UNILY LIMITED

Unily

Unily is an award winning, feature rich Digital Experience solution, that delivers unparalleled user experiences combined with a robust evergreen platform and valuable customer success program. Resulting in a long-term solution that continues to grow alongside your organisation and appreciates over time.

Features

• Personalised and Targetted content. Microsoft Managed, Gold Partner.
• Document Management with SharePoint, OneDrive, Delve & Unily
• Enterprise Social: Through Yammer or our proprietary
• Create and manage Portals, Intranets, Extranets, Customer Apps
• Mobile app. Intuitive CMS. Enterprise Search. Extensive O365 integration.
• User Experiance Engine. Enterprise app integration ootb. Widget creation.
• Notifications including mobile push for updates, tasks and content alerts
• Unlimited directory and content type creation, people, services etc
• Workspaces: Unique Unily group spaces and access to SharePoint sites
• Ongoing Success: Evergreen roadmap and market leading customer success program

Benefits

• Single solution for your Digital Experiance needs, intenal and external
• Reduce users time to information, integration, single point of entry
• Easy to use ootb technology, non technical
• Market leading User Experiance Engine, improving employee engagement
• Time to Market is low, quick to generate maximum ROI
• Analytics and Customer Success program deliver maximum ROI
• Evergreen solution continues to increase in value over time
• No technology management overheads, hosted technology for minimum costs
• Non-Technical Business units can take full ownership of the intranet
• Improve Office 365 consumption and reduce training overheads

£75,000 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Lauren.parker@unily.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

849972571223081

Contact

Lauren Parker
+44 (0) 1483 239240
Lauren.parker@unily.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Unily can integrate with SharePoint and Office 365, his allows Unily to help business's make the most of existing investments. Unily can also integrate with any other LOB app that provides an industry standard API and utilise Oauth2 authentication protocol. Unily can also act as a stand alone solution.
• Cloud deployment model: Private cloud
• Service constraints: There are no constraints for our product as far as we are aware. We can customise the product for any technological background.
• System requirements: Access to a supported browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Dependant on the priority of the call, in line with standard SLA's.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Our SLA's can be provided on request with response time's varying dependent on priority, issue type. We typically support all UK based customers during business hours as standard - Telephone, Service Desk and Email (limited to an agreed level of commissioners) – 8AM to 6PM – Other options for Premium support are available for international business's or those with extended support requirements. Priority 1 support issues are managed 24/7/365 as standard. Engineer's and support staff will be provided as required alongside your Customer Success Manager to help field inquiry's and issues. This team will be well versed in your specific set up and act as technical account managers and cloud support engineers.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We engage with every client using professional services, tailored to their specific needs. Every activity we undertake is designed to better understand your challenges, helping you know where to start, what to prioritize and teaching you how to drive on-going value from your solution such as Business readiness survey's, Persona, template and content mapping exercises, stakeholder engagement, strategy planning, design labs, content audit and migration and adoption and launch guidance. No matter how simple or complex your needs, we approach your challenges in the most effective way. The tasks that we engage in are varied and usually involve Technical and Business Consultancy. During this initial stage of configuring Unily, we will provide training on the Unily product for all of the content editors and administrators that will be managing the Intranet. This will be conducting on-site and can also be provided online simultaneously/instead if it is appropriate for the client. ; ; Written documentation on the solution is also provided, including a Unily content guide and digital workplace strategy report. ; ; Additional Training material, such as video tutorials and training can also be recorded for the clients at additional cost, if it is appropriate.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: The majority of data will remain within the Office 365 or SharePoint tenancy we connect with, so there would be no extraction needed for this data. Content created within Unily such as News articles could be extracted to a limited range of formats, such as as a CSV file, dependent on the clients needs.
• End-of-contract process: Once the contract end-date has been reached, the client will no longer have access to their Unily intranet and the content that specifically lives in Unily, the documents and Yammer conversations and other Office 365 & or On Premise SharePoint data will still be accessible through the clients Microsoft tenancy. There is no standard additional cost for contract termination at the pre-defined end date. Additional costs may be incurred for data migration or extraction, depending on the requirement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We offer a mobile app in the iOS and Android App stores which offers the full range of Unily end user functionality and services. The app icon can be branded to the individual client on request at an additional fee so end users downloading from the app store receive a company specific mobile app icon. Push notifications are available out of the box. In addition, the mobile experience is fully responsive, browser based and mobile app users will receive an optimized experience. Functionality and branding will be the same as the full browers based experience.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Customer Success Portal Provided to all customers for knowledge sharing and client collaboration.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We use our product to provide our services interface so the same standards are tested.
• API: Yes
• What users can and can't do using the API: Some API's are available alongside our UI Engine Hendrix. More information can be provided on request.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Using our Hendrix UX Engine. More information can be supplied on request.

Scaling

• Independence of resources: To ensure optimal performance for users it is important to understand how an organisation’s users access the Internet and the Unily service Client’s local DNS servers should be centrally located near to where users are in each region (e.g. close to the internet gateway (IGW)). This is because Azure Traffic Manager Performance Traffic Routing uses the IP address of the user’s local DNS server. This IP address is compared to a table (maintained by Microsoft) that maps IP address ranges and locations whereby the requests are routed to the “closest” Azure location based on latency. Brightstarr also performs Load Testing.

