NAO CONSULTANCY LTD

Cloud Support Services Schedule A - Deployment Services and Consultancy

We provide services to support Technology Users with their projects, from initial concept through to deployment and monitoring the success of the deployment. Whether the selection of the solution ,development of a solution, implementation and associated change management, standards compliance or later monitoring of success and on-going improvements.

Features

• Requirements and Design documentation
• Identification of Development Resources
• Costing and Planning of proposed Development
• Project Management of Development Process
• Design, Development and Testing of a solution
• Training
• Governance of Deliverables ( 3rd party)
• General Development Consultancy
• Commercialisation ( if required)

Benefits

• Using our expertise so reducing time and costs to solution
• Reduces time in the selection process of 3rd party resources
• Enables accurate evaluation of costs and benefits
• Provides detailed Business Cases and outcome expectations
• Controls Projects Scope, Costs and Timelines
• Provides dedicated Design, Development and Testing services
• Services applicable to 3rd party and direct development services

£722.50 to £850.00 a unit a day

• Education pricing available

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nicola.hall@naoconsultancy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

848649167601236

Contact

Nicola Hall
03335770062
nicola.hall@naoconsultancy.co.uk

Planning

• Planning service: Yes
• How the planning service works: We provide services at all stages whether at Selection, Planning and Costing, Implementation or Post Implementation ; ; We analyse the issue or problem, current situation, and options for solutions. New technology is not always the answer, there can be improvements in use of current software, the implementation, or a current process. We can analyse and advise. ; Where something new is required, we will advise and help in the development of the business case, project planning, scope and whether current off the shelf software is available or even, if you wish to develop something specific, we can identify the requirements and an appropriate developer/provider. ; If you have decided to develop your own solution or Application we can assist during this process if required.; ; Once you have the chosen your solution, we can also assist with the implementation process. Whether that is ad-hoc support, at defined stages and or for the duration of the implementation or at key milestones.; ; Finally, in the post implementation phase we can continue to support the operation of the solution, to ensure it is as expected, and snagging issues and evaluation of outcomes to expected benefits.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We will create training materials for developments and can also provide the training
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We can provide services direct services to assist with the planning and implementation of a cloud migration, or selection of a 3rd party vendor
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We oversee the requirements documentation process, so any development requirement is clearly specified, before the development is started ensuring accurate costings and time-scale projections.; ; We can provide development resources ourselves, source development resources and assist in the selection process.; ; We provide a point of liaison between the customer and the supplier if a third -party provider.; ; We ensure the solution is testing prior to delivery to the customer for user testing and monitor the process until a successful deployment is achieved.; At all times we insist on multiple levels of testing, unit, solution and end-user testing before deployment is signed off to the live environment, through gateway sign offs using industry standards

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Support would only be available remotely

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We could provide 2nd/3rd line line support on any development if required with an agreed SLA for the relevant development if supplied directly. For a direct supply we would provide a email/ticketing support desk facility.; ; Accessibility will be to the standard agreed with the customer, if applicable
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Any support level for a future development would be agreed as part of the development quotation. Requirements may vary dependant on the development and whether that is provided directly or through a sub-contractor

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As part of our Social Values, we are committed to supporting initiatives that minimise climate change, as an organisation.; 1) We will look to support this by actively manging our carbon footprint, and sponsoring tree planting to compensate for any impact we do have in a 12-month period.; 2)We will minimise travel (including working remotely) unless necessary, actively recycle and choose suppliers that also pay regard to their carbon footprint in preference to others, as we grow as an organisation.; 3) We will support and encourage our staff and sub-contractors to be aware of factors that have climate impact in their work life and personal lives. We will engage with any climate positive suggestions within the workplace.; 4) We will support our clients in being proactive in the elimination of wastage and creating efficiencies in their organisations, and to improve their impact on the climate using Digitisation and Technology

  Covid-19 recovery

  Covid-19 recovery; As an organisation we are committed to supporting the wider recovery from the Impact of COVID-19.; 1) Where possible we will use local suppliers to supply provide our organisation, so helping local economies and job creation.; 2)We will support our customers in recovery from any impacts of COVID-19, by helping them to find new ways of working utilising Digitisation and Technology.; 3) We will support our staff in recovering from COVID19, whether physically or mentally, so reducing the demand on health and care services.; 4) We will support any workplace initiatives that improve conditions, and health and safety linked with COVID-19.; 5) As we grow, we will create employment opportunities for any of those left unemployed by COVID-19, and offer re-training if applicable

  Tackling economic inequality

  Tackling economic inequality; The organisation will work to support economic inequality in its business and contracts.; We will be a national business and we will recruit across the country supporting, and support new businesses and small organisations with our trade across the country. As a business that supports remote working, we can contract with employees and sub-contract without geographical restrictions.; We will positively consider employment of staff that need training and support, certainly in Technology and Digitisation as our core offering.; It is our plan to work with a network of associates and hence we will support start-up businesses, entrepreneurs, and more established SME’s in or wider stakeholder group. Through contracts we will ensure resilience and reduction of any cyber threats in our supply chain

  Equal opportunity

  Equal opportunity; We are an organisation committed to Equality of Opportunities as an Employer and will ensure that we act on the following key objectives.; 1) Tackle workforce Inequality; 2) Reduce the disability employment Act.; ; Through our Human Resources policies and recruitment processes we will ensure that people are employed on a fair basis and purely on their suitability for a role. We will incorporate this within our policies and procedures as we grow.; We will encourage and provide training support for staff of all groups, whether from disadvantaged groups or minority groups to allow them to move to higher paid work by helping them to develop new skills.; We will encourage this approach to our customers, suppliers, and wider stakeholders, though our selection and contracting, and other influences we can operate.; We have already put in place a Modern Slavery policy and will manage the risks of any modern slavery in our staff team, subcontractors, and suppliers.; We will support disabled people in our workplace, whether physically or through training and development for them to thrive in our organisation. We will encourage our staff, customers, and wider stakeholders to support the employment of disabled people in the workplace.

  Wellbeing

  We focused on ensuring the Wellbeing of our employees and sub-contractors in the workplace and will build this into our policies and contracts as we go forward. Any business is only as good as the workforce, and we value them and their Wellbeing.; We will provide all flexible, remote and hybrid working. Promote well being and health in the workforce and ensure that Wellbeing practices are promoted and practiced across the business profile and embedded in the culture and ethics of the business.; We will ensure that all staff are trained to be aware of their own health, physical and mental and that of their colleagues whether co employees, subcontractors or members of customers, supplier and stakeholders organisations.

Pricing

• Price: £722.50 to £850.00 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nicola.hall@naoconsultancy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.