Advanced Business Solutions

Time Capture (formerly “Carpe Diem”)

Time Capture (Carpe Diem) is a comprehensive web based timekeeping solution for the legal and professional service markets. It allows users to capture and manage time across multiple platforms.

Features

• Time recording can deliver enhanced profitability and improved client relationships
• Accurate time recording leads to accurate billing
• Improved productivity and fewer missing time entries
• Users can be reimbursed quickly and easily
• Customers can be billed accurately and in a timely fashion
• Cross device compatibility
• Continue to record time even when offline
• Quickly view user productivity and billing statistics

Benefits

• Time recording using timers and manual time entry
• Use natural language processing with dictation to create time records
• Passive time recording to find time not previously captured manually
• Native mobile app for Apple and Android
• HTML5 Mobile site
• Offline capability
• At-a-glance dashboard data metrics for targets
• Views for day, week, & month

£20 to £41.40 a user a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagementteam@oneadvanced.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

847022230892258

Contact

Bid Support
0330 343 8000
bidmanagementteam@oneadvanced.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None.
• System requirements: HTML 5 Compatible browser for the Cloud version

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Average response time is approx 1.5 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: This can be accessed through the user portal.
• Web chat accessibility testing: None.
• Onsite support: No
• Support levels: Support is provided based on the buyers timezone. ; 3 services; Standard (9:00 to 5:30), Enhanced (8 to 8) & 24/7. Response is based on priority. ; We follow ISO 9001 processes measuring satisfaction from closed calls and remote sessions. We aim to better a 90 minutes average response (currently 45 minutes)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: There is a Professional Services engagement that will assist with initial setup and configuration of the service. Part of this engagement consists of end user training and consultancy.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We have defined an off-boarding process that will provide all user data in standard machine readable form (SQL database backup).
• End-of-contract process: The off-boarding process will be initiated and once the data has been certified as received by the user(s) all cloud resources for that (those) user(s) will be deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Native mobile app available for Apple and Android offers similar functionality to the user experience via web browser but is optimised for an App. Gamification encourages user engagement. The mobile and desktop services are identical, as access to the system is via a browser. Additionally, the mobile service offers some offline.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Azure AD B2B collaboration securely shares application/services externally.; ; Guest users/external partners manage identities through Azure AD and collaborate on resources via invitation.; ; Azure AD multi-factor authentication protects resources.; ; Cloud Services contain business logic and data access layers for whole system.; ; APIs customise user experience, e.g. self-service sign-up portal.; ; Auto scale-out rules to increase from existing 4 instances if total load exceeds 80% for more than 15 minutes.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Automated UI testing is done using Selenium.
• API: Yes
• What users can and can't do using the API: All functional aspects of the system can be executed via appropriate API calls.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Time Capture (Carpe Diem) has an administrator interface that allows configuration of multiple parts of the system. User can choose form fields (UDF) that need to be completed for a time entry as well as validation data.

Scaling

• Independence of resources: Our Azure Cloud services are set to auto-scale on meet the demands of a higher load.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
• Other data at rest protection approach: Database Encryption - Transparent database encryption (TDE).
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported on a scheduled or adhoc basis using the service's administrative tool, AdminWeb.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Any flat text format the user may choose.
• Data import formats:
  • CSV
  • Other
• Other data import formats: Any flat text format the user may choose, excluding .txt

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Within Azure, there is Transparent Data Encryption of all databases, backups and transaction logs (Encryption-at-rest) and Transport Layer Security (Encryption-in-transit).

Availability and resilience

• Guaranteed availability: Guaranteed Availability is 99.75% based on the following Azure SLAs :-; Compute = 99.95%; SQL Database = 99.99% ; Storage = 99.90%
• Approach to resilience: By virtue of the Azure Platform. Leveraging intrinsic resilience together with Geo Redundant SQL DB instances. All primary Azure resources are replicated in multiple instances. Any failure in one instance and the workload will be handled by the remaining instances.
• Outage reporting: Alerts are by email and via Azure Dashboard.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Access levels are granted based on role membership within the Azure subscription
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The British Standards Institution (BSI Group)
• ISO/IEC 27001 accreditation date: 30/06/2021
• What the ISO/IEC 27001 doesn’t cover: Anything outside of Azure.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 1 Type 2
• Information security policies and processes: OneAdvanced is certified to ISO 27001:2103 and our Information Security Management System implements all mandatory controls and address all 114 Annex A controls of this international standard for information security. OneAdvanced is also HIPPA complaint.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change control management process is described in evidence
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Application is hosted by Microsoft Azure and Microsoft holds CCM v3.0
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Application is hosted by Microsoft Azure.; Azure resource alerting is in place.
• Incident management type: Supplier-defined controls
• Incident management approach: Defined & controlled set of processes with bi-annual testing. Response based on nature and severity of incident.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to building a better tomorrow for our staff, customers and wider community through outstanding environmental sustainability performance. Our vision is underpinned by five core principles:; To protect the environment by reducing our carbon footprint; To reduce the environmental impact of our operational activities through effective management of our estate; To create and maintain a positive environmental sustainability culture; To maximise the positive impact of our sustainability actions through effective communication, collaboration and partnership; To fulfil all environmental compliance obligations and seek to exceed regulatory requirements; To achieve this vision, we continuously invest in and develop our ESG strategy to provide a structured and meaningful approach to our climate activity. Our success also relies on effective engagement with staff, utilising and developing their skills, knowledge and understanding.; We have launched a number of initiatives to reduce our GHG emissions on an annual basis, since 2018 we have seen a reduction in 36% in our total GHG emissions.; We are proactive in the property management of our offices, maintaining pressure on landlords and staff to ensure energy efficiency. Home working is facilitated and encouraged, and unnecessary travel is minimised by the delivery of consultancy, training and implementation services remotely, where appropriate. Reducing the amount of paper we generate is a key focus, and we use recycled paper - which we then recycle ourselves. We have also taken steps to recycle other materials such as plastics, food and cardboard. We comply with WEEE regulations and recycle our electrical items. All our UK based offices are entirely using green electricity and we have undertaken an office consolidation project to minimise unnecessary carbon expenditure.; We are focused on our transition to a Cloud service company ensuring our customers have solutions which are future proofed and don’t require costly or energy inefficient hardware.