Analytics

• Service usage metrics: Yes
• Metrics types: The Unily product generates in depth analytic reports on activity. These can be reported on in real time within the Unily application. This allows clients to use our pre-set reports and manipulate these reports to review activity that takes place in Unily and Office 365 (content), from views and dwell time on news articles to key words in different searches and the most successful meta-data tags. This also allows us to help clients increase engagement and efficiency using Unily by analysing how users interact with the intranet and then use the data to derive more value from Unily.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Unily can have a variety of data extracted from the solution by users with the appropriate level of permissions, such as Analytics or data for content/security audits/reviewing survey responses. This can be exported in a variety of formats depending on the clients requirements
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We provide an SLA for the availability of Unily at 99.95% up time. ; ; Downtime: is the total accumulated Deployment Minutes, across all Apps deployed by Customer in a given Microsoft Azure subscription, during which the App is unavailable. A minute is considered unavailable for a given App when there is no connectivity between the App and Microsoft’s Internet gateway. ; ; Downtime: is the total accumulated Minutes, across all instances of the corporate intranet hosted within Azure, during which the corporate intranet is unavailable. A minute is considered unavailable for a given corporate intranet when there is no connectivity between the corporate intranet and Microsoft’s (Azure) Internet gateway. Please note, the Unily service components are hosted in Microsoft Azure so availability is subject to these services being available. Microsoft provide a 99.95% SLA for service uptime for the aforementioned components (Traffic Manager, Web Application, SQL Azure database).
• Approach to resilience: This can be made available on request. Unily uses Azure data centres and as such information on the security, resiliency and availability can be accessed in the relevant Microsoft resources, such as the Trust Centre.
• Outage reporting: Outage reporting can be provided on request by our customers and prospects. More information regarding our internal monitoring procedures can be supplied on request. Outage reports are reviewed regularly internally as part of our support program in order so that we can improve our service.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: The full details on how we restrict access to management and support channels can be supplied on request. A combination of Active Directory Groups and Unily Security is utilized.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: AAD SSO or / and Identity Server Services

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 26/02/2018
• What the ISO/IEC 27001 doesn’t cover: N/A - all aspects of our service and operations are covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC 2 type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The full details of the structure for reporting and our approach to ensuring policies are followed can be supplied upon request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The details of our configuration and change management process can be supplied on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Brightstarr runs penetration testing to assess any weaknesses and threats to our services, a full briefing on the vulnerability management processes can be provided upon request
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Brightstarr uses monitoring and logging systems to identify, classify and mediate potential compromises. Full details of the monitoring process at Brightstarr can be supplied on request
• Incident management type: Supplier-defined controls
• Incident management approach: A full account of the incident management process at Brightstarr can be supplied on request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Unily are committed to providing a high-quality service whilst aspiring for environmental, social and economic sustainability. By using a framework of objectives we plan to continually improve our potential impact associated with the provision of our services and business activities.; ; We strive to protect the environment, prevent pollution and minimise our resource use through adhering to best-practice across all aspects of our business and continually improving our management systems. Unily operate in compliance with all relevant legislation and obligations.; ; Our Sustainability aspirations:; ; We have identified 5 key themes which are particularly important to us and our stakeholders, and have set the following aspirations:; ; ● Culture and Employees – To be a workplace where employees want to work, to be productive, be happy and feel valued.; ● Energy and Carbon – Achieve Net Zero Carbon by 2030.; ● Operational Efficiency – Take a structured, efficient approach to business activities which fosters performance improvement in both our client services and our people.; ● Waste and Recycling – Achieve zero waste to landfill.; ● Charity and Community – Improve others’ lives, prospects and report on our performance.
• Covid-19 recovery:

  Covid-19 recovery

  Whilst COVID-19 impacted the way we worked, it had no impact on the trading of the business. As we now move to a state of normaility, we have implemented a formal hybrid working policy and continue to focus on employee wellbeing.
• Tackling economic inequality:

  Tackling economic inequality

  Unily conducts regular salary benchmarking to ensure our people are paid fairly for the role they undertake.
• Equal opportunity:

  Equal opportunity

  As described in our Equality and Diversity Policy.; The Company is committed to providing equal opportunities in employment and to avoiding unlawful discrimination in employment and against customers.; ; This policy is intended to assist the Company to put this commitment into practice. Compliance with this policy should also ensure that employees do not commit unlawful acts of discrimination.; ; Striving to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect is an important aspect of ensuring equal opportunities in employment. The Company has a separate dignity at work policy, which deals with these issues.
• Wellbeing:

  Wellbeing

  ● Our head office was chosen with employee wellbeing in mind. Surrounded by green spaces and biodiversity, it is fitted out with mainly upcycled furniture and modern equipment to create a collaborative, light and dynamic workspace.; ● We’re animal lovers and our dog’s in office policy means owners don’t need to worry about leaving their pooch at home, while dogs have proven to have a positive impact on wellbeing, so long as they are well behaved!; ● Staff can access our Employee Assistance Programme if they need additional support with personal problems, health and wellbeing from an independent specialist.; ● All staff are offered our private health insurance which rewards them for health and fitness activities.; ● We have created and published guides on flexible working and physical and mental wellbeing to further support our staff.; ● We love sports and there is plenty to get involved with including running, cycling and 5-a-side football.

Pricing

• Price: £75,000 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can provide a login to a generic demonstration site for a limited period to aid companies planning stakeholder buy in exercises.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Lauren.parker@unily.com. Tell them what format you need. It will help if you say what assistive technology you use.