PayrollCloud Limited

PCL Fully Managed Payroll on Oracle HCM Cloud Platform

PCL stands out by offering a Comprehensive Managed Payroll Service, supported by Oracle HCM Cloud. By integrating a unified HR and Payroll application, we achieve unparalleled operational efficiency for both UK-based and international operations.

Features

• Efficient payroll service by PCL, your expert team.
• Includes detailed operational manual and process maps.
• Value-added process improvement upon adoption.
• Payroll helpdesk for partners and employees.
• Guaranteed 99.75+% payroll accuracy SLA.
• SLAs for timely delivery and responsiveness.
• Managed overpayment process with tracking.
• Legislative updates and guidance.
• Minimized risk with ISO27001

Benefits

• Payroll expertise delivered by PCL.
• Defined roles for payroll excellence.
• Ongoing improvement based on PCL's ITIL standards.
• Reduces administrative tasks for clients.
• Eliminates payroll inaccuracies, improving employee satisfaction.
• Frees management from payroll concerns.
• Streamlines HR operations by reducing paperwork.
• Advanced notice of legislative updates.
• Ensures security and confidence in payroll management.

£300 to £1,500 a user a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alliances@payrollcloudcorp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

847859811461029

Contact

Dharmesh Agarwal
+441618186986
alliances@payrollcloudcorp.com

Planning

• Planning service: Yes
• How the planning service works: Included in the Set Up and Migration segment.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Oracle HCM Cloud

Training

• Training service provided: Yes
• How the training service works: During the transition phase, PCL will share our best practice process maps to ensure clarity on task responsibilities among all stakeholders. Any modifications to standard processes are thoroughly documented, with the revised process maps integrated into the contractual framework.; ; Customers maintain possession of these documented procedures, along with an in-depth operating manual, allowing for consistent training of new personnel within both PCL and the client's organization. These documents, regularly updated and managed by PCL, serve as a foundational training resource.; ; Furthermore, we offer supplemental training services tailored to specific client needs, available upon request.
• Training is tied to specific services: Yes
• Services the training service works with: Oracle HCM Cloud

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: For new Oracle HCM implementations, PCL integrates into the project team, contributing to design workshops with expert advice and overseeing UAT and parallel run phases. This preparation ensures PCL's proficiency in payroll operations for a smooth go-live, maintaining operational efficiency to meet SLAs.; ; For existing Oracle HCM clients transitioning to an outsourced payroll with PCL, we offer:; ; Analysis of current setup and rules, including absence and pension regulations,; Introduction to PCL's optimized processes, identifying and resolving any issues,; Coordination on payroll scheduling,; Creation of a comprehensive Operating Manual and Service Definition, clarifying responsibilities and service scope for all stakeholders.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Oracle HCM Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: PCL compiles a reconciliation package for each period, aligning payroll results and offering summaries when deviations from agreed parameters occur. This ensures full transparency of the payroll process, encompassing all verifications, balances, and authorizations.; ; PCL makes contractual commitments to SLAs concerning precision, responsiveness, and promptness.; ; To guarantee adherence to agreed SLAs and overall satisfaction with the service, a monthly service review meeting is conducted with all stakeholders.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: In addition to Oracle's standard support services, PCL offers enhanced support that encompasses Functional, Technical, and Environment Management services across Oracle HCM Cloud, tailored specifically for clients utilizing hosting or software provided by third-party organizations.; ; Our Manchester-based support team consists of HR professionals, consultants, and former Oracle HCM super users, each with a minimum of five years’ experience. Our services are backed by contractual SLAs and adhere to ITIL best practices, ensuring comprehensive support from basic "how do I...?" inquiries to intricate integration and bug resolution. Regular service reviews and MI analysis are conducted to maintain high service standards.; ; Our support service portfolio for third-party hosted or provided software includes:; ; Support for "how do I?" queries.; Technical support encompassing both basic queries and management of Oracle service requests.; Regular service review meetings to discuss performance and strategies.; Additionally, our Environment Management services, crucial for third-party hosted solutions, cover environment usage, access management, and planning new releases. Key advantages of opting for our support include an experienced team capable of addressing wide range of queries, commitment to SLAs and ITIL processes, a unified point of contact for all HCM Cloud questions or issues, and facilitation of escalation within Oracle when necessary.

Service scope

• Service constraints: Oracle HCM Cloud

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We strive to respond to questions promptly during our working hours, which are from 9 AM to 5 PM (UK time), Monday to Friday. Response times may vary, but we aim to address all inquiries within these hours as quickly as possible. Please note that response times may be different over the weekends, as our office is closed, and inquiries will be addressed on the following business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Support levels: PCL provides a selection of Service Wrappers that may suit the client's needs based on the organization's skill levels. A summary of PCL's standard offerings includes: Expert Services - Functional User Support - POA, Testing – Monthly Patching - POA, Testing – Upgrades - POA.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Oracle

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DBS Certification Pvt. Ltd
• ISO/IEC 27001 accreditation date: 31/05/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • ISO 22301

