Informed Solutions Ltd

InformedENGAGE©: Front-end Toolkit

InformedENGAGE©: Front-end Toolkit: An advanced digital service for creating easy to use, secure web forms that capture the full range of information types including structured data, text, documents, and geospatial information. The service is compatible with multiple devices and browsers and compliant with government standards including the GDS Design System

Features

• For Government, Healthcare, Justice, Emergency Services, Regulatory, Environment, Transport
• Create simple forms to handle complex workflows
• Modern design features to deliver a leading digital experience
• Embedded security to protect sensitive data
• Ability to capture usage metrics
• Easily configurable by users with basic training
• Content validation to avoid incorrect or incomplete submissions
• Cross device support, responsive design features
• Cross browser support
• Compliant with GDS Design System, Digital Scotland Design System

Benefits

• Create web forms quickly and inexpensively
• Non-developers can build web forms through the system
• Guide users through complex workflows
• Less time wasted looking for information
• Enhanced digital experience for users
• Reduced number of incomplete or unnecessary applications
• Consistent look and feel from multiple access points
• Protected access to web forms and features
• Generate KPIs from metrics to assess system performance
• Flexible to quickly implement and deploy changes

£2,500 a licence a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at opportunities@informed.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

848351842071252

Contact

Ana Demonacos
0161 942 2000
opportunities@informed.com

Planning

• Planning service: Yes
• How the planning service works: We have a proven Queens Award winning service, InformedTRANSFORM©, to plan and implement cloud hosting and cloud software on behalf our clients. InformedTRANSFORM© ensures the most appropriate technologies are selected, effectively configured and operated to maximise service performance and value-for-money. It specifically includes: - engagement with our client's business and technology stakeholders to understand and agree the intended benefits and outcomes, drivers, needs, potential blockers, and current business and technical landscape; - where appropriate, undertaking Technology Options Assessments to independently evaluate different cloud hosting and software products based on client needs, ensuring that plans are based on the right solution for the specific client; - development of highly practical cloud migration and implementation plans, ensuring a clear understanding of the approach, timescales, costs and risks, assured by experienced and qualified product and technology specialists; - establishment of robust governance and delivery management frameworks to ensure that implementations are effectively controlled and risk-managed, according to our ISO9001 Quality Management System (QMS) and our ISO27001 Information Security Management System (ISMS); Our method is continuously improved by our Cloud Community of Practice, which maintains a current view of the market-place, leading solutions, their forward roadmaps, and their respective strengths and weaknesses
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We use our InformedACADEMY© programme to provide world-class digital training for our clients. InformedACADEMY© helps clients build the skills, capability, and insights they will need to successfully perform their role (administrator, user etc.). We shape training packages to clients' needs, based on training needs analysis to identify the range of stakeholders needing training, and the skills that they will need to work effectively. Our training typically includes: - End-user training for developed systems and solutions - Digital skills development for business stakeholders and technical teams (including coaching in Agile, DevOps, software development technologies and frameworks, cloud capabilities and architecture) - Executive coaching and support for Directors (including understanding opportunities and the 'art of the possible', developing digital transformation blueprints and roadmaps, establishing robust governance and performance management for complex Agile transformation programmes) Training is typically provided through channels, including: - Online training (delivered through client's preferred training tools, via wikis e.g. Confluence) - On-the-job coaching and skills transfer (delivered according to an agreed training plan, by certified and highly-experienced professionals) - Masterclasses (incorporating training from a highly-qualified expert, with exercises, group discussions and retrospectives to maximise learning) - 3rd party training from specific technology suppliers, supplemented with formal Accreditation/Certification
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We help clients migrate complex, nationally-critical services from on-premise/dedicated data-centres to cloud, or between different cloud providers to provide better overall performance and value-for-money. Our proven method includes: - Understanding current service – technical stack, APIs, dependencies on other systems/hardware, current capacity, licensing, functional and non-functional requirements (including security, data sovereignty, backup and disaster recovery), data holdings and transactions, operational metrics, known issues, vulnerabilities and technical debt - Designing target service – confirming desired service KPIs and targets (including cost-savings), understanding technology preferences (e.g. based on client’s in-house skills), selection of to-be technologies (undertaking independent Technology Options Assessments as appropriate), considering modernising deprecated technology, reducing licensing costs, transitioning elements of service to PaaS, implementing cost-effective application scaling and environments, and transitioning to DevOps best practice (e.g. CI/CD pipelines and automated test-suites) - Migration – deploying optimal team of technical experts to deliver the migrated service, through a robust governance and delivery management framework to ensure that migration is effectively controlled and risk-managed, according to our ISO9001 QMS and our ISO27001 ISMS (including switch-over and go-live plans) - Hand-over and monitoring – we involve client staff throughout, up-skilling so they become autonomous, using KPIs to evidence benefits and drive ongoing improvement
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon Web Services
  • Microsoft Azure
  • UK Cloud
  • Oracle Cloud
  • Google Cloud
  • Salesforce

