VE3 Data Integration Platform / Master Data Management Platform

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud

Private cloud

Community cloud
Service constraints: Routine maintenance windows are not scheduled for our technology, ensuring continuous availability 24/7. Any maintenance-related downtime is typically prompted by security patches or software upgrades, which are prearranged with our clients.

Our technology operates on a rules-based system, offering full configurability. Clients have access to the configuration layer, empowering them to customize their instance of our Data Integration Platform autonomously, mirroring the capabilities of our own consultants. Clients can make configuration adjustments as needed without affecting the system's support or upgrade capabilities.
System requirements: Can be installed onto a Server or VM

Needs a Web server to enable portal access

Any browser can used, but should be a supported version

User support

Email or online ticketing support: Email or online ticketing
Support response times: We provide second line support as part of the service via on-line logging of helpdesk calls, based on a 8am to 6pm Monday-Friday excluding bank holidays.
SLA of helpdesk call:
P1 support requirement (Significant business impact, full loss of service, no immediate workaround).
Initial feedback and response within 2 hours.
All lower priority support requirements (Partial loss of service, nominal business impacts, workaround available).
Initial feedback and response within 4 hours.
User can manage status and priority of support tickets: No
Phone support: No
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: Silver. Cost included in std contract.
SLA:
P1 issue (Significant business impact, full loss of service, no immediate workaround).
Initial feedback within 2 hours.
Solution available within 1 day.
Lower priority support requirements (Partial loss of service, nominal business impacts, workaround available).
Initial feedback within 1 day.
Solution available within 3 working days.
Additional requirements charged at T&M consultancy rates.

Gold. Additional £8,000 pa.
As Silver level plus:
P1 issue (Significant business impact, full loss of service, no immediate workaround).
Initial feedback within 2 hours.
Solution available within 4 hours.
P2 issue (Partial loss of service, critical business impact, no immediate workaround available). Initial feedback within 4 hours.
Solution available within 10 hours.
Lower priority support requirements.
Initial feedback within 1 day.
Solution available within 2 days.
Inclusive of 3 days consultancy days per year to call off.

Platinum. Additional £14,000 pa.
As Gold level plus:
P1 issue.
Initial feedback within 1 hours.
Solution available within 2 hours.
P2 issue.
Initial feedback within 2 hours.
Solution available within 6 hours.
Lower priority requirements.
Initial feedback within 0.5 day.
Inclusive of 6 days consultancy days per year to call off.
Support available to third parties: No

Onboarding and offboarding

Getting started: An initial implementation project is conducted to deploy and tailor the Data Integration Platform and Portal screens according to the client's initial specifications. During this project, VE3 consultants offer knowledge transfer and on-the-job training to the client team they collaborate with. This is complemented by comprehensive classroom refresher training at the project's conclusion, if required.

To facilitate knowledge transfer, user guides detailing system configuration are accessible from any portal screen. Additionally, field-level help is provided to elucidate the functionality of each field within the system.
Service documentation: Yes
Documentation formats: HTML

PDF

Other
Other documentation formats: MS Word (for clients to create their own End-User guides)
End-of-contract data extraction: During the initial implementation project, client teams are instructed on accessing the underlying database of VE3's Data Hub and creating both inbound and outbound data feeds. This process becomes standard practice for the client teams. The data feed functionality can be utilized to extract any desired data from the underlying database at any given time.
End-of-contract process: Clients will indicate that they do not wish to extend the contract further, and an end date will be mutually agreed upon.
Should a client require assistance in accessing data, VE3 will provide the necessary support as requested.
During the final week of production usage, VE3 and the client will collaborate on shutdown plans for the Job Schedule to cease data ingestion into the Data Hub.
Defined data extraction feeds will be executed, and the resulting data files will undergo reconciliation.
On the last day of service, VE3 will terminate client user access.
For client-owned installations, VE3 will arrange screen sharing sessions to assist the client's IT team in decommissioning the software and resources.
For VE3-managed installations, screen sharing sessions will be coordinated for client staff to observe VE3's decommissioning and deletion of the software, data, and resources. A screenshot audit trail of the decommissioning process can be provided.

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: The Portal screens are responsive to device types and screen sizes. The Portal screens will adjust dynamically to fit. This means that the screen layout will change, typically to move elements of the screen down into a thinner shape.
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: The Integrated Portal layer provides the screen interface that users will interact with. These screens are presented as mini web applications with a landing page and menu options.
Accessibility standards: WCAG 2.1 AA or EN 301 549
Accessibility testing: We have conducted WCAG audit reviews to ensure that we fully comply with AA standards.
API: No
Customisation available: Yes
Description of customisation: The Data Integration Platform is rules based. All data processing and visualisation is controlled through the creation of configurable rules. We work with our clients as part of the initial implementation to show client teams how VE3's functionality works and how to configure the system so that they can manage future changes themselves.
Clients can decide themselves which of their staff will have Configuration Access.

Scaling

Independence of resources: We can provide multi-Web Server environments with load balancing in place to ensure equal allocation of resources.
Larger data processing jobs can be scheduled to run out of hours or at non-peak times or can be run on additional cloud resources.

