EntServ UK Ltd part of the DXC Technologies Group

DXC Technology MLOps Accelerator and Advisory Services

DXC’s MLOps Accelerator and Advisory Services offering helps organisations to professionalise their AI initiatives by achieving the highest degree of MLOps maturity. Standardization and streamlining of ML lifecycle management means reduced deployment times from experiment to production, end-to-end visibility into all productionised models and resilient model operations supported by automation.

Features

• Multidisciplinary team with broad expertise in the ML lifecycle
• Provide structure and automation to lifecycle management of ML systems
• Cloud agnostic: Microsoft Azure and Amazon Web Services (AWS)
• Advance monitoring: testing models, automated alerts, retraining for model deterioration
• 3 engagement levels; MLOps Core, MLOps Integration, Managed MLOps
• Automated monitoring of data quality: training and consumption levels
• End-to-end traceability and reproducibility
• Clustered infrastructures, flexible environments and micro service best practices
• Responsible and ethical AI: explainable and bias free models
• Library of community-based access to REST APIs

Benefits

• Ensure models move from experimentation phase to production, increasing profitability
• Reduce operations cost through automation and end-to-end monitoring
• Increase business satisfaction with AI, fostering a culture of collaboration
• Quickly deployable and built from native services
• Service based customisation enabled due to modular solution design
• Model versioning, monitoring, retraining increases service robustness/decreases number of incidents
• MLOps: scalable, automated deployment, fully secured environment
• The CI/CD pipeline manages the change/release management process
• Multi-tenant shared environments allow for professional collaboration
• Business process efficiency improved by integrating AI results

£557.00 to £2,186 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

845987375717553

Contact

DXC Frameworks Team
+44 330 105 8389
ukitenders@dxc.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft Azure and Amazon Web Services
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Microsoft software licenses required, can be provided
  • AWS software licenses required, can be provided

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1 hour during normal UK business hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Synchronous conferencing is available via Microsoft Skype or Microsoft Teams, with dial-in options available.
• Web chat accessibility testing: Not tested by Reseller, but Microsoft are conducting testing and implementing feedback into their Synchronous conferencing packages. This will include screen-reading and navigation capabilities.
• Onsite support: Yes, at extra cost
• Support levels: Details available on application
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a mix of training options for users from online user based training, user documentation and web based eLearning style training courses. We also provide support for ongoing training and exposure to new features as they are released.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Details upon application
• End-of-contract process: A customer may terminate a Subscription at any time during its Term; however, they must pay all amounts due and owing before the termination is effective. Included in the price of the contract is all the hardware and software as agreed at the time of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: The architecture of the accelerator is designed to be completely customisable to the clients needs, the model is also able to be adapted to the clients needs and desires.; Depending on the way the client wants to engage with MLOps, either the client can customise it, or the DXC MLOps team can customise it for them.; The customisation can be done through changing code within the scripts of the pipelines deployed within the accelerator.

Scaling

• Independence of resources: DXC will survey the users you have and the type of licenses they need. We will also look at the functions they will perform. We will then provide this data to Microsoft/AWS in order to properly size the infrastructure required.

Analytics

• Service usage metrics: Yes
• Metrics types: A technical dashboard is deployed, showing the performance of the accelerator, for example, accumulated costs and forecasts, CPU utilisation for the different clusters, endpoint usage and model metrics. These widgets are customisable to the client and what they would like to see. For example, endpoint requests, endpoint predictions, evaluation pipeline status, training pipeline status and model maintenance service pipeline executions
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, AWS

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The data can be exported at all points during the accelerator, by going into the storage account set up specifically for the MLOps accelerator. The predictions data/output from the model can be exported through a REST API, but this can be customised to meet the clients need, for example to an EDGE device.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • JSON
  • TXT
  • JPEG
  • PNG
  • Customisable to any data format
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON
  • TXT
  • JPEG
  • PNG
  • Customisable to any data format

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Security-hardened infrastructure that Microsoft provides, controls and monitors 24 hours a day, seven days a week. Microsoft uses a variety of technologies to block unauthorized traffic to and within Microsoft datacenters. Connections that are established between customers and Microsoft datacenters are encrypted by using industry-standard Transport Layer Security (TLS). This establishes a secured browser-to-server connection, which helps provide data confidentiality and integrity between the desktop and datacenter. A redundant network provides failover capability and helps ensure network availability.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Microsoft uses several network security technologies to protect client's cloud services and data, and block attacks. •Firewalls and perimeter firewalls •Intrusion detection systems/intrusion prevention systems detect and identify suspicious or undesirable activities that indicate intrusion •Partitioned LANs •Multi-tier topology •Traffic isolation •Cross-premises connectivity enables you to establish connections between a virtual network and multiple on-premises sites, or other virtual networks in Azure, by using VPN gateways or third-party virtual appliances. •Access Control Lists •Azure Security Center provides a centralized portal from which you can secure resources you place in Azure

