ENCHOICE, UK LIMITED

Search and Findability Improvement Consultancy

Consultancy helps organisations improve how users search and find information across documents and records. Reviews content structure metadata and search behaviour. Uses modern cloud platforms and AI enabled search to boost relevance accuracy and speed, improving productivity discovery and readiness for future digital services

Features

• Assessment of current search performance and usage
• Review of metadata taxonomy and content structure
• Analysis of user search behaviour and needs
• Relevance tuning and search optimisation advice
• AI assisted content enrichment recommendations
• Configuration guidance for cloud search platforms
• Security and access aware search design
• Improved findability across documents and records
• Clear recommendations with measurable improvements
• Roadmap for ongoing search maturity improvement

Benefits

• Find information faster across content and systems
• Reduce time wasted searching for documents
• Improve staff productivity and service delivery
• Increase confidence in search results relevance
• Reduce duplicate content and repeated work
• Support better decisions through improved discovery
• Improve user satisfaction with information systems
• Strengthen governance through controlled search access
• Scale search performance as content grows
• Prepare organisation for AI driven search capabilities

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tenders@enchoice.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

850283844947799

Contact

Gino Zambelli
07960269303
Tenders@enchoice.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Content services

  • Enterprise Content Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Business Process Management, Intelligent Document Capture and Intelligent Document Processing.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Cloud Services are designed to be available 24/7, subject to maintenance. Customers will be notified of scheduled maintenance.
• System requirements: Cloud Based SaaS service

User support

• Email or online ticketing support: Yes
• Support response times: All incidents and service requests are managed through the enChoice ITSM Service Desk Portal. Response times apply during contracted support hours and are prioritised by business impact. Priority 1 (Critical) covers complete service outages affecting all users, with a one-hour response time. Priority 2 (High) applies to significant service degradation or partial outages impacting multiple users, with a two-hour response time. Priority 3 (Medium) relates to limited impact issues where operations can continue, with a four-hour response time. Priority 4 (Low) covers minor issues or guidance affecting one or two users, with an eight-hour response time.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide flexible support for services within our portfolio, tailored to each client’s needs and delivered as standalone services or combined into tiered support levels. Our support includes a 24×7 Service Desk for incident and request management, ticket tracking and resolution, continuous delivery of fixes and enhancements, and ongoing backlog management with continuous improvement services. Clients may also be assigned a dedicated Technical Account Manager providing strategic oversight, quarterly business reviews, and access to experienced cloud and support engineers. Support levels and associated costs vary according to the agreed scope, service hours, service criticality, and whether a dedicated TAM is included, with full pricing defined contractually. Initial response times during contracted support hours are severity based, with responses within one hour for critical issues, two hours for high severity issues, four hours for medium severity issues, and eight hours for low severity issues. This approach delivers scalable, reliable, and cost-effective support aligned to business priorities.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We help users start using our service through a structured onboarding approach designed to ensure rapid and effective adoption. Engagement begins with discovery and implementation activities, during which we work closely with business stakeholders to understand organisational objectives, policies, and working practices. This includes a comprehensive assessment of information assets and operational processes, enabling accurate configuration of the service to align with business requirements and deliver an effective end-to-end solution. Onboarding is supported by guided user setup, role-based access configuration, and assisted first use where required, alongside clear onboarding plans and adoption checkpoints. Users are supported through online training delivered via video conferencing, onsite training with a dedicated trainer where required, and comprehensive user documentation. Early-life support is included to address questions, reinforce training, and ensure users are confident using the service from day one.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, enChoice can provide services and tooling to support the extraction of all customer data from the system. All end-of-contract data extraction activities, including any bespoke requirements, are delivered under an agreed Statement of Work (SOW). Data can be securely transferred to the user electronically using agreed secure transfer methods, and where physical data transfer is required, this can also be supported and defined within the same SOW to meet specific client requirements.
• End-of-contract process: At the end of the contract, the service is offboarded in a controlled and agreed manner. Activities included within the contract price cover standard service closure, access removal, and confirmation that the service has been terminated in line with contractual and security requirements. Where required, enChoice can also provide data extraction services and supporting tooling to return customer data; these activities, along with any bespoke requirements such as specific data formats, secure electronic transfer, or physical data transfer, are delivered as additional services under an agreed Statement of Work and charged separately. This approach ensures a clear separation between standard contract closure and any optional, client-specific offboarding requirements.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Responsive
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Rest
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: User testing
• API: Yes
• What users can and can't do using the API: Basic tasks
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Configuration - White label