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide end-to-end quality assurance and performance testing for cloud hosting and software, and ensure that requirements in this area (and potential risks) are explicitly raised and agreed up-front, and considered throughout migration planning and implementation. We have a proven method for quality assurance and performance testing, which is independently accredited as part of our ISO9001 QMS. Our proven method includes: - Specifying quality assurance and performance requirements up-front (including both functional and non-functional aspects) and monitoring against these throughout - Ensuring that the cloud service design explicitly factors in the capabilities and technologies that will be required to undertake representative QA and performance testing (e.g. through the application of technologies such as Selenium Grid, JMeter, Blazemeter, Flood IO, and resilience testing tools such as Chaos Monkey) - Ensuring that QA and performance testing is developed to be automated and repeatable, and is run regularly (typically as part of CI/CD pipelines) to ensure that compliance is understood and potential issues and bottlenecks are identified early - Providing regular, transparent and insightful QA and performance testing reports that enable business representatives to understand progress, issues and readiness for launch

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We use our proven, configurable cloud support service, InformedSERVICE© to provide the right ongoing support. InformedSERVICE© is a service architecture that can be tailored to deliver an optimised service management solution. Our highly-experienced practitioners provide a service-desk, system support, automated testing and deployment, continuous integration, service improvement and service integration using configurable frameworks based on DevOps, ITIL and SIAM. InformedSERVICE has the following benefits: - Configurable, cost-effective options for DevOps, ITIL and SIAM needs - Continuous delivery and automated testing, using DevOps best practice - Flexible service levels; fully ITIL-compliant and certified where required - End-to-end management of service incidents, requests and improvements - Proactive service analytics and reporting, driving continuous improvements and options for further savings (e.g. through adoption of new technologies, reduction in product licences fees, right-sizing environments and elastic provisioning) - Delivers ongoing service improvements and incremental benefits - Flexible services tailored to individual needs; industry-leading support - KPI analytics measurement and performance management tracking - Service Desk up to 24/7/365, 1st, 2nd, 3rd line - Designed for the cloud, and proven and integrated across leading cloud-vendors including AWS, Microsoft and UK-Cloud - All staff BPSS or SC cleared, and fully familiar with GDS standards and assessment

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Informed Solutions provides configurable Service Level Agreements which specify the time within which we will respond to questions. The SLAs are tailored to our client's precise requirements and range from supporting business critical national infrastructure solutions (where we implement 24/7 service desks though our global 'follow-the-sun' model), through to SLAs based on core UK business hours. For all services, Informed Solutions provide clients with access to our on-line self-service portal, PRISM, which offers a full suite of incident reporting, tracking and service monitoring features.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: All of our services undergo appropriate functional, non-functional and accessibility testing. They also provide a proven assisted digital journey that ensures that users with assisted digital needs receive the same high quality user experience.
• Support levels: Informed Solutions offer a flexible SLAs, provided at highly competitive rates and tailored to our client's specific requirements. SLAs range from dedicated support for 24/7business critical national infrastructure solutions through to SLAs based on core UK business hours. For all services, Informed Solutions provide clients with access to our on-line self-service portal, PRISM, which offers a full suite of incident reporting, tracking and service monitoring features, as well as a nominated point of contact within our Service Management team, as well as regular service reviews with clients.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Fighting Climate Change: We are a certified Carbon Neutral company and Global Action Plan ‘Business for Clean Air Signatory’. We are committed to achieving Net Zero emissions by 2030 and have published a formal Carbon Reduction Plan, which has been completed in accordance with PPN 06/21 and associated guidance and reporting standards for carbon reduction plans.; ; We will apply our ISO14001 accredited Environmental Management System (EMS) to ensure the reduction of carbon through day-to-day business operations for Informed, and for supply chain activity in the delivery of services under the contract. ; ; We will identify and deliver opportunities to remove or reduce the negative environmental impact of each contract in line with Government obligations through its Greening Government Commitments and by adhering to Government Buying Standards (GBS) for sustainable procurement. Annual environmental objectives for each contract will be agreed and monitored. ; ; We will formally communicate the objectives, targets, and regulatory requirements of our EMS to all staff, partners, clients, and our supply chains.; ; We will assess and adopt new technologies and activities in alignment with GBS, that have a positive impact on our environmental sustainability processes.; ; Led by our Main Board Director of Operations, we will undertake annual environmental assessments to ensure that contract impacts are minimized in accordance with our EMS.
• Covid-19 recovery:

  Covid-19 recovery

  Informed Solutions’ commitment to embed social value throughout the commercial life-cycle of the framework includes:; ; COVID-19 Recovery: We commit to the recruitment and retraining of those left unemployed by Covid-19 through InformedACADEMY©, our ISO9001 certified world class talent development framework.; Established digital skills and career retraining partnerships exist with Manchester Digital, The Prince’s Trust, the Institute of Coding, and York University’s ‘Step into Tech’ programme, which will broaden the reach and impact of our support activity. Additionally, this training will be made available to those with protected characteristics in the communities where we operate.; Alongside this we will continue to promote the five foundational principles of quality work as set out in the Good Work Plan, ensuring fair and inclusive recruitment practices attract good candidates regardless of background, and create employment opportunities, particularly for those facing barriers to employment. ; Existing commercial charity partnerships with Barnabus and Manchester Mind will help both the homeless and those affected by mental health issues as a result of the pandemic and its associated impacts. ; Formal Local community support and skills outreach activity is reinforced by volunteering opportunities for all staff wherever we operate.; Additionally, we will continue to ensure that workplace conditions including flexible and remote working, and sustainable travel, support the COVID-19 recovery effort.
• Tackling economic inequality:

