hedgehog lab

Mobile App Strategy and Consulting

hedgehog lab delivers expert mobility consulting to help public sector organisations develop and implement enterprise-wide mobile strategies. Services include mobile platform evaluation, app roadmaps, security policies, cost optimisation and change management - enabling secure, productive mobile workflows.

Features

• Mobility maturity assessments and roadmap planning
• Evaluation of mobile platforms, devices, apps and management tools
• Mobile app portfolio strategy and deployment planning
• Mobile security policy and compliance framework design
• Mobile cost optimisation through TCO analysis and ROI modeling
• Mobile governance models and change management plans
• Integration of mobile with cloud, IoT and other digital technologies
• Vendor-neutral recommendations across all major mobile platforms
• Proven methodologies aligned to mobility maturity models
• Flexible engagement models from advisory to implementation

Benefits

• Develop a comprehensive, future-proof enterprise mobility strategy
• Select optimal mobile platforms, apps and management solutions
• Secure and productive mobile workforce and workflows
• Mitigate mobile security risks and ensure compliance
• Optimise mobile costs and demonstrate ROI
• Smooth transition to mobile-enabled business processes
• Seamless integration of mobile into broader digital transformation
• Unbiased, best-of-breed technology recommendations
• Leverage industry-leading mobility frameworks and best practices
• Flexible consulting support tailored to your requirements

£190 to £1,750 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at malcolm.seagrave@hedgehoglab.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

846083638598473

Contact

Malcolm Seagrave
0333 2423132
malcolm.seagrave@hedgehoglab.com

Planning

• Planning service: Yes
• How the planning service works: Our Mobile Strategy service includes comprehensive planning for implementing enterprise mobility solutions involving cloud hosting and software. Our crucial planning activities include:; Business Analysis; - Conduct mobility needs assessments across different user groups and workflows; - Analyse current infrastructure, applications and processes; - Define mobility goals, priorities and success criteria aligned to business objectives; ; Solution Design; - Architect the end-to-end mobile solution spanning devices, apps, data and cloud services; - Design integrations between mobile and existing on-premise/cloud systems; - Plan mobile app development, deployment and lifecycle management processes; ; Security Architecture; - Develop mobile security policies covering devices, apps, data and cloud services; - Design authentication, encryption and access control mechanisms; - Ensure compliance with relevant security standards and regulations; ; Our mobility experts leverage proven methodologies to deliver detailed implementation roadmaps, solution designs, security blueprints and migration plans tailored to your requirements. This enables successful cloud-enabled mobile deployments.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: As part of our consulting engagement, we provide knowledge transfer and upskilling for your teams to leverage cloud technologies for mobile solutions.; ; Our mobility experts work closely with your developers, architects and operations staff to share best practices around:; - Developing and deploying mobile apps on cloud platforms; - Integrating mobile apps with cloud services and APIs; - Hosting and scaling mobile app backends in the cloud; - Managing mobile devices and apps through cloud-based MDM/EMM solutions; - Monitoring and optimising performance of cloud-hosted mobile workloads; ; While formal training courses are not included, our consultants ensure knowledge transfer occurs throughout the strategy definition and implementation planning phases. This upskills your teams on effectively utilising the cloud for your mobile initiatives.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our service includes critical planning and design activities to enable the successful adoption of cloud hosting and cloud software for mobile solutions.; ; Our consultants work closely with your organisation to understand existing on-premise systems and infrastructure. We then architect the future state mobile solution by leveraging cloud services from providers like AWS, Azure, and Google Cloud. ; ; This includes:; - Designing integrations and data flows between mobile apps and your cloud/on-prem systems; - Specifying cloud hosting requirements for mobile apps, services and data; - Mapping migration paths from legacy to cloud-based mobile management platforms; - Developing a roadmap for transitioning to cloud-enabled mobile processes and workflows
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: AS part of our mobile consulting, we help define your mobile solutions' QA strategy, processes and tools.; ; Our experts work closely with your development teams to understand testing requirements across mobile use cases. We then provide recommendations on:; ; - Establishing a mobile testing centre of excellence; - Implementing automated testing frameworks for mobile apps; - Defining performance testing approaches for mobile apps and cloud services; - Integrating mobile testing into your DevOps/CI/CD pipelines; - Leveraging mobile device clouds and emulators/simulators for test execution

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We ensure comprehensive support processes are defined as part of the overall enterprise mobility strategy.; Our consultants work with your teams to design support models covering:; - Monitoring and incident management for mobile apps, devices and cloud services; - Establishing a mobile service desk and support tiers; - Defining SLAs and escalation paths for different support scenarios; - Integrating mobile support into your existing IT service management processes; - Planning for mobile app updates, OS upgrades and platform transitions; - Implementing self-help resources and knowledge bases for mobile users; ; By incorporating support requirements upfront during the strategy phase, we enable your organisation to effectively maintain and support the cloud-based components of your mobile solution throughout its lifecycle, maximising availability and productivity.