Scaling

• Independence of resources: We ensure independence of resources through logical separation, controlled allocation, and active monitoring. User access and data are segregated using role-based controls and security boundaries, ensuring one user’s activity does not affect another’s data or permissions. The service is designed to scale to meet demand, with capacity management and performance monitoring to identify and address contention before users are impacted. Usage is governed by agreed service limits and policies, and system performance is continuously monitored to maintain consistent response times. Where required, resource allocation and performance thresholds can be tailored contractually to meet specific client needs.

Analytics

• Service usage metrics: Yes
• Metrics types: EnChoice provides service metrics and reporting to support governance, oversight, and continuous improvement. Administrators have access to comprehensive audit trails and reports covering account activity, content ownership, and user actions. Reports can be generated on demand for defined time periods, enabling clear visibility of system usage and compliance. Platform data can be integrated with third-party analytics and reporting tools to extend visibility and provide deeper operational insights. In addition, access and usage statistics are available to individual users, subject to permissions, allowing them to understand how content they manage has been accessed, shared, or modified.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export data directly via platform export tools or through available APIs, including the ability to export limited or selected data sets where required. Where assisted or bulk exports are needed, the client can provide a specification of their export requirements, and enChoice will carry out a scoping study aligned to those needs. Following the scoping study, enChoice will provide a statement of work for the data export activity based on the agreed rate card. Data is exported using agreed tools and methods and delivered securely in formats agreed with the client.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON / XML
  • Native Document Formats
  • PDF
  • Audio Files
  • Video Files
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON / XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The service is designed to deliver high availability through resilient, scalable cloud infrastructure with built-in redundancy and automated failover. The service targets 99.9% availability, measured on a monthly basis and excluding agreed maintenance windows.; ; Availability is supported by continuous monitoring, proactive capacity management, and fault-tolerant architecture to minimise service disruption. Service performance is actively monitored to ensure availability targets are consistently met.
• Approach to resilience: The service is designed to be resilient through a combination of fault-tolerant architecture, redundancy, and disaster recovery controls. Core components are deployed on resilient cloud infrastructure with built-in redundancy across compute, storage, and networking layers to minimise single points of failure. Continuous monitoring and automated recovery mechanisms are used to detect issues early and maintain service continuity.; ; Datacentre resilience is achieved through geographic separation and the use of multiple availability locations, ensuring that failures in a single location do not impact overall service availability. For disaster recovery, the service uses Azure Site Recovery to replicate workloads and data to a secondary location. In the event of a major incident, services can be failed over in a controlled manner to restore operations within agreed recovery objectives.; ; This layered approach to resilience ensures the service can withstand infrastructure failures, recover quickly from incidents, and continue to operate reliably in line with business continuity requirements.
• Outage reporting: The service reports outages through a combination of proactive communication and monitoring-driven alerts. Service status and incidents are communicated to users via email notifications, providing timely updates on identified issues, progress, and resolution. Operational monitoring tools are used to detect service degradation or outages in real time, ensuring rapid awareness and response.; ; Where required, service status information can also be made available through dashboards or reporting views agreed with the customer, providing visibility of current and historical service health.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: EnChoice restricts access to management interfaces and support channels in line with ISO/IEC 27001 and the principle of least privilege. Role-based access controls ensure that only authorised personnel can access administrative functions, with permissions granted according to defined job roles. Strong authentication, including multi-factor authentication for privileged access, is enforced. Support channels are secured so only verified users can raise or manage requests relating to their services. All management and support activities are logged for audit purposes, and access rights are regularly reviewed and revoked when no longer required, ensuring ongoing compliance and protection of customer data.