OPTEC SERVICES LTD

Managed Fortinet Secure SD-WAN

Optec designs, deploys and provides ongoing management of Fortinet Secure SD-WAN solutions. The service improves connectivity performance, resilience and security, supports cloud on ramp connectivity, and provides a secure foundation for SASE, with ongoing monitoring, support and change management delivered by Optec's NSE certified engineers.

Features

• Fortinet Secure SD-WAN configuration and management across distributed sites
• Application aware traffic steering based on time link performance metrics
• Continuous monitoring of SD-WAN devices, links and applications
• Proactive incident detection with ITILv4 aligned investigation and response
• Real time monitoring of configuration and policy changes
• Automated ticket creation for detected faults or unauthorised changes
• Fortinet certified engineer led operational support
• Secure configuration management with automated backups and rollback capability
• PSIRT advisory and CVE monitoring with coordinated remediation support
• Secure customer access with delegated visibility and logical separation

Benefits

• Improves application performance and user experience across distributed sites
• Increases network resilience through intelligent path selection
• Reduces operational risk through continuous proactive monitoring
• Detects performance degradation and outages before business impact
• Provides rapid incident response and coordinated fault resolution
• Ensures configuration integrity and audit ready change control
• Removes need for in house SD-WAN expertise
• Improves security posture through vulnerability awareness and remediation
• Enables secure cloud on-ramp connectivity for applications and services
• Provides a secure foundational layer for SASE adoption

• Education pricing available

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart@optec.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

848047057401991

Contact

Stuart Harper
07984598195
stuart@optec.co.uk

About the service

• Service categories:

  Cloud Support Services

  Ongoing Support

  • Product support capabilities
  • Logging and management of incidents
  • Reporting and proactive results analysis
  • Dispatch of service technicians and/or parts
  • End user training coordination
  • Other

Service scope

• Service constraints: The service is primarily delivered remotely and relies on Fortinet SD-WAN devices having reliable network and internet connectivity. Customers must provide suitable connectivity, power, rack space and physical access where required, along with accurate network and application information to support design and deployment. Secure connectivity between customer environments and Optec systems is required for monitoring, alerting and support. Onsite activities such as device installation or circuit handover may require coordination with customer teams or third parties. Hardware replacement and circuit availability are subject to separate vendor or ISP / carrier agreements.

User support

• Email or online ticketing support: Yes
• Support response times: Customers can raise incidents and service requests via email, telephone or the Optec online support portal, which is available 24 hours a day. Support responses are delivered in line with defined SLA targets based on incident priority and selected support level.; ; During standard support hours, all priorities are covered. Outside standard hours, customers with 24/7 cover receive responses for Priority 1 and Priority 2 incidents only. Response times range from 30 minutes for critical incidents to two business days for low priority requests. All tickets are tracked and reported through the Optec support portal.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Optec provides two support levels for the Managed Fortinet Secure SD WAN service:; ; Standard Support operates Monday to Friday, 08:30 to 17:30, excluding UK bank holidays.; ; 24/7 Support provides round the clock coverage for Priority 1 and Priority 2 incidents.; ; Support costs are based on a fixed monthly subscription and vary depending on the number of managed devices, connectivity complexity and selected service level. Pricing is transparent and predictable, with no usage based charging.; ; All customers receive access to Optec’s Network Operations Centre, staffed by Fortinet certified engineers. A named account manager is provided for service governance, commercial management and escalation. Technical ownership is delivered by the NOC team to ensure continuity and resilience.

Supplier type

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Fortinet

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Pricing

• Discount for educational organisations: Yes

Architecture roles

Business architect

Role level	UK Rate	Offshore Rate
Trainee business architect	£799.99	£799.99
Associate business architect	£799.99	£799.99
Business architect	£799.99	£799.99
Lead business architect	£799.99	£799.99

Data architect

Role level	UK Rate	Offshore Rate
Data architect	£799.99	£799.99
Senior data architect	£799.99	£799.99
Chief data architect	£799.99	£799.99

Enterprise architect

Role level	UK Rate	Offshore Rate
Enterprise architect	£799.99	£799.99
Senior enterprise architect	£799.99	£799.99
Lead enterprise architect	£799.99	£799.99
Principal enterprise architect	£799.99	£799.99

Network architect

Role level	UK Rate	Offshore Rate
Associate network architect	£799.99	£799.99
Network architect	£799.99	£799.99
Lead network architect	£799.99	£799.99

Security architect

Role level	UK Rate	Offshore Rate
Security architect	£799.99	£799.99
Lead security architect	£799.99	£799.99
Principal security architect	£799.99	£799.99

Solution architect

Role level	UK Rate	Offshore Rate
Associate solution architect	£799.99	£799.99
Solution architect	£799.99	£799.99
Senior solution architect	£799.99	£799.99
Lead solution architect	£799.99	£799.99
Principal solution architect	£799.99	£799.99

Technical architect

Role level	UK Rate	Offshore Rate
Associate technical architect	£799.99	£799.99
Technical architect	£799.99	£799.99
Senior technical architect	£799.99	£799.99
Lead technical architect	£799.99	£799.99
Principal technical architect	£799.99	£799.99

Cyber security roles

Cyber security audit and assurance

Role level	UK Rate	Offshore Rate
Lead cyber security audit and assurance	£999.99	£999.99
Principal cyber security audit and assurance	£999.99	£999.99

Cyber security governance and risk management

Role level	UK Rate	Offshore Rate
Associate cyber security governance and risk manager	£999.99	£999.99
Lead cyber security governance and risk manager	£999.99	£999.99
Principal cyber security governance and risk manager	£999.99	£999.99

Cyber security secure design

Role level	UK Rate	Offshore Rate
Associate cyber security secure systems architecture and design	£999.99	£999.99
Lead cyber security secure systems architecture and design	£999.99	£999.99
Principal cyber security secure systems architecture and design	£999.99	£999.99

IT operations roles

Infrastructure engineer

Role level	UK Rate	Offshore Rate
Associate infrastructure engineer	£799.99	£799.99
Infrastructure engineer	£799.99	£799.99
Senior infrastructure engineer	£799.99	£799.99
Lead infrastructure engineer	£799.99	£799.99
Principal infrastructure engineer	£799.99	£799.99

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Sancert Ltd
• ISO/IEC 27001 accreditation date: Wednesday 4 June 2025
• What the ISO/IEC 27001 doesn’t cover: The entire organisation and managed services offered are covered by the ISO/IEC 27001 certification
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 3f9848ea-2898-474d-9a02-bd855f5d810e
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart@optec.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.