Availability and resilience

• Guaranteed availability: Details upon application
• Approach to resilience: Details upon application
• Outage reporting: https://azure.microsoft.com/en-gb/support/trust-center/; https://docs.aws.amazon.com/security/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: https://azure.microsoft.com/en-gb/support/trust-center/; https://docs.aws.amazon.com/security/
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd’s Register
• ISO/IEC 27001 accreditation date: 28/05/2018
• What the ISO/IEC 27001 doesn’t cover: Available on Request
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 18/06/2020
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: https://azure.microsoft.com/en-gb/support/trust-center/; https://docs.aws.amazon.com/security/
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: https://azure.microsoft.com/en-gb/support/trust-center/; https://docs.aws.amazon.com/security/

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: https://azure.microsoft.com/en-gb/support/trust-center/; https://docs.aws.amazon.com/security/
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: https://azure.microsoft.com/en-gb/support/trust-center/; https://docs.aws.amazon.com/security/
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: https://azure.microsoft.com/en-gb/support/trust-center/; https://docs.aws.amazon.com/security/
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: https://azure.microsoft.com/en-gb/support/trust-center/; https://docs.aws.amazon.com/security/

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We recognise the impact companies have on the environment we all live in. We are committed to being net zero by 2050 in the UK. The Science Based Targets initiative (SBTi) has validated our near-term emission reduction target of 65% by FY30 against our FY19 baseline as being in line with minimizing global warming to 1.5°C. In FY23, 96% of the energy we purchased in the UK was renewable. We are continually improving the efficiency of our offices and data centers, and are ensuring that our data centers are certified under the ISO 50001 energy management system standard. We are also advancing the sustainability of our IT services, helping our customers to become more sustainable. We are members of the Green Software Foundation, a non-profit with the mission to build a trusted ecosystem of people, standards, tooling and best practices for creating and building green software. We help our customers increase their energy efficiency and reduce their environmental impacts with proprietary technology and next-generation solutions such as cloud computing, desktop virtualization and data center management. We will build on our existing programme of sustainability activities to deliver additional environmental benefits in the performance of the contract.

  Tackling economic inequality

  We provide high-quality learning and development opportunities to young people via our Early Careers Programme and Digital Futures Academy. Our Early Careers Programme provides development opportunities and training to enable young people to jumpstart their careers. We focus on developing potential, and our programme is designed to broaden and deepen knowledge. DXC and Manchester United Foundation have partnered to launch the DXC Digital Futures Academy, a four-year education programme for secondary-school students in the Greater Manchester area. The academy aims to support, inspire and empower young people, connecting them to opportunities and enhancing their career prospects in the technology sector. 50 students aged 12-13 years old are participating in the programme, which includes teaching technology, personal and professional development skills. We will build upon our existing programme of activities to create new jobs and new skills during the performance of the contract.

  Equal opportunity

  We are building an inclusive, high-impact culture based on equitable practices and diverse employee perspectives. We achieve this through our focus on impact-driven programmes - for example, the DXC Dandelion Programme. The DXC Dandelion Programme provides an environment that supports and celebrates the talents and skills of neurodiverse people — such as those with Autism, ADHD or Dyslexia — and helps them build valuable skills to pursue a career in information technology. The DXC Dandelion Programme has been awarded a Silver award for Best Learning Programme that Supports and Promotes Diversity, Equity and Inclusion from the Brandon Hall Group. We are also a Disability Confident organisation in the UK and achieved a top score of 100 in the 2023 Disability Equality Index. 99% of our global workforce is enabled to work virtually, including from home, and all of our people are able to apply for flexible working, supporting the needs of diverse individuals. We also support a diverse, inclusive and equitable culture through our Employee Resource Groups. They provide support, networking and allyship to diverse individuals, as well as valuable feedback to the organisation on how it can better support diverse communities. Our ERGs work closely with HR to continuously evolve our best practice. We have several ERGs including for: ; • Gender ; • Race and ethnicity ; • Disability and neurodiversity ; • LGBTQ+ ; • Armed forces ; ; We will build upon our existing programme of diversity, equity and inclusion activities to support equal opportunity during the performance of the contract.

  Wellbeing

  Caring is core to our values. We take care of each other and work as a team to build a sustainable company that supports our communities. This includes supporting the health and wellbeing of our people and wider society. As a virtual first organisation, 99% of our global workforce is enabled to work virtually, including from home. Working from home can be more inclusive for people with disabilities, health conditions and caring responsibilities. We also run several programmes to support the physical and mental health of our people. This includes:; Wellbeing Awareness Programmes. Working with our partners and delivered by Wellbeing Champions alongside HR, we provide a number of awareness programmes and activities throughout the year centered on improving the health and wellbeing of our employees. For example, walking challenges, healthy eating programmes, and financial planning support.; Employee Assistance Programme, supporting the personal matters of our people. Services are available 24/7, 365 days a year, and include counselling, online CBT and critical incident support, as well as health checks, mood trackers, and wellbeing articles. ; Mental Health First Aiders. We work with Mental Health First Aid England, a social enterprise, to train our employees as Mental Health First Aiders (MHFAs). ; We will build upon our existing programme of wellbeing activities to support the wellbeing of the workforce in the performance of the contract.

Pricing

• Price: £557.00 to £2,186 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.