Robotic Process Automation (RPA) and Intelligent Automation (IA) Services

Service scope

Software add-on or extension: Yes
What software services is the service an extension to: Robotic Process Automation (RPA) is VE3's specialized service, offering solutions tailored to your needs. We focus on realizing the potential of RPA and Intelligent Automation, aligning with preferred vendors. Our approach prioritizes your business requirements, recommending the most suitable products to meet your needs without technology bias.
Cloud deployment model: Public cloud

Private cloud

Hybrid cloud
Service constraints: NA
System requirements: Dual Core Intel Processor

4GB RAM

Minimum 10GB free disk space (above OS and target application)

Windows 8.1, 10 32 / 64-bit

Windows Server 2012 R2, 2016, 2019 64-bit versions only

.NET Framework 4.7.2

User support

Email or online ticketing support: Email or online ticketing
Support response times: Response times on emails sent to the dedicated support address depend on SLAs and OLAs in place with the client. On average response is less than 30 minutes.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: No
Onsite support: Onsite support
Support levels: We apply Support Levels per automation.

P1 - Critical automation unavailable - 4 hour fix
P2 - Important automation unavailable - 8 hour fix
P3 - Non-critical automation unavailable - 3 day fix
P4 - How to advice - 5 day fix

Support services range from 8/5 to 24/7.

Pricing support for automations is dependent on many facets including:

Development effort
Complexity
Criticality
Attended or unattended
Hours of support
Support features

Our support service includes:

Service Manager
Technical Lead
Control room
Support

We deliver Change work from this team.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Our Onboarding process entails a Readiness phase, conducting technical and business workshops to uncover automation drivers, suggest appropriate technology solutions (e.g., Cloud vs on-premise), and raise awareness among key stakeholders. We also offer communication strategies to alleviate 'automation anxiety'.
VE3 provides an Automation Roadmap Assessment, which includes process discovery, analysis, and prioritization based on specific business needs. This results in a tailored automation roadmap focusing on tactical solutions followed by strategic ones aligned with your goals.
We offer various training options, including development bootcamps (UiPath, Blue Prism, Microsoft), automation analysis, and Centre of Excellence enablement, either off-the-shelf or customized to your CoE's strategic objectives.
Service documentation: Yes
Documentation formats: HTML

PDF

Other
Other documentation formats: PPTX

Word
End-of-contract data extraction: VE3 does not own or host your data. We provide a delivery service for automating processes containing your data. While we offer managed services and support, we ensure that we can disconnect from your environment, leaving your data with you. If you require an export of your customer data from us, including ticket service history, you can request it, and we will export the data for you. If you have specific data retention requirements for your data or the data we hold for you, you can provide them to us, and we will manage your information accordingly.
End-of-contract process: Service disconnection occurs at the conclusion of a managed service contract. All documentation (e.g., solution design, test plans, operational handbooks) and automation code belong to the client as intellectual property. The end-of-contract process entails disconnecting management services and deleting management devices and connections. Any data related to your environment can be exported and provided to you for ingestion, with the format determined by its current form and our available options for presentation. It's advisable to arrange for a service transition to the new team, which may incur an additional service charge, be covered in your contract, or utilize available resources from our contracted staff if hours are available.

Using the service

Web browser interface: No
Application to install: Yes
Compatible operating systems: Windows
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: Dependent on application and system requirements.
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: Processes in VE3's RPA ecosystem are designed, managed, and executed within dedicated applications. Development environments offer tools to create tailored automation solutions for specific processes. Once developed, processes are deployed and orchestrated through the management interface. Additionally, network configurations like resource pools and work queues are adjustable within the application. Robotic Process Automation (RPA) is VE3's expertise and service category.
Accessibility standards: WCAG 2.1 AA or EN 301 549
Accessibility testing: None
API: Yes
What users can and can't do using the API: Wherever an API is exposed as part of the process, we have the ability to connect this to the automation suite to deliver the business process.
API documentation: Yes
API documentation formats: PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: VE3's RPA solutions offer complete customization, utilizing user interfaces or APIs to integrate with specific applications and websites. Our Readiness Phase involves workshops to grasp your automation needs and tech infrastructure, ensuring tailored recommendations. We're technology-agnostic, focusing on the best-fit solutions. Our Automation Roadmap Assessment identifies, analyzes, and prioritizes processes based on business value drivers and KPIs, offering fully customizable automations. Robotic Process Automation (RPA) is VE3's expertise and service category.

Scaling

Independence of resources: The VE3 service relies on 'virtual workers' that scale naturally, adjusting to demand fluctuations without impacting client operations. Database servers scale vertically to match resource demand, while virtual workers can scale horizontally across multiple servers or virtual machines. Robotic Process Automation (RPA) is VE3's expertise and service category.

