iCoTech

Robotic Process Automation Implementation

Power Automate Implementation Service is a Process Automation Solution utilising iCoTech's experience of delivering Data & Process Workflow Solutions, Feeding data and process steps from multiple platforms available within Microsoft 365 such as Project Online, Project for the Web, SharePoint, Power Apps and Dynamics 365. Including AI models & structures.

Features

  • Using data and triggers to action pre-defined processes and actions.
  • Building application integration solutions using API's and other connection methods.
  • Create automated workflows between applications and services.
  • Synchronise files, get notifications, collect data and send emails.
  • Low code platform for process automation and AI integrations.
  • Attended or unattended RPA.
  • Connect to a number of different technology solutions.
  • Create AI Model's and Predictive Analytic Engines.
  • Easy recording of steps by capturing mouse and keyboard actions.
  • Readily available within Microsoft 365.

Benefits

  • Streamline everyday tasks.
  • Improve workforce productivity.
  • Share and access business data quickly and easily.
  • Collaborate on Dataverse.
  • Built-in exception handling and available governance.

Pricing

£500 to £1,800 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Joel.markham@icotechservices.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 4 6 6 6 9 7 7 2 6 5 2 2 8 4

Contact

iCoTech Joel Markham
Telephone: 07535827929
Email: Joel.markham@icotechservices.co.uk

Planning

Planning service
Yes
How the planning service works
ICoTech are a Certified Microsoft Gold Implementation Partner, focusing on the delivery of Microsoft 365 applications. We are also PRINCE2 Practitioners and Agile Delivery Professionals, therefore well equipped with market leading capability to support our clients through technology & business change.

We have adopted Agile as our Business Methodology and therefore we deliver initiatives in a series of waves, with each Wave being completed using the GDS Agile Process of Discovery, Alpha, Beta and Live. Within Alpha & Beta phases of the Lifecycle there are a series of Sprints that are pre-defined and have agreed outcomes.

iCoTech help customers to implement cloud services by learning what organisational strategy has been agreed. Understanding what capability exists and how Microsoft 365 services are being used. Once this is established iCoTech senior consultants are able to recommend a roadmap to deploy functionality within Microsoft 365 such as Power Automate to ensure the most value is obtained from the customers investment as possible. Using the Waved approach, we are able to assess the strategic fit of each solution delivered very quickly.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Project Online & Project for the Web
  • SharePoint
  • Power Platform (Canvas & Model Apps)
  • Dynamics 365
  • Power Automate
  • Power BI
  • Azure
  • Teams
  • Microsoft AI Services
  • Dataverse

Training

Training service provided
Yes
How the training service works
ICoTech offer training for all the services we provide. This training will be tailored to the customer requirements and will be defined as part of our engagement process. Typically, we will offer a dedicated number of days for training in our proposal as a standard with any software we provide. However, a customer can enter a Support and Iteration contract with us if they wish which can include further training.
Training is tied to specific services
Yes
Services the training service works with
  • Project Online & Project for the Web
  • SharePoint
  • Power Platform (Canvas & Model Apps)
  • Dynamics 365
  • Power Automate
  • Power BI
  • Azure
  • Teams
  • Microsoft AI Services
  • Dataverse

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our services are enabled to support clients moving from On-Premise services to Cloud Services available within Microsoft 365. Or implement new solutions where clients are already utilising Microsoft 365 technology.

Each initiative starts with understanding the clients roadmap to the cloud, and their current usage of M365 services with an understanding of how they can be best utilised.

In many cases iCoTech are rebuilding solutions that exist on-premise and re-designing them for Cloud services.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Project Online & Project for the Web
  • SharePoint
  • Power Platform (Canvas & Model Apps)
  • Dynamics 365
  • Power Automate
  • Power BI
  • Azure
  • Teams
  • Microsoft AI Services
  • Dataverse

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
ICoTech offer a full range of support services from end to end support as well as 3rd Line Support on the following solutions:

Project Online & Project for the Web,
SharePoint,
Power Platform (Canvas & Model Apps),
Dynamics 365,
Power Automate,
Power BI,
Azure,
Teams,
Microsoft AI Services,
Dataverse.

All support resources are Microsoft Certified.

Service scope

Service constraints
The support is completed remotely.

User support

Email or online ticketing support
Email or online ticketing
Support response times
All response times are set to 1 hour, 24 hours 7 days per week.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
ICoTech Standard Support Model is our Support & Iteration Service whereby we deal with all 3rd line support requests but also iterate on live services on a monthly basis. Understanding the backlog of minor issues that are resolved within priority order, these items are reviewed along with the support cases in the standard monthly service review. Customers are able to log these Support Tickets via email, telephone or via the online portal. Furthermore Iteration changes can be requested via the same methods.

Other support models are available to suit the requirements of our clients.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Covid-19 recovery

Covid-19 recovery

Here at iCoTech we have adapted our workplace conditions to ensure that they support the COVID-19 recovery effort. At the height of the pandemic our employees worked solely remotely in order to follow the guidance and rules in place.

As lockdown restrictions eased, we gave all employees the chance to give their opinion on how they want to work going forward, and the outcome was for us to adopt a blended approach. This approach gives employees the chance to work remotely and go into the office. We encourage employees to come into the office 2 days a week and work remotely for the remaining 3 days of their choosing. We believe, through feedback, that this keeps employees feeling safer in the workplace whilst still having social interaction to support their mental health.
Tackling economic inequality

Tackling economic inequality

Here at iCoTech, we were partnered with Jobs Growth Wales. This was a scheme that gave young and unemployed people the opportunity to get themselves into the workplace. The Jobs Growth Wales scheme has recently come to a halt, however there will be a Jobs Growth Wales Plus scheme released shortly which we will be a partner in.

Please see https://workingwales.gov.wales/jobs-growth-wales-plus for further information.
Wellbeing

Wellbeing

Wellbeing is very important to us here at iCoTech and we strive to ensure our employees feel supported in every way they can be.

We hold regular mental health and wellbeing coffee mornings where employees can get together and talk in a safe and no-pressure environment.

We offer a cycle to work scheme in place to encourage physical health.

Pricing

Price
£500 to £1,800 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Joel.markham@icotechservices.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.