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  PCL has established clear goals to reduce our carbon footprint and contribute to fighting climate change: Promoting Carbon Neutral Travel: PCL incentivizes staff to opt for carbon-neutral travel options through enhanced employee benefits like the Cycle to Work scheme. Presently, 20% of our staff actively participate in this initiative. Encouraging Car Sharing and Public Transport: PCL offers financial incentives to staff for carpooling and utilizing public transport, thereby reducing emissions. Despite the challenges posed by Covid-19, we've facilitated 82 shared car journeys since implementing a full travel ban. Investing in Energy Efficiency: PCL has invested significantly in upgrading equipment to more energy-efficient models, with over £100k allocated for this purpose. Promoting Recycling: We ensure responsible disposal of end-of-life equipment, recycling over 60 laptops instead of sending them to landfill sites. Adopting Sustainable Premises: In 2019, PCL relocated our London Office to a shared service to minimize energy consumption and travel requirements, resulting in substantial energy savings through shared facilities. Supporting Customers' Sustainability Goals: PCL has developed solutions and products to assist our customers in complying with sustainability and corporate social responsibility regulations. Utilizing Green Cloud Storage: PCL utilizes Oracle's Green Cloud Storage solutions and collaborates with Oracle to offer sustainable services to our customers. We will continue to partner with Oracle to promote environmentally friendly cloud solutions. Through these initiatives, PCL is committed to reducing our environmental impact and promoting sustainability both within our operations and among our customers.

  Covid-19 recovery

  PCL's Contribution to Covid-19 Recovery PCL has actively contributed to the recovery efforts for individuals, organizations, and businesses impacted by the COVID-19 pandemic. As a company operating in a high-growth sector, we are committed to giving back to the community and supporting those in need. Here are some of the initiatives we have undertaken: Employment Opportunities: We have provided employment opportunities to individuals who have been made unemployed due to the pandemic, helping them get back on their feet. Pro-bono Consulting Services: PCL has offered pro-bono consulting services for community projects and initiatives, leveraging our expertise to support various causes during these challenging times. Free Oracle Health and Safety Solutions: We have provided the Oracle Health and Safety solutions free of charge for contact tracing purposes, aiding in the management and containment of the virus. Enhanced Employee Care Packages: Recognizing the importance of mental health care during these difficult times, we have enhanced our employee care packages to include improved services for mental health support. Safe Working Space Enforcement: We have enforced safe working space measures to ensure the safety and empowerment of all our workers when they choose to return to our offices, prioritizing their health and well-being. Through these initiatives, PCL aims to make a positive impact on the recovery process and support communities in overcoming the challenges posed by the COVID-19 pandemic.

  Equal opportunity

  Promoting Equal Opportunity at PCL PCL is steadfast in our commitment to fostering equal opportunities for all individuals within our organization. We firmly believe that our future success in a competitive landscape hinges on the development and empowerment of our diverse workforce. Discrimination of any form, whether direct or indirect, is strictly prohibited at PCL, and we uphold this principle across various grounds, including sex, marital or civil partner status, pregnancy or maternity, disability, religion or belief, nationality, ethnic or national origin, color or race, sexual orientation, gender reassignment, or age. As an organization, we celebrate and embrace diversity, recognizing the myriad benefits it brings to both our employees and the organization as a whole. We understand that diversity is a cornerstone of our success, and we are committed to fostering an inclusive environment where all individuals are valued and empowered. This commitment extends beyond our workforce and encompasses our broader community engagement efforts, ensuring that opportunities are provided to those who may otherwise be marginalized or disadvantaged. To actively promote diversity within our workforce, PCL has implemented a comprehensive Diversity and Equality policy, accompanied by mandatory training for all employees as part of our code of conduct. Furthermore, we have made substantial investments in our HCM back-office solution to monitor, report, and assess issues such as diversity, the gender pay gap, and adherence to the living wage. We are dedicated to transparency regarding gender equality and regularly monitor the Gender Pay Gap, ensuring that gender equality is clearly communicated to prospective employees, current employees, partners, and customers alike. By upholding these principles and practices, PCL reaffirms its commitment to fostering an inclusive and equitable workplace for all.

  Wellbeing

  Prioritizing Wellbeing at PCL At PCL, the health and wellbeing of our employees are paramount. We have made significant investments in an employee benefits scheme aimed at enhancing overall wellness. Our comprehensive benefits package includes private healthcare, 24/7 GP access, the Cycle to Work scheme, Pensions Top Up, Mental Health support, Healthcare Cashback, and various other benefits designed to promote employee wellness. We are committed to continuously improving and expanding this scheme to ensure that we effectively support and retain our staff. In addition to prioritizing individual wellbeing, PCL actively promotes community integration and engagement. We believe in giving back to the communities in which we operate and fostering integrated communities. Here are some of the ways we support community benefit provision: • Supporting Local Community: PCL has provided support to numerous food banks across the UK and the US through both staff and corporate donations. Additionally, we offer paid leave to employees participating in volunteering programs, encouraging community engagement. • Offering Employment Opportunities: We offer a range of employment opportunities, including graduate positions, apprenticeships, work experience, and entry-level positions, across various locations in the UK. By providing employment opportunities in the local area, we contribute to economic development and community prosperity. • Supporting Customers' Community Initiatives: As part of our contractual commitment to our customers, PCL offers community benefits. For example, in 2021, we collaborated with a local council to provide training and mentorship to post-16 care leavers pursuing careers in technology, thereby supporting community development and empowerment. Through these initiatives, PCL demonstrates its commitment to promoting employee wellbeing and fostering positive community relationships. We believe that by prioritizing the health and prosperity of our employees and communities, we contribute to a more sustainable and inclusive society.

Pricing

• Price: £300 to £1,500 a user a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alliances@payrollcloudcorp.com. Tell them what format you need. It will help if you say what assistive technology you use.