Mixd

Fire and Rescue Services Website Design

Ready Mixd is a feature-rich, out-of-the-box WordPress website solution designed specifically for Fire and Rescue Services. It provides a secure, flexible and accessible platform for public information, prevention content, recruitment and incident updates. The service supports accessibility regulations, mobile use and consistent content management.

Features

• WordPress website designed for Fire and Rescue Services
• Accessible design aligned with WCAG requirements
• Templates for prevention, safety and incident information
• Mobile-friendly design for public access
• Flexible page layouts and reusable components
• Support for recruitment and careers content
• Easy content management for communications teams
• Secure and standards-based WordPress implementation
• Designed for public sector governance and assurance
• Scalable foundation for future service needs

Benefits

• Improves access to safety and prevention information
• Supports compliance with accessibility regulations
• Makes it easier to manage and update content
• Improves clarity for public-facing communications
• Supports recruitment and workforce engagement
• Compliance with GOV Service Manual
• Reduces reliance on bespoke development
• End-to-end WordPress guidance, training and support
• Fully managed WordPress hosting
• Reduces long-term maintenance and technical risk

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@mixd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

850170353993815

Contact

Phil Shackleton
0113 360 8250
info@mixd.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  • Media Services
  • Creative

  Content services

  • Enterprise Content Management Applications

  Persuasive content management

  • Website Software
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: WordPress (open-source content management system).
• Cloud deployment model: Public cloud
• Service constraints: Mixd Managed Hosting is a managed hosting platform built specifically for public and third sector WordPress websites. We provide secure hosting, maintenance, support and development services to cover all your WordPress needs. In order to provide security assurance, websites being migrated to the service must be audited by Mixd before being deployed onto the platform. Planned maintenance will be agreed in advance and any required downtime will be scheduled with timescales to suit both parties.
• System requirements:
  • Browser
  • Internet connectivity

User support

• Email or online ticketing support: Yes
• Support response times: For urgent priority support requests, the initial response is 1 hour. For high priority, the initial response is 2 working hours. For normal priority, the initial response is 8 working hours. For low priority, the initial response is within 5 business days.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Testing completed by our support software provider Zendesk.
• Onsite support: Yes, at extra cost
• Support levels: Support plans can be customised to meet individual client needs depending on their in-house technical capabilities with our optional support time add-ons. Please refer to the attached pricing document for support costs. Our support helpdesk is available 09:00-17:30 Monday to Friday, excluding UK public holidays for routine support requests and 24/7 for emergency out-of-hours support. By raising a support ticket, you can ask for assistance with any problem you come across, from a bug on the website to help using WordPress. All plans include a dedicated account manager and quarterly performance review meetings.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We will assess your likely capacity and support requirements. Based on this we’ll recommend a combination of support options and infrastructure that we believe best meets your needs.; ; Questions about our service can be raised through the G-Cloud clarifications question process to help you make an informed decision.; Hosting, maintenance and support can be tweaked to fit your changing needs throughout the life of the contract.; ; We can also offer help with more complex migrations that may require functional changes or assurance work to be completed, as well as supporting any internal assurance work that you might need to do within your organisation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Mixd will supply a full export of your WordPress website (including the database and uploaded files such as images and documents) on request at any time, via a request to our Helpdesk. Mixd will provide support to you and/or any authorised new supplier to migrate the site to a new environment or successfully extract data from it. Should you and/or your authorised new supplier require further assistance, we can, for an additional fee, remain involved with the migration to a new hosting environment to help you and them become more familiar with the service and complete a thorough handover.
• End-of-contract process: If you decide to move on we will maintain close contact with you throughout the offboarding process to ensure quality of service from beginning to end. We will arrange a meeting to discuss the date you want to leave and outline the steps we will need to take in order to provide you with an export of any data required. Our Change Control Procedure outlines the process we would follow including; migration of any data, decommissioning your service, liaison with other suppliers (if required) and issuing final invoices. Usually, the off-boarding process will take a few weeks.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is fully responsive and designed to work across mobile, tablet and desktop devices. Core functionality is the same across all device types. Differences are limited to responsive layout and navigation patterns to optimise usability on smaller screens, such as stacked content, simplified menus and touch-friendly controls. There is no reduction in features or content on mobile devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is accessed via a secure, web-based interface using a standard web browser. Users are provided with role-based access to an administrative interface for managing website content, navigation, media, users and settings. The public-facing website is accessed by end users through a standard web browser without the need for additional software or plugins.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility testing has been carried out on the service using a combination of manual testing, assistive technologies and automated tools. This includes keyboard-only navigation testing and testing with screen readers such as NVDA and VoiceOver to validate content structure, navigation order, form interactions and error handling within both the administrative interface and public-facing website. The service is built on WordPress, which is developed in line with accessibility best practice and benefits from ongoing accessibility improvements contributed by the WordPress accessibility community.
• API: Yes
• What users can and can't do using the API: The WordPress REST API provides an interface for applications to interact with your WordPress site by sending and receiving data as JSON (JavaScript Object Notation) objects. It is the foundation of the WordPress Block Editor, and can likewise enable your theme, plugin or custom application to present new, powerful interfaces for managing and publishing your site content.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: You can customise the colours and logo of the Mixd Intranet to match your organisation's branding. You also have full control over all content pages and we can further customise and extend the site structure and functionality as required. Our default modules can also be disabled if not required. Costs are reflective of our existing Mixd Intranet framework and are based on using existing components and functionality. If you want to change how something works or add new functionality, we will agree to a revised project fee to reflect the additional work.