Analytics

Service usage metrics: Yes
Metrics types: Service usage metrics can be configured to include:

Monitoring of data received and processed.
SLAs on business processes across different services.
Workflow triggers pending action.
Missed SLA exception reporting.
Data anomalies, such as low quality records and duplicates.
Proposed data matches.
Reporting types: API access

Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: Yes
Datacentre security standards: Managed by a third party
Penetration testing frequency: At least once a year
Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Physical access control, complying with SSAE-16 / ISAE 3402

Encryption of all physical media
Data sanitisation process: Yes
Data sanitisation type: Deleted data can’t be directly accessed
Equipment disposal approach: A third-party destruction service

Data importing and exporting

Data export approach: Data export is done via the configurable Data Feed rules that form one of the core functions of the solution, which can be run via user menu option or can be scheduled via the Job Scheduling utility (to run at a pre-defined date / time).
Data export formats: CSV

ODF

Other
Other data export formats: XML

JSON

PDF

XLS
Data import formats: CSV

ODF

Other
Other data import formats: XML

JSON

PDF

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network

TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Legacy SSL and TLS (under version 1.2)
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability: The software solution can remain accessible 24/7, as there are no regular downtimes except for prearranged scheduled outages for upgrades and patches.
If the solution is deployed on secure cloud platforms, its availability will be contingent upon that of the cloud provider. For instance, the Azure availability SLA guarantees 99.95% uptime.
Approach to resilience: We utilise Microsoft Azure data centres.
Azure includes built-in resiliency services that you can leverage and manage based on client requirements. Whether it’s a single hardware node failure, a rack level failure, a datacenter outage, or a large-scale regional outage, Azure provides solutions that improve resiliency.
For example, availability sets ensure that the virtual machines deployed on Azure are distributed across multiple isolated hardware nodes in a cluster. Availability zones protect customers’ applications and data from datacenter failures across multiple physical locations within a region.
Outage reporting: VE3 offers a Portal availability monitoring service to track and notify about unresponsive Portals.
VE3 leverages Microsoft Azure control center services to receive alerts regarding outages.
Clients can access this information through dashboards and email alerts.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Dedicated link (for example VPN)

Username or password

Other
Other user authentication: All users access the service via a personal user ID and strong password.
We provide Multi-Factor authentication which can be setup to meet client requirements (such as one exchange or two, random 6-dgit pin or letters from memorable words).
If required by the client, we can add IP Address range restrictions for user devices.
Access restrictions in management interfaces and support channels: Management (Admin) access for servers is restricted via controlled IP address ranges and Just-In-Time (JIT) access controls.
Additionally, all admin users must be added to VE3's User Access register and control group.
Access restriction testing frequency: At least once a year
Management access authentication: 2-factor authentication

Dedicated link (for example VPN)

Username or password

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: User-defined

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: EGAC
ISO/IEC 27001 accreditation date: 06/01/2024
What the ISO/IEC 27001 doesn’t cover: N/A
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: ISO 22301

ISO 14000-1

ISO 22000-1

ISO 9000-1

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: We are ISO 27001 and Cyber Essentials Plus certified. We have external auditors for both to confirm compliance.
As part of this regime, we have an on-going Quality Management Plan which constantly monitors our Information Security compliance and looks for areas of improvement.
Our Information Security policies and controls are managed at Director level and enforced across the whole management team.
To support our Policies, we provide an Information Governance Handbook which every new joiner must read and sign to acknowledge their understanding and acceptance. This is supported by an on-line training course.
We conduct annual refresher training for all staff.
Where clients have specific Information Security requirements that go beyond our own, then these are trained into every VE3 consultant who is assigned to work on that account before they join that project team.
There are clear lines of reporting for all client activities (both project and support) to report on activities and concerns.
There are alternative (Director level) lines of reporting should the situation warrant.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: Changes are initiated based on documented requirements, which are then evaluated and preliminarily approved by the Head of Technical Delivery.
Upon preliminary approval, change is implemented in VE3's internal QA environment and subjected to testing.
If testing is successful, results are reviewed by Head of Technical Delivery for final approval.
Approved changes are documented in VE3's Technical Build Manual, Dockers, Azure ARM Models, other relevant technical guides.
We communicate with all affected clients to inform them about configuration changes.
A mutually agreed-upon date is set for clients to test changes in their QA environment before applying to their production system.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: We constantly monitor for news and alerts for new vulnerabilities, and keep all security and utility software up to the latest version.
We monitor threat alerts and event logs.
We have automated monitoring for robot attacks and repeated failed login attempts.
We provide Multi Factor Authentication for all access.
We use the Azure ‘Just in time’ security function to further protect admin access.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: We receive automated alerts from our Hosting Partners, from elements of our utility software, and from the user authentication elements of our own software.
Any alerts are assessed by our Vulnerability Triage Group and acted on immediately.
Incident management type: Supplier-defined controls
Incident management approach: N line with our ISO 9001 and 27001 obligations, we have predefined processes and policy for reporting incidents and near misses, supported by Incident report templates that must be completed.
All incidents are reported to the immediate line manager (Project Manager or Support Manager), who complete the incident report and carry out an initial assessment.
All incidents must be reported to the responsible director. Incidents that involve an actual breach of security are reported immediately, so that the client is alerted, and an immediate response can be actioned. All incidents are subject to a follow up to prevent further occurrences.

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:

Environmental Sustainability in Operations:

We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.

Promoting Sustainable Practices:

VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.

Responsible by Design Framework:

Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.

Training and Education:

VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.

Community Engagement:

We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

Covid-19 recovery

Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:

Remote Work Enablement:

VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.

Business Continuity Planning:

We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.

Digital Transformation Acceleration:

VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.

Healthcare Support Solutions:

We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.

Economic Stimulus through Innovation:

VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

Tackling economic inequality

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Equal opportunity

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Wellbeing

Environmental Sustainability:

We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing:

User-Centric Design:

VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load.

Health and Safety Protocols:

We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services.

Promotion of Work-Life Balance:

VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.

Mental Health Support:

We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need.

Community Engagement and Social Impact:

VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

Price: £175 to £850 a unit
Discount for educational organisations: Yes
Free trial available: No

VE3 Data Integration Platform / Master Data Management Platform

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

VE3 Data Integration Platform / Master Data Management Platform

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents