DELT SHARED SERVICES LIMITED
Public Interest Hybrid SOC
Our Public Interest Hybrid Security Operations Centre (HSOC) service provides clients with remotely delivered, 24x7, security operations centre functions from Delt Shared Services Ltd which is owned by the Public Sector and operates in the public interest. The service can be tailored to fit with existing business requirements.
Features
- 24x7x365, ISO 27001 certified SOC
- 24x7x365 SIEM
- 24x7x365 Threat detection, investigation and response
- Cyber Security incident response
- Staff development and career progression
- Service Desk and Account Management
- Access to 24x7x364 Self-Service Portal
- Industry standard SLA
- Reporting
- CREST and CHECK accredited SOC
Benefits
- Flexible and scalable in-house/MSSP model
- Reduced cyber security risk
- 24x7x365 coverage
- Improve staff retention and access to wider cyber security talent
- Career progression for in-house staff depending on selected model
- Proactive threat hunting
- Improved threat response
- Provided by an organisation owned by the Public Sector
- Provided by an organisation operating in the Public Interest
Pricing
£7,000 to £90,000 a unit
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gary.pettitt@deltservices.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
8 4 9 3 8 1 3 3 0 5 9 0 1 6 8
Contact
DELT SHARED SERVICES LIMITED
Gary Pettitt
Telephone: 01752580291
Email: gary.pettitt@deltservices.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- We provide a robust planning phase as part of the on-boarding of the service which includes design and implementation. The design includes business analysis, solution design and security architecture aligned to the customer security strategy and business outcomes required. The planning phase is underpinned by strong a project methodology and management.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We can provide UK based on-premise or virtual resources with deep experience in undertaking both simple and complex migrations from existing platforms to new, modern security solutions.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We provide quality assurance and performance testing against recognised, industry benchmarks including ISO27001 and maturity assessments such as NCSC and Gartner.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Cyber security consultancy
- Security incident management
- Security audit services
- Other
- Other security services
-
- Pen Testing
- Security Incident Response Planning and Testing
- Packaged Phishing Campaigns
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Microsoft
Service scope
- Service constraints
- None.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We provide standard Service Level Agreements (SLAs) and support hours which are agreed in advance of service commencement. The standard response time is <=30 minutes.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Via self-service portal.
- Web chat accessibility testing
- None to date.
- Support levels
- Standard support is UK Mon- Fri 0800 – 1800hrs. There is an out of hours service for Priority 1 incidents. SOC detection, investigation and response is provided 24x7 with any Priority 1 incidents addressed out of hours. Lower priority incidents are dealt with according to the agreed SLA. We provide support levels based on a pre-agreed set of priorities based on ITIL v4. These range from a 4/8 hour fix through to a 5 day fix. Telephone support is provided during the standard support hours with an answer rate of 80% within 34 seconds. The service also provides a Service Delivery Manager who acts as the account manager.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Alcumus
- ISO/IEC 27001 accreditation date
- 16/7/21
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- CREST
- CHECK
- DSP Toolkit
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
We are committed are committed to the promotion of green initiatives being Net Zero Carbon in line with the UK Governments 2050 target with the following initiatives underway:
• We have made the switch from fossil fuels to electric vehicles. We are proud to say that 80% of our fleet is now hybrid or electric, and we have electric charging points available at the vast majority of our sites, which are free for staff to use.
• We offer both a cycle to work scheme and an electric vehicle purchase scheme
• All of our offices have minimal gas usage and we purchase renewable energy resources from our supplier for all sites.
• For over 7 years we have worked with Electrotek Solutions Ltd, a zero to landfill IT WEEE (Waste Electrical and Electronic Equipment) waste recycling company who are providing a WEEE waste disposal service and secure Data Destruction.
• In our Print services, all our paper and packing materials comes from sustainable suppliers and is 100% recyclable. We also purchase our paper in non ream wrapped boxes of 2500; using 1 million sheets a year saves 2000 pieces of wrapping going into the recycle bin.
• Since 2019 our Print team have been buying our 1 million sheets of paper through the Forest Sustainability Scheme. Our supplier Antalis supports the World Land Trust and protects existing areas of land which in turn, protects the Eco system, communities and wildlife that live there.
• Suppliers must comply with the Environmental Management and Protection Act 2010, and support Delt with complying to its legal and contractual obligations to procure ethically and sustainably. Suppliers are expected to help Delt reduce any supply chain impacts on our environment and any risks associated with delivering sustainable and ethical goods and services.Tackling economic inequality
Our teams, collectively, deliver significant financial benefits with £16M of socio-economic gain (per annum) to the Southwest and over 300 jobs, that would have otherwise left the region, are now supported through our services.
We are proud of what we do and the benefits our services bring to local people and the local economy it delivers but we are also committed to doing more as described below:
• We have had some great success recruiting students and apprentices as well as upskilling existing employees through the apprenticeship programme. Many of these have progressed onto permanent contracts and progressed into leadership roles within the organisation.
• We have strong engagement with schools, universities and colleges throughout the Southwest where we are involved activities such as mentoring, providing internships, delivering career workshop or attending career fairs to ensure we are building pipelines early.
• We have also signed up to the Armed Forces Covenant with a Silver Award based on the support we provide Service Leavers and Veterans with employment opportunities. We have also signed up to the Care Leavers Covenant which is a national inclusion programme that supports care leavers aged 16-25 to live independently.Equal opportunity
We recognise we can’t build diverse teams with creating an inclusive environment and we are always looking a way to ensure we are creating a workplace where employees have equal opportunities during the entire employee lifecycle. Our current commitments include:
• We consistently invest in staff’s development and progression through a number of bespoke training and development activities including; role specific accredited qualifications and certifications; secondments; apprenticeships; internal employee and leadership programmes; coaching and mentorship; stretch projects
• Creating work environments, buildings and resource materials which are accessible and inclusive for all
• Fostering a company culture where every voice is welcome, heard, and respected by providing multiple channels for staff feedback – anonymous surveys, staff feedback forums, Delt Rad, Staff Briefings,
• Eliminating bias in our internal and external hiring process by engaging multiple interview panels in the process; made up of staff from across the organisation including cross functional leadership and team roles
• Delt is committed to working with suppliers to address the risk of modern slavery in our supply chains. Suppliers are thoroughly assessed for suitability prior to contracting and by meeting the requirements under the Regulation 57 of the Public Contracts Regulation 2015 enabling us to identify any previous convictions of misconduct or mistreatment of staff through their activities. Delt expect all its suppliers to commit to the eradication of modern slavery in their direct working practices, their supply base or in their extended supply chains. Our suppliers are expected to conduct their business activities to the highest ethical standards.Wellbeing
The overall physical, mental and emotional health and wellbeing of our staff has always been and remains a critical component to our commitment to a happy and healthy workplace and it is embedded in all aspects of our staffs’ work life. This commitment was recognised when we received accreditation through the Workplace Wellbeing Charter in 2019 and while we are proud of this achievement it now acts as a guide to ensure we are continuously improving. Our commitments include:
• Delivering ongoing Health and Wellbeing training for line managers to ensure we are continuously having open two-way conversations that highlight opportunities to signpost support available including Mental Health 1st Aiders, Occupational Health and Employee Assistance
• Encouraging work-life balance but providing different ways for employees to create flexible and agile working based on their unique requirements
• Engaging with our Health, Safety and Wellness committee that creates opportunities for employees to feedback and contribute to a work culture that mitigates conditions that could lead to mental health issues.
• Providing an online Wellbeing Platform that enables employees to learn how to self-manage all aspects of their wellbeing; body, mind, money, nutrition
• Continuously monitor and report on employee health and wellbeing data to ensure we are proactively engaging employees with the right interventions, programmes and initiatives at the right time; keeping wellbeing top of mind for employees, senior leadership and the board
Pricing
- Price
- £7,000 to £90,000 a unit
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gary.pettitt@deltservices.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.