DATAQUEST (HEATHROW) LIMITED

Cloud Cost Management and Monitoring

Deploying your services into the Cloud can be more than just overcoming the technical hurdles. Cloud payment models today mean that there is constant opportunity to optimise your spend. The correct governance will help keep costs under control and deliver greater value.

Features

  • Ongoing cost optimisation
  • Ongoing Cost monitoring
  • Cost reporting
  • Monthly workshops looking at the impact of change to cost
  • Defining and managing KPI and SLAs
  • Single point of contact for issue resolution

Benefits

  • Make sure you are on the right contract
  • 24 /7 Points of contact for ongoing support
  • Reduce Cloud spend when available
  • Ongoing technical and commercial engagement
  • Ongoing contract reviews and communications

Pricing

£750 to £1,500 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@dqgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 4 8 5 8 6 7 8 3 4 0 4 9 1 8

Contact

DATAQUEST (HEATHROW) LIMITED Michael Lyons
Telephone: 07799894781
Email: gcloud@dqgroup.com

Planning

Planning service
Yes
How the planning service works
Dataquest will help look at new deployments and how changes to your solution will impact the cost of your service. We then plan how to make these changes so that the impact to your business is as minimal as possible.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Training service provided
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Setup or migration service available
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Our engineering team is dedicated to ensuring you migrate to your Cloud hosted solutions as efficiently as possible. We support Microsoft, Linux, Firewall, Loadbalancer, and SaaS applications hosted within the major Cloud providers. We work closely with your MSP, AWS, Azure, and Google.

Service scope

Service constraints
Service provided within the UK and it's territories

User support

Email or online ticketing support
Email or online ticketing
Support response times
2 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
We triage and set priority levels to inbound issues within 15 minutes. We set our response times based on priority levels. All support is included within the scope of our service agreement.

P1 - 15-minute response with 30-minute resolution target
P2 - 1-hour response with 2-hour resolution target
P3 - 4 Hour response with same day resolution target
Change - Same business day response and resolution target

We provide a dedicated technical account manager, commercial manager, and cloud support engineer with every service engagement.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
The British Standards Institution (BSI)
ISO/IEC 27001 accreditation date
19/05/2022
What the ISO/IEC 27001 doesn’t cover
The whole organisation
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

Dataquest operates an Environmental Management System (EMS) that has gained ISO 14001: 2015 certification. Our EMS is a continual cycle of planning, implementing, reviewing, and improving Dataquest’s processes and actions to meet environmental obligations and objectives. Energy efficiency makes a significant contribution to environmental sustainability and helps us to reduce our operating costs. We monitor our use of key sources of energy (electricity, gas,) with the aim of reducing our carbon emissions.
Covid-19 recovery

Covid-19 recovery

Dataquest continues to follow and update our business continuity plan with a focus on protecting the health and well-being of our colleagues, while keeping the business running, supporting our partners and continuing to provide the best possible service levels. In line with our ISO 27001 Standard, we have a robust disaster recovery and business continuity plan in place. This includes significant investments in technology and infrastructure to ensure we can continue to operate the business in a variety of unforeseen scenarios. We have extensive online collaboration capabilities to help ensure business continuity and we’re working tirelessly to help everyone stay safe while at the same time continuing to serve our customers.
Tackling economic inequality

Tackling economic inequality

Dataquest is committed to tackling economic inequality at root, from creating new businesses and new employment opportunities, to improving education and training, Our overriding vision is to help lower the unequal distribution of income and opportunity between different groups in society.
Equal opportunity

Equal opportunity

Dataquest is an equal opportunities employer and in general would wish to go beyond the strict legal requirements as determined by statute in order to be seen to promote sound and fair management practices and procedures at all times. It is therefore the Company’s aim to provide equality of opportunities for all employees by providing a working environment free from unlawful discrimination, harassment, bullying or victimisation on the grounds of sex, marital status, sexuality, disability, age, race, colour, ethnic origin, nationality, religious or political beliefs. This principle will equally apply to recruitment, training, promotion, dismissal, transfer and all benefits, terms and conditions of employment. The Company will not tolerate acts which breach policy and all instances of such behaviour will be taken seriously, be thoroughly investigated and in proven cases, will be subject to the Company’s disciplinary procedures. Policies for recruitment, selection, training, development and promotion are designed to ensure that individuals are selected, promoted and otherwise treated solely on the basis of their relevant aptitudes, skills and abilities.
Wellbeing

Wellbeing

We encourage vitality, a healthy quality of life, and a positive working environment in which people thrive. Our priority is to be proactive, so employees can gain awareness, education, and support to successfully function at work and at home, free from factors which may negatively impact upon their health.

Pricing

Price
£750 to £1,500 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@dqgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.