  Covid-19 recovery

  In the event of a similar incident OneAdvanced has a documented Health and Safety policy regarding Covid-19 Arrangements, which focuses on handwashing, hygiene, self-isolation and social distancing.; As part of our transition to hybrid working we provided all employees with the materials and processes to allow them to work at home indefinitely. In the event of a similar incident all staff are able to work from home for as long as is required. This allows them to prioritise their health and safety and avoid risk of transmission.; Working from home is undoubtedly challenging and may have a negative impact on the wellbeing of our employees. We provided guidance for staff working from home to stay connected e.g., quizzes, coffee mornings and time allocated for informal catch ups.; We have also made changes to our approach to visiting customers on-site. Where appropriate, training and consultancy can be provided virtually.; With the increase in remote work and changes in the software landscape we have invested significantly in digital transformation and cyber security to ensure the safety of the business, employees and customers. This includes protection of personal data.

  Tackling economic inequality

  OneAdvanced is committed to tackling economic inequality. We are renowned for our recruitment processes which seek to eradicate biases that can perpetuate economic inequality. We hire for potential rather than based on experience. ; Our commitment to tackling economic inequality is also exemplified in our pay reporting transparency. In addition to the legal requirements to produce a Gender Pay Gap Report, we have also released our Diversity Pay Gap Report to ensure accountability and so that we can take steps to address economic inequality within our own employee base. ; As we develop as an organisation and embrace our role in bettering society we are building features into our products to assist us in tackling economic inequality. One example of this is our education software that is used by prisons in the UK to help educate individuals that have been in the prison system and broaden their opportunities for education. Another example is the service we provide to many NHS offices across the country which allow them to act more efficiently and see more patients each day. ; A focus of OneAdvanced is to commit to increasing our community outreach. As part of our strategy we are planning to implement a regular schedule of community education workshops for local schools, colleges and other groups. Examples include ‘How to get started in Tech’ and coding classes. Each employee is entitled to 1 paid day they can use to volunteer for a cause close to their heart including those that are aimed at helping those from lower socio-economic areas. ; Our learning and development team are in place to allow our staff the opportunity to develop their skillset and further their professional career. This can allow disadvantaged individuals to increase their opportunities to secure high paying jobs both within the software industry and outside of it.

  Equal opportunity

  Cultivating a diverse workforce and inclusive culture is a priority for OneAdvanced. Diversity of experience, age, race, ethnicity, culture, gender and sexual orientation provides a wide range of talent from entry level through to our leadership teams creating richer perspectives and a powerful frame of reference. ; Not only is it right to recognise and celebrate differences, and ensure everyone has the opportunity to thrive, but creating a culture that is genuinely committed to a meritocratic workplace is important to our success. Ensuring all our employees understand and engage with our values, and have the opportunity to realise their full potential, is fundamental to our business. ; We have published 4 Diversity Pay Gap reports that extend beyond the legal requirement for gender to ethnicity, sexuality, education, disability and socio-economic status. This data provides transparency and will aid us significantly on our journey to creating a fair and equitable workplace for all. ; OneAdvanced is delighted to have been announced as one of the top 100 Diversity Leaders of 2020 across UK businesses following an independent survey carried out on behalf of the Financial Times. The award assesses diversity across gender, age, ethnicity, disability and sexual orientation, and ranks organisations in Europe on the extent to which they offer diverse and inclusive workplaces. The survey focused on two broad areas, looking at the scale in which employers promoted diversity within the workforce, and identifying companies that stood out when it came to encouraging diversity and equal opportunities. ; OneAdvanced is renowned for its innovative recruitment process, which seeks to eradicate bias – unconscious or otherwise – when hiring. In our recruitment, we use tools that give us additional insight into intellect and attitude, and remove CVs from the interview process, so managers go in without preconceptions.

  Wellbeing

  We take wellbeing very seriously at OneAdvanced, employees have access to the following initiatives to promote wellbeing: ; Our Employee Assistance Program (EAP) is a 24/7 phone line where our employees can speak to a trained professional regarding any matters. Whether that is related to their current workload, or whether it is related to their finances for example. This service is 100% confidential. ; The Wellbeing hub on our internal website is central point for resources, such as the Thrive app to which our employees have an access code. In addition, the Hub is a link to our partnership with Perks at Work who offer discounts and classes for wellbeing, fitness, and meditation. ; Our offices have been made more friendly and accessible than ever before as part of our office changes brought on by the new, flexible ways of working. All our offices now contain a ‘wellbeing room’, sharp boxes for needles and free sanitary products in all bathrooms (available to guests as well as our staff). ; We are undertaking an exercise to update our employee value proposition and undertook research to identify what factors employees themselves want. This was done so we can provide benefits that our employees will value from the most and benefit their health and wellbeing.

Pricing

• Price: £20 to £41.40 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagementteam@oneadvanced.com. Tell them what format you need. It will help if you say what assistive technology you use.