LinkedIn Ireland Unlimited Company

LinkedIn Talent Solutions

LinkedIn Hiring Solutions provides access to the world's largest professional network of 1 Billion+ growing members (37m+ UK based); labour market analytics and workforce planning insights; employer branding and employee value proposition; job board postings and job automation; proactive resourcing candidate search; employee advocacy adverts and recruitment marketing.

Features

• Advanced search filters and spotlights help you to find talent
• Smart suggestions for recommended skills, locations, titles, and more
• Prioritise candidates who are ready/open to make a move
• Reach out to candidates using personalised InMail Messaging
• Share your calendar availability for easy interview setups
• Saved searches and alerts for candidates open to new opportunities
• Manage your talent pipeline, track people and share candidate notes.
• Get notified when top candidates update their LinkedIn profile
• Reports to track InMail and job post performance
• Integrate your Applicant Tracking System (ATS) with LinkedIn Recruiter

Benefits

• Increase time to hire, quality of hire and reduce costs
• Reach out to candidates using personalised InMail Messaging
• Share projects and candidate notes across your internal recruitment teams
• Find, connect with, and manage your talent pipeline on LinkedIn
• Measure impact of inMail to improve performance

£10,000.00 a transaction a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dlawfordmee@linkedin.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

850052488849651

Contact

David Lawford Mee
+442074385213
dlawfordmee@linkedin.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: LinkedIn Talent Solutions is an extension to Linkedin.com, an online professional network platform.
• Cloud deployment model: Private cloud
• Service constraints: Outlined in our service agreement or contract
• System requirements:
  • Microsoft Edge
  • Firefox
  • Safari
  • Chrome

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Time to repair or fix issue will depend on the level of complexity of the issue, resolution time is typically less than 24 hours. Response time at weekends may take longer.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: In order to maintain that standard, we have done a 3rd party audit against those standards and remediated the issues that came out of the audit. In addition, we have a remediation process for any issues that come up (for example, we often get feedback from clients about issues their users run into, and we fix them).
• Onsite support: No
• Support levels: We have several customer support channels: social support (social pages) and online chat. ; ; Online ticketing support :; Link: https://www.linkedin.com/help/recruiter/ask; Live Chat: https://www.linkedin.com/help/recruiter/ask; ; Customer Service and Technical support agents hours of operation are Monday through Friday 9am to 5pm UK time. The primary tasks of Customer Service (Tier 1 agents) consist of confirming the customer’s identity, creating and resolving cases in regard to navigating the website, managing account preferences and so on. In instances where an issue cannot be resolved, Tier 1 agents thoroughly and accurately record the customer’s inquiry and initiate the escalation process to Technical Support (Tier 2 agents). Tier 2 agents are subject matter experts and handle escalated cases and resolve more complex issues. Issues that are unable to be resolved are escalated to our web development team for resolution.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: LinkedIn offer extensive support to successfully onboard new service users and ensure they continue to benefit from the extensive capabilities available on the platform. A dedicated Account and Customer Success Team are aligned to corporate and public sector organisations to build a successful business partnership. ; ; The LinkedIn Recruiter Learning Center offers online courses, webinars, and other learning materials to help you make the best use of LinkedIn Recruiter for your hiring requirements. You must be signed in to LinkedIn to access the Recruiter Learning Center.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Upon completion of the agreed contract terms and upon written request, a one-time purge or sanitisation of relevant client data will be performed to remove any PII affiliated with the account.
• End-of-contract process: Your account team will be working with you throughout the duration of the contract to ensure you are receiving maximum value from your subscription and we are tracking well against business goals and objectives. This will include quarterly business reviews with your relationship and customer success managers. We will maintain communication on contract end date throughout with the renewal process typically kicking off 90 days before contract end date. During this period, we will work in partnership to ensure there is a smooth transition into your next contract period should you wish to continue. This will include reviews on performance on ROI and commercial discussions for any new agreement being considered. Should you wish to terminate your agreement you can do so with 90 days’ notice and are under no obligation to continue past your current contractual period. Upon completion of the contract, a one-time purge or sanitisation of relevant client data can be performed to remove any PII affiliated with the account, at the client's request. This comes with no additional cost for the client.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: LinkedIn & LinkedIn Corporate Recruiter are available in both mobile and web based format. Recruiter mobile app requires a valid subscription to Recruiter Corporate. Authentication / authorisation is handled in the same way as our desktop site.; ; LinkedIn mobile app compatibility:; ; iPhone and iPad - iTunes App Store; ; Only 64-bit Apple devices running iOS 11.0 or higher are supported.; Android - Google Play; ; Only devices running Android Lollipop (5.0/API level 21) or higher are supported.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: LinkedIn Talent Solutions is an intuitive, AI data-driven set of capabilities. ; ; With LinkedIn Recruiter you can gain access to the full member network and reach talent you won't find anywhere else. ; ; A hire is made every 10 seconds on LinkedIn. Job Slots give you the flexibility you need to fill roles as they open and reach the candidates you won’t find anywhere else. ; ; LinkedIn Career Pages is a powerful employer branding tool that allows candidates to connect with your company, view open jobs, and gain insights into what it’s like to work for the organisation.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: As part of our accessibility testing, we engage a Trusted Tester certified firm that includes testers with different disabilities/impairments, some of whom use assistive technologies in their work identifying accessibility issues. Our roadmaps are born from our accessibility testing results. Bugs are then individually ranked by their priorities and associated resolution times.
• API: No
• Customisation available: Yes
• Description of customisation: We customise the experience of LinkedIn in three major ways:; ; - By customising how LinkedIn receives Jobs from you, through using our own job ingestion systems or working with 3rd party partners,; ; - By customising how candidates experience is enhanced during the job application process by either hosting your job application process on LinkedIn, available through select Applicant Tracking System (ATS) partners or by improving the apply experience in your ATS. Integration partners can be found at https://business.linkedin.com/talent-solutions/ats-partners; ; - Customising how your teams collaborate and share information about who is interacting with your job ads, also available through select ATS partners