  Tackling economic inequality

  Tackling Economic Inequality: We commit to creating new businesses, jobs, and skills, whilst increasing supply chain resilience and capacity. ; We will ensure the localisation of our supply chain through the contract, supporting local business and employment growth. ; We will create new jobs and direct employment for work seekers and will deliver digital skills training to communities with known skills shortages, for those in deprived areas, and for work seekers with protected characteristics through InformedACADEMY©, our ISO-9001 certified world class talent development framework. ; Training will be delivered in partnership with our established national network of tech industry, business, and charity partners including Manchester Digital, The Prince’s Trust, and The Institute of Coding. Additionally, we will continue to support skills development and educational attainment relevant to the contract, including training that leads to recognised accreditation and qualification.; Our work to increase supply chain resilience and capacity will include:; • Increased localisation of our supply chains, identifying Star-Ups, SMEs and VCSE partners local to each contract; • Mapping our supply chain ahead of contract commencement, working with buyers to identify areas for improved diversity, whilst mapping skills and capability needs; • Supporting the growth, development, and upskilling of new supply chain partners through workshops using appropriate modules from InformedACADEMY©
• Equal opportunity:

  Equal opportunity

  Equal Opportunity: A GreatPlacetoWork™ certified company, with a trust index rating of 91%, we will identify and tackle inequality in employment, skills, and pay in the workforce by:; • Contractual commitment to equality in the workplace, enshrined in our Equal Opportunities Policy (2010 Equality Act), which employees, contractors, and partners commit to ahead of contracts; • An annual commitment to survey and benchmark equality in employment, pay, progression, and skills within our workforce; • Eliminating inequality and ensuring inclusive working environments, in-work progression, and staff development through our ISO9001 accredited InformedACADEMY© learning and development framework; • Skills-based interviews for recruitment and progression for all staff, with transparency regarding training, promotion, pay, and reward processes; • Ensuring our workforce proportionally reflects the communities where we operate, reinforced by our transparent diversity and equality in recruitment and progression policy, which is monitored, measured, and assured by our Main Board Director of People Services. Targets include 35% representation of women and 15% representation of those with protected characteristics (including the disabled) in our workforce by 2024 (currently 25% and 10% respectively); • Supporting staff from disadvantaged or minority groups move into higher paid work, developing individual progression plans and delivering new skills relevant to the contract through InformedACADEMY© ; • Ensuring all people managers receive inclusion and unconscious bias training; • Employing strict processes to manage the risk of, and support elimination of modern slavery: Our Professional Alliance Charter defines the duties mandated by the Modern Slavery Act 2015 are included in all contracts. Annual audits ensure fair work practices are in place for employees, contract workers, and supply chain partners; • Compliance with the Modern Slavery Act through our ISO9001 certified Quality Management System and Employment Framework; • Annual workforce training on fair work practices, equality, and opportunity in the workplace.
• Wellbeing:

  Wellbeing

  Wellbeing: We actively promote an open health culture at Informed, implementing the 6 standards in the mental health at work commitment, including inclusive and accessible recruitment and progression practices. We will improve the health and wellbeing of our workforce and improve community cohesion through the following measures:; • Informed Solutions and its supply chain partners signing up to the Mental Health Charter https://mentalhealth-charter.co.uk/sign-the-charter and disability awareness accreditation; • A commitment to ensuring Mental Health First Aiders serve the needs of the contract workforce and wider Informed Solutions supply chain community. We will ensure that the contract workforce is served by 1 Mental Health First Aider per 40 contract workforce (The Health Service Executive recommends 1 Mental Health First Aider per 50 employees); • Informed Solutions management team will undertake external accredited Mental Health awareness training in order to lead and support activity that ensures mental health stewardship and safeguarding programmes remain for the contract workforce; • A dedicated and sustainable Health and Wellbeing Support Programme supports our accessible and inclusive workplace for all activities. It will include an integrated matrix of services to improve workforce health and wellbeing and enhance community cohesion and engagement ; • Quarterly Healthcare and Wellbeing courses form an integral part of our award-winning, ISO9001 certified InformedACADEMY© learning and development framework, which will be delivered to the contract workforce and supported by InformedACADEMY© partners; • A corporate partnership with our community mental health Charity, Manchester Mind commenced in April 2021 with Informed Solutions leading annual charitable campaigns through May, which provide financial support for the charity as well as health and wellbeing activity and support for all Informed employees. ; • All aspects of physical and mental health and wellbeing are considered in the development of new working patterns and hybrid on-site and remote working patterns.

Pricing

• Price: £2,500 a licence a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at opportunities@informed.com. Tell them what format you need. It will help if you say what assistive technology you use.