NYMO GROUP LTD

Nymo Patient Flow Manager

Nymo Patient Flow Manager is a cloud-based solution designed to streamline patient management within healthcare facilities. It enables real-time tracking of patient movement, appointment scheduling, bed management, and resource allocation, ensuring improved operational efficiency and enhanced patient care. The service integrates seamlessly with existing healthcare systems for optimal workflow management.

Features

• Real-time patient tracking
• Appointment scheduling integration
• Bed and resource management
• Customizable alerts and notifications
• Seamless healthcare system integration
• Multi-device access support
• Data security with encryption
• Centralized patient data storage
• Reporting and analytics tools
• User-friendly interface

Benefits

• Improve patient flow efficiency
• Optimize resource allocation
• Enhance care coordination
• Reduce administrative workload
• Streamline appointment scheduling
• Increase operational transparency
• Ensure compliance with regulations
• Improve patient satisfaction scores
• Empower real-time decision-making
• Simplify healthcare system integration

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nymogroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

846408462978994

Contact

Amir Rashid
07887777040
tenders@nymogroup.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Enterprise performance management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Nymo Patient Flow Manager integrates seamlessly with Electronic Health Record (EHR) systems, Hospital Information Systems (HIS), and patient management platforms. It enhances existing healthcare solutions by optimizing patient flow, appointment scheduling, resource allocation, and real-time reporting, improving operational efficiency and patient care coordination across healthcare facilities.
• Cloud deployment model: Hybrid cloud
• Service constraints: Nymo Patient Flow Manager operates with minimal downtime, but planned maintenance may occasionally impact service availability. The system is optimized for integration with major healthcare platforms, but compatibility with older or non-standard hardware configurations may require additional customization. Support services are available during business hours, with emergency support outside these times subject to availability. Additionally, the service requires stable internet connectivity for real-time data updates and reporting. Buyers should ensure their network infrastructure meets the necessary requirements for optimal performance. Any significant changes in regulations or healthcare standards may necessitate periodic software updates.
• System requirements:
  • Stable internet connection
  • Compatible with major EHR/HIS systems
  • Cloud-based deployment
  • Secure user authentication
  • Latest web browser version
  • SSL encryption for data security
  • Minimum 4GB RAM
  • Modern operating system (Windows/Mac)
  • Firewall and anti-virus protection
  • Mobile device support (Android/iOS)