Scaling

• Independence of resources: LinkedIn is a global enterprise scaled to support our 700 million members, we onboard large multinational global organisations on a daily basis. With over 12,000 enterprise customers worldwide LinkedIn has technical support teams worldwide offering support for all its users. With over 14,000 full-time employees, LinkedIn has sufficient depth and breadth of skilled workforce to ensure our customers receive an excellent user experience. LinkedIn is a wholly-owned subsidiary of the Microsoft Corporation, and has the financial, technical and workforce resources to provide all its members and enterprise customers with scalable, secure, reliable and high quality digital services.

Analytics

• Service usage metrics: Yes
• Metrics types: Recruiter Dashboard provides extensive real time reporting: ; https://www.linkedin.com/help/recruiter/answer/108608; ; Recruiter Corporate Reporting:; ; •Get reporting on key usage metrics in Recruiter, such as the number of searches you performed and number of profiles viewed; ; •Dig into your InMail response rate performance and how it differs by a number of dimensions, such as the template used and the sender of the message; ; Premium Job Slots: ; ; Get reporting on key usage metrics such as Advanced job performance data and application source tracking
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All authentication and data are protected in transit via HTTPS using TLS 1.2 with SHA256 and ECDHE / RSA ciphers. Sensitive data within our online databases is encrypted using column level encryption within SQL Server. All backups are encrypted using a minimum of 128-bit AES with a >24 character symmetric key. LinkedIn uses industry recognised security practices such as password protection, data encryption, application security, physical security and secure networks to protect customers' information residing on the LinkedIn platform. Where data must be encrypted under applicable law, LinkedIn encrypts such data using an industry recognised encryption method.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: CSV; API
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We have no scheduled downtime and make every commercially reasonable effort to ensure site uptime. We do not guarantee any minimum uptime/guarantee metric, and do not have a Service Level Agreement. However, our Subscription Agreement can be found here: https://legal.linkedin.com/lsa/LinkedIn-Subscription-Agreement. All systems are engineered to achieve the highest possible uptime, performance, availability, and quality of service. Capacity and resources are actively monitored, and additional resources are brought online as necessary to grow. With over 14,000 full-time employees, LinkedIn has sufficient workforce to deal with new users. LinkedIn is a strong and solid organisation, as it is a wholly-owned subsidiary of the Microsoft Corporation, and has the financial, technical and workforce resources to treat all its customers with high standards.
• Approach to resilience: This information is available on request
• Outage reporting: We disclose on our website that our services are currently down. This information is available to all users, while the service is down.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: LinkedIn follows the principle of least privilege paradigm. All access to Production infrastructure is via named accounts which are attributable to a unique individual. Access to production data is limited to select few SRE’s and DBA’s as necessary to perform maintenance and support the platform.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standard Institution (BSI)
• ISO/IEC 27001 accreditation date: 2 May 2018
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: MegaPlanIT LLC
• PCI DSS accreditation date: 31 October 2019
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27018
  • SOC 2
  • Privacy Shield

