a priority. The most critical and highest risk vulnerabilities shall be assigned a score of “HIGH”. Vulnerabilities with a CVSS score of 7.0 or above shall be assigned a score of “HIGH”.
All system components and software shall be protected from known vulnerabilities by having the latest vendor-supplied security patches installed. The vulnerabilities that are scored as “HIGH” will be addressed within one week.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All user endpoints have endpoint protection in place that covers AV, device management, software installs. These logs are shipped centrally and alerts are triggered.
Log information from the edge are sent to our elasticsearch stack via wazuh in production, and new relic lists logins on all environments. We use WAZUH for SIEM currently.
Incident management type
Supplier-defined controls
Incident management approach
Fully described in our incident management policy. At a high-level, once an incident is reported, it is assessed by InfoSec to identify the severity, urgency and potential impact to Virtualstock. Depending on this assessment will determine how the incident is further managed. For example, a Significant Incident (P2) the senior leadership team need to be informed, but a Minor Disruption (P4) only the team manager. Urgency levels range from response between 15 mins (P1) to 1 day (P5) and recovery between 4 hours (P1) and 6 months (P5).

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Tackling economic inequality

Tackling economic inequality

The Virtualstock marketplace enables suppliers, irrespective of their size or location, to be able to upload and manage their product, pricing and order data. This gives suppliers the opportunity to access a market and customer base that may previously been unavailable.
The Virtualstock marketplace also gives the Public Sector the opportunity to make significant savings through access to a marketplace and enabling greater transparency and efficiency through the supply chain.

Pricing

Price
£6,000.00 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gareth.mcfarlane@virtualstock.com. Tell them what format you need. It will help if you say what assistive technology you use.