Analytics

Service usage metrics: Yes
Metrics types: Key automation metrics monitored and reported include time saved, cost reduction/avoidance, revenue generation, return on investment, and end-to-end process time. Initial estimates are provided in the Automation Roadmap Assessment, with ongoing actuals continuously tracked. Additional metrics depend on business KPIs such as call handling time, conversion rates, and CSAT scores. Customized automation reports and real-time dashboards align with specific value drivers. Pre-built reports highlight digital worker utilization, active instances, success rates, and exception reporting. Robotic Process Automation (RPA) is VE3's specialty and service category.
Reporting types: Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Reseller providing extra features and support
Organisation whose services are being resold: BluePrism, UiPath, Microsoft, TrustPortal, CM.com, AutomationHero, ABBYY, KYP, XpertRule, PeakAI

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)
User control over data storage and processing locations: Yes
Datacentre security standards: Managed by a third party
Penetration testing frequency: Never
Protecting data at rest: Other
Other data at rest protection approach: Data is encrypted at rest on the database server. Encryption uses AES-256 and DES is provided with legacy support. Encryption keys are stored separately from the data. Blue Prism also allows multiple encryption keys for each data source, allowing each work queue to have its own encryption key if necessary.
Data sanitisation process: Yes
Data sanitisation type: Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: Work queue business object or through the UI when RDP or VNC
Data export formats: CSV

Other
Other data export formats: XLSX
Data import formats: CSV

Other
Other data import formats: XLSX

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

Other
Other protection between networks: WCF SOAP is used for transport and message level encryption between the application client and the server. TLS v1.2 is used between the application and database servers, as well as from the application server to the runtime resource
Data protection within supplier network: TLS (version 1.2 or above)

Other
Other protection within supplier network: WCF SOAP is used for transport and message level encryption between the application client and the server. TLS v1.2 is used between the application and database servers, as well as from the application server to the runtime resource

Availability and resilience

Guaranteed availability: Service level agreements are defined with clients during the requirements gathering stage.
Approach to resilience: The VE3 datacenter's resilience is tailored to client needs, employing various technologies like load balancers and multiple app servers. Active-active infrastructure setups ensure failover capability in case of availability zone downtime. Robotic Process Automation (RPA) is VE3's expertise and service category.
Outage reporting: The cloud hosting provider has a number of outage reporting mechanisms. Virtual machine states can be monitored via the control panel.

Identity and authentication

User authentication needed: Yes
User authentication: Username or password

Other
Other user authentication: Authentication can also take place over Active Directory (LDAP)
Access restrictions in management interfaces and support channels: Role management within Automation solutions can enable and restrict application functionality, this can also be mapped to Active Directory groups. This allows for granular application based on the role of the user within the organisation. VE3 follows the principle of least permissive access when defining the access structure in new RPA installations.
Access restriction testing frequency: At least once a year
Management access authentication: 2-factor authentication

Dedicated link (for example VPN)

Username or password

Other
Description of management access authentication: Active Directory integration through LDAP is also available to manage and provide access to RPA services.

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: User-defined

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: EGAC
ISO/IEC 27001 accreditation date: 06/01/2024
What the ISO/IEC 27001 doesn’t cover: NA
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: ISO 22301

ISO 20000-1

ISO 14000-1

ISO 9000-1

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: VE3 ensures security compliance by adhering to OWASP standards for in-house solutions. Any security incidents affecting stored data are promptly reported, analyzed, and documented, with reactive measures taken to resolve vulnerabilities. All VE3 employees and contractors are trained to recognize and report security incidents to the Security Officer. The Incident Management team ensures swift resolution overseen by the Board. Robotic Process Automation (RPA) is VE3's expertise and service category.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: VE3 follows an ITIL-aligned framework for client-approved changes, conducting impact assessments and testing prior to implementation. Changes are managed through a service desk ticketing system, ensuring in-scope services are updated. New work prioritization is based on business needs and implementation timeframes, with comprehensive configuration information captured for a dynamic knowledge base.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: Vulnerabilities in RPA systems are proactively monitored through audit logs, with identified issues promptly communicated to clients for remediation decisions. VE3 also assesses forthcoming vendor software changes to anticipate security fixes, allowing clients time to prepare for implementation.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: Proactive monitoring of RPA audit logs enables VE3 to identify vulnerabilities, promptly notifying clients for remediation decisions.
Incident management type: Supplier-defined controls
Incident management approach: Incident Management aims to swiftly restore normal service operations and minimize business disruptions. Incidents are logged via the online support portal or email to the Service Desk, which serves as the central coordination point for all support-related matters. Each incident is documented separately with a unique reference identifier for efficient tracking and resolution.

Secure development

Approach to secure software development best practice: Supplier-defined process

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:

Environmental Sustainability in Operations:

We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.

Promoting Sustainable Practices:

VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.

Responsible by Design Framework:

Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.

Training and Education:

VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.

Community Engagement:

We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

Covid-19 recovery

Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:

Remote Work Enablement:

VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.

Business Continuity Planning:

We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.

Digital Transformation Acceleration:

VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.

Healthcare Support Solutions:

We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.

Economic Stimulus through Innovation:

VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

Tackling economic inequality

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Equal opportunity

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Wellbeing

Environmental Sustainability:

We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing:

User-Centric Design:

VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load.

Health and Safety Protocols:

We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services.

Promotion of Work-Life Balance:

VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.

Mental Health Support:

We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need.

Community Engagement and Social Impact:

VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

Price: £175 to £850 a unit
Discount for educational organisations: Yes
Free trial available: No

Robotic Process Automation (RPA) and Intelligent Automation (IA) Services

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Robotic Process Automation (RPA) and Intelligent Automation (IA) Services

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents