NHS Shared Business Services Limited

NHS SBS Ecommerce and Procurement Bureau Service

NHS SBS provides a holistic service wrap for all ecommerce and procurement systems. Our enhanced service support provides flexible, experienced resources to support end users best utilise systems through service desk, procurement administration and low value, high volume commercial activities. Systems experience includes Atamis, Oracle, and GHX Procure.

Features

• Modularised approach to best support meeting an organisation’s requirements
• Optimised implementation and ongoing use of eCommerce and Procurement systems.
• Services for individual organisations and collaboratives Integrated Care Systems (ICSs).
• Trust/ICS enabled solution enabling collaborative working on pipeline activities
• Adherence with NHS data management policies
• Trust/ICS spend analytics, collaborative sourcing, contract management and SRM.
• Stabilisation including system administration, data assurance, reporting, change management support.
• User support including service desk and targeted interventions following assessment
• Ongoing support including user training, system change and continuous improvement
• Data management including governance, standards compliance, and reporting

Benefits

• Flexible and tailored solution
• Reduces manual processes, increases efficiency, speed and accuracy
• Drives commercial control and sustainability and efficiency from process improvement
• Cost effective solution supporting further savings opportunities
• Provides consistency in approach and governance over inputs
• Delivered by experienced professionals, specialising in procurement systems and support.
• Excellent customer support
• Supports CCIAF deliverables
• ICS collaboration enabled to support collective, informed decision making

£450 an instance

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sbs-b.bidmanagement@nhs.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

849021696969349

Contact

Louise Hillcoat
07720899258
sbs-b.bidmanagement@nhs.net

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: The NHS SBS Bureau service includes bespoke training packages based on organisational requirements.; Training is provided using a combination of train the trainer, self-teach (training manuals, webinars and interactive online modules) and tutor led classroom training. This blended approach to learning ensures all users receive training appropriate to their roles and fully understand the processes, new ways of working and how to best use new technology.; We will work with organisations to devise and implement a training plan appropriate to local requirements.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Atamis
  • Oracle
  • GHX Procure

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We will work closely with the customer to build and agree a robust migration plan to support the successful implementation of the cloud services. The plan will be formed from on a tried and tested approach and methodology, based on specialist experience of delivering previous migrations, but recognising any customer specific requirements.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Atamis
  • GHX Procure
  • Oracle

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Our Bureau has been developed to support organisations to successfully adopt eCommerce and Procurement systems and ensure users have a seamless transition between systems. Stabilisation through our hypercare support is included within project implementation activities, and organisations can elect to use the full suite of support, or choose their own bespoke options; ; Bespoke support is based on organisational requirements. This may include, but is not limited to, IT service desk (fast fix, triaging and complex query resolution), systems support administration including user account management, data assurance, change management support, reporting, document management, procurement assistance and management, supplier support.

Service scope

• Service constraints: The NHS SBS Team may require access to an organisation's systems based on the project's requirements. Configuration will be determined during the planning phase.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: User queries are triaged via our service desk and assigned a priority level based on the nature of the query to ensure consistency and appropriate resolutions are provided.; ; Priority 1 = 15 minutes; Priority 2 = 30 minutes; Priority 3 = 1 hour; Priority 4 = 1 business day; Service request (urgent) - 1 hour; Service request (normal) - 8 hours; ; All queries are subject to availability of support from the Technology provider.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support levels are bespoke to an organisation's requirements - we will work with the customer to define service levels in conjunction with these requirements and adhere to these during the project.; ; Each customer will have access to regular service reviews and a dedicated service manager.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV
• ISO/IEC 27001 accreditation date: 24 February 2016
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are dedicated to delivering social value and fighting climate change as part of everything we do and for the NHS SBS Ecommerce and Procurement Bureau Service implementing a more efficient, digital-first solution is core to supporting the NHS achieve Net Zero. ; Our NHS SBS goal is to reach Net-Zero by 2040, 10 years earlier than the government target, and we are proud to have achieved a 33% reduction against our 2019 baseline. Our Net-Zero agenda guides our work on reducing our impact on the environment, and we have the flexibility to deliver specific actions for our individual contracts. ; NHS SBS brings extensive experience of fighting climate change as showcased through our CDP A-List position and our new Level 4 Evergreen assessment maturity rating. We will work with our customers to understand their specific social value needs and implement programmes that are proportionate, but always in addition, to the contract. ; For customers using NHS SBS Ecommerce and Procurement Bureau Service, we can baseline and deliver contract specific emissions reporting. Alongside this, we work from energy efficient buildings and offer working from home and flexible arrangements for all staff to reduce travel emissions. Moreover, we have a digital, cloud-first policy for all our services, aimed at minimising paper usage with an average target of 50% reduction over the life of the contract. ; Our dedicated Sustainability and Social Value team can share knowledge, and best practise with our customers through training to support emissions reduction. Finally, in addition to the core service, we can offer all employees working on this service 3 volunteering days which can be allocated to supporting environmental initiatives in the local area with partners such as Sow the City and the White Rose Forest.