Service scope

• Service constraints: No constraints

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Ticket response times and SLAs are agreed with each individual customer on a per contract basis.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Each of our engagements is led by an Account Manager or Client Partner. Support levels and SLAs are agreed with each customer on a per-contract basis.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Approachable
• ISO/IEC 27001 accreditation date: 29/07/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality

  Fighting climate change

  At hedgehog lab, we are fully committed to combating climate change in alignment with the UK government’s environmental policy objectives. We have embedded sustainability as a core corporate goal, supporting the UN Sustainable Development Goals and targeting net zero emissions across our operations by 2030. We are also applying for B-Corp certification to hold ourselves accountable to even higher environmental and social standards.; ; Our cloud consulting and managed services prioritise sustainable design principles to minimise environmental impacts. We architect cloud solutions optimised for energy efficiency, leveraging green cloud technologies like serverless computing, containerisation and workload automation. Our cloud management capabilities also enable customers to measure, report and reduce emissions from their cloud footprints.; ; We are fostering a culture of environmental stewardship among our workforce. Our offices feature electric vehicle charging stations, cycle-to-work schemes, and energy-efficient equipment to promote sustainable practices. We encourage our team to use sustainable transport systems (trains instead of planes) and encourage flexible & remote working with our teams and customers to reduce our carbon footprint.; ; Furthermore, we are investing in innovative cloud products and services focused on environmental monitoring, carbon footprint management, and enabling the transition to green energy sources. ; ; Our partnerships extend to renewable energy providers, smart city projects, and other organisations that drive sustainable transformation.; ; Within our supply chain, we prioritise working with vendors demonstrating a solid environmental commitment through science-based emissions reduction targets and circular economy principles. ; ; We also offer digital sustainability training and mentorship to customers and diverse suppliers in our ecosystem.

  Covid-19 recovery

  We recognise the profound impacts COVID-19 has had on employment, business resilience, community wellbeing and ways of working. ; ; Through our G-Cloud offerings and corporate initiatives, we are taking targeted actions to drive an inclusive economic recovery aligned with the government's priorities.; ; In January 2024, we invested in relocating our headquarters to a new SmartScore-certified office designed with employee health and wellbeing at its core. This world-class facility enables hybrid and flexible working models that empower our teams to work productively, whether on-site, remotely or a blend of both. We are doubling down on these flexible practices to create opportunities for groups like working mothers to re-enter the workforce after being impacted by COVID-19.; ; We provide comprehensive support to our employees through partnerships with providers like Spill for mental health assistance and Bippit for financial well-being. These resources promote better working methods and create economic opportunities by helping our teams manage stresses from the pandemic.; ; hedgehog lab is headquartered in the North East, creating high-value jobs and graduate opportunities in this region while attracting investment from our client base predominantly in London. We actively engage with local schools and universities to provide professional skills training that prepares students for cloud computing and digital services careers.; ; Our consulting services help organizations modernise their IT infrastructure for resilience. We design secure cloud solutions that enable remote work, automate processes, and rapidly scale resources in line with demand fluctuations. This allows businesses to operate resiliently through disruptions like COVID-19.

  Tackling economic inequality

  We are committed to creating economic opportunities and driving inclusive growth, especially in underserved regions. Through our community engagement programs, we take targeted actions to tackle economic inequality in alignment with the government’s policy objectives.; ; Our headquarters is based in the Northeast, allowing us to create high-value job opportunities for local talent. Over the past year alone, we have hired over two dozen regional employees, including recent graduates. We promote open roles through local schools, colleges, and university partnerships.; ; We engage proactively with educational institutions to support initiatives that prepare students for careers in technology. Our teams regularly volunteer for CV clinics, mock interviews, classroom talks and mentoring. We also provide work experience placements to high school and university students, allowing them to gain vital skills and exposure.; ; This early engagement helps develop a robust future talent pipeline while raising awareness about the rewarding career prospects in cloud computing and digital services - sectors projected for substantial growth.; ; Through our consulting services, we advise organisations on leveraging cloud to create new businesses, foster entrepreneurship and support economic growth, especially in disadvantaged communities. Our expertise helps design and implement programs that provide access to resources, training and funding for startups and small businesses.; ; We also prioritise partnering with diverse suppliers, including SMEs, social enterprises and minority-owned businesses in our cloud delivery supply chain. This approach enhances economic inclusion while driving innovation.

Pricing

• Price: £190 to £1,750 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at malcolm.seagrave@hedgehoglab.com. Tell them what format you need. It will help if you say what assistive technology you use.