User support

• Email or online ticketing support: Yes
• Support response times: We provide email and online ticketing support for Nymo Patient Flow Manager. Our support team aims to respond to all inquiries within 24 hours during business days. For inquiries received on weekends, responses may take up to 48 hours, depending on the urgency. We offer priority support at an additional cost for urgent issues or critical system failures. Our support channels ensure that customers receive timely assistance for troubleshooting, system maintenance, and general inquiries to ensure seamless operations and minimize any disruptions.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We offer three support levels for Nymo Patient Flow Manager:; ; Standard Support:; ; Includes email and online ticketing support during business hours (9 AM - 5 PM, Monday to Friday).; ; Response time within 24 hours for general inquiries and troubleshooting.; ; Cost: Included in the service subscription.; ; Premium Support:; ; Includes all benefits of Standard Support, plus priority response for critical issues.; ; Extended support hours with response time within 12 hours.; ; Dedicated cloud support engineer for assistance with complex issues.; ; Cost: An additional 15% of the service subscription.; ; Enterprise Support:; ; Includes all benefits of Premium Support, plus a dedicated technical account manager (TAM) who provides personalized guidance, performance reviews, and tailored solutions.; ; 24/7 support with a guaranteed response time of 4 hours for urgent matters.; ; Cost: An additional 30% of the service subscription.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide several resources to help users get started with Nymo Patient Flow Manager:; ; Onboarding Support: Upon signing up, users receive a detailed onboarding session led by our support team. This includes an overview of key features, system configuration, and how to integrate with existing healthcare systems.; ; Online Training: We offer a comprehensive online training program, including video tutorials and step-by-step guides. These cover everything from basic setup to advanced features like reporting and resource allocation.; ; User Documentation: Extensive user manuals and documentation are available, covering all aspects of the service. This includes troubleshooting guides, FAQs, and instructions for configuring alerts, user roles, and integrating with other software.; ; Webinars and Workshops: Periodic live webinars and workshops are hosted to provide users with the latest updates, tips, and best practices for maximizing the service's potential.; ; 24/7 Customer Support: Users can reach out to our support team via email, phone, or ticketing system for any assistance during their onboarding process.; ; Dedicated Account Manager (for Premium users): Premium and Enterprise support levels include access to a dedicated account manager who assists with setup and customization, ensuring a smooth transition to using the system.; ; These resources ensure users are fully supported from the beginning.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Microsoft Word
• End-of-contract data extraction: At the end of the contract, users can easily extract their data from Nymo Patient Flow Manager through various methods. They can export data in formats like CSV, Excel, or PDF, including patient, appointment, and resource information. For advanced users, API access is available for programmatic data extraction. Additionally, we provide a final backup of all data, settings, and configurations. Our support team is available to assist with the extraction process, and users can request data deletion as per privacy regulations. These steps ensure a seamless and secure data transition at the end of the contract.
• End-of-contract process: At the end of the contract, Nymo Patient Flow Manager ensures a smooth transition by offering data extraction options, including exports in CSV, Excel, or PDF formats, and API access for programmatic extraction. The price of the contract includes access to core features such as real-time patient tracking, appointment scheduling, and reporting tools, as well as standard customer support during business hours. Additional costs may apply for premium support levels, such as 24/7 support, dedicated account managers, or custom integrations. Users can also request extended services like tailored data migration or advanced reporting, which may incur extra fees. Once the contract ends, users have the option to either renew or request data deletion as per privacy regulations. This process ensures that users are fully supported and have secure access to their data at all stages of the contract.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile and desktop versions of Nymo Patient Flow Manager offer similar core functionality but are optimized for different use cases. The desktop version provides a more robust interface with advanced reporting, analytics, and detailed patient management features, ideal for healthcare administrators. The mobile version is designed for on-the-go use, providing quick access to patient data, appointment updates, and notifications. While both versions ensure real-time updates, the mobile app is simplified for ease of use on smaller screens, with a focus on efficiency and mobile-friendly navigation, ensuring flexibility for staff members working outside the office.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Nymo Patient Flow Manager offers an API that allows users to integrate and interact with the service programmatically.; ; What users can do:; ; Set Up the Service: Users can configure the system by creating patient profiles, setting up appointment schedules, and managing resource allocation through the API.; ; Make Changes: Users can update patient information, manage bed assignments, modify appointment statuses, and adjust resource settings in real-time.; ; Data Access: The API allows access to real-time patient flow data, reports, and analytics, enabling external systems to pull relevant information for reporting or integration with other healthcare systems.; ; Limitations:; ; Configuration Limitations: Certain advanced settings and integrations may require manual configuration or use of the user interface for optimal results.; ; Security Constraints: API access requires secure authentication, ensuring only authorized users can make changes.; ; Rate Limiting: There are limits on how often requests can be made to avoid system overload, especially during high-demand periods.; ; Feature Limitations: Some features may only be available through the user interface and not through the API, such as complex reporting customizations.; ; The API provides flexibility but is designed to work within certain bounds for security, stability, and scalability.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Nymo Patient Flow Manager offers several customization options to cater to the specific needs of healthcare facilities.; ; What can be customized:; ; Patient Profiles: Users can define custom fields to capture specific patient information.; ; Appointment Scheduling: Customizable appointment types, reminders, and recurring schedules to suit departments.; ; Resource Allocation: Users can set up workflows for bed assignments, staff rotations, and equipment tracking.; ; Alerts & Notifications: Users can configure personalized alerts based on patient status or critical events.; ; Reporting: Customizable reports and dashboards to display key performance indicators and patient flow data.; ; User Roles & Permissions: Custom roles and permissions to restrict or grant access to features.; ; How users can customise:; ; Users can customize these features through the intuitive settings interface. Advanced customizations, like API integrations and complex reporting, can be performed through the API.; ; Who can customise:; ; Customization can be done by system administrators or authorized users with necessary permissions. Healthcare IT teams or technical staff are often responsible for more advanced customizations.; ; This ensures the service can be tailored to meet each facility’s needs.

Scaling

• Independence of resources: We guarantee that users aren't affected by the demand from other users through a multi-tenant architecture with dedicated resource allocation. Nymo Patient Flow Manager uses cloud infrastructure that scales dynamically to ensure consistent performance, even during periods of high demand. Each user's data and service operations are isolated to prevent any interference. Additionally, we implement load balancing and prioritize mission-critical processes to maintain service reliability. Our system is regularly monitored, and capacity is adjusted based on usage trends to ensure optimal performance for all users, regardless of their activity levels.

