BECHTLE LIMITED
Bechtle Cloud Consultancy, Implementation and Support Services
Flexible Consultancy, Design, Implementation, Support Services for Cloud Infrastructure systems including Microsoft365 / Amazon Web Services AWS / Azure / Hyper-V and VMware vCloud / v-Sphere. Remote and On-site support carried out by UK based Helpdesk. Agile Service Level Agreements based on Criticality of Call or User Need
Features
- PRINCE2 accredited project management team
- Tailored On-Boarding Processes
- 1st Line End-User, 2nd & 3rd Line Systems Support
- On-Site Support either on-demand or permanent presence
- Remote Support carried out by UK Based Helpdesk
- Optional Extended Hours of Cover up to and including 24/7
- Service Level Agreement by Call Criticality
- Weekly, Monthly and Quarterly Reporting
- Azure Cost Management Project service
- Proactive Systems Monitoring and Alerting
Benefits
- Reduce Operational Costs
- Minimise security risk
- Improve User Experience and Productivity
- Improve Governance
- Control resource management
- Improve Systems Reliability and Availability
- De-Risk Infrastructure Support Arrangements
Pricing
- Education pricing available
Service documents
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Framework
G-Cloud 15
Service ID
8 4 8 8 2 0 9 2 4 9 3 8 3 9 2
Contact
BECHTLE LIMITED
Public Sector
Telephone: 01249 467900
Email: publicsector.uk@bechtle.com
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
Service scope
- Service constraints
-
Out of office hours support may be delivered by partners.
Remote support requires suitable internet connectivity to conduct.
User support
- Email or online ticketing support
- Yes
- Support response times
-
Response SLA are available and typically managed according to criticality - for critical incidents we aim for a maximum 15 minutes initial communication.
At weekends we require clients to call the out of hours number for immediate support otherwise tickets will be logged until business hours when they will be triaged. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Bechtle offer a range of Support Programmes to meet varied client need.
Entry level offerings include ad-hoc or advanced block booking of service time with a Service Agreement (SSA Block Booking) which typically includes a 4/8 hour response SLA. Costs for these services range dependent upon size and service level required.
Our full Proactive Managed Services include comprehensive system monitoring and alerting with unlimited support calls/time (either remote or on-site) with service level agreements include response SLAs based on call criticality - 1 Hour Critical, 4 Hour High, 8 Hour Medium and NBD Low/Information.
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Microsoft and all major vendors
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,160.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,160.00 | |
| Principal cyber security audit and assurance | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £1,160.00 | |
| Lead cyber security governance and risk manager | £1,160.00 | |
| Principal cyber security governance and risk manager | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £1,160.00 | |
| Lead cyber security monitoring | £1,160.00 | |
| Principal cyber security monitoring | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £1,160.00 | |
| Lead cyber security incident response | £1,160.00 | |
| Principal cyber security incident response | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £1,160.00 | |
| Lead cyber security vulnerability management | £1,160.00 | |
| Principal cyber security vulnerability management | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security digital forensics | £1,160.00 | |
| Lead cyber security digital forensics | £1,160.00 | |
| Principal cyber security digital forensics | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £1,160.00 | |
| Lead cyber security penetration testing | £1,160.00 | |
| Principal cyber security testing | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £1,160.00 | |
| Lead cyber security secure systems architecture and design | £1,160.00 | |
| Principal cyber security secure systems architecture and design | £1,160.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £1,160.00 | |
| Application operations engineer | £1,160.00 | |
| Senior application operations engineer | £1,160.00 | |
| Lead application operations engineer | £1,160.00 | |
| Principal application operations engineer | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £1,160.00 | |
| Senior business relationship manager | £1,160.00 | |
| Lead business relationship manager | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £1,160.00 | |
| Change and release analyst | £1,160.00 | |
| Change and release manager | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operations analyst | £1,160.00 | |
| Senior operations analyst | £1,160.00 | |
| Operational control manager | £1,160.00 | |
| Head of command and control | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £1,160.00 | |
| End user computing engineer | £1,160.00 | |
| Senior end user computing engineer | £1,160.00 | |
| Lead end user computing engineer | £1,160.00 | |
| Principal end user computing engineer | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £1,160.00 | |
| IT service manager | £1,160.00 | |
| Senior IT service manager | £1,160.00 | |
| Head of IT service management | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £1,050.00 | |
| Major incident manager | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £1,050.00 | |
| Infrastructure engineer | £1,050.00 | |
| Senior infrastructure engineer | £1,050.00 | |
| Lead infrastructure engineer | £1,050.00 | |
| Principal infrastructure engineer | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £1,050.00 | |
| Infrastructure operations engineer | £1,050.00 | |
| Senior infrastructure operations engineer | £1,050.00 | |
| Lead infrastructure operations engineer | £1,050.00 | |
| Principal infrastructure operations engineer | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £750.00 | |
| Problem manager | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £750.00 | |
| Senior service desk analyst | £750.00 | |
| Service desk manager | £750.00 | |
| Head of service desk | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £750.00 | |
| Service readiness analyst | £750.00 | |
| Service transition manager | £750.00 | |
| Lead service transition manager | £750.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- Tuesday 4 February 2025
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- British Assessment Bureau
- ISO 9001 accreditation date
- Tuesday 4 February 2025
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 1558ec47-32b1-40ed-b801-d45188947349
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 96b7d157-8818-433b-b7f5-60dfc598a1ec
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at publicsector.uk@bechtle.com.
Tell them what format you need. It will help if you say what assistive technology you use.