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: EnChoice operates an information security management framework that is ISO/IEC 27001 certified, supported by documented policies and processes covering access control, data protection, incident management, risk assessment, business continuity, and supplier assurance. Policies are approved and owned by senior management, with clear accountability for implementation and compliance.; ; Information security governance is maintained through defined reporting structures, with responsibility assigned to senior operational and security roles. Security risks, incidents, audit findings, and compliance status are regularly reported to management to ensure oversight and accountability. Compliance with policies is enforced through role-based access controls, documented procedures, mandatory staff security awareness training, and regular internal audits. Policies and controls are reviewed and updated on an ongoing basis to reflect changes in risk, technology, and regulatory requirements, ensuring effective protection of information assets.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: EnChoice operates configuration and change management processes aligned to IT service management and security best practice. Service components are documented and tracked throughout their lifecycle using controlled configuration records, providing visibility from deployment to retirement.; ; Changes are governed through an internal change advisory board. All changes are logged, reviewed, and assessed for impact on security, availability, and service performance, with security risk assessments performed where required. For customer services, change activities are aligned with the customer’s change operating model, ensuring coordination and approval. Changes are tested before release, significant changes are reviewed post-implementation to confirm successful outcomes and control effectiveness.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: EnChoice operates a structured vulnerability management process aligned to security best practice. Potential threats are assessed through regular vulnerability scanning, security monitoring, risk assessments, and review of system configurations. Identified vulnerabilities are prioritised based on severity, exploitability, and potential business impact. Patches and security updates are deployed in line with defined patching schedules, with critical vulnerabilities addressed as a priority and expedited where required. Threat intelligence is obtained from trusted sources including vendor security advisories, cloud and platform providers, industry security bulletins, and recognised vulnerability databases. This approach ensures timely identification, remediation, and mitigation of security risks across the service.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: EnChoice operates a protective monitoring approach aligned to ISO/IEC 27001 and security best practice. Potential compromises are identified through continuous logging and monitoring of system, application, and user activity, supported by automated alerts for suspicious or anomalous behaviour. Security events are assessed by authorised personnel to determine severity and impact. Where a potential compromise is identified, incident response procedures are initiated immediately, including containment, investigation, and remediation actions. Incidents are managed through a formal incident management process, with response times prioritised according to severity and business impact. This ensures timely detection, effective response, and ongoing protection of the service .
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: EnChoice operates a formal incident management process aligned to ISO/IEC 27001 and IT service management best practice. Pre-defined procedures are in place for common incident types to support a consistent and timely response. Users report incidents through the enChoice service desk, where incidents are logged, prioritised, tracked, and managed based on impact and urgency. Status updates are provided throughout the incident lifecycle. For significant incidents, enChoice produces incident reports detailing the issue, impact, actions taken, resolution, and any corrective measures. Post-incident reviews are conducted where appropriate to support transparency, learning, and continual service improvement.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQSL Ltd
• ISO/IEC 27001 accreditation date: Tuesday 20 January 2026
• What the ISO/IEC 27001 doesn’t cover: The ISO/IEC 27001 certification covers all aspects of the service. There are no exclusions from the scope of certification relevant to the delivery of this service.; ; The scope of the ISMS applies to the management of information security for enChoice UK, covering all business processes and technical environments operating from its headquarters at Sci-Tech Daresbury, Keckwick Lane, Daresbury, Cheshire, WA4 4FS, England, inclusive of remote workers, cloud-based infrastructure, and any third-party partnerships. It encompasses the protection of sensitive customer data, intellectual property, and employee information across all these domains.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: ISOQSL Tld
• ISO 9001 accreditation date: Wednesday 16 July 2025
• What the ISO 9001 doesn’t cover: The ISO/IEC 9001 certification covers all aspects of the service. There are no exclusions from the scope of certification relevant to the delivery of this service.; ; The scope of the QMS applies to all employees, contractors, consultants, and other stakeholders.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tenders@enchoice.com. Tell them what format you need. It will help if you say what assistive technology you use.