QuickCase

QuickCase Case Management

Get a fully tailored case management solution, securely hosted in the cloud for a predictable monthly fee. No IT overhead, no compromises on your process. Perfect for UK public sector and bespoke business needs.

QuickCase is available as SaaS or self-hosted in AWS, Azure or Google Cloud.

Features

• Bespoke schema, workflow, security and user interface
• Mature support platform and support models
• API-driven integrations with 3rd parties
• Early-life support and training
• Support for audit and IT healthchecks
• Advanced security models (RBAC, Groups, Data Classification)
• Single Sign On (SSO)
• Data migration services
• All data encrypted in transit and at rest
• Complete audit history with 'time-travel'

Benefits

• Fast-to-market initial configurations. Portfolio of existing configurations
• Expertise from the team that built the original product
• Leveraging an established support platform, with live clients
• Rapid turnaround of workflow iterations (early life support)
• Legacy replacement and migration
• Digital transformation solution
• Reduced case processing times
• Improved/consistent user experience
• Accessible (WCAG 2.2) generated user interface
• Advanced security models (RBAC, Groups, Data Classification)

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@quickcase.app. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

849134683378484

Contact

Jonathan Sharpe
07500988810
sales@quickcase.app

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document

  Content services

  • Content Sharing and Collaboration Applications

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Self-Hosted: AWS, Azure, Google Cloud, Other; SaaS: Hosted in AWS, EU-West-2 Region, Europe (London)
• System requirements:
  • Modern web browser with JavaScript enabled
  • Self-Hosted: PostgreSQL database, OpenID Connect Identity Provider

User support

• Email or online ticketing support: Yes
• Support response times: Business hours only (8am - 6pm, Monday to Friday).; First response time is based on priority:; ; 1 hour - Urgent; 4 hours - High; 8 hours - Medium; 1 day - Low
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: A number of different support models can be offered to meet your needs. Standard Support is 9-5pm, Mon-Fri, via a ticketing system.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: We have an on-boarding service offering.; Due to the highly configurable nature of the product, we recommend bespoke onsite or online training sessions and we can provide bespoke user documentation once a service configuration reaches maturity.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: A service request to the support desk, to arrange a full extraction of structured data in desired format.; Extracted data to be transferred securely by a mean agreed.
• End-of-contract process: Data extraction and data removal are included.; ; Migration, parallel run and cutover come at an additional cost.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The application is responsive
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: A dynamically rendered, configuration-based case management portal, per role
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Tested with screen readers. VoiceOver (MacOS). NVDA (Windows)
• API: Yes
• What users can and can't do using the API: Rest API providing 100% of the features available via the interface.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Data, workflows, security and interfaces are driven by configuration, allowing each business to make the case management solution their very own with minimum effort. This extensive flexibility allows for fast and iterative delivery of business value.; ; Changes to a service configuration can be applied by admin level users via a dedicated admin interface.

Scaling

• Independence of resources: Auto-scaling, rate limits.

Analytics

• Service usage metrics: Yes
• Metrics types: Count of cases created, actions performed.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: A service request to the support desk.
• Data export formats: Other
• Other data export formats: JSON
• Data import formats: Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99%
• Approach to resilience: Load balancing.; High availability.; Multiple availability zones.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Role based access control, data classification, individual/group access level
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: IT Security Policy; Secure Development Policy; Mobile Device and Remote Working Policy; Cryptographic Control Policy; Access Control Policy
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: As part of our ISO 27001-compliant ISMS, we follow a robust Change Management procedure in place which includes Information Security, Performance and Quality impact assessments with review and approval for each raise change request. Information assets are tracked through their lifetime in a dedicated asset register.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: As part of our ISO 27001-compliant ISMS, we've implemented a threat intelligence procedure, defining a process to collect, review and assess Information Security threats. Potential and confirmed threats feed into our risk assessment and are prioritised for mitigation.; Information for potential threats is collected from a curated list of reputable sources, including NCSC threat reports.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: As part of our ISO 27001-compliant ISMS, we have identified requirements and implemented processes for logging and monitoring of our information system. We ensure that qualitative logs are collected, retained and used for real-time monitoring, automated alerting and regular reviews. Our monitoring leverage recorded baselines and outputs from our threat intelligence processes.; Suspected incidents are notified and escalated in line with our documented Security Incident Management Procedure which details triaging and escalation paths, first responses and notification to relevant parties and authorities.
• Incident management type: Supplier-defined controls
• Incident management approach: As part of our ISO 27001-compliant ISMS, we have a documented Security Incident Management Procedure with defines responsibilities and processes for collecting, triaging and escalating incident reports.; Incident reports are primarily collected via our support desk to ensure prompt triaging and escalation to our information security team.; All security incidents are tracked internally in a dedicated Security Incident Log with assignment to named owners.; Communications and reports are issued in due course based on incident type and severity by Elastic Case Limited's CISO and/or DPO.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 3 months in a non-production environment

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Friday 10 October 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@quickcase.app. Tell them what format you need. It will help if you say what assistive technology you use.