  Tackling economic inequality

  We are dedicated to delivering social value and fighting climate change as part of everything we do and for the NHS SBS Ecommerce and Procurement Bureau Service implementing a more efficient, digital-first solution is core to supporting the NHS achieve Net Zero. ; Our NHS SBS goal is to reach Net-Zero by 2040, 10 years earlier than the government target, and we are proud to have achieved a 33% reduction against our 2019 baseline. Our Net-Zero agenda guides our work on reducing our impact on the environment, and we have the flexibility to deliver specific actions for our individual contracts. ; ; NHS SBS brings extensive experience of fighting climate change as showcased through our CDP A-List position and our new Level 4 Evergreen assessment maturity rating. We will work with our customers to understand their specific social value needs and implement programmes that are proportionate, but always in addition, to the contract. ; For customers NHS SBS Ecommerce and Procurement Bureau Service, we can baseline and deliver contract specific emissions reporting. Alongside this, we work from energy efficient buildings and offer working from home and flexible arrangements for all staff to reduce travel emissions. Moreover, we have a digital, cloud-first policy for all our services, aimed at minimising paper usage with an average target of 50% reduction over the life of the contract. ; Our dedicated Sustainability and Social Value team can share knowledge, and best practise with our customers through training to support emissions reduction. Finally, in addition to the core service, we can offer all employees working on this service 3 volunteering days which can be allocated to supporting environmental initiatives in the local area with partners such as Sow the City and the White Rose Forest.

  Equal opportunity

  At NHS SBS, we recognise that a diverse workforce is key to the success of our business, encouraging different approaches and greater creativity. It is integral to our values that we are an actively inclusive employer. ; For any contracts delivered under the G-Cloud framework, we will work with customers to understand how we can create projects to support equal opportunity in alignment with the service being provided. Our dedicated Sustainability and Social Value team will support customers to understand their Social Value focus areas and drive and deliver bespoke activity in these areas.; In relation to equal opportunity, for customers that utilise NHS SBS Ecommerce and Procurement Bureau Service, where appropriate, we will undertake a bespoke materiality assessment to determine the diversity of the workforce. This can look at data points including but not limited to, gender, religion, ethnicity, and disability. For this service, where improvements are identified, we can work alongside partners, customers, and our teams to implement programmes to address areas for improvement. ; For example, we recognise there is a UK-Wide disability employment gap, a key priority for the NHS. For this service, we would work with our partner DFN Project search to support young people with disabilities into internships in our organisation looking to target at least 4 young people per year. ; We have 7 strong inclusivity and diversity networks, and one area of focus is supporting women to reduce the gender gap, therefore, at NHS SBS, we have a mentoring programme for our female colleagues to utilise to support confidence and development in our organisation. However, to build on this further, for new contracts, we will ensure that any applicant from NHS SBS Ecommerce and Procurement Bureau Service, is given a place on the mentorship programme to improve the skills development of females.

  Wellbeing

  NHS SBS is dedicated to delivering social value and supporting staff wellbeing. We provide a working environment that contributes to positive health and wellbeing and are committed to supporting the overall wellbeing of the communities we are a part of. ; For employees who work on this service, we will empower managers and employees to work together in a trusting and open-minded way to achieve a healthy work/life balance for all.; Our employee centred initiatives can be implemented alongside NHS SBS Ecommerce and Procurement Bureau Service, both in our organisation and by sharing best practise with customers. These initiatives include: ; - Accessible recruitment practices; - Flexible working options for all employees; - An employee assistance programme that supports employees with anything from mental and physical health issues to financial and legal concern; - Healthcare benefits; - An Employee Trust (providing financial support in times of hardship); - Mental Health First Aiders who act as a first point of contact for employees; ; Recent new measures designed to prevent and manage risks to employee wellbeing, together with appropriate training and individual support include:; - running regular initiatives to raise awareness of mental health issues at work. ; - encouraging all managers to have ongoing conversations about wellbeing and mental health with all their reports. ; In addition to supporting our colleagues who work on this service, we can also support the wellbeing of our wider community through our volunteering programme, which can deliver three days per employee and can focus on wellbeing projects such as those that support mental health, including social prescribing activity. ; ; Our dedicated Sustainability and Social Value team can support customers to understand their Social Value focus areas and drive and deliver bespoke activity in these specific areas.

Pricing

• Price: £450 an instance
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sbs-b.bidmanagement@nhs.net. Tell them what format you need. It will help if you say what assistive technology you use.