ATAMIS LTD

Atamis Pipeline

Atamis Pipeline encourages early collaboration between procurement and their stakeholders. By centralising upcoming projects with incoming requests. Pipeline provides strategic visibility into future workloads and resource capacity, enabling better planning and prioritisation. This alignment, early in the cycle, helps inform sourcing strategies, identify commercial opportunities and notify the market accordingly.

Features

• Pipeline Register: Central view of procurement projects and programmes.
• Workplans: Co-ordinate activities across the full commercial lifecycle.
• Resource Planning: Forecast and assign staff to specific stages.
• Pipeline Reports: Visual timelines for tracking project schedules.
• Risk Register: Log and monitor programme-level risks and issues.
• Dependency Mapping: Link programmes to contracts to track dependencies.
• Progress Reporting: Tools for monthly or quarterly status updates.
• Approvals: Workflow automation for stage gate approvals.
• Document Storage: Central repository for strategy and planning documents.
• Savings Forecasts: Estimate potential savings during the planning phase.

Benefits

• Foresight: Strategic visibility of future procurement workload.
• Optimisation: Identifies resource bottlenecks before they impact delivery.
• Prioritisation: Helps align sourcing activity with organisational goals.
• Justification: Data supports business cases for additional resources.
• Mitigation: Proactive management of risks avoids project delays.
• Alignment: Ensures procurement plans match organisational objectives.
• Efficiency: Reduces duplication of effort across departments.
• Reporting: Streamlines updates to stakeholders and management.
• Continuity: Tracks projects from concept, through to tender and award.
• Organisation: Consolidates planning data into a single source.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@atamis.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

850119170943680

Contact

Jarad Owen
029 2279 0052
accounts@atamis.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Procurement
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No service constraints
• System requirements:
  • Users must have an internet connection
  • Device must have a supported web browser

User support

• Email or online ticketing support: Yes
• Support response times: Response times are dependent on severity level. Atamis has a fully defined Standard SLA that can be shared with customers on application/request.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: This specific information can be provided on request at the time of further clarifications or pre-contract award dialogue.
• Onsite support: Yes, at extra cost
• Support levels: Atamis offers different support levels (Standard and Premium) with defined initial response and resolution / action plan time frames in our SLAs.; All suppliers are supported regardless of plan selected.; Standard support is included with the purchase of the service, premium support incurs an additional cost. See our SLAs & pricing for more details.; A client success manager is assigned to all clients to conduct review meetings.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: A comprehensive Client Briefing Pack is provided to all new clients containing a step-by-step guide of all data requirements and resource actions required for the setup of Atamis.; Curated training programmes are provided to clients as part of implementation and on-boarding & our implementation team will work with you to ensure super users are trained on the system. We strive to find a balance between customisation requirements and our best practice recommendations to ensure an effective implementation.; Ongoing engagement from Atamis CSMs ensures that clients will maximise the use of their system throughout their contract and beyond.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Atamis assures that prior to termination of the contract, regardless of the reasons for termination, it will provide a full data extract.; Atamis includes system reports that End Users will be able to run that will extract all data directly. There are no pre-requisites to users with access to the system to run these reports and download the data. Data can be exported in either Excel or CSV formats.
• End-of-contract process: Upon the termination of contract, the system will be de-commissioned following the data extract and handover process. We will work with the customer regarding an exit plan that suits their needs. With the written agreement of the customer, all data held on the system belonging to the customer is deleted and destroyed.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Most functions are also available on mobile devices using the official Salesforce Mobile App. This can be installed on iOS and Android devices. Typically clients will access via mobile devices to action approvals, view dashboards and reports and send messages.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Wide range of functionality is available via the APIs, which includes retrieving data, creating new records and updating existing records.; Administrative functions can also be conducted via the APIs if appropriate.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Atamis is an extremely flexible system and most data elements and outputs can be customised and configured to meet the clients exact requirements. Our implementation team will work with you to assess out of the box functionality compared to your processes and identify customisations that may suit the client's needs. There is opportunity to customise fields & field labels, workflows, templates, reports & dashboards and more. After go-live, additional requests for customisation in a client system are handled by our change team.

Scaling

• Independence of resources: Atamis is hosted on the Salesforce platform. Their multi-tenant architecture is designed to handle very large numbers of users and can scale according to each client's unique requirements.; Each client system resides within their own Salesforce organisation and therefore an increase in one client's demand will not affect the performance of another client.