Analytics

• Service usage metrics: Yes
• Metrics types: Nymo Patient Flow Manager provides comprehensive service usage metrics to help users monitor system performance and efficiency. These metrics include real-time data on patient flow, appointment scheduling, resource allocation, and operational performance. Users can access detailed reports on patient throughput, average wait times, and resource utilization, which help in identifying areas for improvement. Additionally, the platform offers usage statistics such as system uptime, user activity logs, and alert tracking. These metrics provide valuable insights to optimize healthcare operations and ensure that the system is functioning effectively, supporting data-driven decision-making.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data from Nymo Patient Flow Manager through several methods. The platform provides easy-to-use export tools that allow users to download patient, appointment, and resource data in CSV, Excel, or PDF formats. For advanced users, API access is available to programmatically extract large datasets. The export process is designed to be user-friendly, with clear instructions and options for customizing the data export based on specific needs. Our support team is available to assist with any data export inquiries, ensuring a smooth and efficient process for users at the end of the contract.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • EXCEL
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • EXCEL
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.9% uptime for Nymo Patient Flow Manager, ensuring high availability for our users. This level of availability is supported by our Service Level Agreement (SLA), which outlines the commitment to maintaining system reliability and minimizing downtime. If we fail to meet the 99.9% uptime guarantee in any given month, users are eligible for a service credit. The credit is calculated as a percentage of the monthly subscription fee, based on the duration of downtime beyond the guaranteed availability.; ; Downtime is defined as any period during which the service is unavailable due to issues on our end, excluding planned maintenance, user-induced errors, or force majeure events. We conduct routine monitoring and have a robust infrastructure to ensure continuous service. In the event of a failure, our support team responds promptly to resolve issues, and we keep users informed with regular updates.; ; These guarantees ensure that users can rely on our service for consistent performance, with clear accountability for any lapses in availability.
• Approach to resilience: Nymo Patient Flow Manager is designed for resilience with a multi-zone cloud architecture, ensuring high availability and minimal downtime. Hosted in a highly resilient data centre, it utilizes redundancy, failover mechanisms, and geographically dispersed backups to protect against failures and data loss. Load balancing distributes traffic evenly across servers, and continuous monitoring ensures proactive issue resolution. Our infrastructure complies with recognised security and resilience standards, such as ISO 27001 and SOC 2, to maintain robust protection. In the event of an incident, our disaster recovery protocols enable quick service restoration. Detailed resilience measures are available upon request.
• Outage reporting: Nymo Patient Flow Manager reports outages through multiple channels to keep users informed. We provide a public status dashboard for real-time updates, email alerts to notify users of issues and estimated resolution times, and an API for programmatic notifications, allowing integration with internal systems. Additionally, users can contact our support team for personalized assistance and updates during an outage. These methods ensure transparency and quick communication during service disruptions.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Nymo Patient Flow Manager enforces strict access controls for management interfaces and support channels. Access is granted based on role-based permissions, ensuring that users can only access the features and data relevant to their roles. Multi-factor authentication (MFA) is required for all administrative logins to enhance security. Support channels are restricted to authorized users, with access to sensitive information controlled through secure user accounts. Audit logs track all access attempts and actions taken, enabling transparency and accountability. Additionally, we regularly review user permissions and access controls to ensure compliance with security policies and minimize unauthorized access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Nymo Patient Flow Manager adopts a proactive approach to security governance by implementing a comprehensive security framework. We follow industry standards such as ISO 27001 and SOC 2 to ensure the protection of user data. Our security measures include encryption for data in transit and at rest, multi-factor authentication for access control, and regular security audits to identify and address vulnerabilities. We also adhere to privacy regulations like GDPR to safeguard sensitive information. Our security governance process ensures continuous monitoring, risk management, and incident response to maintain a secure and compliant environment for users.
• Information security policies and processes: Nymo Patient Flow Manager follows comprehensive information security policies aligned with standards like ISO 27001, SOC 2, and GDPR. We implement risk management frameworks, conduct regular security audits, and ensure encryption for data in transit and at rest. Access is controlled through multi-factor authentication, and the Data Protection Officer (DPO) oversees compliance, with incidents escalated for immediate resolution. We ensure adherence to policies through employee training, internal audits, and third-party assessments. Security policies and processes are regularly reviewed and updated to maintain best practices and ensure robust data protection for our users.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Nymo Patient Flow Manager follows a structured configuration and change management process. All components of our service, including software versions, configurations, and updates, are tracked using a centralized configuration management system (CMS) throughout their lifecycle. Before implementing any changes, we conduct a thorough impact assessment, evaluating the potential security risks associated with the change. This includes reviewing the change’s impact on data privacy, encryption, and overall system integrity. We also perform security testing on changes, and once approved, the changes are documented, version-controlled, and deployed following a strict change approval process to ensure security and operational stability.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Nymo Patient Flow Manager employs a proactive vulnerability management process to assess and mitigate potential threats. We continuously monitor for vulnerabilities using a combination of automated scanning tools and manual assessments. When a potential threat is identified, we evaluate its severity and impact on our services, prioritizing critical vulnerabilities for immediate attention. Patches are deployed swiftly, typically within 24-48 hours for high-risk vulnerabilities, and after thorough testing for lower-priority issues. We gather threat intelligence from trusted sources, including security bulletins, vendor advisories, and industry threat feeds, ensuring we stay informed of emerging risks and vulnerabilities.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Nymo Patient Flow Manager employs robust protective monitoring processes to detect and respond to potential security compromises. We use continuous real-time monitoring of system activity, including log analysis, intrusion detection systems (IDS), and anomaly detection tools, to identify unusual behaviors or potential threats. When a compromise is detected, our incident response team is immediately alerted, and a priority investigation is launched to assess the extent and impact. We aim to respond to critical incidents within 1 hour and resolve them as quickly as possible, following predefined escalation procedures to minimize any disruptions to service.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Nymo Patient Flow Manager has predefined processes for common incidents, including system downtime, data breaches, and security alerts. Users can report incidents through email, the ticketing system, or via live chat for urgent issues. Once an incident is reported, our incident response team follows a structured process to assess, mitigate, and resolve the issue. Users are regularly updated on the progress of the incident, and a detailed incident report is provided after resolution, outlining the cause, impact, actions taken, and any preventative measures implemented. This ensures transparency and continuous improvement in our service.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nymogroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.