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27018 ; SOC 2 ; PCI DDS ; Privacy Shield PCI Compliant
• Information security policies and processes: LinkedIn’s efforts to secure its systems in which non-public data may be located include: (a) dedicated centralised Security Team and 24x7 NOC trained in security response, (b) security policies based on ISO27001 standard, (c) periodic 3rd party security audits and regular network and application vulnerability scans, (d) promptly implementing known security patches after any such patch becomes available, (e) maintaining industry-standard firewall protection for its systems, and regularly testing its firewall for unsafe configurations and vulnerabilities, and (f) regularly running anti-virus software on applicable systems.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Our Technology Operations team keeps inventory of all production systems, including OS types (and versions), IP addresses, physical location and function. We use a change control process to roll out updates and patches continuously and use software to scan production systems on regular intervals. In the event a critical security patch is discovered, the Security Operations team will apply the patch as soon as reasonably possible
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: A 24/7/365 NOC is in place to respond to incidents and escalate security incidents as appropriate. All security event data is centralised to our Security Information and Event Management (SIEM) platform for analysis and alerting. Custom tooling and processes are in place to automatically parse out abnormal, abusive or suspicious patterns.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: LinkedIn's organisational security controls incorporate all aspects of internal and external risk assessment, including: Annual internal audits and third-party audits, Logging and monitoring systems for potential threats, Proactively scanning network vulnerabilities with a combination of scanners, security baseline analysers, and robust application scanner, Daily monitoring of security advisories and bulletins, Routine review of operations and business practices to ensure compliance with corporate procedures, governing the security and confidentiality of information. In the event of an incident, our Incident Response Team & Legal Department will review privacy incidents pursuant to our policy, plan, and procedure, as quickly as reasonably possible.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: LinkedIn maintains an incident response process to manage incidents. Incidents are taken very seriously, investigated thoroughly and follow a set process to ensure they are handled appropriately. Users can report incidents directly on our website. In the case user data is suspected to be compromised, our Incident Response team will determine the extent of any potential breach and respond accordingly up-to-and including notifying any individuals affected as a result via the most appropriate contact methods. As soon as the response team has evaluated the magnitude of the incident, we will provide the scope of impacted data pertaining to individual clients.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  LinkedIn has a special opportunity & responsibility not only to ensure that our operations are as sustainable as possible, but also to empower the green transformations of our members and customers. 1. Reducing direct emissions: We will reduce our Scope 1 and 2 emissions to near zero by the middle of the decade through energy efficiency work and reaching 100 percent renewable energy by 2025. ​​​​​​​2. Investing in renewable energy: By 2025, we will purchase 100 percent of our electricity consumption, 100 percent of the time, from renewable sources. 3. Reducing value chain emissions:​​​​​​​By 2030, we will reduce our Scope 3 emissions by more than half from a 2020 baseline. 4. Removing the rest of our emissions: By 2030, we will remove more carbon than we emit. By 2050, we'll remove an equivalent amount of carbon to all our historical emissions. ​​​​​​​​​​​​​​5. Empowering customers and partners:​​​​​​​We will help our suppliers, customers, and partners around the world to reduce their carbon footprints through our learnings. 6. Using our voice on carbon-related public policy issues:​​​​​​​We will support new public policy initiatives to accelerate carbon reduction and removal opportunities. Sustainability Solutions We collaborate with Product and Engineering teams to ensure that LinkedIn's product functionality offers sustainability solutions across our three marketplaces. One Million Companies We utilize LinkedIn's unique assets to support 1 million companies' transition to net zero. Sales Training We equip our sales teams across all lines of business to engage with customers around sustainability and climate leadership in meaningful and authentic ways on LinkedIn. Climate Advocacy We identify and advocate for policy issues that accelerate growth in the green economy. Climate Partnerships We support, fund, and amplify the voices of emerging global changemakers who are working to address climate issues related to our corporate mission.

Pricing

• Price: £10,000.00 a transaction a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dlawfordmee@linkedin.com. Tell them what format you need. It will help if you say what assistive technology you use.