Analytics

• Service usage metrics: Yes
• Metrics types: Atamis has a range of options available for service usage metrics.; This includes total storage space consumption within the solution.; User metrics to include last login, login history, user information and user account volumes.; Ad-hoc reports and metrics are available on request via Client Success Managers.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export their data in various ways, depending on the required outcome.; ; 1) Reports and dashboards within the system can be exported to files such as Excel and CSV, allowing the data to be used in third-party systems or compiled into management reports and shared externally.; ; 2) Additional tools such as Data Loader allow the mass export of data and files from the system and provide the user with a link from which they can download the export as a zip file.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Reports can be exported in Excel formats
  • Files are exported as original file type
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Reports can be imported in Excel and CSV formats.
  • File attachments will import as their original format.
  • Atamis will be as flexible as possible on data imports.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The host Salesforce platform has a proven 24/7, 99.9+ percent uptime record over many years. Our standard SLAs guarantee our system availability at 99.9%, excluding planned maintenance and upgrades which are communicated and take place outside of business hours.
• Approach to resilience: To ensure maximum uptime and continuous availability, the host Salesforce platform provides redundant data protection and the most advanced facilities protection available, along with a complete data recovery plan.; Transactions are mirrored in real-time between top-tier data centres. In the event of the primary data centre being destroyed, a backup data centre is enabled with no loss of data and 12 hour recovery time objective.; For further details please refer to http://content.trust.salesforce.com/trust/en/learn/datacenter
• Outage reporting: Salesforce.com is the only cloud computing vendor to provide daily service-quality data on a public website (http://trust.salesforce.com), providing complete transparency of availability. Atamis will also notify customer's nominated representatives should an outage occur.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces are accessible only by authorised personnel. End user administrators can set permission sets against individual users or groups of users to enforce restrictions on what users can access or not. This is determined during implementation. Atamis administrators are available throughout client lifecycle to aid with updating permission sets as required.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Atamis has a structured Information Security policy to cover all processes and procedures we follow in maintaining the highest standards for protection of client data. Available on request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All product changes made to the Atamis platform undergo security assessment audits that are reconciled against Salesforce development best practices. This is done with a view to remaining compliant with Salesforce's periodic security reviews. Further details on how Salesforce protects and supports its own platform can be found here (https://compliance.salesforce.com/en); (https://www.salesforce.com/company/legal/trust-and-compliance-documentation/). Atamis follows a structured product deployment process using Salesforce-endorsed technologies for our product releases. Customer specific changes are made within our Change Management function which ensures changes are scoped and approved by both parties, tested in sandbox and then deployed.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Operational security practices are aligned with best practice and ISO 27001 standards and Atamis' obligation to remain compliant with Salesforce security reviews that are regularly conducted.; A Vulnerability and Patch Management Program is implemented where Salesforce performs vulnerability scans on both external and internal facing systems using internal scanning resources and by contracting with third-party vendors to conduct external vulnerability assessments. Commercial and proprietary vulnerability scanning tools are configured to identify vulnerabilities and measure vulnerability impact in CVSS scores. Patching is applied following a risk-based approach and SLAs while using the change management process to ensure mitigations are deployed.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Salesforce operates a rigorous security regime which includes risk and attack monitoring (https://compliance.salesforce.com/en). Atamis follows the standards set by our ISO 27001 & Cyber Essentials procedures. If such a compromise were discovered, we would perform an immediate impact assessment and take necessary action.
• Incident management type: Supplier-defined controls
• Incident management approach: An Incident Response Plan has been established.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks:
  • Find a Tender Service (FTS)
  • Contracts Finder
  • OJEU

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Atamis can provide access to a hands-on demonstration environment upon request. This will allow users to familiarise with the solution. This would be time limited (30 days) and subject to discussion and scoping.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification
• ISO/IEC 27001 accreditation date: Friday 22 September 2023
• What the ISO/IEC 27001 doesn’t cover: Atamis establishes a risk-based information security management framework and does not: Guarantee the complete prevention of security incidents; residual risks are identified, treated and formally accepted where appropriate. Mandate specific technical solutions or security tools, as controls are selected based on risk and documented in our Statement of Applicability. Provide direct control over the internal security operations of third-party or cloud service providers, which are managed through supplier assurance and contractual controls. Define service performance, availability or uptime targets, which are addressed separately through service design, SLAs and business continuity arrangements. Cover certain physical security scenarios that are not applicable to the organisation (for example physical media transfer, secure loading or high-security working areas), as documented in our Statement of Applicability. Fully control end-user behaviour outside organisational and technical controls, which is mitigated through policy, training and access management.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation ISO Certification
• ISO 9001 accreditation date: Wednesday 3 December 2025
• What the ISO 9001 doesn’t cover: ISO 9001 focuses on the effectiveness of our organisation’s quality management system and does not:; Provide assurance over information security, data protection or cybersecurity controls, which are addressed through separate security frameworks.; Mandate specific technical solutions or system architectures.; Guarantee service performance, uptime or availability, which are managed through service design, SLAs and operational processes.; Replace regulatory, legal or contractual compliance requirements, which are managed separately.; Eliminate operational risk entirely; risks are identified and managed but cannot be removed completely.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 91a7a495-46c1-4706-8d3d-2862b4a20fc7
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: A350997d-8fce-4361-8780-b4fa304a36b8
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@atamis.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.