Citadel Secure-Prolinx OS Collaborative Working Environment (UAD)
Prolinx Citadel Secure-UAD is an assured, fully managed UK Sovereign service including a Prolinx-provided User Access Device, M365(E5) and a suite of industry-leading cloud-based productivity and collaboration tools supporting data up-to OS. This includes core Microsoft applications such as Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, SharePoint, Teams [Premium] and more.
Features
- Full M365 integration, features and selected applications.
- Data loss prevention ensuring data integrity and security.
- Advanced UK Data Residency.
- Remote access method via laptop device.
- Supported and operated in the UK by appropriately vetted staff.
- ISO9001, ISO20000-1, ISO14001 and ISO27001 compliant.
- Application Packaging and Deployment options.
- Backup, Archiving and Disaster Recovery options.
- Device, Network and Platform Security Monitoring options.
- Attracts cost efficiencies through increased scaling.
Benefits
- Each customer is a separate tenant.
- Each tenant has its own domain, authentication and supporting services.
- Individual tenants offers the lowest possible risk of data-leakage/cross-contamination.
- Can operate with Citadel Secure, through Cross-Domain-Services.
- UK Sovereign application packaging, migration, hosting and access.
- Access assured via UK National Security-cleared personnel.
- Dedicated UK based 24/7 Service Desk and NOC available.
- Reduces risks when processing protectively marked data.
- Able to fully integrate with other Prolinx Service Catalogue offerings.
- Discounts available for 100 plus seats.
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
8 5 0 1 9 8 7 7 8 1 1 4 3 7 7
Contact
PROLINX LIMITED
Sam Howells
Telephone: +44 (0) 330 180 0000
Email: sales@prolinx.co.uk
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Private Cloud
- Managed Private SaaS/PaaS
Service scope
- Service constraints
-
1. A constraint is each individual new service cannot operate without CyDR assurance (for MOD clients). We will represent the proposed services to the assurers, addressing the approach and risk control.
2. Users will require the appropriate security clearance to access the service.
User support
- Email or online ticketing support
- Yes
- Support response times
- Our incident response SLA, regardless of Priority, is 30 minutes.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Prolinx offers:
Premium (99.5% uptime, RTO 24hrs, RPO 24hrs, P1 Tickets 24/7/365, all other tickets 08:00-17:00 Mon-Fri Excluding Public Holidays).
or
Premium Plus (99.9% uptime, RTO 24hrs, RPO 24hrs, P1 Tickets 24/7/365, all other tickets: 07:00-19:00 Mon – Fri Excluding Public Holidays).
Prolinx will provide 1st line support for initial diagnosis and first-time fix. Tickets that require a deeper technical analysis will be escalated to the applicable Product Team for resolution. A Service Delivery Manager/Customer Support Representative will be assigned to the customer on contract award.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business architect | £833.00 | |
| Lead business architect | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior enterprise architect | £833.00 | |
| Lead enterprise architect | £1,000.00 | |
| Principal enterprise architect | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Network architect | £667.00 | |
| Lead network architect | £833.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £1,000.00 | |
| Principal security architect | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead solution architect | £1,000.00 | |
| Principal solution architect | £1,067.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical architect | £833.00 | |
| Lead technical architect | £1,000.00 | |
| Principal technical architect | £1,067.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,904.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £667.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| DevOps engineer | £667.00 | |
| Lead DevOps engineer | £833.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- Thursday 9 May 2024
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- BSI
- ISO 9001 accreditation date
- Wednesday 6 March 2024
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 558884fd-e945-4796-8c58-d5f450d491a8
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- Fc0ff7c3-13c5-4751-b89a-e45c26aa1574
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Ensuring new workers are informed of their right to join a trade union
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
- Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
- Understanding of issues relating to entering the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-