SVGC Limited

AI & Machine Learning Service

Our AI & Machine Learning services use AI tools including Machine Learning and Natural Language Processing to deliver business capabilities beyond conventional data management. We make use of data science to foundation AI capabilities, but go beyond basic analytics, building custom AI learning models tailored to your specific business needs.

Features

• Data driven AI supported business decision making
• AI driven business efficiency and process streamlining
• Enhanced customer experience through AI interactions
• Improved AI forecasting over conventional data analytics
• Access to access to cutting-edge data science and AI/ML expertise
• AI empowerment to unlock the business data potential
• AI driven digital data identification and redaction

Benefits

• Increased efficiency through streamlined processes and AI automated tasks
• Enhanced customer experience through AI interactions to anticipate customer needs.
• Improved forecasting through predictive trends to make informed business decisions.
• Data-driven decision-making; strategic choices based on clear insights, not guesswork.
• AI automated data visualisation and real-time data reporting
• AI optimised system response based upon user behaviour and dynamics
• Repetitive task AI automation reducing effort and improving resource efficiency
• Business Intelligence AI analysis and insight to highlight potential risks
• Predictive analytics driving machine learning supported business decisions
• AI optimisation of inventory, demand forecasting, and supply chain logistics

£973 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@svgc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

846713084512724

Contact

Ms Julia Campbell
01747820900
commercial@svgc.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our AI, Data Science and Analytics Service consultants will establish Cloud hosting needs where necessary, in support of the provision of AI and Data Science deliverables. They will guide and recommend how Cloud services should be employed to deliver AI and Data Science services or advise on how current Cloud services may need to be adapted to host improved AI and Data Science capabilities. The service will work alongside client stakeholders to establish the nature of the AI and Data Science Cloud hosted environment solution; this may be Public Cloud(s), Private Cloud(s) or On-Prem (secure) service. Working with Cloud provision partners, our consulting service will define and establish the most appropriate cloud hosting services to meet the AI and ML need.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our Data Science and AI consultants will offer training through three primary delivery means to allow established Buyer developers to take on knowledge delivery, where feasible: [1] Knowledge Transfer [2] Coaching [3] Workshops.; [1] Knowledge Transfer sessions, formal training lessons based upon key learning points, with delivery of knowledge through formal recorded training and development sessions. ; [2] Coaching - informal delivery of coaching for development of Skills through regular Clinics offering direction, supervision and support to key Buyer data management stakeholders in Data Science and AI development advice and hand-holding; typically through a process of Explain, Demonstrate, Imitate, Practice with the intent to increase complexity of delivery through progressive Crawl, Walk, Run periods. ; [3] Workshops - semi-formal delivery of data engineering and process management for data science and AI development , change management and release management.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We will provide service support to set-up and establish AI and Data Science services in the Cloud. Our AI and Data Science services are designed to run either in-Cloud or On-Prem; our AI and Data Science consultancy team will work closely with the buyer stakeholders and AI users to establish the Cloud hosting needs and also the route to data migration of existing data from legacy data stores.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our consulting team will work with the software vendor, Cloud service provider and Buyer IT stakeholders to dashboard the performance of the application, Cloud services and Network provision. Recommendation will be made to configure the Data Science and AI solution and database for performance. The Cloud instance will be reviewed to ensure correct leverage of Cloud caching and processing configurations to ensure the right compute instance is in place and optimised for features such as storage capacity and data-intensive processing. Networking will be reviewed to assess bandwidth and network availability, minimise latency, packet loss and jitter and maximise throughput.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Availability of AI developers and Data Scientist analysts; where demand is in place and sufficient resources are unavailable from permanent staffs, SVGC may seek resources from approved Associate staffs in the first instance, otherwise from approved Data Science and AI resource pools within the SVGC eco-system.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Office Hours; the question will be assigned to a consultant and an initial provided within 8 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have experience of applying assistive technology support tools across a range of Windows based application projects. We make use of WCAG compliant chat interfaces in order to ensure assistive technology users are able to make use of commonly available and familiar assistive technologies such as Narrator, Magnifier, Closed Captions and Windows Speech Recognition to support users across the disability spectrum.
• Support levels: Data Science, Analytics, AI and M/L support services are supplied on the basis of a defined requirement and scope for support supply, either across a fixed term project delivery agreement or on a T&M delivery basis across SFIA assigned day rates. We are typically able to offer a price for remote Tier 2 Technical Support and remote Tier 3 Expert Technical Support where Tier 0 Self-Help and Tier 1 Help-Desk are provided locally by the Buyer.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 11/07/2023
• What the ISO/IEC 27001 doesn’t cover: Services outside of data-centric and digital support to Programme Leadership and support for major programmes and projects using P3M and digital data processes.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  SVGC believes in the value of diversity at our company and that the individual contributions of all SVGC staffs deliver our success, committed as we are to providing Data Science, Analytical, AI and M/L services as a supplier to Buyers, free from discrimination.

Pricing

• Price: £973 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@svgc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.