Scaling

• Independence of resources: All sites are served via a world-class Content Distribution Network, ensuring our service can cope with significant increases in demand. As part of our dedicated hosting tier, we have strict separation of customer instances, ensuring an increase in demand from other users of our Mixd Managed Hosting service does not affect your site.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides usage and performance metrics including website availability, uptime, page views, user journeys and basic traffic statistics. Usage reporting is supported through integrated analytics tooling, such as Google Analytics, enabling authorised users to understand content performance and user behaviour. Content publishing activity, user access activity and support ticket volumes are also monitored. Service level performance against agreed response and resolution targets is tracked to support service monitoring and continual improvement.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Request to support team is made.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We provide a 99.99% uptime SLA. We provide a service credit of 3% of the monthly fees paid for any period of downtime longer than 1 minute (this is calculated in 30 minute blocks, so, 1-30 minutes of downtime equates to a 3% credit).
• Approach to resilience: Mixd Managed Hosting is designed to be extremely resilient. All hosted clients benefit from multiple layers of caching, daily backups with the ability to quickly rebuild individual machines, load-balancing for redundancy which permits downtime-free continuous improvement and extremely straightforward scaling options where additional capacity is required.
• Outage reporting: Mixd Managed Hosting is comprehensively monitored. For any outage incident, we alert clients via email and conduct a post-incident review.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Support and management interfaces require a username and password login over HTTPS. WordPress Admin access is restricted to Mixd only.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our information security management system covers every aspect of Mixd's operations, including Mixd Managed Hosting. Day-to-day security decisions are managed by our Information Security Manager, who reports to the Operations Team. The effectiveness of the system is reviewed at least annually. We are also subject to an annual ISO27001 audit. We take a continuous improvement approach to all our internal processes as we learn lessons.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We control our configuration and change management processes through our ISO27001 and ISO9001 policies. We monitor announcements of issues related to the system-level and application-level components that we use and treat all security-related updates as high-priority work. We constantly monitor and improve the platform as we gain experience operating it, and we consider the security impact of our changes at all stages of our work.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We perform regular internal security testing and can optionally engage with third parties to perform application and network vulnerability assessments to assess any weaknesses and threats to our services upon request. We also regularly review and update security policies; provide our employees with security training; perform application and network security testing; conduct risk assessments; and monitor compliance with security policies. Our Disaster recovery and Business continuity policy is available on request.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We monitor a wide variety of metrics across our infrastructure. We also monitor for anomalous log events and review these alerts centrally. Our actions based on these events vary. Our most frequent action is to refine and extend our set of rules for dropping malicious traffic and/or generating bans for the originating IP addresses. As necessary, we also carry out investigations into underlying issues, and take appropriate remedial action. We respond to these issues as they arise during business hours, at the start of business hours for non-emergency alerts, and 24/7 for critical alerts.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Following the initial incident response by our operations team, we carry out a post-incident review. This review is published internally and shared with clients when there is a client impact. The review identifies the nature of the incident, documents the initial response, explains the timeline and circumstances of the incident and lists agreed remedial actions. These actions are then fed into ongoing operations work. Users are able to report incidents via the support desk and are encouraged to use our emergency address and/or follow up by phone where appropriate.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amtivo Group Limited T/A British Assessment Bureau Ltd.
• ISO/IEC 27001 accreditation date: Monday 14 February 2022
• What the ISO/IEC 27001 doesn’t cover: Nothing relevant is excluded. Our ISO/IEC 27001 certification covers the full scope of Mixd’s design, development and hosting of digital solutions.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Amtivo Group Limited T/A British Assessment Bureau Ltd.
• ISO 9001 accreditation date: Wednesday 10 February 2021
• What the ISO 9001 doesn’t cover: Nothing relevant is excluded. Our ISO/IEC 9001 certification covers the full scope of Mixd’s design, development and hosting of digital solutions.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ec5097da-71c8-4a84-ae4f-e1f5f0b2825c
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 0bdf652f-8b54-474e-9cb1-41fae27106f7
• Other security certifications: Yes
• Any other security certifications: ISO/IEC 20000-1:2018

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@mixd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.