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Magia CX UK Ltd

Oracle HCM ME Employee Experience Platform Support Services

Set-up, delivery, implementation, and ongoing support: Oracle HCM ME employee experience platform; Oracle Digital Assistant (ODA); HR & IT Helpdesk.
Integration: Oracle CX; Oracle OCI; Oracle HCM; AWS; Microsoft Oracle E-Business Suite

Features

  • Support and configure Oracle HCM ME employee experience platform
  • Self-service experience for employees and line managers
  • Self-service answers based on Company policies and procedures
  • HR staff can keep self-service answers up to date
  • Employees can ask sensitive questions anonymously
  • Tailor the employee experience for individuals to reflect their needs
  • Multi-channel and multi-device service
  • Tailor Oracle Journeys for employer and employee specific services

Benefits

  • Give your employees, HR Staff and Managers time back
  • Employees get a service tailored to their needs
  • Relieve the stress of not knowing organisational knowledge
  • Remove inconsistent advice
  • Access anytime, anywhere with omni-channel support

Pricing

£250 to £1,485 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@magiaconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 4 5 9 8 1 5 7 0 9 4 2 1 7 3

Contact

Magia CX UK Ltd Business Development Team
Telephone: +442070393539
Email: info@magiaconsulting.com

Planning

Planning service
Yes
How the planning service works
Provide expertise in analysing requirements and provide recommendations for configuring Oracle HCM ME employee experience platform. Proven implementation capability will enable client staff to fully appreciate and participate avoiding common pitfalls. Expert help in transitioning fully to the Cloud, from business analysis, user experience, and design, through to architecture, development, testing, production support and training.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Oracle HCM ME employee experience platform
  • Oracle HCM Journeys
  • Oracle HCM HR Help Desk
  • Oracle HCM Celebrate
  • Oracle HCM Digital Assistant
  • Oracle HCM Connections
  • Oracle HCM Touchpoints
  • Oracle HCM Grow
  • Oracle Intelligent Advisor
  • Oracle Cloud HCM

Training

Training service provided
Yes
How the training service works
We provide training in all aspects of Oracle HCM Helpdesk, Employee Experience and Oracle ME as well as Oracle Intelligent Advisor (Oracle Policy Automation (OPA)).
Our services include:
- OPA rule author foundation training (1 or 2 weeks) - this is classroom-based basic training to new starters without any previous experience of the software.
- OPA rule author intermediate and advanced training - modules include advanced entities, inferred entities, BI publisher, and testing.
- OPA Centre of Excellence establishment and support.
- Tailored training services to create specific production-ready deliverables by the end of the course.
- Oracle B2C Service training, particularly in relation to integrating with Intelligent Advisor.
- Training for all versions of OPA.
- Training for policy model upgrades and cloud transition, including the use of the OPA hub.
We can also create bespoke training courses for OPA (functional and technical) to meet the specific requirements of our clients.
Training is tied to specific services
Yes
Services the training service works with
  • Oracle Policy Automation
  • Oracle B2C Service
  • Oracle HCM Helpdesk
  • Oracle Employee Journeys
  • Oracle ME

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We can take your current environment and help move this either to a fully managed third party cloud environment such as Azure, AWS or Oracle Cloud. We are experienced in moving legacy applications into private on premises cloud solutions.

We have the benefit of having done this for several Government projects and the proven track record of successful cloud migrations & implementations.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Oracle HCM ME employee experience platform
  • Oracle HCM Journeys
  • Oracle HCM HR Help Desk
  • Oracle HCM Celebrate
  • Oracle HCM Digital Assistant
  • Oracle HCM Connections
  • Oracle HCM Touchpoints
  • Oracle HCM Grow
  • Oracle Intelligent Advisor
  • Oracle Cloud HCM

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We carry out best practice and architectural reviews as a standard part of our services, and provide support for clients to set up their own personalised best practices through to their own Centre of Excellence.

We apply industry standard techniques for quality assurance and use technologies such as Loadrunner to fully performance test the built cloud environment.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide services related to Oracle HCM Helpdesk, Oracle Employee Journeys, Oracle ME, Oracle Intelligent Advisor (Oracle Policy Automation, OPA), Oracle Digital Assistant, Oracle Service Cloud and (Oracle B2C Service or Oracle RightNow). We support Microsoft, AWS and Oracle platforms.

Service scope

Service constraints
We endeavour to travel to client's sites based in any location in the country, but there may be some constraints based on location, particularly in relation to out of hours support.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
SLAs to be negotiated but we are flexible and endeavour to meet customer needs with regards to this
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
We will implement the system of the customer's choice should this requirement arise.
Web chat accessibility testing
We will implement the system of the customer's choice should this requirement arise and commission necessary testing.
Support levels
We provide production support for clients systems, which is negotiable on a case by case basis, based on the systems in place.

We also provide general Oracle Policy Automation support, for which bespoke packages can be created based on client needs, ranging from 24/7 support to capped times and availability.

We are able to provide both technical Account Managers and Cloud Support Engineers, as well as full Project Management services.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Oracle

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

We are a small business supporting our CEO, Diversity Officer, and employees as volunteers for the not-for-profit organisation UK Oracle User Group, which is a community organisation for supporting and empowering individuals in the Oracle Ecosystem. The UK Oracle User Group runs initiatives including mentoring, coaching, and support for the next generation of Oracle professionals. Our CEO, Leona, is the volunteer CEO of UK Oracle User Group and Founder of SHINE, a mentoring programme in the Oracle community, with the first cohort supporting 50 women in tech. Our Diversity Officer, Nicole, is the SHINE mentoring programme coordinator and plays a significant role in the programme. We also support a number of other DEI initiatives, such as Tech She Can, LMF Network, Women in Tech: Global Movement and Tech Talent Charter, by being signatories, completing our required actions or volunteering mentoring time. We have also signed up for Disability Confident, an initiative run by DWP, with a status of Committed. We are members of Neurodiversity in Business, and our CEO volunteers as a mentor at the University of Westminister. Our organisation fully supports our CEO's participation as a delegate at UN Women's recent gender equality conference, the Commission on the Status of Women (CSW68). CSW is the principal global intergovernmental body exclusively dedicated to shaping global standards on gender equality and the empowerment of women.

Pricing

Price
£250 to £1,485 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@magiaconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.