Skip to main content

Help us improve the Digital Marketplace - send your feedback

QDC

Microsoft Power Platform Services

We provide expert deployment, configuration, and ongoing support for Microsoft Power Platform solutions, enabling organisations to automate processes, build custom apps, and gain actionable insights. Our certified team ensures secure, scalable, and compliant implementations tailored to business needs, driving efficiency and digital transformation across cloud environments.

Features

  • End-to-end deployment and configuration support
  • Custom app development and automation solutions
  • Secure and compliant cloud app implementations
  • Scalable architecture for growing business needs
  • Integration with existing Microsoft 365 environments
  • Proactive monitoring and performance optimization
  • Tailored training and user adoption programs
  • Rapid issue resolution and technical support
  • Continuous improvement and feature enhancements

Benefits

  • Accelerates digital transformation initiatives
  • Improves operational efficiency and productivity
  • Reduces manual processes and human error
  • Enhances decision-making with real-time insights
  • Ensures data security and regulatory compliance
  • Maximizes ROI on Microsoft investments
  • Enables seamless collaboration across teams
  • Adapts quickly to changing business requirements
  • Minimizes downtime and service disruptions
  • Drives innovation through low-code development

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@qd-c.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

8 4 7 9 9 7 6 6 5 5 3 8 8 0 1

Contact

QDC Charlie Hill
Telephone: +44 1628 274542
Email: sales@qd-c.co.uk

About the service

Service categories

Cloud Support Services

Set Up and Migration

  • Data auditing and organising
  • Data/information structure design
  • Engagement and communication planning
  • Project management and governance
  • Service optimisation/right sizing
  • Mobilisation coordination
  • Other

Service scope

Service constraints
Service constraints include delivery during standard UK business hours unless otherwise agreed. Customers must provide valid Microsoft 365 and Power Platform licensing, internet connectivity, and secure access to environments. Data governance and retention remain the customer’s responsibility. Support covers the agreed scope; changes beyond scope require separate engagement. Third‑party integrations depend on vendor compatibility and licensing. Customers must supply necessary user permissions and SME availability. Training is remote unless on‑site is pre‑agreed. SLA response times depend on the selected support tier purchased. Non-production testing is required before production deployment. Security reviews or approvals may extend timelines.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Service Desk & SLA QDC service desk operates Monday–Friday, 09:00–17:30 UK time (excluding English public holidays, QDC’s Christmas period, and company events). Service Level Agreement (SLA) Tickets are categorized as: Incident: Bugs or issues with the signed-off build Question: How-to or what-if queries Change Request: Additional changes beyond the signed-off build Incidents follow SLA priorities; Questions and Change Requests default to P4. Response Times: P1: 15-min acknowledgment, hourly updates, fix in ½ day P2: Updates every 4 hrs, fix in 2 days P3: Updates every 8 hrs, fix in 3 days P4: Daily updates, fix in 5 days
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support Levels: We deliver a robust, SLA-driven support service designed to keep your solution performing at its best. Our remote third-line break-fix support includes rapid incident resolution, proactive communication, and escalation to Microsoft when required. Incidents are prioritised to minimise business impact: Priority 1: Immediate response (15 mins), resolution target ½ business day Priority 2: Resolution within 2 business days Priority 3: Resolution within 3 business days Priority 4: Resolution within 5 business days Costs: Support is provided under a fixed-price model agreed at contract stage, ensuring predictable costs. £10,500 Ex VAT Per Annum Optional enhancements - such as extended hours or onsite support - are available at additional cost. Account Management While we do not offer a formal Technical Account Manager, every customer benefits from direct access to senior technical specialists for complex issues, ensuring expert guidance without delays. Our service operates Monday–Friday, 09:00–17:30 UK time, with flexible options for extended coverage. We combine clear SLAs, transparent pricing, and expert escalation paths to deliver confidence and continuity.

Supplier type

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
Yes

Architecture roles

Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £995.00 £995.00
Solution architect £995.00 £995.00
Senior solution architect £1,080.00 £1,080.00
Lead solution architect £1,080.00 £1,080.00
Principal solution architect £1,195.00 £1,195.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £995.00 £995.00
Technical architect £995.00 £995.00
Senior technical architect £1,080.00 £1,080.00
Lead technical architect £1,080.00 £1,080.00
Principal technical architect £1,080.00 £1,080.00

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
17dfc458-ad00-422b-b497-18bd0f81fb41
Cyber essentials plus
Yes
Cyber Essentials Plus Certificate Number
6b3b607a-0196-4188-bbd4-2f13cbb37300
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for positive actions with community groups.
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
Mission: Break down barriers to opportunity

By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Introducing transparency to pay and reward processes
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
Mission: Build an NHS fit for the future

That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@qd-c.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.