EnableIT Technologies Ltd

Telecommunications Phone System, Managed VoIP - enableVoice

enableVoice: A versatile VoIP telephone system. With seamless integration, robust recording features, and budget-friendly pricing, empower your business. Whether you’re at the office with physical phones or part of a remote team using mobile devices, enablevoice ensures connectivity from anywhere in the world, all you need is an internet connection.

Features

• Make and receive calls
• Allows Caller I.D, Call Control And Recording
• Call Management, Reports And Dashboards
• CRM Integrations
• Handset, Softphone And Mobile App
• Auto Attendant (IVR)
• Call Centre
• Supervisor Listen In
• Local Phone Numbers
• Managed Service

Benefits

• Cloud Telephony
• Flexible Price Plans
• Web Based Console
• Reliable Service Aligned To Industry Best Practice
• Flexibility, Make Calls Wherever You Are
• U.K Support With Dedicated Account Manager
• Easy Install For Remote Users, UK Cloud
• Monthly Payment Plan
• Audio Conferencing
• Fraud Prevention

£7.50 to £55 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jbushnell@enable.services. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

846112568507810

Contact

Joseph Bushnell
01473618980
jbushnell@enable.services

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: Need to have internet connectivity

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support response times: Service level agreement response times are: • Priority 1 response time: 30 minutes response, 1 hour target fix, 1 hour max fix • Priority 2 response time: 4 hours response, 24 hours target fix, 40 hours max fix • Priority 3 response time: 8 hours response, 50 hours target fix, 70 hours max fix • Monday to Friday 7:30 am to 18:00 pm GMT, UK-based, friendly support team.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have undergone intensive testing to alert users that a new chat has been opened and to also direct any chat visitors outside of office hours.
• Onsite support: Yes, at extra cost
• Support levels: Our remote support team will even be able to give you; IT and tech set up assistance if required. Not forgetting our professional and friendly services team (including helpdesk and infrastructure engineers) who will be there for you every step of the way, full familiarisation time, training, and ongoing support. Training can be onsite or remote sessions - we're flexible. We want you to utilise your software, so it works to its exceptional capacity for you and all your departments.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: You will be assigned a dedicated project manager to ensure the systems is ready for go-live and contains all the required functionality. We provide both onsite and online training, as well as documentation and recordings of how to use the system. You will also be assigned a dedicated account manager who will be able to assist with any queries once the system is up and running.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Word Documents
  • Video
• End-of-contract data extraction: Data can be provided by .csv
• End-of-contract process: Various terms are available which can be discussed prior to contract agreement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our solutions have been designed to work as mobile views and mobile clients
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: We use a fully supported and bidirectional REST API. All information can be accessed through the API apart from Update their account information List current services Request service upgrades View usage information
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Ring Groups, IVR, Announcements, Extension numbers. ; Can only be customised by Admin

Scaling

• Independence of resources: Continuous monitoring of performance metrics, analysis, and provisioning.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of Calls, Time Spent on Phone, Incoming, Outgoing, Que Control, Average ring times
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: This is a managed service and data can be supplied by a .csv file as requested.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability and contractual obligations thereof can form part of any contractual agreement.
• Approach to resilience: Full-stack redundancy and multiple routes to the internet backbone.
• Outage reporting: Public Dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: We can make users inactive within a console.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: 20/02/2024
• What the ISO/IEC 27001 doesn’t cover: Nothing is out of scope
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001, ISO 9001, Cyber Essentials. We have also undergone recertification for ISO 27018:2014. We have created a management system internally for Change Requests, GDPR Compliance, ISO Risk Register, ISO Audit Records, Information Asset Register, Access Logs and Consent Logs.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We manage our configuration and change management through an ITSM approach within our CRM system, as well as ISO procedures with RISK, auditing for the lifetime of the piece of hardware. Under our ISO we complete a RISK assessment for every hardware change.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Both internal and external systems are continually scanned from both inside and external from secure scan points. Manual scans are carried out using the Metasploit framework carried out by the infrastructure. Snort and Open VAS network intrusion detection vulnerability & prevention servers are also deployed which provide updates real-time. All Equipment are scanned and patched automatically from a central server, updates are applied on as soon as a possible but within 4 hours. The company subscribes to industry standard NGIPS list and rule sets which update automatic both the Snort, Open VAS, and Metasploit servers.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Both the internal and external facing ports are scanned one a week and the internal network is scanned daily. Once a month the external port are per tested and the report export and any vulnerabilities rectified. As soon as a potential compromise is found it is dealt with within 4 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: The company has a pre-defined policy for all incidents as laid out in our 27001/13 policy document.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Enable IT is committed to ensuring that everyone employed by us has equality of opportunity open to them. We are committed to equal access to employment training, promotion and day to day management of all individuals thus ensuring that your employment is: Free from discrimination on the grounds of gender, sexual orientation, race, colour, religion or beliefs, marital status, disability, age or union status Based solely on the objective assessment of ability and job related criteria Policy Objectives Through our Equality Policy and with the support and active involvement of directors, partner’s management and employees, we will seek to: Remove barriers to equality where these are identified Treat employees, applicants, customers, business associates and other contacts with equal respect and dignity Protect employees and all internal and external contacts from any form of discrimination or harassment Responsibility Our effectiveness in creating an environment offering equal opportunities will depend on the co-operation of our people in all our locations within the group. Directors and managers have a responsibility: To make themselves familiar with the policy and behave in a manner which reflects the culture To ensure the principles are applied in all employment related situations To ensure employees are fully trained All employees have a responsibility to: Adhere to this policy when carrying out activities related to their job and behave in a manner which reflects the equality principles Directors have a responsibility to: Develop policies and practices which support an equality culture Administer the policy effectively and provide training to ensure that employees are aware of their responsibilities under the policy Monitor progress towards equal opportunities, identify issues and drive actions to overcome obstacles with partners and managers.

Pricing

• Price: £7.50 to £55 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 2 users over 3 days with limited call time

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jbushnell@enable.services. Tell them what format you need. It will help if you say what assistive technology you use.