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Generation Digital

Virtual Collaboration and Hybrid Whiteboarding Services

Get implementation and support on collaborative whiteboard platforms that enables distributed teams to work effectively together, from brainstorming with digital sticky notes to planning and managing agile workflows. Miro, Figma, Mural...

Take advantage of a full set of collaboration capabilities, make cross-functional teamwork effortless, and organize meetings and workshops.

Features

  • Digital Whiteboarding
  • Strategy and Planning
  • Research and Design
  • Mapping and Diagramming
  • Agile Workflows
  • Brainstorming and Ideation
  • Meetings and Workshops
  • Icebreakers and Intros
  • Personalised Templates

Benefits

  • Enhanced Collaboration
  • Visual Project Management
  • Integration Capabilities
  • Templates and Frameworks
  • Scalable Workspaces
  • Interactive Workshops and Meetings
  • Accessibility
  • User-friendly Interface
  • Drive innovation
  • Reduce the cost of collaboration and time to market

Pricing

£800 to £2,200 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 4 6 9 1 9 6 8 0 5 3 7 1 2 4

Contact

Generation Digital Thomas Sutton
Telephone: 0203 6379 776
Email: gcloud@gend.co

Planning

Planning service
Yes
How the planning service works
As an SaaS Partner we work with the customer to understand their requirements and deliver these goals following best practice and agile principles. We provide web demos, workshops and training where necessary to help the customer make an informed choice regarding their implementation. We use cloud-based collaboration and work managment solutions to manage delivery projects, working transparently with you, the customer, so responsibilities and scope are clear at all times.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Miro
  • Mural
  • Figma
  • Microsoft Planner
  • Sheets
  • Whiteboard
  • Webex

Training

Training service provided
Yes
How the training service works
Focussing on specific workflows, project or template we build this in the platform together by leading you through the process We draw from previous experiences with other clients, our knowledge of project management and our expert tool knowledge to create and optimise the process Explore functionalities and features that might automate or enhance your work Ending the call with a fully functional and useable asset Can be focussed on the processes/project/template built in design phase to train people up on a relevant company example Or can follow our beginner, intermediate or advanced tier standard trainings Always interactive, with a ‘I show and then you do’ approach, it trains your team in a hands on way Always recorded for use as a training guide for new starters or for refreshers. Will always enforce the conventions set after the Conventions Setting session to ensure your standard usage rules for the tool are being followed and understood.
Training is tied to specific services
Yes
Services the training service works with
  • Miro
  • Mural
  • Figma
  • Sheets
  • Microsoft Whiteboard

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We specialise in migration from one platform to another. Whether that is from scratch, or via exporting and importing data.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Miro
  • Mural
  • FIgma
  • Microsoft Whiteboard
  • Other Whiteboard tools are possible

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
As part of the implementation we have both QA and UAT processes. The QA solution to ensure that it will support any specific requirements that have been configured, before submitting to the Customer for UAT. We use cloud-based collaboration and work management solutions to manage delivery projects, working transparently with you, the customer, so responsibilities and scope are clear at all times.

Security testing

Security services
Yes
Security services type
Other
Other security services
  • Permissions Setup
  • Implementing permissions schemes based on user requirements
  • SAML
  • SCIM
  • FLP

Ongoing support

Ongoing support service
Yes
Types of service supported
Buyer hosting or software
How the support service works
Implementation and onboarding as well as license provisioning

Service scope

Service constraints
Typically our deployments are hosted over Zoom/Teams/Google Meet calls however in person sessions can be arranged for hybrid teams.

User support

Email or online ticketing support
Email or online ticketing
Support response times
3 hour SLA, Response guaranteed to messages sent during typical working hours. 09:00 - 17:30. Mon-Fri You will have a designated Account Manager and Customer Success Manager who will co-ordinate with you to ensure the Services provided are meeting your requirements. As well as email, mobile contact is also available
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
N/a
Support levels
Each client has a designated Account and Customer Success Manager. They will ensure that the you service is delivered to your requirements. Co-create and advise on organization-level adoption plan. Virtual onboarding of all teams to discover, design, and deploy a workflow. Virtual workshops with team leads to optimize workflows. Unlimited access to online education resources. Advocacy on your behalf to our product team to ensure your needs are being heard. Early access to new features before they’re released. Quarterly health check. Roadmap advisory to ensure Asana is meeting your evolving needs.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

Generation Digital ensures that the organisations they support all receive the same standard of excellence. Training, including the opportunity to achieve certifications and accreditations in the services, is provided to all staff, and the benefit of this knowledge is transferred to customers own staff through the various training courses and workshops that GenD provides.

The use of these collaboration tools supports flexible working and work from home policies and maintains the social interaction of the office, despite disparate working locations, that is so essential to mental health and wellbeing. These benefits are felt among Generation Digital staff and the staff of our customers, and in the interactions between them.

Retrospectives are carried out at the end of each major assignment to seek internal feedback and learn lessons, giving employees a stake in how the business is run. These sessions improve not only GenD's internal processes and procedures, but may also lead to significant business decisions, such as a recent Board decision to offer additional discounts to charities seeking our services. Together, these practices promote a collaborative, consultative working culture within and between GenD and our customers.

Pricing

Price
£800 to £2,200 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.